Trusted Agent profile · Manchester

Bridgfords Withington Sales reviews in Manchester

3.2

★★★★★

787 reviews across 2 platforms

416 Wilmslow Road, Manchester, M20 3BW, M20 3BW

Bridgfords's office in Manchester, at 416 Wilmslow Road, is rated 3.2 out of 5 across 787 reviews on two platforms, including 332 Google reviews rated 4.8.

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4.8 / 5

332

Reviews on Google

This office

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455

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Manchester office, from every platform, shown as written. First names only.

5/5

Google

Richard and his team were incredibly helpful throughout our purchase of our first property, answering any questions honestly and without delay, offering advice and being the perfect middle-man throughout. Richard helped to keep everything on track, and I don’t think we could have completed as quickly as we did without him and his team.

Alex · 24 August 2024

Agent replied · 23 October 2024

Many thanks for your marvellous 5* review and your kind words Alex. Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

Got bored of chasing them

Called multiple times to try and get a viewing booked in. Was told multiple times someone would call me back. Got bored of chasing them. They seemed far more interested in getting me to speak to their mortgage broker, and I hadn’t even viewed any houses with them yet! I have no idea how they manage to sell any houses. Quite clearly a load of sales people trying to hit targets and not actually that bothered about selling houses.

Kiwi · 15 April 2026

5/5

Google

As a landlord living abroad I have recently moved my property to Bridgefords in Withington from another letting agency in Manchester and I have to say Bridgefords have completely changed my attitude to the entire industry. Every person I have dealt with there have been exceptionally professional, helpful, knowledgeable of their industry, responsive and vastly superior in everyway to the last company is used. In particular Briony Blanchard has been a wonderful help and I can not recommend this branch highly enough.PositiveResponsiveness, Quality, Professionalism, Value

Chris · 24 October 2022

Agent replied · 23 October 2024

Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

I have used Bridgfords Withington Office to manage my rental properties for the last 2 years. The recent personnel changes- new manager Angela Anderson and her able assistant Jessican Nunn - have been for the better. Both are easy to contact in person at the branch or by phone and email and are providing a superb service. My tenants are equally happy with the service they receive from the branch and from Angela and Jessica. I would highly recommend Bridgfords and Angela and her team to any property owners for letting and management services and to any prospective tenants looking to rent a home.

Asit · 24 October 2022

Agent replied · 23 October 2024

Thank you for your wonderful and detailed 5* review! It is brilliant to read that you had such a great experience. I will of course make sure your kind words are made known to the whole team. Best wishes, Scott

5/5

Google

From start to completion Bridgfords in Withington were superb and I would recommend anyone selling in the area to use these guys. Personally, I dealt with Sian and Richard and they were both brilliant. Knowledgeable about the area, gave great advice, always contactable and genuinely great to deal with. Thanks

James · 24 August 2024

Agent replied · 23 October 2024

Many thanks for your outstanding recommendation and 5* review James. Best wishes, Lucy, Customer Relations.

5/5

Google

Richard was very helpful in the whole process of buying our first property through them. Very patient & understanding with the both of us and clear explanation of things we maybe didn't fully understand at first. Would highly recommend buying through this branch in general!

Luke · 4 November 2024

Agent replied · 10 November 2024

Thank you Luke for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

Thank you Bridgfords, thank you Sadaf! This was our first time buying property in the UK and we really received great support! As we had no experience with houses in England, we really looked at a lot of properties and we are very grateful to Sadaf and her colleagues for the patience they had with us. Sadaf was always on hand to answer any questions we had about buying a property and the process around it, we always felt we were being given very good, honest advice and the whole process went absolutely smooth! And the fact that we were also looked after in German language (thanks to Sadaf) was of course a huge help for us. Thank you for this excellent support, we can really recommend Bridgfords in Withington!PositiveResponsiveness, Quality, Professionalism, Value

Frank · 13 January 2022

Agent replied · 12 January 2025

Thank you for the excellent 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

Georgia was the most wonderful and helpful estate agent we’ve met. She was extremely understanding of our situation, and was always within reach via phone or email had we had any questions. Within less than two days of meeting her, we have signed and secured a house for next year! Absolutely amazing work, thank you Georgia!

