Trusted Agent profile · Manchester

Bridgfords Withington Sales reviews in Manchester

3.2

★★★★★

787 reviews across 2 platforms

416 Wilmslow Road, Manchester, M20 3BW, M20 3BW

Bridgfords's office in Manchester, at 416 Wilmslow Road, is rated 3.2 out of 5 across 787 reviews on two platforms, including 332 Google reviews rated 4.8.

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4.8 / 5

332

Reviews on Google

This office

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455

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Manchester office, from every platform, shown as written. First names only.

5/5

Google

I’ve been very pleased with the service I’ve received from Milly Ali at Bridgfords Withington. Milly has been professional, friendly and helpful throughout, and her communication has always been excellent. She has taken the time to understand my properties properly and has represented them professionally when dealing with prospective tenants. As a landlord, it’s important to work with someone who is responsive, reliable and genuinely takes an interest in the properties they are marketing, and Milly has certainly shown that. I’ve really appreciated her efforts and the level of service she has provided. I would happily recommend Milly to other landlords looking for a professional and dependable letting agent. Thank you, Milly, and keep up the excellent work.

Masoud · 3 October 2026

Agent replied · 10 October 2026

Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

I honestly couldn’t recommend Milly Ali highly enough. From the very beginning, she was incredibly sweet, considerate and reassuring throughout what could otherwise have been quite a stressful process. Milly went above and beyond to understand what I was looking for and was instrumental in helping me find such a lovely place in Didsbury as quickly as possible. She was always responsive, patient and genuinely seemed to care about making sure I found somewhere that was right for me, rather than simply treating it as another transaction. Her kindness and reassurance made a huge difference, and I’m really grateful for all the help and effort she put in. It’s rare to come across someone in estate agency who is this personable and genuinely thoughtful. Thank you so much, Milly!

Yousif · 19 September 2026

Agent replied · 10 October 2026

Many thanks for leaving us your amazing 5* review! We are thrilled to hear that Milly went above and beyond to make your experience stress-free and enjoyable. It is our goal to always provide exceptional service and we are happy to hear that we exceeded your expectations. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I had a very positive experience with the team at Bridgefords Withington. Thanks Millie, a special mention to you, for being consistently helpful, professional and responsive throughout the process. Millie kept me updated, dealt with queries promptly and was always approachable whenever I needed assistance. I would also like to thank Richard, the branch director, for his support and involvement, particularly in helping to keep the transaction moving during what became a lengthy and complicated sale. His communication, persistence and professionalism were greatly appreciated. I would happily recommend the team to anyone to anyone looking for a professional and supportive estate agent.

Farid · 19 September 2026

Agent replied · 10 October 2026

Thank you for your kind words! We are thrilled to hear about your positive experience with our team at Bridgfords Withington. Millie and Richard are dedicated to providing excellent customer service and we are so glad they were able to assist you throughout the process. We appreciate your recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

I had a fantastic experience with Bridgfords Withington, and I can't recommend them highly enough. A special thank you to Richard, who was absolutely brilliant throughout the entire process. He was always quick to respond to my emails, often within minutes, and he went above and beyond to communicate with the seller on our behalf. His proactive approach really helped move things along smoothly and ensured we completed the purchase in good time. I also want to say a huge thank you to Hammand, our mortgage advisor. He gave us invaluable guidance and support, making the whole financial side of things much less daunting. We really appreciated his patience and expertise. Overall, the whole team was professional, friendly, and genuinely cared about helping us find our new home. If you're looking for an estate agent in the area, I would definitely recommend Bridgfords Withington. Thank you again to Richard, Hammand, and the whole team! ---

Jianli · 10 September 2026

Agent replied · 10 October 2026

Thank you for your glowing review! We are so happy to hear that you had a fantastic experience with us, and we truly appreciate your recommendation. We are proud to have a team that goes above and beyond to ensure a smooth and efficient process for our customers. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Amy Noteman was incredibly helpful throughout the entire house viewing process. She was friendly, professional, and always quick to respond to any questions we had. She made the viewing smooth and stress-free, explained everything clearly, and was very accommodating with our requirements. Her communication was excellent from start to finish, and she genuinely cared about making the experience a positive one. I would highly recommend Amy to anyone looking for a reliable and supportive letting agent.

