Trusted Agent profile · Manchester

Hills Eccles reviews in Manchester

★★★★★ Excellent

743 reviews across 2 platforms

Sentinel House, Albert Street, Manchester, M30 0SS

Hills's office in Manchester, at Sentinel House, is rated 4.6 out of 5 across 743 reviews on two platforms, including 637 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.7 / 5

637

Reviews on Google

This office

Facebook logo

4.5 / 5

106

Reviews on Facebook

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Hills, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Manchester office, from every platform, shown as written. First names only.

1/5

Google

Be very careful. They waste your time asking you to fill in a form and then you get the same answer for all properties. That due to high interest viewing is not possible and you can secure the property after looking at the videos. So even a what's app or facetime viewing is never possible. After my review they contacted me and tried to tell me it was not them but another agency supposedly. But the adres is the same. And when I replied to their email to enquire about this they simply ignored me because I had deleted the review.

Leila · 23 October 2023

Agent replied · 29 October 2023

Hi Leila, i am sorry to hear about your experience. I have forwarded your comments to our lettings director and team to look into and reply directly. I hope we can continue to help with your search for a property from everyone at Hills

5/5

Google

Excellent service. Hills went above and beyond to get the sale completed. There were a number of issues that came up with the legal process and Hills were always there to push things along and make sure it happened! Would highly recommend

Jenny · 31 December 2022

Agent replied · 28 August 2023

We got there in the end! Selling houses is never straight forward especially with chains and it great to see feedback for our sales support team of Laura, Keri and Katie. Wish you all the best with the new property, knowing houses on the road, the summer months in your back garden with the sun at the back are very nice! All the best with it from everyone at Hills

5/5

Google

Hills have been absolutely amazing whilst dealing with my properties. A special mention to Kirsty, Olivia and Brogan in the lettings department and Kirsty in the mortgage department. Really appreciate all your hard work. Thanks again, Fran

Fran · 6 June 2023

Agent replied · 28 July 2023

Thanks Fran, really appreciate you taking the time to review our service it means a lot to the team. If there is anything else we can do to assist please dont hesitate to get in touch

5/5

Google

I would just like thanks to Ryan who came to my home on Friday for a viewing. He was sincere, humble and very kind. It was a pleasure. A massive credit to Hills and life in general. Thank you.

Phillip · 7 April 2023

Agent replied · 6 July 2023

Thanks Phillip, i hope you dont mind, i read your review out in the office to the team as it was brilliant and testament to the great work Ryan and the team do day in day out. We always aim to put the customer at the centre of what we do and its great to read this kind of feedback. Thank you for taking the time and if there is anything we can do in the future feel free to get in touch, kind regards Martin and the team at Hills

5/5

Google

Very pleased with Hills Estate Agency. Mikey was very helpful and communicated well throughout the process .Would recommend

Mike · 26 July 2024

Agent replied · 25 August 2024

Thanks Mike, best of luck with the property and thanks for taking the time to review our service

5/5

Google

Amazing service, viewed several properties with hills to which every member of the team gave me great service, took my feedback on board and gave me great advice. Sale went through in 7 weeks and the team allowed me to go back several times to view to take measurements etc. Couldnt recommend a better estate agent. *****

Neil · 6 July 2020

Agent replied · 6 July 2023

Cheers Neil, all the very best with the house, thank you for taking the time to review our service, Kind regards Hills Residential

5/5

Google

Excellent service. Hills went above and beyond to get the sale completed. There were a number of issues that came up with the legal process and Hills were always there to push things along and make sure it happened! Would highly recommend

Jenny · 7 December 2022

Agent replied · 6 July 2023

We got there in the end! Selling houses is never straight forward especially with chains and it great to see feedback for our sales support team of Laura, Keri and Katie. Wish you all the best with the new property, knowing houses on the road, the summer months in your back garden with the sun at the back are very nice! All the best with it from everyone at Hills

5/5

Google

I had been looking for a rental for some time but Katie Quinn of Hills was by far the most helpful agent I'd dealt with. She kept me updated and well informed, sent me notifications and was very efficient throughout our dealings. Thanks Katie. :)

Kayster · 10 August 2022

Agent replied · 6 July 2023

Thanks Kayster, Katie is an abolute superstar and its so nice when we see these things from clients, see works so hard under some stressfull situations, thank you for taking the time, i know she will appreciate it

5/5

Facebook

We recemtly put our house on the market with Hills which sold within 1 week. They have been very professional & efficient with everything especially Dean & Hollie who have been amazing! i would highly recomnend using Hills and wouldmt hesitate to use their service again..Thankyou.

