Every review we hold for the Manchester office, from every platform, shown as written. First names only.
★★★★★ 5/5
FacebookHollie @ Hills - what a superstar! We had a very stressful 2 weeks prior to completion and throughout that time Hollie was really patient and calm (despite me being very, very frustrated). She was really supportive, made sure she communicated with us regularly and importantly just understood how we felt - eventually everything worked out but we would not have got there without Hollie’s support.Hills have been professional and delivered everything they said they would from lots of viewing to securing a great price for our property - 5 !
Lisa · 23 August 2019
★★★★★ 5/5
GoogleAbsolutely excellent service.
Mahendra · 14 March 2026
Agent replied · 14 April 2026
Thank you for taking the time to review our service Mahendra
★★★★★ 1/5
FacebookThis is probably one of the worst 'professional' companies I have ever dealt with. After being recommended by a friend, I had high hopes for them. I've struggled since the very beginning with them and their poor attitude towards their paying customers. I'm absolutely baffled by their level of communication, lack of professionalism and poor attitude towards serious matters that have been disclosed to them.
They do not respond when emailed, I have been laughed at and patronised by a member of staff and I'm horrified to hear that they've recently won an award! I cannot understand how they are still in business and regret the day I choose to use them to represent me. AVOID AVOID AVOID!!!!!
Home · 28 October 2022
Agent replied · 6 July 2023
I am sorry to hear about your experience, its just not the way it should be. We take customer service extremely seriously and as an independent company most of our business comes from people recommending our services. To that end, it would be good to understand more about the issues you have encountered so we can look at improving them now and in the future. It appears this profile has been setup to post this review, which can make it look fabricated and if it is genuine it would help if I could get some more context and I will look into it personally. If you can call me on 01617074900 or email martin@hills.agency it would be appreciated. Yours sincerely Martin Hill
★★★★★ 1/5
GoogleThe company is a fraud and rip off. Took £250 saying its for taking property off market. Later they refused the application and never gave the money back. Never was told this money is for application and non refundable. I'll be taking them to court god knows how many people they have ripped off like this.
Update from today. The director Mr. Tony calls me and threatens me that if I don't remove this review he will black list me apparenlty.
Alex · 7 July 2019
★★★★★ 5/5
GoogleGreat service, local market knowledge superb. Attention to details at all times.
Martin · 23 December 2025
Agent replied · 30 December 2025
Thanks Martin for taking the time to review our service. Ill make sure the team see it and if there is anything else we can do to be of assistance dont hesitate to get in touch
★★★★★ 5/5
GoogleSo far so good, Beth has been responsive and has communicated well with us throughout the process from our initial viewing, through to the offer stage and continued support. Would recommend.
Bav · 9 October 2022
Agent replied · 6 July 2023
Thanks Bav, ill make sure Beth sees your review, if you have any questions or queries dont hesitate to get in touch, many thanks from everyone at Hills
★★★★★ 5/5
GoogleHalstead avenue Salford - The property they have moved us into is immaculate. The first viewing sold it to us and all our questions were answered on the day. After that it took them only a week to move us in! Very fast turnaround. The relaxed approach they take with tentants puts your mind at ease. They are quick to answer any queries that you have. We couldn't have asked for a better letting agent. Everything has been fast and smooth from start tonfinish. I would recommend to anyone. Thanks guys.
Pete · 7 July 2018
★★★★★ 5/5
GoogleBrogan is always on time with responses / queries and is fantastic at sorting tenants for my property.
Matt · 27 October 2023
Agent replied · 26 November 2023
Thanks Matt for taking the time to review our service. Ill pass it onto Brogan who i know will appreciate your kind words, thanks again from everyone at Hills Lettings
★★★★★ 5/5
GoogleGreat service fully recommend. Brogan Cunningham went above and beyond to ensure everything went as smoothly as possible.
