Trusted Agent profile · Manchester
★★★★★
788 reviews across 2 platforms
416 Wilmslow Road, Manchester, M20 3BW, M20 3BW
Bridgfords's office in Manchester, at 416 Wilmslow Road, is rated 3.2 out of 5 across 788 reviews on two platforms, including 332 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Bridgfords Withington Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
GoogleI've had a really good experience buying through Bridgfords Withington - they have been friendly, helpful and quick to respond throughout the whole process
Thank you for your terrific 5* review and for your complimentary comments Ben. Best wishes, Lucy, Customer Relations.
1/5
GoogleAwful customer service from the point of signing a rental agreement. Try hard to get you into a property and then when you are, take no issues seriously and never contact you when they say they will
Hi Ben, we're sorry to hear about your experience. We take your feedback seriously and would like to address your concerns. Please contact us at review@countrywide.co.uk so we can investigate this matter further. Thank you. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotThank you Bridgfords didsbury for all…
Thank you Bridgfords didsbury for all your help. I am very exited to move into my new home :)
1/5
TrustpilotConfusing marketing
There's a For Sale sign been up on a house we've passed a few times over the past 2 weeks but can't find it on their website or Rightmove. I rang one of the branches to be told, indignantly, I'd rang the wrong office. I pointed out that there is no local office and as this one is relatively close by, I thought I'd try them. He said he had 'no idea' but he'd look. Terrible telephone manner, told him I'd look myself. Tried another office and was told it's not being marketed yet as the owner has been choosing the photos. Fair enough but I asked why the sign was up and was told because it's for sale. Very confusing. Sort yourselves out Bridgfords. Glad you aren't selling our house!
5/5
TrustpilotAneeka in Sale, Manchester.
Aneeka in Sale was very helpful, welcoming, and knowledgable during our appointment yesterday. She arrived promptly, and was passionate in ensuring great customer service was provided, including assisting us with measurements.
1/5
TrustpilotBridgford's Halifax
We used Bridgford's in Halifax to sell our property. My main concern with them was that they hardly ever answered the telephone and relied upon an answer machine. Add onto this the fact that on numerous occasions they didn't return our calls. They didn't manage to sell our property and we do wonder if prospective buyers calls weren't returned either.Secondly feedback from them on enquiries, market data and ongoing support and advice was non existent. Overall customer service was poor to say the least.
1/5
TrustpilotWell... AVOID LIKE A PLAGUE
Well, where do I start? I don't recommend this agency at all. All the agents are useless. Customer service, professionalism is lacking at Bridgfords. We rented a property back in 2022, that we had to leave because mould and MICE both h&s hazards weren't solved and reported to the council (with someone vulnerable in the property). The flat was very dirty when we move in and now they are trying to charge us for the cleaning. They painted the flat and now they are trying to get this from our deposit. ABSOLUTELY DISGUSTING. we have tried our best to solve these issues, but they have no decency. They always try to blame the landlord but I don't even think the landlord is aware at this point. please look for another agency and make yourself a favour.
5/5
GoogleWe are landlords of a large portfolio of properties and only use bridgfords as our preferred letting agent. I can only say great things about Jess and Isabelle in the Withington office they are professional, efficient and work tirelessly to get our properties let with great customer service. I highly recommend them to all landlords. Claire - Grant Property
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
5/5
Google5 stars due to Dave at the Withington Branch. His experience , calm manner and understand was key in my decision to proceed with Bridgfords. I hope his tireless work is recognised by his bosses as it was not uncommon to receive emails from Dave at 9pm! Property was let with only a 3 day break in between tenants. Thanks Dave!
5/5
GoogleReally glad to have choosen bridgfords withington for its services for landlords . Isabelle and Jessica have been very helpful and showed great passion from initial viewing to finding tenants . They are very assertive and responsive to each step and any updates . Timeline of the whole process a lot sooner then I planned thanks to these two . Highly recommend! !PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUnanswered calls and emails
Unanswered calls and emails. Misleading and wrong information in terms of when a tenant was moving then constant attempts to ignore my instructions in order to extract more money. Terrible service avoid if you can.
4/5
GoogleOnly have positive things to say about Bridgfords, they helped with the sale of our property, David and Richard couldn't have been more professional. Have used them in the past but at a different branch and would use again, great company to do business with. Thanks guys.