Tracey · 18 June 2022

Agent replied · 6 July 2023

Investing and getting positive returns is all I ever wanted and I'm glad I found it. Thanks to all those shearing about MRS ELIZABETH BAYS, for her great trading skills that earn me alot of profit on my trading account, she was very diligent and honest in her work and i can say she is the best trader in the trading market. I made a deposit of $500 and within 7days she made $8,600 profit for me. Contact MRS ELIZABETH BAYS via Email:elizabethbays70@gmail.comWhatsApp: +1(209)896-9431

5/5

Google

Leah is thee most professional, Knowledgeable, helpful & Kind Person we have come across, she has gone above & over what was asked and is so friendly and polite. Nothing is too much trouble, wish more people were like her. Phone answered asap, phones back when you ask, messgaes get to her, the team are just great.. Great experience.

Alison · 7 July 2018

Agent replied · 6 July 2023

Hi Alison, thank you for taking the time to write a review it really is appreciated. It means a great deal to Leah and the team and we look forward to having your keys ready for completion next week! Congratulations

5/5

Google

Hills were amazing! We mainly spoke with Hollie, Mikey, and Ryan, but everyone we spoke to were so friendly and lovely!! They put in so much effort into getting us our new house, and although it unfortunately didn’t work out for us, Hills were great throughout. Very approachable and really felt like they genuinely cared! Would definitely recommend and will 100% be using whenever in the future!

Sean · 27 May 2024

Agent replied · 25 August 2024

Thanks Sean for taking the time to post a review, it means a great deal to everyone involved. Whenever the time is right we look forward to working with you again, all the best from Martin and the team at Hills

5/5

Google

Very helpful and professional staff. Hills managed to sell my flat very quickly for a good price so I was very pleased.Ryan was particularly helpful and courteous. I would highly recommend Hills for any property sales.

Gillian · 7 April 2023

Agent replied · 6 July 2023

Thanks Gillian, long way to go but a big step in the right direction. Look forward to seeing you on completion, thank you for taking the time to review our service, the case will go through our sales support team who will aim to push it through as quickly as possible, thanks from everyone at Hills

5/5

Google

Laura, Keri and Katie in the sales support team are absolute superstars, I can't thank them enough for facilitating our house purchase, which was a very tricky one but they pulled the stops and hassled agents and solicitors up the chain every day to make sure the sale went through - thank you so much for your efforts!! Keri I feel for particularly as she had to break bad news to me when the purchase was being delayed, but calmly dealt with it and presented the facts to me despite me being very emotionally charged :P so thank you for dealing with that, it can't be an easy job when you're dealing with stressed people every day. Had the pleasure of getting the keys off Laura who was so lovely in person too. I would definitely consider Hills in the future should we ever sell our house but for now, we are really happy :) Thank you again ladies!!

Amber · 30 July 2023

Agent replied · 6 July 2023

Thanks Amber for taking the time to review our service, ill make sure Laura, Keri and Katie see it. Our sales support team is crucial to getting cases through to completion and we couldnt do it without them. To then see reviews like this confirms it, thanks again and all the best with the property from everyone at Hills

5/5

Google

Really helpful staff! Want to personally thank Rebecca for her patience and always being there for us when we had any queries! She has been amazing from start to end! Thank you so much Rebecca to you and your team! Xx

Simone · 9 October 2022

Agent replied · 6 July 2023

Thanks Simone, ill make sure Rebecca sees your review, all the best with the property and for the future from everyone at Hills

5/5

Google

Outstanding professionalism from the valuation off Kirsty and the attention to detail to the sale of the house.

Carole · 14 January 2026

Agent replied · 14 April 2026

Thanks Carole for your kind words and taking the time to review our service. Ill pass onto the team and if there is anything else we can do throughout the process dont hesitate to get in touch

5/5

Google

I have been dealing with Hills now for over 10 years and they have never let me down. They are professional, helpful and always there to give you an update and honest feedback. I wouldn't hesitate to recommend them. Fantastic service. I couldn't thank them enough for everything they have done for me over the years. Sharon Heavey

Peter · 4 October 2024

Agent replied · 25 October 2024

Thanks Sharon, its been a pleasure to work with you and Peter over the years. Thank you for taking the time to review our service, hope to speak to you soon, Martin

5/5

Google

Fantastic service! We had a particularly difficult sale (not due to Hills), but they helped us through all the ups and downs of the sale. I had three estate agents visit to give us a valuation and it was clear that Hollie shown good local knowledge and was passionate about our home. It was an easy choice in selecting Hills. We were always kept up to date during the whole process and if things needed dealing with from the buyer or we had any questions Hollie or one of the team would always be available to assist and get a prompt response. I would have no hesitation in recommending Hills.

Jason · 6 June 2023

Agent replied · 28 July 2023

Thanks Jason, we are seeing more and more ups and downs at the moment with the changing mortgage market and housing market and its great to recieve feedback like this, it means a lot. We really appreciate your comments, if there is anything else we can do now or in the future please dont hesitate to get in touch

5/5

Google

A huge thank you to Kirsty for making this whole process so quick and pain free. So lovely and helpful from start to finish and she has completely restored our faith in the moving out process. Could not recommend her enough!

