Trusted Agent profile · Manchester
★★★★★
684 reviews across 2 platforms
Sentinel House, Albert Street, Manchester, M30 0SS
Hills's office in Manchester, at Sentinel House, is rated 4.6 out of 5 across 684 reviews on two platforms, including 578 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Hills, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
GoogleThank you Hills Residential for helping us find our first house. Sandra has been great so far, quickly got us in for a second viewing and has been really responsive to all our FTB questions.
Thanks Natasha, Ill make sure Sandra gets the feedback and thank you for taking the time to write us a review
5/5
GoogleIn the process of viewing houses at the moment and Hills have been absolutely fantastic; Lucy Clarke has been stellar - top notch estate agents.
Thanks James, ill make sure Lucy see's your review and good luck with the house purchase, if you have any questions or queries dont hesitate to get in touch
5/5
FacebookHaving viewings so quickly. All the team were really friendly and helpful especially Ryan who kept me updated and helped on many occasions by liasing with my buyers. Nothing was too much trouble.
Thanks Helen for your lovely comments. We hope you have settled in to your new home. Thanks again, hills
5/5
GoogleOlivia and the Hills lettings team are excellent. Consultative, informed and helpful. Pleased to be letting our property via such a friendly and smart team.
5/5
GoogleHolly has made the process of purchasing my property seamless from start to finish with consistent professionalism and friendliness and fast responses and support whenever I had any queries, also had very positive experiences with the rest of the team throughout the viewing period, thank you!
Thanks Belle, hope the new house works out alright. All the best for the future from everyone at Hills
1/5
GoogleNever ever accept to show a property and send standard answers in the genre "a lot of interest" so no viewings possible and "we are giving applicants the option to secure from the marketing photos and we can move you in when the property is available". After wasting your time by making you waste your time filling in a form.
Hi Leila, i have replied on your other review and passed over to Tony and Kirsty in the lettings team, thanks
5/5
GoogleWe can not thank Hills enough for everything they did. We sold our old home and purchased our new home with Hills. The work they did, in particularly the work Sandra did to coordinate all parties and keep everyone informed once sales agreed was incredible. From day one everyone at Hills made us feel like we were their only client. Each time we spoke they where helpful and informative and once our sale and purchase was agreed that continued, we had regular contact and I always felt informed and supported. Highly recommend Hills.PositiveResponsiveness, Quality, Professionalism, Value
Thanks Laura, hope the move went well and you are enjoying your new home. All the best for the future from the team at Hills
5/5
GoogleKirsty is very friendly and on the ball. There were no times I was left waiting for a response or information. Very efficient, professional and helpful.
Thanks Emily, we all really appreciate you taking the time to do us a review and your kind works, ill make sure Kirsty sees them, all the best from the team at Hills Lettings
1/5
GooglePurchased a property through this agency. As a remote landlord I rely on the due diligence of the selling agent. In my decade of purchasing property, I have never been handed over a home in such a state. Every room in the property is full of rubbish left by the vendor, to emphasise the scale; my letting agent estimated we will require at least one large skip. Utterly unprofessional and complete lack of oversight.
Hi Osman, I am sorry to hear the owner left the property in such a state, its not the way it should be done, and nobody buying a property should have to deal with previous owners belongings. As an agent, it is not our responsibility to check or clear a property prior to completion, and for us to be held accountable for it and get a review based around the owners left items is extremely frustrating. Whilst it shouldnt be needed, it is always recommended to check a property prior to completion. I would recommend you take this up with your solicitors as a breach of contract. If there is anything else we can do in the meantime please dont hesitate to get in touch
1/5
FacebookUnfortunately I can not recommend hills as an estate agent or financial agent. Early 2020, I had an offer accepted for a property they were the agent of, during the conveyancing process there was an issue due to the lease, the vendor didn’t want to resolve and hills had a block of 8 properties that buyers couldn’t complete on. They were extremely pushy into using their own financial services of which were poor, the broker I was assigned kept going on leave without informing me he was or having anyone to answer my queries while he was away so much so that they nearly delayed my second property by weeks, I paid a mortgage application fee for the failing property of £350 of which wasn’t refundable and broker fee of £399 of which I saw none returned when I see the failing property to be the viability of hills themselves. Also solicitor fees I had to cover due to hills failure to vet the vendor well. Wouldn’t recommend, I’ve heard a few horror stories about hills, it seems they have the monopoly around Salford but for no good reason.