Santiago · 26 October 2023
Agent replied · 26 November 2023
Thanks Santiago, Ill make sure Brogan sees your review. Thank you for taking the time to review our service from everyone at Hills Lettings
★★★★★ 5/5
GoogleHuge thank you to Martin and the team at Hills Residential who provided a professional and supportive service in the sale of our property. If you're selling a property in the area, I highly recommend speaking to the team.
Jack · 6 July 2021
Agent replied · 6 July 2023
Thanks Jack, hope the move went well. All the best to you and the family for the future, from everyone at Hills
★★★★★ 5/5
GoogleI recently sold my property in Salford with Hills, which ended up being a tricky process. However the sales support I received from Rebecca and Laura, during the period between offer accepted and completion was outstanding.
They are a credit to the business!
Declan · 11 December 2024
Agent replied · 25 December 2024
Thanks for taking the time to review our service Declan. Sales support is sometimes overlooked and a thankless task so comments like this really are great for the team. Thanks again and all the best for the future from everyone at Hills
★★★★★ 5/5
GoogleRebecca Gibson was very helpful friendly and professional and I always know she will sort anything out for me,I would recommend hills lettings to anyone looking for a home to rent .
Nicola · 6 July 2022
Agent replied · 6 July 2023
Thanks Nicola for the great review, i know Rebecca will really appreciate your kind words so thank you. All the best from Martin and the team at Hills Residential
★★★★★ 1/5
GoogleI am a current tenant and have had the worst experience I have had issues from my boiler to the drain etc there’s so many faults in the property that I am renting and I regret doing business with this company the worst of the worst agencies I have ever come across. They ask you for information when you tell them what is the problem and then use it against you try blaming you for it and then they tell you to report problems on fix flo and then never get back to you always I’ve to chase it up with them and never have a solution to the problem I mean how can they when they are the problem themselves. Avoid at all costs this agency will mentally mess with your head and they don’t carry out necessary repairs that the landlord should have done instead they rent it to you and then say you damaged it and have to pay for the repairs which means basically they use the tenants to carry out repairs which should never have been for tenants to pay.
K · 6 July 2022
Agent replied · 6 July 2023
Good morning, I am sorry to hear about your experiences with the property and read your comments.
Firstly its worth mentioning as the agent acting on behalf of a landlord we use the online maintenance platform to swiftly and efficiently manage any issues you have as a tenant. By logging the issue we can create a full report of the works that need to be carried out and sent over to the landlord for authorisation and to the contractor to ensure the work that needs to be carried out can be organised and done with minimal disruption to yourselves.
I can see your initial issue related to a blocked drain. I can see the contractor has visited the property previously and made us aware that you have been putting fat down the drain which has caused the blockage, I can also see this was confirmed on the phone when you spoke with my colleague. It’s worth mentioning that even though the contractor found fat down the drain, the landlord was charged for the work to be carried out and the problem resolved.
However, the same issue has occurred again and unfortunately we are unable to charge the landlord again for this issue. The boiler issue initially was with the pressure, which my colleague resolved for you. This issue then occurred again, we got a contractor out and he discovered there was an issue with the radiator, we had a quote off the contractor which the landlord felt was too high, she then instructed her own contractor to carry out the work needed on the radiator system.
Although understandably frustrating, the process can take a little longer due to troubleshooting and us as agents needing to receive landlord authorisation before commencing works. I am sorry that you felt compelled to leave us a review, we all work extremely hard to try and assist every tenant with many maintenance issues and it appears this has fallen below your expectations.
Kind regards
Tony Singh-Raudh
★★★★★ 1/5
GoogleBasically am on properties website 24 7 for my house hunting. I saw this 2 beds house based in M6 I called and submitted the required docs. I was told viewing will be arranged I called again and found out the house was sold!! When I asked how the house was sold before fair marketing of the house when am probably the 1st person to call about the house. I was told the house was first advertised on our social media platforms. I checked your social media I submitted my view request 2 days before uploading the house on your social media platforms. Now am questioning the integrity of the estate agent, do they profile the buyers based on their age, gender, colour or name because I had to submit a photo ID with my AIP. I hope one of senior management look into this sort behaviour because it is not acceptable in 2021.
