Trusted Agent profile · Manchester
★★★★★
788 reviews across 2 platforms
416 Wilmslow Road, Manchester, M20 3BW, M20 3BW
Bridgfords's office in Manchester, at 416 Wilmslow Road, is rated 3.2 out of 5 across 788 reviews on two platforms, including 332 Google reviews rated 4.8.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
GoogleMason, Briony and Georgia have been the biggest help! Such a great experience with this letting agent and these three especially. Honestly the best and easiest experience I’ve had with a letting agent. Super kind, responsive and listened to my every request.
Many thanks for your wonderful 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleReally good service at Bridgfords - gave them a weeks notice to move out and they managed to expedite multiple issues with the new property that needed doing before we could move in, all within a week. Also provided an updated online service for submitting problems with the house which is really effective. All staff super friendly too:)PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
1/5
TrustpilotAvoid this company at all costs
This estate agents are the worst I have ever dealt with. I have had a deposit issue with them since 2022 and this has remained unresolved because the branch manager is very unhelpful, obnoxious and rude. She doesn’t have the word assist or help in her vocabulary. I have had several conversations with her via email but somehow on my recent contact she has sent a reply citing confidentiality. Yet she has sent emails with personal information and details previously. After that she commands you to call the office phone which is never answered.
1/5
TrustpilotThe worst experience I have ever had…
The worst experience I have ever had with an agency.They are rude and not professional. They pretended to have the money via call before I even received a proper contract for the flat.Then, they told me to get the keys and find the flat by myself. They did not even show me where the flat is. I will avoid to have deals with them in the future.
1/5
TrustpilotAvoid this agency by all means
Avoid this agency by all means. They attract landlords who will lie to you about the history of the property and it’s current state (mine was infested with massive rats which the landlord claim to know nothing about until I called exterminators who found evidence from a different extermination team)The staff will make promises to you and not fulfil them ( I agreed to take a contract pending they would clean the property, however it was inhabitable for 3 days before the landlord arrived to clean. Agency promised to refund those three days but choose to ignore this state 6 months down the line and this cost me money as the tenant.I have never written a review in my life and I’ve rented for 10+ now and I have experience a lot. I would never recommend this agency even to my worse enemy.
5/5
GoogleWe are using Bridgfords for the third year now to let our properties and they delivered every time without fail. The “Dream Team”, Isabelle and Jessica, have found tenants at the highest market rates every year and dealt with them in a professional manner. If you want a professional and friendly service I can’t recommend them enough!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleFor reasons beyond Bridgefords control the purchase of my flat took a while. Nothing was too much trouble for them. They were great
Thank you for your thoughtful 5* review Andrea! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotExcellent service throughout the whole…
Excellent service throughout the whole move process. Can’t thank Ben enough as he ensured everything went as smoothly and quickly as possible! Thank you so much again. Highly recommend
5/5
GoogleVery impressed with the lettings team. Isabelle and Jess especially. They where able to get my property let within 2 days of being on the market. Without much of a gap between tenants. Once agreed I was kept informed every step of the way. They deserve the 5 star rating.PositiveResponsiveness, Professionalism
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
5/5
GoogleExcellent letting agents, Grace in particular has been lovely, professional, and helped us find and negotiate the perfect house for my friends and I. She’s been amazing, thank you.
Fran Carrino thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleMy wife and I were assisted by Georgia on finding a new house. She was brilliant, efficient, professional, and everything was done perfectly. We are now enjoying our home with our babies and very happy with her help! :)
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotFirst home - couldn't have done it without them!
I recently bought my first home and couldn't have done it without the help of Chloe, Ryan and Gemma. They offered their support from start to finish and always explained what was happening. They were always there to talk and would reply to emails quickly. They really eased the stress of moving into a new home. I will definitely be using them again in the future and will be recommending them to family and friends who move within the area. Thanks so much to the whole team at Bridgfords x
1/5
GoogleAt first i thought they are helpful. They asked for a guarantor and we looked everywhere i went all the way to london to get a guarantor and when we got one they said the property has gone we were so pissed off we didnt sleep for nearly 2 days because we liked the property. At the end they said the property has gone fml 😈😈😠😠😠😠😠😠😠 really pisssssssed offfffffffoffffdfff
I am very sorry to hear that your experience of Bridgfords has not been positive and I would like to thank you for drawing this to our attention. It is disappointing to hear that we fell below the high standards of customer service that we pride ourselves on. The case will be investigated internally and processes will be amended to ensure the same issues do not arise again. I would like to take this opportunity to invite you to contact me on 0161 956 2212 so we can further improve our customer experience. Many thanks, Branch Manager
5/5
GoogleBridgfords helped me and my house mates secure our house for our second university year. Being a larger group there was a lot of paper work to fill out. Isabelle Tollitt always kept us in the loop and up to date with any information and additional forms we had to complete. Overall a good professional service.PositiveResponsiveness, Professionalism
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDO NOT USE THESE!!!!
