Every review we hold for the Manchester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHi all,I meet a lady called Amber at two of the house viewings .she was very nice and willing to help us .good at her job. Because of her good service to us I will rate Bridgeford higherest .nice meeting ,talking and all your professional help.
Martha · 19 October 2024
Agent replied · 23 October 2024
Hello Martha,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Amber provided you with excellent service during your house viewings. Your kind words and high rating mean a lot to us.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
TrustpilotHighly recommend
Beverly/Nicola and team at the Burnley Branch have been utterly amazing dealing with my property purchase. Super quick responses to emails, calls. Friendly service. I couldn't of asked for a better service. Highly recommended.They are a credit to this company.
Jan · 26 April 2024
★★★★★ 5/5
TrustpilotBridgfords Denton
Cant recommend Bridgfords Denton enough. Bought through them recently. The team were so helpful throughout. Great communication, nothing was too much trouble. Aldo used their mortgage advisor, Gemma. She was fantastic. Never dealt with a broker like her! She went through the whole process in detail and always on hand to answer any questions I had! Many thanks to Ryan, Stacey, Adam and Gemma. You guys made what could have been a stressful so smooth!
Gone · 24 January 2020
★★★★★ 5/5
GoogleBridgfords at Withington are one of the friendliest agents that we have dealt with. Georgia was so personable when showing us around the apartment. Would highly recommend and would be our first choice for future renting.
Deborah · 25 June 2024
★★★★★ 5/5
GoogleThis firm is very professional and extremely responsive in sorting out our student house. Our agent Isabelle Tollitt was very understanding and was very informative about the House and gave us key information about itPositiveProfessionalism
Caelan · 24 October 2021
Agent replied · 23 October 2024
Thank you for taking the time to leave us this fabulous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotRip off Britain would have a field day…
Rip off Britain would have a field day with this lot I turned down my perfect property once I found out it was it was this terrible company ! How they still in business I have no idea
Tony · 6 January 2026
★★★★★ 1/5
TrustpilotApalling handling of my mother-in-laws…
Apalling handling of my mother-in-laws property. Took a massive %age of the rent, did nothing for the money, never communicated, never responded to messages or calls, left us with a squatting tennant for over a year after being serviced notice, never checked the property properly, never followed up on the deposit so we lost that as well. One star is far too much to give them. I suggest you never consider using this company.
Andrew · 25 November 2024
★★★★★ 1/5
TrustpilotThey are shocking
They are shocking.I emailed & spoke to them at the middlesbrough branch about a property near 2 weeks ago. on the phone i was told the potential move in date was 8/9/24 They told me they would do a video tour heard nothing so chased them to which they came back with a rubbish excuse the tenant hadnt been in touch so they couldnt get into the propertyI withdrew interestThey are shocking at communication & couldn't run a bath
Finn · 2 September 2024
★★★★★ 5/5
GoogleRight from the first phone call, Angela and Jessica have provide an excellent service. They found tenants very quickly and did all the paperwork in just 10 days. They kept me informed of the progress almost daily. Thank you Angela and Jessica.
Farooq · 25 October 2019
Agent replied · 23 October 2024
Thank you for your 5* review! I will make sure your kind words are forwarded onward to the local team. Best wishes, Scott
★★★★★ 1/5
Trustpilotthey say they are going to call you…
they say they are going to call you back but they dont too many sales reps only interested in their commission very poor service, avoid this company
Michael · 1 April 2026
★★★★★ 1/5
Trustpilot4th tennant same issues- damp, mould, negligence
I am the forth tennant leaving my current rental property with the same letting agency and landlord due to the same issues. Mold, damp, negligence and conditions quite frankly not fit for living. I'm breaking my tenancy agreement with permission of the landlord, however never expected to be hit with Bridgfords re-housing fee because quite frankly didn't expect bridgfords to take on this property with a now fifth tennant following years of the same issues not fixed. The 95 year old landlord lord is maybe not able to care for this property but I'm not reviewing him right now. There's something really sinister about a company needing capital gain to the degree that they are willing to miss sell and mislead another tennant into this property a fifth time. Please please stay away.Edit- just noticed that they have a new tennant already from a video viewing alone. Pictures posted of the property are from years ago. Next tennant likely spun the same lines as me, "we are so busy with viewings on this property it's so desirable we can't possibly fit you in, take the video viewing and we advise you to go for it within the next 24 hours before it gets snapped up" there have been no physical viewings of this property whilst I have been here. This is miss selling and pressure sell tactics. The next person will likely have had to pay the same heavy holding fee as me, there rent has gone up by £50 and their deposit by £200 from the 7 month's when I came in with minimal work done on the neglected property. This company is predatory.
Robin · 7 August 2024
★★★★★ 5/5
GoogleOverall had a great experience. Friendly and knowledgeable team, the level of communication throughout the process was excellent. Thank you to the team, with particular shout outs for Richard and Georgia - thank you for your support!!