Jana · 26 February 2024

Agent replied · 23 October 2024

Many thanks for your fantastic 5* review and recommendation Jana. Best wishes, Lucy, Customer Relations.

5/5

Google

Very professional and helpful!! We were buying our first house and had no experience with the process involved. They helped us throughout the process, from our first viewing to handing over the keys. Special thanks to Sadaf, she showed us the property at our first viewing, been extremely helpful in pushing the solicitors, with multiple queries and keeping us up to date with every single update. Thanks to Hammad and Sian as well.

Aamir · 24 October 2022

Agent replied · 23 October 2024

Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

Well what I can say! SHOCKING SERVICE.

Well what I can say!! After 7 years we have had enough and made the decision to move after countless problems. I am now having to move away from the area I grew up in and also I have to let my pet dog go after all the problems and YES BRIDGFORDS YOU ARE TO BLAME!!!! When we moved into the property it was just about habitable, it should not of been presented in the way it was but we were desperate. Over the years we improved the property ourselves and made it a nice home and we genuinely felt at home. Problems included heating pump problems, shower problems, we were left without a gas hob for 6 weeks, had to live practically off ready meals. Roof leaks, boiler problems which take weeks or even months to resolve. The penultimate decision to move was made when we were left without heating over the Christmas period, the house ended up like an ice box to the extreme causing massive distress to us and our young children, but they just don't care, waiting days and days for quotes to be accepted. Money comes before Health and Safety with these guys and to top it off we are being harassed to arrange viewings for new tenants, absolute joke. Unlucky for them is that I know property law, probably better than them and I have the right to refuse access to them until tenancy agreement ends. No one from the agency has ever been out to inspect the property in 7 years but they are willing to show people around, for they all know the property could be trashed. Absolutely unprofessional, some staff should be nowhere near the business of real estate. I think they think that payment of rent is just for the property, its not you pay rent for a service to which you do not get! DO NOT RENT A PROPERTY FROM BRIDGFORDS. Its just a shame it has come to this but they are to BLAME FOR IT ALL!! SIMPLE. GOOD LUCK TO WHOEVER MOVES IN!!

REECE · 5 February 2026

1/5

Trustpilot

Absolutely shocking

Absolutely shocking , no chase ups , no progress or updates for my purchase, no follow up , consequently a £400 k purchase failing at the last minute , not qualified to sell houses correctly, , complete garbage im afraid , cost me thousands in abortive fees , totally lied to & lead down the garden path. A waste of 8 months of my life , totally in shock upset & devastated

Melanie · 8 April 2026

5/5

Google

Brilliant service over the phone from George, super easy process, every question answered with ease and very patient!

Jacques · 10 September 2026

Agent replied · 10 October 2026

Thank you for your kind words! We strive to provide top-notch service to all of our customers and we are thrilled to hear that George was able to assist you with ease and patience. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Bridgfords are really good and they have sold my property in few weeks time. I am thankful to Miss Sadaf (Sales Rep)for her assistance, she is really good at her work and has been very helpful throughout the selling of of our house and specially during covid period. Sadaf is good in communication , responds promptly as well as resolving any queries. I will recommend to get in touch with Sadaf at Bridgfords Withington Branch for any assistance.PositiveResponsiveness, Quality, Professionalism, Value

Mopuri · 24 October 2021

Agent replied · 23 October 2024

Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Just wanted to say our experience of selling a property through Bridgefords has been a very positive experience. It started with John Crump who was excellent in terms of communication and advice. The day to day dealings were handled by the Withington branch. Sian the Branch Manager was very supportive and professional in all her dealings with us. We also had a lot of contact with Sadaf, Sales Consultant. Sadaf was extremely efficient with a very professional and friendly attitude, that made the whole process very smooth and she was a pleasure to deal with.PositiveResponsiveness, Quality, Professionalism, Value

Anne-Marie · 24 October 2021

Agent replied · 23 October 2024

Hi, thank you for the marvellous 5* review and kind comments! Many thanks, Lucy, Customer Relations.

