Trusted Agent profile · Manchester

Hills Eccles reviews in Manchester

★★★★★ Excellent

684 reviews across 2 platforms

Sentinel House, Albert Street, Manchester, M30 0SS

Hills's office in Manchester, at Sentinel House, is rated 4.6 out of 5 across 684 reviews on two platforms, including 578 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.7 / 5

578

Reviews on Google

This office

Facebook logo

4.5 / 5

106

Reviews on Facebook

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Hills, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Manchester office, from every platform, shown as written. First names only.

5/5

Facebook

From Start to finish we had a great service -Starting from valuing the property by Hollie to accompanied viewings .Getting a competitive offer on our property.From start to finish the whole team was very professional.Special thanks to Beth and Charlotte in getting the sale through.RegardsSveta Kohli

Sveta · 10 February 2021

Agent replied · 6 July 2023

Hi Sveta, Thank you so much for your kind words. It was a tricky one at times but I'm glad the team managed to get it through to completion for you. All the best, Charlotte

5/5

Google

I recently sold my property with Hills and was really impressed with the service provided throughout. The team were always able to answer a call or get back to me very quickly. I always knew where I was up to in the process of my sale. The team never overstepped the mark and all correspondence with me and my conveyancer was incredibly polite and professional

Joe · 27 February 2024

Agent replied · 25 August 2024

Thanks for taking the time to review our service Joe, it means a lot to the team. All the best with the property and the future from everyone at Hills

5/5

Google

Absolutely superb service, you literally will not find better! From the valuation with Hollie, to the sales process with Holly B it has been seamless- our home sold in less than a week due to the clever marketing and use of their client base. Cannot thank the team enough for all of their help and hard work.

Jenna · 26 July 2024

Agent replied · 25 August 2024

Thanks Jenna for taking the time to review our service. We all look forward to handing over the keys to your new home! I know the guys will be in touch but if there is anything we can do to be of assistance dont hesitate to get in touch

5/5

Google

Hills Agency found a great tenant for my property. I was assisted by Olivia Johnstone who was exceptional, a very professional, clear communicator who reached the target results in a short time. Very attentive to detail and to feedback, and a pleasure to work with. I highly recommend Hills, Olivia and her colleagues

Silvia · 25 September 2024

Agent replied · 25 October 2024

From everyone at Hills Lettings thank you for taking the time to review our service and if there is anything else we can do please dont hesitate to get in touch, thanks Tony and the team at Hills Lettings

5/5

Google

Excellent throughout. As a first time seller, I feel I had great support throughout the whole process, from valuation to exchange. Abigail has been especially brilliant at keeping me up to date and informed. Really personable but professional at all times. Would highly recommend Abigail, Charlotte and the rest of Martin's team.

Paul · 7 July 2018

Agent replied · 6 July 2023

Hi Paul, Thanks for your kind comments and taking the time to post a review. Its great to hear about the service you have received and that you have exchanged contracts. All the best for the future, see you next week for the key handover Kind regards Hills Residential

5/5

Google

Recently purchased my first home through Hills and the process couldn't have been any smoother (well as smooth as house buying can be haha). Charlotte was incredibly helpful throughout the process and always made sure I knew what was happening. Thank you Charlotte and thank you Hills!

Katie · 6 July 2020

Agent replied · 6 July 2023

Thanks for your kind words Katie, you brought a great property there, loved the kitchen and the space is perfect. Hope it all works out, anything else we can do to help please get in touch, all the best for the future from everyone at Hills Residential

5/5

Google

The experience i had in dealing with my rental, was above all expectations. From begining to end, dealing with this agent is more of a pleasure. All the hassles a person normaly encounters when dealing with a new rental, are basicaly non-existent. Hills Residential, Letting division provide a full and complete solution, no matter the circumstances, and most of all in more than what people would call a timely manner. From a super proffesional service to a lightning fast completion, i dont think there is anything else a person could desire when dealing with a lettings agent.

Vasile-Arinel · 7 December 2022

Agent replied · 6 July 2023

Thank you for taking the time to review our lettings service Vasile, the team work extremely hard to make sure it is a smooth process and through years of experience have put in the right systems and software to ensure a professional and quick service. Thanks again from the team at Hills

5/5

Google

Hills have been nothing but brilliant from the start. Communication was excellent during the early stages and as soon as it came to pulling the trigger and getting the house on the market they sprung into action. The pictures taken of the property were fantastic, the brochure on both their website and Rightmove looked great. The strategy we agreed with Ryan worked a treat regards what to market our property at. We went at the lower end of our valuation which led to lots of interest. The viewings were all conducted professionally and we received seven offers in a week, accepting one for £10k over the asking price. Would definitely recommend Hills if you're selling in Salford!