Elisse · 6 July 2022

Agent replied · 6 July 2023

Thanks Elisse, we aim to please, thank you for taking the time to review our service. Ill make sure Kirsty sees your review and if there is anything else we can do to be of assistance dont hesitate to get in touch, kind regards Hills

5/5

Google

The team at Hills helped me out in selling my home. They did this quickly, efficiently and with great customer service. I would recommend anyone selling in this area to use Hills if you want a professional service and straightforward service. A special thanks to Martin and Charlotte - couldn't have done it without you two!

Lucy · 7 July 2018

Agent replied · 6 July 2023

Thanks Lucy, really appreciate your comments. Good luck to you and Tom with your move to the new build and all the best for the future from Martin, Charlotte and the rest of the team

5/5

Google

Purchased a house through Hills recently and would not hesitate to reccomend them, everyone I dealt with was great. It was a pleasure to deal with Megan especially, who was excellent from start to finish - keeping me up to date with all developments on the sale. She was very knowledgeable, patient and polite - I really appreciated her support throughout the whole process and she is a credit to the Company!

George · 11 December 2023

Agent replied · 25 August 2024

Thanks George, i know Megan will really appreciate your comments and it means a lot. All the best with the property from everyone at Hills

5/5

Google

Excellent service! Managed to find tenants for our four bedrooms house in Salford within a very short period of time. Provided helpful advices on pricing/marketing of my house. Also assisted on maintenance of my property. They are very friendly and professional agent, probably one of the best in Manchester. Strongly recommend their service.

Thomas · 17 November 2024

Agent replied · 8 December 2024

Thank you for taking the time to review our lettings service, if there is anything else we can do to be of assistance please dont hesitate to get in touch

1/5

Google

EDITING MY INITIAL REVIEW: (Summary; rude and arrogant, fake listings, unhelpful). Hills asked me to provide them with feedback privately, but I thought it'd be great to share it here with any prospective tenants. They have great reviews from landlords and awful reviews from tenants. I totally understand and agree with the later. I saw a property on their website that matched my requirements. I attempted to contact them on the phone and via email several times. When they eventually answered I was passed from person to person - the property manager who dealt with that area didn't seem to be around that week. I managed to speak to someone else who asked me to fill in a form with my details. I emailed it back to the on the same day, only to be ignored for a few days. After some more calls and emails another person advised us that the property was not available for viewings until they current tenant vacated the property. They didn't offer viewings, and they asked us to pay a holding deposit without viewing the house. When questioned about this they argued that "we haven't left the office in years, we have rented all our properties with no viewings" and tried to convince us that is how the housing market works in Manchester. Never in eight years renting in the city have I paid a deposit without viewing a property first, nor is common in the city as they tried to portray. They are arrogant and rude, unprofessional and everything I've seen so far makes me think that listing was a scam. I checked this property recently and is still vacant and has one of their signs on. Avoid these bullies, unless you're willing to pay a few hundred pounds in the hope that the property in the pictures is good enough for you.

Santiago · 7 May 2023

Agent replied · 6 July 2023

Hi Santiago, it would be good to understand the reason for your review. Its really hard to see how we have gone wrong and how we can improve our service without feedback. If you could email me on info@hills.agency i can look into your comments and we can go from there, thanks for your time. Thank you for now providing context to your review, whilst never easy to read we do appreciate it’s important to learn from our mistakes so we can improve our service in the future. I am sorry about your experience, I will make sure the lettings team receive your comments and best of luck with your property search.

1/5

Google

Not great, cancelled viewings last minute with little warning. Every time any of the agents have showed us round properties they don't know the answers to any questions about the house. They are simply there to unlock the door & that is it. Even as simple as "what is the EPC?".. the response is "check the advert" . "Is this offers over asking price?" ..."details are on the advert" So what are you here for then?

Beth · 23 August 2023

Agent replied · 28 August 2023

Hi Beth, I know its frustrating. We are dealing with a lot of homes at the moment selling with tenants in situ due to the number of landlords selling up. This means we have to get access via the tenant. Before each viewing we always call the tenant to double check and its at that point we get let down and unfortunately have to cancel the viewing at short notice. In regards questions the team have a full list of viewing guidance notes but appreciate some questions we cannot answer without asking or double checking with the owner. The EPC is put on the adverts as they are multiple page documents that makes recommendations on home improvements and always worth checking before you visit a property. In regards offers over, this tends to suggest the owner is looking for no less than this figure. I hope this helps answer your questions, I appreciate the cancellation of viewings last minute is frustrating and whilst I can understand you feel it is our fault, it is unfortunately in many cases out of our control.

5/5

Google

Rented my new place through Hills Agency in Eccles. Kirsty and Olivia have been very efficient and professional this far, and I am certainly very happy. Thank you to Hill Agency and, of course, Kirsty and Olivia.

Christopher · 7 November 2022

Agent replied · 6 July 2023

Thanks Christopher, ill make sure the team see your review, appreciate you taking the time to review our service

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Questions about Hills Eccles

Has Hills won any awards?

Yes. In The Trusted Agent 2026 awards: Hills, Manchester won Platinum.

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