1/5

Google

Quite frankly the worst letting agents I have ever had to deal with. The google reviews cannot be trusted as they ask for a review when you move in - and once you've done that, the problems start. They are consistently rude, unhelpful and highly uncommunicative about any issues. The one called Isabelle is particularly nasty, will always shout over you on the phone and regularly tried to undermine our tenancy agreement by bringing prospective tenants over with no notice in the middle of lockdown, with no testing in place and going over the (legal!!) limits with number of people attending. She has no respect for us or the tenancy agreement and her attitude was absolutely appalling when we tried to bring up these issues. I don't understand how she is still working there. Our deposit has also not been returned to us for over a month, and after asking multiple times over we were told we never paid a deposit. Only after a month of us consistently ringing and emailing have they admitted that the landlord has the deposit, and that they can't or won't contact him. It seems that lies and deceit are common at bridgfords, they will be lovely to you when you apply for the property and once that has happened you will be dropped entirely. They lie about communications when they are clearly too lazy do anything about it themselves, and are only interested in getting your money from you. I can't even say they have bad customer service because there is no service whatsoever. Hands down the worst letting experience I have ever had in my life. Do yourselves a favour and never ever give these people your time or money.NegativeResponsiveness, Quality, Professionalism, Value

Ellie · 24 October 2021

Agent replied · 23 October 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

Myself and my Girlfriend have had a nightmare trying to find a house in the middle of a global pandemic and just before Christmas. We had lost hope. We then found a flat we both really liked, Isabelle and Jessica made this possible. We found Isabelle and Jessica amazing, they both were really professional, responsive informative and was very helpful in ensuring we could take the house of the market in time for Christmas. If it was not for both of their hard work and efforts behind the scenes we do not know what we would have done! I am so grateful that Bridgeford's Estates Agents in Withington employee such helpful and understanding staff as it has made the whole process of moving out so much easier. I highly recommend anybody looking to move house should use Bridgefords Estate Agents and ask for Isabelle and Jessica as you will surely be in safe hands! Many Thanks, LiamPositiveResponsiveness, Quality, Professionalism, Value

Liam · 24 October 2021

Agent replied · 23 October 2024

Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

Just want to give a huge shout out to all the people working at bridgefords in Withington. I have been struggling for 9 months to find a suitable home for me and my kids, so many people saying no for a unreasonable reasons. Then I came across bridgefords who dealt with my case in a professional and personal way that made me feel comfortable and looked after. I dealt with Isabelle who was absolutely amazing throughout the whole process of finding me a home. After securing one and that too falling through at the last minute Isabelle and her colleague Jessica helped secure me a last minute house that fitted all my needs! Isabelle and Jessica kept me posted throughout the whole process and worked around my hectic work schedule to get me into the property in time. They were amazing! I cannot recommend them enough and their service was exceptional.PositiveResponsiveness, Quality, Professionalism, Value

Saira · 24 October 2021

Agent replied · 23 October 2024

Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Needed to find a new place to move to at relatively short notice. Found a flat with Bridgfords and spoke with Jessica to get more information about the flat. After a couple of day, Jessica was able to help out with everything I needed, helped answer the small questions I had due to my own inexperience in renting, and then passed me on to Isabelle to handle the rest. They both have helped a lot in this process, being very friendly and prompt with their help. The whole process could have been much harder, but it has felt like I've been guided through the process with all the support I've needed. Thanks to both of them for their support, it has definitely made the move smoother.PositiveResponsiveness, Professionalism

James · 24 October 2021

Agent replied · 23 October 2024

Many thanks for your brilliant 5* review and comments! Best wishes, Lucy, Customer Relations.