Sean · 7 December 2022

Agent replied · 6 July 2023

Thanks Sean, we all really appreciate you taking the time to write us a review. Selling houses and achieving the best possible prices is always about working together with our clients so thanks for your help and look forward to working with you on the move. The sales support team will be in touch to assist going forward, but if there is anything please dont hesitate to get in touch with the sales team

5/5

Google

My journey of selling my house through Hills was great. From initial listing with Sarah, arranging viewings, and dealing with the ongoing sale was very good. I was kept up to date, and the staff were always helpful and great customer service. I was even given a little gift when I dropped off my keys as a thank you for Selling through Hills. This is most unexpected and a lovely surprise. Would definitely recommend using Hills. Thank you to all the staff. :-)

Jackie · 7 December 2022

Agent replied · 6 July 2023

Thanks Jackie, we really appreciate the opportunity you gave us to help with the sale of your property. Let me take this opportunity to wish you all the best in the future from everyone at Hills

5/5

Google

Myself and my brother are first time buyers and Hills have been brilliant so far in our journey to joining the property ladder! The Team at Hills have been super helpful in assuring us and keeping us informed every step of the way so far so I couldn't recommend them enough. One of their colleagues, Tia, who has been handling our move from our first viewings to now buying our first home has been especially fantastic, very professional, on hand to answer any of our questions and has thus so far made this journey easier on us. Thank You!

James · 7 December 2022

Agent replied · 6 July 2023

Cheers James, thank you for taking the time to review our service, it means so much to us, ill make sure Tia sees your review and we look forward to working with you on your purchase from everyone at Hills

5/5

Google

Charlotte from the Eccles & Salford office has been very understanding & supportive through what is a very stressful process, especially given how demanding and impatient I can be. I would recommend Hills Residential and in particular Charlotte for anyone looking to buy/sell their home in a heart beat.

Ben · 7 July 2019

Agent replied · 6 July 2023

Thanks Ben, i know the team will appreciate your comments. It wont be long know before the big move day. Many thanks Martin, Hills Residential

1/5

Google

Terrible management company, they have rented me a property with black mould and refuse to send a specialist telling me that it is the tenants responsibility to fix it. We also had a faulty boiler with no cover, meaning we had been breathing in gas the whole time whilst living here. They don’t care about tenants, and offer no help to fix the issues they have caused. Incompetence at its finest.

Nick · 26 August 2023

Agent replied · 25 August 2024

Good afternoon, Nick. I have spoken to Brogan and Chaneece about this, I believe they have been in touch regarding the issue. It looks like the black mould is being caused by condensation coming from the bathroom/shower. I appreciate you want a specialist to remove this which doesn’t exist, instead the team have their contractors who can visit the property remove the black mould, use anti-mould spray and paint over existing area, I believe they are scheduled to come out on Tuesday. In regards the boiler, there is the annual gas safety check that takes place and I believe the issue that came up on the inspection has been dealt with. If you have any sign of a gas leak please urgently call National Gas Emergency Service number on 0800111999.

5/5

Google

Absolutely excellent service.

Mahendra · 14 March 2026

Agent replied · 14 April 2026

Thank you for taking the time to review our service Mahendra

5/5

Facebook

I would just like to say a huge thank you to Hollie Satterthwaite at Hills Eccles. I have been looking at properties for the last few months online but never done anything but browse the website. My best friend a First Time buyer went t view a property recently and I accompanied him on the viewing. Hollie was the agent who showed us around and she was polite, friendly, honest and just a real refreshing person compared to Estate Agents that I have dealt with in the past. Luckily my friend had his offer accepted after constant updates and communications with Hollie and he could also not have been more complimentary about her! Since then I have decided that the time is right for me to take the plunge in to the BTL market and decided that the only person I wanted to deal with was Hollie. I contacted Hills and asked for Hollie who firstly not only remembered me but could not have been any more helpful with my 100’s of questions. We arranged a viewing and again showed me around with great honesty, opinions and knowledge of the area when needed. I have put my offer in so fingers crossed. Since then I also enquired about Lettings and whilst it is a shame Hollies doesn’t deal with this, she took ownership and followed up with a call from her colleague Rebecca, also very helpful. All I can say is that it is solely down to Hollie for bringing me to Hills and I look forward to a long term relationship with her and Hills. You genuinely have an asset on your hands and no matter what type of buyer you are Hollie will do everything to make sure she can do what she can to help you! I could t ask for any better service and she has changed my opinion on the stereotyped sales focussed Estate Agent. Thanks