Jiji · 6 July 2022
Agent replied · 6 July 2023
I totally understand how frustrating this can be. To give you some kind of insight, we currently have 4500 active applicants registered with us looking for a property, close to 5000 searching via our Instagram page, 3000 on our Facebook page and many more on twitter, YouTube and this is before we talk about advertising properties via the portals of Rightmove, Zoopla and OnTheMarket. A lot of our work is done before properties go on websites and with our covid safe procedures we ensure everyone has an individual viewing slot, making it hard to accommodate everyone’s individual request. I am sorry you have missed out, I would recommend if you are checking the social media platforms you should look at the stories on Instagram, these disappear within 24 hours and I would suggest that is where it was advertised prior. In regards your comments regards the integrity of us as agents. As a business we strive to treat all of our customers fairly with courtesy, consideration and respect and without bias or discrimination.
★★★★★ 5/5
GoogleI was left feeling extremely deflated after a landlord said i could rent a property and then pulled out the week before. This left me and my 8 month old baby is a terrible situation. If it wasn’t for taylor stepping in an helping I don’t even know what we would have done. She managed to find us a perfect little 2 bedroom house at an affordable price and had us moved in within 2 weeks. It was such a relief to have someone lovely and caring handle the situation. This is my second time renting with hills and when am ready to buy i will definitely be putting my trust in them again.
Amazing company and even more amazing staff. X
Molly · 6 July 2022
Agent replied · 6 July 2023
Thanks Molly, its great to hear this and ill make sure Taylor gets your comments. Wish you all the best with the property, if there is anything else we can do dont hesitate to get in touch
★★★★★ 3/5
GoogleWe brought our house through Hills Residential.
Dean showed us around and was really helpful and informative on the property, however, sadly at point of placing an offer and I was passed to Beth this was where things went downhill.
I had to chase them twice a week to keep the sale progressing, I was told 'We have been calling the sellers solicitors twice a day but they never answer' but the moment I threatened to pull out within 5 minutes they had magically been able to get through to the solicitors.
From what I understand the solicitors which were used were ones recommended to the sellers by Hills, from what they tell me they have now switched solicitors as our firm had to do most of the work and direct the sellers solicitors on which boxes to tick on basic forms.
End result - we purchased the house and we love it. However, if I had not been on the phone twice a week and threatened to pull out it would have taken a lot longer as I honestly feel that they had taken on way too much work for their capabilities and was pretty much told that on the phone on occasions 'we have been incredibly busy BUT we will get round to it'.
Would I sell a house through them - No.
Phill · 6 July 2022
Agent replied · 6 July 2023
Thanks for taking the time to write us a review Phil, I am glad to hear you love the house and sorry to hear about your experience with the team, solicitors and the sales process.
In regards the solicitors and the conveyancing process i think I can talk for the whole industry to say the last 18 months have been challenging. I can see from our sales and support teams notes the number of calls and the efforts that went into chasing up the case and I know how frustrating it can be for all parties, but I don’t believe we can be blamed for the delays with the solicitors and getting the required documents from the owners.
Whilst we can push the solicitors and we do work with some of the best in the area, sometimes it is out of our control and we are reliant on third parties and making more calls doesn’t necessarily get the required response, even though we try every day let me re-assure you.
In regards to whether you would sell with us, you have not sold with us before and I hope at some point in the future if you ever decide to move you will allow us the opportunity to show you how we work and right this wrong. All the very best with the property and the future
From Martin and the team at Hills
★★★★★ 5/5
GoogleWe have only ever bought/sold properties with Hills over the years. Once again they have made our sale super easy and smooth sailing, even when I requested to complete before the stamp duty holiday, they helped to make it happen (even on short notice) and made sure all parties were happy. They’ve found us our perfect home and got us a great price for our sale, I’ll be forever grateful. Any services we need in property I would only ever use Hills, we trust them completely.
