Trusted Agent profile · Manchester
★★★★★
787 reviews across 2 platforms
416 Wilmslow Road, Manchester, M20 3BW, M20 3BW
Bridgfords's office in Manchester, at 416 Wilmslow Road, is rated 3.2 out of 5 across 787 reviews on two platforms, including 332 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Bridgfords Withington Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
1/5
Trustpilotmade me complete 5 recaptchas to…
made me complete 5 recaptchas to unsubscribe from their spammy emails. this is a tactic to waste people's time so they give up and stay signed up to emails. why would I need to prove my identity to unsubscribe from emails? even a hacker would have better things to do
1/5
TrustpilotJust don't waste your time
If you want a company of people with minimal care for you and the process, who don't do what they tell you they are going to do, and then when you're trying to find out where things are up to, never answer the phone, Bridgfords are the one.
5/5
GoogleWe recently bought a house through Bridgfords Withingon, and particularly via Amy. I found them to be very helpful throughout the process, providing useful and accurate information, as well as chasing solicitors to move the process along. They were responsive when we needed to get in touch, and checked in with us at intervals which felt helpful but not overbearing.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleAn all round great experience finding a property to rent from Bridgfords. Isabelle has been fast, friendly and vigilant for our needs. Her communication and straight forward honesty has been a breath of fresh air!PositiveResponsiveness, Professionalism
Thank you for your 5* review and great comments! Best wishes, Scott @ Customer Relations
1/5
TrustpilotLack of communication, unethical and unprofessional Practices
I had a very disappointing experience with [Agency Name]. I initially booked a viewing for a flat that was on sale, only to find out the appointment was cancelled because the flat was sold, and they forgot to inform me.Giving them another chance, I booked a viewing for another property. However, they insisted that I use their mortgage advisor even though I already had one and an Agreement in Principle. When I refused to change my mortgage advisor, they immediately cancelled my viewing appointment. This kind of behaviour is unprofessional and unethical. I would not recommend this agency to anyone.
5/5
GoogleIsabelle Tollitt was extremely helpful and very professional when we recently rented a property from Bridgfords. We have been very impressed with her responsiveness to any requests, thank you!PositiveResponsiveness, Quality, Professionalism
Many thanks for the excellent 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotI was looking for a one bed flat and…
I was looking for a one bed flat and somehow I was transferred to Dan Mooney, He took two days to get the information about tenants and then email addresses and after he said the property has been rented out. Whenever you try to call him, he doesn’t pick up and anyone who picks up, they don’t want to transfer the call to him, I am from London and now I know why Manchester has a bad reputation, and no work ethics. Avoid this estate agent, and Dan Mooney,
5/5
GoogleTop customer service! Above and beyond! Thank you James
5/5
TrustpilotRebecca Farnell was very excellent
Rebecca Farnell was very excellent, from the day of the viewing till the day it was concluded. she was friendly, kind, and her customer services skill was fantastic as well. i reckon you give her a raise. well done.
5/5
GoogleI couldn't recommend the Withington branch of Bridgfords more! Quick, friendly and clear communication from the team. Thank you all, with particular thanks to Sian, Sadaf and David for the smooth purchase of my first home!
1/5
TrustpilotAtrocious Customer Service
Atrocious Customer Service. Have been chasing their Burnley branch for 6 weeks now and have emailed individuals there, as well as their general contact address and no one gives a damn.
5/5
TrustpilotAshley - Great Sankey
Ashley, at the Sankey Branch, was brilliant! My offer was confirmed in August 21 and after many date changes I pulled out when the vendors wanted a 'provisional' completion of April 22! Through all that time Ashley kept me up to date and went above and beyond to try and get the sale to completion. She is a credit to Bridgfords
5/5
GoogleHad excellent services every time we purchased the property through Bridgfords, staff specially Hannah Cope was easily approachable, friendly and supportive. Looking forward to engage with them in future investments.