Gajendran · 10 August 2026

Agent replied · 10 October 2026

Thank you so much for your kind words, we're thrilled to hear that Amy provided you with excellent service! We pride ourselves on providing stress-free and efficient house viewing experiences. Our team is always here to support our clients and make their experience as positive as possible. Thank you for recommending us, we appreciate your trust in our services.

5/5

Google

My daughter and myself have had an amazing experience with Milly Ali at Bridgfords Withington. In the time of need Milly was quick to think outside of the box and secure an accommodation for my daughter who is due to start uni. Milly has been very helpful with guiding us through the whole process. Can’t thank you enough. professionalism and knowledge of the market is outstanding.

Jennifer · 26 September 2026

Agent replied · 10 October 2026

Thank you for the wonderful review! We are so happy to hear that you and your daughter had a great experience with Milly at our Bridgfords Withington office. Our team always strives to go above and beyond to help our customers find the perfect accommodation. We appreciate your kind words about Milly's professionalism and knowledge of the market. Kind regards, Lucy, Customer Relations.

5/5

Google

Amy was incredibly friendly, welcoming, and professional throughout the house viewing. She answered all of our questions patiently, explained everything clearly, and made the whole process comfortable and stress free. She was punctual, knowledgeable, and gave us enough time to look around without feeling rushed. It was a great experience viewing the property with her, and I would highly recommend Amy to anyone looking for a helpful and approachable letting agent.

Vaishnaya · 10 August 2026

Agent replied · 10 October 2026

Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

A huge thank you to Richard and his team, especially Millie and Sadaf. I sold my house through Bridgfords in Withington very quickly. There were lots of viewings and multiple offers received. Every time I called with a query they very quickly responded. Richard, in particular, would reply to emails quickly and at all times of the day. Thank you for your support.

Rubina · 26 September 2026

Agent replied · 10 October 2026

Thank you so much for your enthusiastic review! We are thrilled that you had such a positive experience with our team at Bridgfords in Withington. It was a pleasure to assist you in selling your house quickly and efficiently. Millie, Sadaf, and Richard are all outstanding members of our team and we are so glad that they provided you with excellent customer service. Kind regards, Lucy, Customer Feedback and Support Team

1/5

Trustpilot

Absolute nightmare experience

**Absolute nightmare experience. Avoid at all costs!** If I could give zero stars, I would. Moving cross-country from the Isle of Man to Manchester with a new job starting immediately should have been an exciting milestone, but Bridgfords turned it into an absolute disaster. Here is the full timeline of how terribly they handled our tenancy: * **Ghosted for 3 Weeks:** We paid our holding deposit on August 19th and never heard a word back for 3 weeks. Emails to Millie went completely unanswered. When we finally reached her by phone, she was very unhelpful with a "don't care" attitude, and we later found out from Daniel (a second staff member) that she had gone on leave without telling us. * **Ignored Screening Issues:** Daniel informed us that our screening had failed, meaning for **4 weeks** nobody said a single word to us about it. We managed to get it sorted ourselves, but following up with Daniel on next steps led to more radio silence. We were constantly told "sorry, we will only attend to you on 01 Oct" because they only deal with those moving in first, ignoring the looming deadline. * **Last-Minute Cancellation (2 Days Before Move-In):** We were ready to move into our apartment on October 3rd and I was starting my new job on October 5th. On October 1st, we called to get the lease sent through and pay our deposit. I spoke to Dan who said it would be sent in an hour. After 1.5 hours, I got a portal link to sign and pay, but it failed. I called Dan back, who said Jorgina (the lady in charge) was on lunch and would call back. An hour later (almost close of business on October 1st), still no call. * **Rude Management & Avoidance:** After calling 3 times, I finally got hold of Jorgina, who rudely asked why I needed to log into the portal and then nonchalantly dropped the bomb that **the apartment wouldn't be ready on October 3rd**, just 2 days before my move-in date. Jorgina dodged our calls and provided no solutions. We weren't even allowed to speak to the manager until we bypassed the lettings side and called the sales side. * **Forced Into Temporary Accommodation:** The manager was just as unhelpful, made excuses for his staff, and falsely claimed our October 3rd move-in date was "tentative" (which was never, ever mentioned). On Friday, October 2nd, he finally said the owner would put us in a short-term place until the apartment was ready on October 9th, a full **6 days late**. I had to make my way over to Manchester on October 4th and sit in a temporary room for most of the week. * **More Administrative Incompetence:** Bridgfords finally sent the lease on October 8th, but the payment instructions were incorrect. I had to make yet another call to get that sorted. Despite saying they would meet us with the keys on October 9th at 16:30, they changed their tune on the day and told me I just had to fetch the keys myself. * **Filthy, Damaged Apartment:** Overall, I had to phone them **over 30 to 40 times** just to get very vague answers, and emails were completely ignored. When I finally got the keys and entered the apartment on October 9th, it was left in a **disgusting, awful, dirty, and broken state**. How can you make someone wait 6 days extra and not even clean up? I have all the proof, emails, and videos. PLEASE GUYS, STAY AWAY FROM THESE PEOPLE. Do not use them, they are the most unprofessional people ever!