5/5

Google

Within one week of marketing my property Isabelle and Jessica found several new tenants for me and also kept me up to date of The Progression. Isabelle has been helpful and responsive throughout. Since Isabelle and Jessica took over the lettings team I have been very impressed with them both and I can only recommend them if you’re looking to market/ rent out your property, recently they have been finding tradesmen to carry out work on the property, checking the work to be out and liaising with myself to keep me on the picture regarding costs of work and time lines! Just what a landlord requires!!!PositiveQuality

Mark · 24 October 2021

Agent replied · 23 October 2024

Thank you for the fantastic 5* review and it is great to read your kind comments and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

Have used Bridgfords several times in the past few years while trying to find long term tenants for one of our buy-to let properties. Always had a first class service, special mention to Isabelle Tollitt, who has been extremely helpful in all the aspects of letting, and who managed to find a reliable and long standing tenant for our property. Can't thank her enough for great communication and customer service provided. All the paperwork was done very fast, all queries we had were answered in timely manner. So all in all - 5 star from us, we can recommend Bridgfords with no hesitation!PositiveResponsiveness, Quality, Professionalism

Tanya · 24 October 2021

Agent replied · 23 October 2024

Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

We've not moved in yet, but we were so impressed by how efficient the process of viewing and securing a rental with Isabelle was. We were honestly ready for it to be a bit of an ordeal, but Isabelle had agreed our let with the landlord by the time we got home and was really responsive while we were sorting our checks and addressing a minor issue with the house (thanks also to Jess!) If this is the standard of customer service throughout our tenancy, we will be very happy with Bridgfords.

Philippa · 24 October 2021

Agent replied · 23 October 2024

Thanks for the amazing 5* review and kind words! Best wishes, Lucy, Customer Relations.

5/5

Google

We have recently moved after starting the process 2 years ago! So glad that we had a great team behind us, keeping us updated along the way! Big thanks to Richard, Sian, Sadaf and Hammad for all your help! Would highly recommend X

Beckie · 23 September 2024

Agent replied · 23 October 2024

Thanks for the excellent 5* review and recommendation Beckie! Best wishes, Lucy, Customer Relations.

5/5

Google

Richard and his team were amazing from start to finish in the sale of my fathers house. Great communication and support I found Richard quick to respond and provided continual updates. I would highly recommend Bridgfords in Withington.

Shirley · 5 December 2024

Agent replied · 9 December 2024

Many thanks for the great recommendation, 5* review and your kind words Shirley Rose. Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

They will try and squeeze as much money out of you as they can

Only 2 issues were ever followed up on out of the roughly 20 issues we reported and that was the broken window and the broken front door. To get the dishwasher replaced it took over 3 months of calling twice a week. Don't be surprised if the person in charge of your tendency at Bridgfords is only leave every time you call. When we complained bout how filthy the apartment was when we moved in we were told by the manager of the Manchester office "well its not going to get a £500 clean". It didn't look like they spent £50 to cleaners. When we spoke to the land lord on it they said Bridgfords took hundreds off the previous tenants to have it cleaned. where that money went I'm sure was to bridgfords profit margains.On moving out we left the place exceptionally more clean than how we got it but still got a very long detailed report of how dirty it was and complained about the issues we reported when we moved in but they never fixed. Bridgfords said this about our deposit on checkout "I would advise that the landlord has decided to proceed with the works themselves, and therefore the offer of £100 to be deducted is a lot less than if we had arranged for the works to be organised through one of our contractors, which was previously advised by myself as a result of the checkout report."They admittedly said they would have charged us a lot more if the landlord did not intervene.when I provided proof of the damage they wanted to charge us for they said I can appeal but it can take 3 months, which I'm sure they know most people need there old deposit to pay for a new one. we did not appeal because of thisI viewed the apartment, it was a nice apartment but dirty we were promised it would be cleaned. On move in day, the apartment looked like it got a quick wipe of a mope and the garbage was taken out. Apart from that it was filthy. Dirt, cobwebs and cigaret puds on the balcony. cupboards were stained. Carpet was was torn around the edges. toilet seat was dirty and heavily stained with fake tan. paint splattered on worktops. dishwasher broken, window broken, wouldn't close. all the furniture in the bedrooms were half broken, drawers fallen down on top of each other the base of some drawers split. couch high stools and tiles were all filthy. oven not properly cleaned thick grease around the seal. carpet stained, curtain very stained.Throughout out tendency we had the following issues, mould growing in bathroom, worktop seal lifting, carpet getting progressively more frayed on the edge where it was coming away fro the seal.

James · 27 June 2024

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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