Many thanks for taking the time to leave us your outstanding comments and 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotReliable and helpful
This is a great agency: they put us in touch with our new landlords and were very helpful every step of the way (special thanks to Ash!). They were always easy to reach, responsive and polite. When we arrived at the new place we had a lovely welcome pack waiting for us. Thanks for everything, Bridgfords!
5/5
GoogleJess has been so helpful with everything, very easy to contact and always happy and friendly. the whole process of moving in was made exponentially easier by this. I would definitely recommend bridgfords and ask for Jess.
Many thanks for the wonderful 5* review and recommendation. Best wishes, Lucy
1/5
TrustpilotAwful service and expensive fees. Landlords should use someone else.
Been with Bridgfords for a few months and cant really give positive feedback back on any part of their service. They are slow to respond, aggressive and generally useless. Their service centre is completely separate from the lettings team which results on breakdown in communication and poor service. They are great at selling their service to entice you in then run a mile once you are signed up.
5/5
GoogleIsabelle Tollitt was so helpful and lovely yesterday in helping me secure a tenancy! It makes such a difference to have good service when making decisions about moving homes.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotIllegal
They will call you in and tell you to speak to their mortgage advisor who then tells you that he can get you the property if you sign up with them for £660+ non refundable, he will use their own solicitors too. My wife and I asked what about the other bidders and he said, the vendor won’t see those bids don’t worry. This is completely illegal and we walked away, he then said you are willing to walk away from this deal and get outbid. I said yes I would rather lose out on 20k than give you one penny. It’s kickbacks galore in that place and we know full well we will now not get that property. I would love to speak to the person selling the house but they have moved abroad and left these clowns in charge.
5/5
GoogleAfter having quite a tough time finding a flat in the rental market at the moment, Grace at withington Bridgfords was so helpful once we found somewhere. She kept in good communication and was quick to respond to any queries.
Many thanks for the fantastic 5* review Fay. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotBridgfords letting Manchester…
Bridgfords letting Manchester…IF YOU ARE A LANDLORD PLEASE AVOID USING THIS COMPANY AS YOUR LETTING AGENCY.I’ve seen many landlords complain that they are not getting any viewings or any tenants. This is not due to your house trust me, It is due to the fact that you are using Bridgeford lettings.Me as a renter l personally would never make the mistake of renting another property that is managed by Bridgeford lettings. They are honestly so completely rude I could not believe it was a real company that I was dealing with. Paul Craffey from the branch in Manchester should honestly be fired. He makes a show of the company. All staff follow after him with his disgusting attitude.Not to add they also do not care about the property, the landlord, nor the tenant.they are just there to finish their shift and go you can tell by the way all of them behave. I can assure you not even one of their employees are trained in customer service it’s so sad.
5/5
GoogleVery sweet ladies dealt with my application, Georgia and Grace, very quick responses and they were happy to answer all my questions. I felt comfortable asking questions as its my first time renting, even if it seemed the answer could be obvious. Very Happy so far.
Shapna thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe best agency to choose with anything property related. Briony, Mason and Georgia are absolute superstars. The whole process is done with the utmost dedication and professionalism. Do not hesitate when choosing Bridgfords in Withington for any of your household letting or managing services, they also give expert advice with regards to all updated property requirements!
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThank you for a wonderful experience in buying properties. Adam and Sian you truly are an asset to the company and go above and beyond expectations. Not only did you help find the right property but ensured the process ran smoothly from start to finish. We will most definitely be in touch for our next property and would highly recommend you both to anyone looking to buy or sell their property.PositiveResponsiveness, Quality, Professionalism, Value
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleWe sold our apartment through Richard Taylor at the Bridgfords Withington branch, and he was incredibly helpful every step of the way; from start to finish. He’s highly experienced, works efficiently, and always focuses on getting results. Huge thanks to him and the Withington office for all their support!
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Tell us what you need and we'll put you in touch. Bridgfords Withington Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