Kehleen · 9 October 2026

5/5

Google

Spoke to George this morning and he helped book my partner and I into three separate viewings for properties we’ve enquired about! House hunting feels so chaotic, I couldn’t even remember the addresses, but George’s kind and calm temperament was very welcoming and helped the process immensely! Highly recommend!!

Esther · 26 September 2026

Agent replied · 10 October 2026

Thank you for taking the time to leave such a glowing review, and we are so happy to hear that George was able to assist you with your house hunting journey! We strive to provide excellent customer service and it's wonderful to know that it made a positive impact for you. Kind regards, Lucy, Customer Relations.

5/5

Google

George was very helpful and kept me on positive terms on finding a property as soon as, never had an amazing help experience with the viewing properties until I found George which made my day and I felt more relieved. Definitely a estate anger to look at🙌 …

Tee · 10 September 2026

Agent replied · 10 October 2026

Thank you for your wonderful 5* review! We are so glad that George was able to provide such amazing help during your property search. He truly is an asset to our team. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

It has been a pleasant journey selling the house with helps from the Bridgeford Withington team. Especially David, Richard and James. We did have a few hiccups, but they have used their professionalism to resolve them as soon as possible. A big thank you to the team!

Debbie · 10 September 2026

Agent replied · 10 October 2026

Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

George was so polite and lovely on the phone. He was really helpful and accommodating when I was telling him my housing needs, and didn’t just stop at the property I had requested to view, he gave me options that met my requirements. Very impressed.

Megan · 19 September 2026

Agent replied · 10 October 2026

Thank you so much for your kind words! We pride ourselves on providing excellent customer service and it's wonderful to hear that George was able to exceed your expectations. Our goal is to always go above and beyond for our customers and we're glad to hear that we met your housing needs. Kind regards, Lucy, Customer Feedback and Support Team

1/5

Trustpilot

My experience with Bridgfords/Countrywide

My experience with Bridgfords/Countrywide has been extremely disappointing. After relocating to London for work, I repeatedly tried to resolve my tenancy responsibly. I made multiple attempts to find a replacement tenant myself, maintained regular communication with the branch, and kept the company informed of my financial situation throughout. Despite this, I felt there was very little practical support or flexibility offered. The "change of sharer" process was frustrating and entirely dependent on the landlord's approval, while I was left to find replacements on my own. Several prospective replacements fell through for reasons outside my control, leaving me paying for accommodation in both Newcastle and London at the same time. Although the staff acknowledged my circumstances, the responses I received were largely limited to repeating company policy rather than working towards a practical solution. As a tenant who genuinely tried to communicate and cooperate throughout, I was left feeling unsupported during a period of significant financial hardship. If you are considering renting through this branch, be aware that if your circumstances change unexpectedly, you may find there is very little flexibility or practical assistance available. I hope the company reviews how it supports tenants facing genuine hardship, because my experience has been stressful and extremely disappointing.

Diptarup · 31 July 2026

5/5

Google

George was absolutely brilliant. He was helpful and informative about the property i originally enquired about. He offered a suitable alternative and listened to what I had to say. Definitely recommend working with him in future.