1/5
TrustpilotUnpleasant experience in First Call
Looking at the other reviews seems to be a consistent theme with Manchester branch.I spoke with your staff member (Mrs Flynn) from the Manchester City Centre branch about Flat 11, 53 Whitworth Street, M1 3WS property (link below) and found them quite aggressive to the point where I had to disconnect the call.I viewed the property on Friday, 25th August and had the follow-up call with another team member (Mr Stanton) from a different office who was exceptionally helpful and advised me to email/speak with the concerned member about the offer. Following an email, I spoke with Lydia on Tuesday, 29th August. I pointed out that properties with an EPC rating of D or above would need reviewing post-2024 as per government guidelines for listed buildings. I own another property nearby in a Grade 2 building. The staff member disagreed which is not a problem but their tone of voice was aggressive. Following this, I pointed out that the water heater in the flat was broken for a long time and we couldn't see an electrical certificate - she didn't want to pursue the conversation as apparently the 'tenant did not report it'.I was planning to put in a counteroffer but will now be backing out as do not want to deal with the person and consequentially Bridgefords.Hope this can help improve their future processes.
1/5
TrustpilotAppalling service and very…
Appalling service and very unprofessional letting services ,My wife and I signed up with Bridgeford (Withington office) to find a tenant for our BTL property and things went from bad to worst as we were constantly chasing them for update with progress with no response to our email and their phone was always diverted to an answering machine ,Eventually they found us a tenant and the tenant was moved in on 3rd of Aug but we had to wait until 13th of Aug to receive our rent after chasing them repeatedly plus we are still awaiting payment of DPS monies which we have signed up to our own DPS scheme to secure the holding deposit .After talking to tenants I also found out they had paid the deposit and first month rent at the end of July hoping to move in on 1st of Aug and they were very dissatisfied with Bridgfords handling their process of moving in on 1st of Aug as promised .We used their let -only service and Bridgeford should have released the rent and deposit monies upon letting the property promptly .In hindsight I should have checked their trust pilot review before employing their services .As a landlord I will not be recommending them to any of our friends and fellow landlords.
1/5
TrustpilotTotal lack of communication
Total lack of communication. Not responding to emails or phone calls.
5/5
GoogleFrom the start to the very end they were just great to work with. I couldn't recommend them enough. Thank you very much for the whole team that helped us on the sale of our house... David, Georgia, Richard and James... Thank you very much
4/5
TrustpilotI would like to express my heartfelt…
I would like to express my heartfelt gratitude for the exceptional service and efficiency in handling the rental procedures for my new accommodation. I truly appreciate the efforts made by you and your team to ensure a smooth process, despite the complexities involved in my case. As a non-British citizen transitioning from being a student, I was very concerned that the rental process might be challenging and time-consuming. However, you went above and beyond to guide me through the necessary steps and paperwork, making the entire process seamless and stress-free. Once again, thank you for making this crucial transition in my life so smooth and hassle-free.
5/5
GoogleThe experience so far has been smooth and simple. Amber from Withington branch is an absolute asset to the business. She is very quick in responding to the queries we have raised. I would definitely recommend her to family/friends who are looking for aproperty in this area.
1/5
TrustpilotSadly I won’t go into details but had a…
Sadly I won’t go into details but had a truly awful 1 star experience with Louise sawyers,
1/5
TrustpilotHappy to waste your time
Awful experience. It started with receiving numerous phone calls despite being informed that I was unavailable that day. My original viewing had been rearranged without my consent or informing me, to a day that I had stated I was unavailable. Resulting in no estate agent showing up to my originally scheduled viewing. When phoned to find out what was happening the estate agent rearranged to later that day, to which they didn't show up again because they had miss placed the keys to the property, resulting in wasting 3 hours of my day off, and untold worry to the sellers. Absolutely disgraceful service, with no respect for their clients time or property.
5/5
TrustpilotGreat experience with Luke Squirrel
I had a really smooth experience with Bridgfords and this is all thanks to Luke Squirrel, the lettings negotiator who helped me through the process. He was e totally helpful with accurate information and timely response. Thank you Luke !
5/5
GoogleAbsolute perfect experience , finally found what we was looking for with a lot of help from grace the estate agent
Thank you for taking the time to share your experience and for your wonderful 5* review Kailo! Kind regards, Lucy, Customer Relations.
5/5
GoogleGrace did a fantastic job of finding out our requirements, lining up and viewing properties for rent and through the rest of the process. Well deserved 5 stars. Thank you !!
Thank you for your thoughtful 5* review Mark! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleHannah helped us complete on our first property recently and was excellent from start to finish. Hannah always found time to take our calls and kept us updated on the progress at each step along the way. When there were any issues Hannah worked hard to find solutions and did so quickly to make sure there were no delays.PositiveResponsiveness, Quality, Professionalism, Value
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Bridgfords Withington Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