Iffy · 18 September 2019

5/5

Google

Hollie & Ryan went round to my parents to give a valuation, talked them through the process, fees, everything!! I couldn't have asked for 2 better people to do this, Thankyou!! X

Dean · 7 November 2022

Agent replied · 6 July 2023

Cheers Dean, appreciate you taking the time to write us a review

5/5

Facebook

Hollie @ Hills - what a superstar! We had a very stressful 2 weeks prior to completion and throughout that time Hollie was really patient and calm (despite me being very, very frustrated). She was really supportive, made sure she communicated with us regularly and importantly just understood how we felt - eventually everything worked out but we would not have got there without Hollie’s support.Hills have been professional and delivered everything they said they would from lots of viewing to securing a great price for our property - 5 !

Lisa · 23 August 2019

1/5

Facebook

This is probably one of the worst 'professional' companies I have ever dealt with. After being recommended by a friend, I had high hopes for them. I've struggled since the very beginning with them and their poor attitude towards their paying customers. I'm absolutely baffled by their level of communication, lack of professionalism and poor attitude towards serious matters that have been disclosed to them. They do not respond when emailed, I have been laughed at and patronised by a member of staff and I'm horrified to hear that they've recently won an award! I cannot understand how they are still in business and regret the day I choose to use them to represent me. AVOID AVOID AVOID!!!!!

Home · 28 October 2022

Agent replied · 6 July 2023

I am sorry to hear about your experience, its just not the way it should be. We take customer service extremely seriously and as an independent company most of our business comes from people recommending our services. To that end, it would be good to understand more about the issues you have encountered so we can look at improving them now and in the future. It appears this profile has been setup to post this review, which can make it look fabricated and if it is genuine it would help if I could get some more context and I will look into it personally. If you can call me on 01617074900 or email martin@hills.agency it would be appreciated. Yours sincerely Martin Hill

5/5

Google

Great service, local market knowledge superb. Attention to details at all times.

Martin · 23 December 2025

Agent replied · 30 December 2025

Thanks Martin for taking the time to review our service. Ill make sure the team see it and if there is anything else we can do to be of assistance dont hesitate to get in touch

1/5

Google

The company is a fraud and rip off. Took £250 saying its for taking property off market. Later they refused the application and never gave the money back. Never was told this money is for application and non refundable. I'll be taking them to court god knows how many people they have ripped off like this. Update from today. The director Mr. Tony calls me and threatens me that if I don't remove this review he will black list me apparenlty.

Alex · 7 July 2019

5/5

Google

So far so good, Beth has been responsive and has communicated well with us throughout the process from our initial viewing, through to the offer stage and continued support. Would recommend.

Bav · 9 October 2022

Agent replied · 6 July 2023

Thanks Bav, ill make sure Beth sees your review, if you have any questions or queries dont hesitate to get in touch, many thanks from everyone at Hills

5/5

Google

Halstead avenue Salford - The property they have moved us into is immaculate. The first viewing sold it to us and all our questions were answered on the day. After that it took them only a week to move us in! Very fast turnaround. The relaxed approach they take with tentants puts your mind at ease. They are quick to answer any queries that you have. We couldn't have asked for a better letting agent. Everything has been fast and smooth from start tonfinish. I would recommend to anyone. Thanks guys.

Pete · 7 July 2018

5/5

Google

Brogan is always on time with responses / queries and is fantastic at sorting tenants for my property.

Matt · 27 October 2023

Agent replied · 26 November 2023

Thanks Matt for taking the time to review our service. Ill pass it onto Brogan who i know will appreciate your kind words, thanks again from everyone at Hills Lettings

5/5

Google

Great service fully recommend. Brogan Cunningham went above and beyond to ensure everything went as smoothly as possible.

Santiago · 26 October 2023

Agent replied · 26 November 2023

Thanks Santiago, Ill make sure Brogan sees your review. Thank you for taking the time to review our service from everyone at Hills Lettings

5/5

Google

Huge thank you to Martin and the team at Hills Residential who provided a professional and supportive service in the sale of our property. If you're selling a property in the area, I highly recommend speaking to the team.

Jack · 6 July 2021

Agent replied · 6 July 2023

Thanks Jack, hope the move went well. All the best to you and the family for the future, from everyone at Hills

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Questions about Hills Eccles

Has Hills won any awards?

Yes. In The Trusted Agent 2026 awards: Hills, Manchester won Platinum.

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