DO NOT USE THESE!!!!The worst estate agents ever. If you’re considering them, do not do it. So at the end of October i needed to move out. So i found a flat, viewed it, applied, got accepted. So obviously i handed in my notice at my current housing. I requested to send my boyfriend to pick the keys up as i was in work until 6pm. Double, tripple checked if they needed any confirmation for him to collect them. Was advised they needed nothing as they would recognise him from the viewing. At the point of the keys being handed over they told my boyfriend he had to sign on my behalf… As the estate agent walked my boyfriend up the stairs of the flat she advised him that some pidgeons had broken in and pood all over the floor. Baring in mind at this point, i’d spoken to her on that day and paid over £1000 to their company. It is just me on the agreement so it’s a breach of DPA that they advised my partner that and not me on the call where i paid them money. I asked to get keys early so i could move in my stuff. So with the bird poo all over the floor i did ask how they expected me to move my furniture over that. After confronting the company about advising my partner to sign my name i was advised WE should have known that was wrong. It took a week to sort this out, i have now had to find other housing as i had about 2.5/3 weeks until im a 19 year old homeless person… After displaying my annoyance to the company the rudely asked if i could live at my parents or my boyfriends… I have finally managed to get keys for a new flat however now i only have 4 days until my tenancy runs out. Baring in mind i work 7:30am-6pm so now i’m having to rush everything in 4 days. Also, the day i picked up the keys i was told they didn’t have the key for the front door of the flat building which is by the car park. So now i’m left with 4 days to move my stuff in & no access to the building. I must admit, i do have a key to the other door on the building. however to get to that door you have to cross a bridge, go up and down some stairs therefore is the complete opposite of convenient. This estate agents is a joke and has only caused me stress. If i didn’t have limited time to leave my current property i would not be staying with them.
1/5
TrustpilotAbsolutely disgusted with this place
Absolutely disgusted with this place. Went to rent a house. Discussed my situation my income everything I could I was upfront about. Was told I had the house and asked to pay a holding deposit and hand my notice in to my current landlord. House definitely ours. Had 2 guarantors which was all accepted by the landlord. Start packing my house have my current landlord accept my notice and put my house back on the market. 2 weeks later get told I can no longer have the house I failed credit check. They were told from day 1 I would fail hence the guarantors. Was told I came back bankrupt which is not true. Asked if I could do anything to prove this wasn't true. Was told doesnt matter you can't have the house. So no home to move into and a home I have to leave with 5 kids in tow. Disgusted with them. Oh and lose the holding deposit they said I needed to place after being told I was accepted. Literally left us with no home!!!!
1/5
TrustpilotI would not recommend using Bridgfords…
I would not recommend using Bridgfords based on my recent experience.
5/5
GoogleI have found both Emma and Briony in lettings to be well informed, friendly, take ownership of solving problems and good at maintaining relationships with tenants. Very happy with the service I've received from them both.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleOver the past 6-7 weeks I had to deal with Amber at Bridgfords. Although they were details regarding a property not under her charge, she was excellent. A helpful/efficient/polite member of staff.
5/5
GoogleI experienced excellent professional services from the estate agent working in Bridgeford Withington,named Isabelle .I really appreciate the way she deals the customers to find the homes.Thank you the entire team of brigford sales and lettings withington to help me to find a wonderful house.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotThank you to Danielle and the team for…
Thank you to Danielle and the team for never giving up with the sale of our recent property. Even through two major shifts in the economic climate they still managed to arrange viewings and provide regular updates. Thank you and all the best
5/5
GoogleBought my house through Bridgfords Withington. Smooth process and very friendly team. I would recommend them to friends and family
Thank you for your 5* review and recommendation Ozzie. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleAbsolutely superb service from the team - in particular - Georgia, who dealt with everything efficiently, professionally and effectively. The whole process was quick and easy and nothing was too much trouble. Highly recommend. Thanks
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotThese agents act like robots
These agents act like robots with no human face. Wanted to move in with a property they are managing. Unfortunately for us, we went ahead and paid for the house.(rent) On the day of collecting keys, I could not make it. I called to beg if they can give keys to the lead tenant who has already moved to the property with her stuff wanting to pick up keys. They refused because I was not there. They left her stranded. I promised to take any responsibility that comes with collecting keys. No buldging.Moreover communicating with them is unusually difficult, hard to pick calls. I wont recommend these kind of insensitive agents
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