Tim · 9 October 2026

Agent replied · 10 October 2026

Thank you for your wonderful feedback! We're thrilled to hear that George provided you with excellent service and listened to your needs. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

1/5

Trustpilot

AVOID AVOID AVOID

Paul Local Guide·52 reviews·18 photos just now New If I could give zero stars I would one of the worst letting agents I’ve ever come across the new manager Stacey is patronising, rude and obnoxious. As an experienced landlord of multiple properties who has decided to take a backseat and enjoy retirement, she did nothing to reassure me and was trying to educate someone with 32 years experience. Went completely against all my wishes with no compromise she not only tried to reduce the rent which her area manager had recommended within a week of advertising in a completely refurbished property at my expense but also tried to force me to put any old tenant in the property just to start earning her fee. Thankfully I’ve removed the property from them and will NEVER deal with them again. I’ve dealt with other brands under the countrywide banner and had all but praise for them, but this branch and in particular this manager is not a good representation of Bridgfords. I would say to anyone AVOID AVOID AVOID at all costs !

Paul · 23 July 2026

5/5

Google

George was extremely helpful on the phone not only in booking a viewing for a property I had seen but sending over the details of other properties that were a good match for what we need

Jimmy · 3 October 2026

Agent replied · 10 October 2026

Thank you for your kind words! We’re thrilled to hear that George was able to assist you in your property search! We're committed to providing outstanding service and are here to help you find your perfect home. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I recently sold my flat with Bridgfords in Withington and would highly recommend them. All of the staff I met were so helpful and friendly. I especially want to thank Richard for his support throughout the process.

Mary-Rose · 26 September 2026

Agent replied · 10 October 2026

Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.

1/5

Trustpilot

One of the worst estate company i have…

One of the worst estate management company i have come across . The manager and one mr Mamood were disgusting and very wicked human being. The Took my £2000.00 from my account without seeing the property . They kept my money from 24 October 2024 to March 2025. My bank and my friends intervened in to the matter before my money was return to me . They manager and senior managers do not care and are not bothered.

Aiah · 29 July 2026

1/5

Trustpilot

Can't recommend Bridgefords as a future…

Can't recommend Bridgefords as a future buyer. Staff are lovely, honestly, but the whole process of buying a flat as a first time buyer has been horrendous. Party due to the in House conveyancing team they Bridgefords reccomended. I've lost my dream flat after 10 months because of Bridgefords and their inability to reccomend a competent solicitor. Hopefully you have better luck. Personally I would avoid.

Ross · 29 September 2026

5/5

Google

Ok where do I start from the valuation to the end the whole staff Richard, David James Sadaf and Millie gave 200% customer service they took so much care and attention to every detail. They made us feel relaxed throughout the whole process of selling our house. Bridgfords should be very proud of all the staff that work for the Withington branch they all deserve a night out on the company. Anyone going to sell a house this branch is the best by far i would 1000% use them again Thank you From all of us you are the best 👌 ♥️

Tracey · 1 October 2025

Agent replied · 22 October 2025

Thank you for your glowing 5* review. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

I recently purchased my first flat with Bridgfords Withington. James and Richard were super helpful and communicative right from the beginning, and were always transparent and good at getting answers to any questions I had as a first time buyer. The process was very smooth and simple right up until the last week when there was some miscommunication between the other parties involved, which James and Richard were very quick to help solve, which was very much appreciated. Honestly I can't fault them!!

William · 22 September 2025

Agent replied · 22 October 2025

Thank you so much for your kind words! We are thrilled to hear that James and Richard provided excellent service and were able to resolve any issues quickly. We are always here to help and make the buying process as smooth as possible. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

George was very friendly and helpful. He booked my viewing quickly, provided useful information about the property, and recommended other similar properties within my budget. He was knowledgeable, professional, and made the whole process easy. Thanks for all your help!

Kyle · 10 August 2026

Agent replied · 10 October 2026

We are happy to hear about your positive experience with George at our business! Our team takes pride in providing exceptional service and we will be sure to pass along your kind words to him. Kind regards, Lucy, Customer Feedback and Support Team

1/5

Google

⭐☆☆☆☆ important to my plans. I spent a long time trying to get clear answers about these issues. Unfortunately, I never felt that my concerns were properly resolved. I eventually decided not to proceed with the purchase because I was no longer happy or comfortable with the property. I asked the agency to reconsider and return my £1,000 reservation fee, but they refused, and I did not receive the outcome I was hoping for. I am extremely disappointed because, if all of these matters had been made clear to me before I paid the reservation fee, I would not have reserved the property in the first place. This was my personal experience, and I am sharing it so that other people considering buying a property through this agency know to carefully check the lease, service charges, parking arrangements and letting restrictions before paying a reservation fee.

Amnin · 19 September 2026

Agent replied · 10 October 2026

Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.

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