Jack, where did this come from? 18 months after you pulled out of a purchase, overly harsh I would say.. Whilst you are entitled to your opinion It appears your re-collection alters from ours, these are the facts:1, You pulled out of the house, the other 7 all completed. Yes the vendor was slow at providing information, but these homes were brand new in the middle of a pandemic, so the certificates needed completing, this was always going to take some time to complete. You were lucky the owner didn’t ask for a non-refundable deposit, in most cases new build home developers ask for between £500 and £5000 per property.2, I can see from the system you were buying a new build with a 5% deposit. I must say it was a miracle that Tom managed to get you a mortgage with everything that was going on with covid and lenders at the time. Tom wasn’t going on leave, he was on furlough and you were aware of this. You spoke to Abigail, Charlotte and myself many times regards the purchase throughout the lockdown and we did everything possible to help you.3, The £350 was your lenders fee, for the mortgage and survey, you pulled out of the house so I don’t know how you can expect to get this back from the lender.. The payment to Tom and Hills Financial was for the help sourcing the correct mortgage. Even though you pulled out of the purchase, this included the work on the first and second properties with no extra charge.. 4, The solicitors fees would have been for the searches, again, you pulled out, you can’t expect the solicitors to pay for your searches.5, The vetting of the vendor. These were new build homes in the middle of a pandemic, the paperwork was going to take longer and building certificates would of needed to be signed off. The other 7 moved in fine. Thankfully the owner managed to sell the property for more than you paid when it was re-sold, re-coping some of his loses with having to start over again. All in all, I don’t agree with your review. If we were at fault we would be the first to hold our hands up and accept responsibility. To review us 18 months after the event, on a brand new home in the middle of a global pandemic with everything that was going on is overly critical, but that’s up to you, at the end of the day we are a local, independent business who works hard to try and help people achieve their home moving goals. I hope your new home works out for you and you can find some way to move on, no bad feelings, all the best for the future from everyone at Hills
5/5
GoogleHills were excellent in every respect. Their professionalism, attention to detail and communication were all faultless. I can recommend them without reservation.
1/5
GoogleVery poor service received by Hills and very unprofessional landlords they work with. To start i enquired about a rental property and was asked to fill out a pre-qualifying form that would be sent to the landlord to see if i could have a viewing. I didn’t have a problem with this and sent back immediately. I received an automated reply saying they are busy and may take up to 72 hours to respond - fair enough Three days later i have had no response, i call up and speak to another agent who told me my form was on the side and hadn’t been sent, very frustrating! They assured me it would be sent off. Call two days after this as no response and I’m told they cant get in touch with the landlord, again frustrating after they told me they are very easy to get hold of and very proactive. Finally get a viewing date through two weeks after first enquiring, turn up on the Thursday and view the property, agent showed us around, didn’t know any answers to questions and just kept saying they’d check with the landlord. However not major questions so again frustrating but not the end of the world. We express our interest at the viewing and are told to email straight away saying we want it and are told the landlord does not want it to drag out over the weekend, this was perfect for us. Friday comes and no response, i call and am told the landlord is having a think, i then get an email at 17:15 on the Friday saying they want the weekend to think about us and another party interested. Call the following Tuesday as nothing from Hills, and I’m told the landlord now needs to meet us in person, again frustrating, they clearly know this would be required, it would help to be up front and honest. Meet the landlord on the Thursday and it goes alright, he is very interested in whether we can afford the property which was rather insulting as we currently pay more rent than the property we were looking at, the landlord also assumed my partner wouldn’t be contributing to the rent and that me (the man) would be paying it all, this is a very outdated mindset to have. So i get a call the next day off the landlord informing me that the rent is now more than advertised and a cash incentive has been offered by the other interested party as he couldn’t decide between the two. This is extremely unprofessional to play two interested parties off against each other out of greed to boost your own profits as you don't want to make a decision between the two. I said i would have to have a think and get back to him after i finished work. He told me this isn’t good for him, I explained my job doesn’t allow me to have my phone in me whilst working, he said that i was being argumentative and i was getting any potential tenancy off to a bad start, he also said it wasn’t his problem i was in work. This was the nail in the coffin for this deal and we walked away. After this no follow up from Hills regarding the property or offer to find another property. Overall i would avoid HIlls and the landlords they are clearly happy working with if they do not respond, drag their heels, be misleading, and are complacent in landlords raising prices at will and playing people offer against each other for financial gain.
Dear Oliver Thank you for speaking to me regards your recent experience with Hills Lettings and the contact you had with a landlord whilst trying to rent a property. I appreciate how frustrating and hard it can be in the current market and when there is a lack of communication or a delay in communication it can make matters worse. Having reviewed this with the team this could have been improved, so please accept my apologies. Unfortunately, it was beyond our control that you and the prospective landlord exchanged telephone numbers during your initial meeting, we would always advise against this. We cannot take responsibility for conversations you had direct with the landlord or comment on the context of those discussions. I can assure you not all landlords are the same. I hope you find a suitable property soon. If there is anything we can do for you in the future with finding the right property for you, please do not hesitate to contact me directly. Kind Regards Tony Singh-Raudh - Director
2/5
GoogleInitially I was really happy with the service the Lettings team provided, well actually, just Tony. I negotiated a reduced price for finding tenants thou what I wasnt told at this point is this would result in a very poor after sales service. The final tenant moved in a month ago and I am still waiting for the meter readings for four apartments plus some unsigned documentation, now waiting for a copy of thier complaints procedure. My advice....AVOID if you want a complete professional service.