Kane · 16 January 2025
Agent replied · 23 January 2025
Thank you for leaving us your superb 5* review Kane. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIsabelle was fantastic in helping us secure a house. She explained everything clearly, such as telling us what details to provide. Also, she answered emails very promptly which inspired assurance for me
Jay · 13 January 2022
Agent replied · 12 January 2025
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad a great experience dealing with Hannah Cope at the Withington Branch from start to finish. Hannah was very professional and helpful throughout the process. Would highly recommend this agency.PositiveResponsiveness, Quality, Professionalism, Value
Adam · 24 October 2021
Agent replied · 23 October 2024
Thank you for your excellent 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotChris Parkin was my mortgage broker
Chris Parkin was my mortgage broker, really helpful I had been told from another company that I would not be able to get a mortgage, Chris went above and beyond to make it happen. We had issues with the lender taking unnecessary time on some issues Chris chased them everyday and I am now in my lovely new home. I will definitely recommend Chris in the future.
Amanda · 10 June 2021
★★★★★ 1/5
TrustpilotAwful customer service
Awful customer service, do not respond to emails, make you feel like an idiot on the phone for asking questions after not getting responses. absolutely gutted that I have to deal with this company.
Sarah · 20 January 2026
★★★★★ 5/5
GoogleHammad and Ziggi provided exceptional assistance to my wife and me during the purchase of our first house. Their professionalism, efficiency, and attention to detail were outstanding. Thanks to their excellent service, everything was handled seamlessly. We are now happily settled in our new home with our children and extremely grateful for their assistance! :)
Mithal · 26 February 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave us your glowing 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIsabelle was really helpful, she helped me a lot finding a suitable home and guided me through the process, the process was really quick and easy.
I definitely recommend this agency!PositiveResponsiveness, Professionalism
Raquel · 24 October 2021
Agent replied · 23 October 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations
★★★★★ 1/5
GoogleI rented from Bridgfords during the COVID pandemic, the landlord of the property was illegally gaining entry to the property, letting himself into the house and harassing us often. We reported this to Bridgfords who advised us to end the tenancy, promising they would support our deposit dispute and provide a letter as evidence that the landlord was harassing us and claimed they wouldn't continue to work with the landlord. When we followed their advice they suddenly refused to provide the letter - they told us that the member of staff we had been in contact was on leave, which was then revealed to be a lie so that we would stop asking. They re-let the property and are continuing to work with the landlord whilst also emailing us often asking us to give up our deposit to the landlord. Wouldn't even advise my worst enemies to rent from this awful company.NegativeResponsiveness, Quality, Professionalism, Value
Lucy · 24 October 2021
Agent replied · 23 October 2024
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIsabelle was fantastic in helping us secure a house. She explained everything clearly, such as telling us what details to provide. Also, she answered emails very promptly which inspired assurance for me
Jin · 24 October 2021
Agent replied · 23 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI’ve had a variety of experiences with renting, but this had to have been one of the most straightforward interactions I’ve ever had. Izzy’s enthusiasm matched my own and within one morning I had secured my interest on the property even with a few queries and hiccups along the way.
One of the most personable and friendly agents I have ever come across. I honestly couldn’t recommend them enough! Just shows how easy and stress free these things should be!PositiveResponsiveness
Lydia · 24 October 2021
Agent replied · 23 October 2024
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAfter looking for somewhere for to rent for so long me and my flatmate were becoming restless with properties flying off the market and no help and advice from estate agents. However after a trip to bridgfords we met Isabelle and Jessica who did everything they could to find us a beautiful place to live. They were kind, helpful and obviously skilled at their jobs! Would recommend to anyone struggling to find somewhere at this time! Thanks so much ladies!PositiveProfessionalism
Olivia · 24 October 2021
Agent replied · 23 October 2024
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI am a long standing landlord with Bridgfords and I have been well supported over this difficult year as have my current tenants . The lettings team have been responsive and respectful and enabled the current tenants to feel supported. I have now completed a successful change over of tenancy. I have found Jessica Nunn excellent and her team really valuable, and in recent weeks Isobel has provided professional services in securing new tenants in good time as well as keeping me informed. the team managing repairs and maintenance have also been excellent in communication and response . Thank youPositiveResponsiveness, Quality, Professionalism
Fiona · 24 October 2021
Agent replied · 23 October 2024
Thank you for your brilliant 5* review and thank you for your kind comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe property i have recently signed to rent seems like amazing value for money, with large spaces, pretty aesthetic and in a great area.
I had a good time securing a house for next year, the woman who I dealt with, Isabelle Tollitt, was extremely professional and made everything very clear. With other agencies we found it difficult to sort things out properly, whereas she was very accommodating, and also a delight to talk to. I would say that the customer service definitely really helped with making this a quick and easy transaction. Everything they did for us was above and beyond and cannot recommend enoughPositiveResponsiveness, Quality, Professionalism, Value
Keanan · 24 October 2021
Agent replied · 23 October 2024
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
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