Amanda · 6 July 2022
Agent replied · 6 July 2023
Thanks Amanda, you have brought a great house on one of the best roads in the area ( i am a little biased as i also lived on it) All the best to you, Wayne and the family. If you need anything in the future dont hesitate to get in touch, kind regards Martin and the team at Hills
★★★★★ 5/5
GoogleI've had dealings with many different estate agents over the course of my house hunt and can honestly say I've had no better experience than with Hills! Dean C has been all too happy to help whenever I've had a query and his friendly manor goes a long way with easing the stresses of house buying! He's recommended a mortgage broker (Tom) who is equally fantastic and helpful. All in all Hills is a well oiled machine and I wouldn't hesitate to use them again whether buying or selling a property.
Emma · 6 July 2022
Agent replied · 6 July 2023
Thanks Emma, i think you may have won Dean a prize for the best/nicest review of 2022. Thank you for your kind words, it means so much, all the very best for the future from everyone at Hills
★★★★★ 5/5
GoogleTaylor at Hills took us through the whole lettings process from initial viewing to key pickup and we couldn’t have asked for more. Her communication was always excellent, she was fast to respond to all our questions and was always patient and understanding. Other agents in the Greater Manchester area could learn a great deal about customer service from her!
Hills is evidently a very professional outfit and cares about tenants’ and landlords’ needs alike. Would definitely rent/buy with Hills in the future and recommend to others.
Dealing with estate agents can be a stressful experience, but we always felt at ease and reassured that Hills had everything in hand, all in all a great experience.
Sam · 6 July 2022
Agent replied · 6 July 2023
Thanks Sam, Ill make sure Taylor gets your feedback. Thank you for taking the time to review our service it means a lot, all the best from everyone at Hills
★★★★★ 5/5
GooglePaul, Chris, Sarah and the rest of the team at Hills Agency have been very helpful and supporting with the whole purchase process and I’m very happy with everything
Asif · 7 April 2026
★★★★★ 5/5
GoogleCouldnt have gone better, 2 day sale & to a 1st time buyer!
Hills are the company to use they know their stuff & always had Elliot at the end of the phone to offer mr any advice I may have needed.
Vicky · 18 December 2024
Agent replied · 25 December 2024
Thanks Vicky, hope the move onto your next property goes as smoothly. Thank you for trusting us with the sale of your property and for taking the time to review our service, all the best for the future from everyone at Hills
★★★★★ 5/5
GoogleThe staff at Hills Residential were just great in helping us sell our property. From the initial meeting to the completion of the sale they were always available, helpful, and kept us informed. I would highly recommend them!
John · 6 July 2021
Agent replied · 6 July 2023
Thanks for your kind comments John and taking the time to write us a review, all the best for the future from everyone at Hills
★★★★★ 1/5
GoogleTerrible management company, they have rented me a property with black mould and refuse to send a specialist telling me that it is the tenants responsibility to fix it. We also had a faulty boiler with no cover, meaning we had been breathing in gas the whole time whilst living here. They don’t care about tenants, and offer no help to fix the issues they have caused. Incompetence at its finest.
MannLikeNick · 7 May 2023
Agent replied · 6 July 2023
Good afternoon, Nick. I have spoken to Brogan and Chaneece about this, I believe they have been in touch regarding the issue. It looks like the black mould is being caused by condensation coming from the bathroom/shower. I appreciate you want a specialist to remove this which doesn’t exist, instead the team have their contractors who can visit the property remove the black mould, use anti-mould spray and paint over existing area, I believe they are scheduled to come out on Tuesday. In regards the boiler, there is the annual gas safety check that takes place and I believe the issue that came up on the inspection has been dealt with. If you have any sign of a gas leak please urgently call National Gas Emergency Service number on 0800111999.
★★★★★ 5/5
GoogleHills were great when I bought my first flat. Always answered the phone and Charlotte was prompt at getting back to me and helping me to chase solicitors. Thanks so much!
Jessica · 6 July 2022
Agent replied · 6 July 2023
What a lovely place you have brought Jessica! Thank you for writing us a review it means so much to me and the team. All the best with the property and if there is anything else i can do to assist please let me know, from Charlotte and the team at Hills
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