Hi Gayle, i am sorry to hear about your experience with our lettings team. Most of our clients do go with the fully managed service as it gives them a dedicated property manager. The meter readings are however part of the let only service and i have asked Tony to investigate the delays with the team, i can see notes that we have been unable to gain access due to the unsociable hours your tenant works as a prison officer. I can see no records to a request for our complaints procedure, please email me on info@hills.agency if there is anything i can do to assist, many thanks Martin and the team at Hills
5/5
GoogleI sold my property through Hills residential. From start to finish, they were really helpful and were easy to work with. Ryan in particular was a blessing - the chain ended up being fairly tricky and he dealt with everything so professionally, especially because it wasn't really his responsibility! He really went above and beyond for us, with great communication providing updates along the way. I will absolutely be using Hills Residential if I move again and would recommend them to everyone.
Thanks Zara, it was so good to hear that the move went through. I know Ryan was making and receiving multiple calls on the case and he will really appreciate you taking the time to review our service, all the best for the future from everyone at Hills
5/5
GoogleAmazing experience at Hills Lettings with Rebecca G! Respectful and professional throughout and had us moved in so quick! Thank you Rebecca!
Thanks Calvin, the team appreciate you taking the time and your kind words, all the best with the property but if you have any issues dont hesitate to get in touch from everyone at HIlls
5/5
GoogleWe are only at the start of the process but so far Rebecca, Tom and all the guys at Hills have been amazing helping us buy our first home. From booking the viewing to having our offer accepted the communication has been great and no email ever goes unread. Hopefully there won’t be any issues but I’m sure if there were they would offer us a solution quickly and effectively.
You have brought a great house there Borja! Thanks for the review, appreciate it
5/5
FacebookWe can not thank Hills enough for everything they did. We sold our old home and purchased our new home with Hills, the work they did, in particularly the work Sandra did to coordinate all parties and keep everyone informed once sales agreed was incredible. From day one everyone at Hills made us feel like we were their only client. Each time we spoke they where helpful and informative and once our sale and purchase was agreed that continued, we had regular contact and I always felt informed and supported. Highly recommend Hills.
Thank you so much Laura for your kind comments. You have bought a lovely home, hope you have settled in well. Thanks Charlotte
5/5
GoogleJust moved house using Hills, really friendly staff who were always on hand to help. My agent, Elliot Shaw, was absolutely fantastic and kept me up to date throughout the process. Really smooth process!
5/5
GoogleCouldn’t fault Elliot, Megan, Ryan and everyone at Hills, the support and patience shown to myself while selling a house due to a bereavement was second to none. I would definitely recommend if your selling a property to use Hills
Thanks Dianne for your kind words and taking the time to review our service. All the best for the future from everyone at Hills
5/5
FacebookI bought my house through hills 4 years ago and decided to go to hills for selling the property. The whole team are approachable, friendly and professional. My first buyer pulled out at the point of exchange (through unforeseen circumstances) which was an incredibly stressful time but hills went above and beyond to support me, and I ended up getting a significant amount more than the original offer! I know I must have been a pain chasing the sale up so much but the team were so understanding and supportive and provided me with ongoing updates. The team at hills go above and beyond to make a stressful process as stress free as they possibly can and nothing is too much bother for them. Highly recommend, you can’t put a price on outstanding customer service!
Thank you so much Chloe for your kind comments! it was a bumpy ride at times but im glad we managed to get it over the line and even set a record price for the road! All the best, Charlotte
5/5
GoogleCan’t thank Hollie enough for all of her help. Always gives a 5 star service.
Thanks Olivia, ill make sure Hollie gets your feedback
1/5
GooglePoor service! No follow up, no reply! Difficult to make appointment for viewing of rental. All landlords better reconsider if that's really a good option to use their service! I dont think so. 9 Dec 2020 I was not using this account for registration. If you want to investigate into this matter, your can check the phone in record or just ask someone to try and call for letting. I dont think im the only one with such problems.
We are sorry to hear about your experience with our lettings team. The reason why we get so many details from individuals before booking any viewings is down to our safety first Covid viewing procedures. These are there to keep you, the home owner and our staff safe, so I appreciate at times this can feel more difficult and time consuming but it is important it is done in the right way, I hope you understand. On another note i cannot see have you registered with us as an applicant nor made an enquiry or sent an email regarding a property, if you did please accept my apologies as it has not come through. To discuss your viewing or property requirements please contact me direct at tony@hillsresidential.co.uk to discuss this further.
5/5
GoogleWe had a brilliant experience selling our house with Hills. From the get go they were quick to come and view/market the house and arranging viewing was easy and convenient for us. They acted professional and the sales support team constantly chased up the chain to organise the completion date as quickly as possible. We couldn’t have done it with our them and we can’t thank them enough!PositiveResponsiveness, Quality, Professionalism, Value
Thanks Katie, really appreciate your kind words and i know the team will appreciate them, thanks for taking time and all the best for the future from everyone at HIlls
5/5
GoogleHills made the process as easy as possible, Ryan was so professional, kept me up to date and was super efficient throughout it all!
Much appreciated Rosie, ill make sure Ryan sees your review, all the best for the future from everyone at Hills
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Yes. In The Trusted Agent 2026 awards: Hills, Manchester won Platinum.
