1/5
Never contact me after numerous call…
Never contact me after numerous call and direct messages.
Trusted Agent profile · Manchester
★★★★★
670 reviews across 2 platforms
561 Barlow Moor Road, Chorlton, M21 8AN, Manchester, M21 8AN
Bridgfords's office in Manchester, at 561 Barlow Moor Road, is rated 2.9 out of 5 across 670 reviews on two platforms, including 218 Google reviews rated 4.6.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
1/5
Never contact me after numerous call…
Never contact me after numerous call and direct messages.
1/5
Landlords (and tenants!) - avoid this agent
To use a phrase, Bridgfords / Countrywide are an omnishambles, when it comes to being a landlord's agent.
1/5
Terrible communication, valuations and organisation.
We sold our flat with Bridgfords Swinton and the experience with them was terrible from start to finish. They over-valued our property by £15,000, meaning that when our buyers applied for their mortgage they refused to give them their full amount, causing us to have to sell the property for £15,000 less as we didn’t have the time to put the property back in the market due to our chain. We had further issues with our buyers’ mortgage application causing a huge delay in the sale, and we actually ending up initially losing our forward purchase due to this. Throughout this whole nightmare Bridgfords were absolutely useless. We told them time and time again to call my partner instead of me, due to our professions, and they constantly ignored this and rang me. We had to deal with our buyers directly as Bridgfords had very little communication with either of us, and would actually ring us to ask for an update on our buyers situation! Causing us more stress and an extra party to deal with and update. Whenever we spoke with Bridgfords they had absolutely no idea what was going on and couldn’t keep track of any part of the sale. They were by far more of a hinderance than a help. They also didn’t conduct any showings of our flat themselves (as they had initially sold to us) and we had to do every showing as whenever we asked them they said they were busy. They charged us £2,200 for the pleasure of all of this.Overall, if we ever come to sell again we will be sure to steer clear of Bridgfords and would highly advise others do the same.
1/5
I booked a appointment me and my son wait for 25 minutes in windy weather no one was there no phone call and no one was attending phone call very unprofessional
Hello Mustfeed, I apologise for the inconvenience you experienced during your appointment. This is not the level of service we strive to provide. Please contact us at review@countrywide.co.uk so we can address this matter further. Best regards, Lucy, Customer Relations Team
5/5
We bought our first property through Bridgefords in Chorlton and our experience of their service was smooth, professional and transparent throughout. Our agent, Muneer, was helpful, courteous and responsive and made the process easy and swift despite a lengthy chain and it was reassuring to also have contact with the Branch manager, John, who was always warm and supportive. A very positive experience of a somewhat stressful time.. cannot recommend enough.PositiveResponsiveness, Quality, Professionalism
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
Dont Waste Your Time
I had a very bad experience with one of their estate agent in cheadle hulme. Be aware of Omara, she views you the property and stands still and doesn't even puts up an effort to speak or show the property. A pure lack of training and wonder how bridgfords keep a check? On top, if there's other properties to see, they'd give you excuses and never deliver what they promise, delays on delays. I guess barely they have good agents and mostly its all bad. Its pitty to know what such companies has such employee who works as if they are forced to do so.
1/5
Not a great experience
We went to Bridgfords because they got the best reviews on Google. OMG if they are the best, just imagine what the worst would be like. Gave us a very dodgy valuation 30% above what we eventually sold it for.
5/5
From start to finish Trudie was excellent she made my apartment hunt process easy in a stressful time for myself. Would recommend highly!PositiveResponsiveness, Professionalism
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
Do not trust them, they will rob you blind
Do not under any circumstances go with these! They will steal from you. They never asked prior to us applying whether we would need a guarantor and because it became obvious we did after application they decided not to go with us and stole our holding deposit from us. We a family with a small child and a baby on its way and they refused to give us our money back. They wouldn't budge a little bit. Not even offer a little bit back. Horrible estate agent that will rob you blind. Do not trust them!!!!
5/5
Amber was amazing with helping us through every stage of our move. She was honest, friendly and really helpful from the viewing through to our moving day. We would highly recommend!
Thank you so much Millie for the amazing 5* review and recommendation. I will of course make sure your kind words are passed on to the Bridgfords Team. Kind regards, Lucy.
1/5
Zero engagement for deposit return
My tenancy ended on 9th Jan and I emailed Bridgfords to ask how I go about getting my deposit back.Emailed again on 15th Jan saying there had been no reply received to my request.An agent did respond so say someone from the deposit team would be in touch.Chased again on 22nd Jan advising that nothing had been heard - to date zero response.They were very good when it came to take my money. There can be no excuse for the lack of engagement. A dispute has been raised with MyDeposit.
5/5
We highly recommend Bridgfords
We highly recommend Bridgfords - Whitby. Maddie, Victoria and the team are amazing. They are very approachable, friendly, have excellent communication and also very knowledgeable on the area and of the market.
5/5
Trudie and Ellie are such an amazing pair honestly the amount of stress I’ve had trying to find the perfect affordable home& these two went and done it, helped me, these girls both deserve a pay rise! You should be very privileged to have them both on your team! Thanks again girls!
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
Great company to deal with very…
Great company to deal with very professional couldn't help me enough would definitely recommend.
5/5
Trudie at the Chorlton branch was excellent. She took a very professional approach to securing our deposit back despite the deposit specialist telling us that we would have to go to the small claims court. She was excellent
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
1/5
This letting agency is so unprofessional and harmful to tenants safety! It is not ok for tenants to move into a flat with mould, no extractor fan in the bathroom, an exploding fuse box and two months without hot water - during a pandemic! This is disgustingly bad practice, the property managers job is to look after the tenants as well as the greedy landlords. Do not rent with them!!!! Beware.
We notice that you have already posted a similar review for one of our local offices regarding the experience of your friend and would ask you to advise your friend to contact us directly via review@countrywide.co.uk so that we can look into any concerns with them directly. We appreciate your frustration, however, we would ask you kindly to refrain from repeating your review as this office has not been involved directly with you as a customer.
1/5
Customer service is non-existent and only communicate when it is in their interests. In the space of a year, they haven’t answered a single phone call. Stay away.
Hello Luke, Thank you for sharing your feedback with us. I'm sorry to hear about your experience with our customer service. Please reach out to us at review@countrywide.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
5/5
We were looking for a flat , Ellie help us a lot to find a good one in a very short period . She is so friendly and helpful. I highly recommend her for everyone who really needs to find a house. Thank you so much for your support Ellie Walsh.
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
I've just moved in to my new flat because of Meeah and Victoria and I love it. Thank you Bridgfords, would highly recommend their helpful, friendly and personal service.
Thank you Thomas for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
Bridgford Chorlton office has been in charge of selling my property in Whalley Range. I found the office staff (Muneer, Jonathan, and Olivia) of the highest professional skill and courtesy. They helped me selling my property in difficult circumstances, in dealing with a difficult buyer's solicitor and my frustration where the deal reached a breaking point many times but they managed to salvage the sale through their patience and professional performance. I would be using them again, and strongly recommend them to others.
Thank you for your kind review of the whole team at Bridgfords, Chorlton. It is wonderful to read that you felt supported during a difficult sale and that they were patient and professional at all times. Thank you for your recommendation and 5* review. Kind regards, Scott.
5/5
Bridgfords Denton team was extremely…
Bridgfords Denton team! 5*Denton branch team was extremely helpful, professional and pleasure to dealing with. They helped me to make my move to a new property within a couple of weeks and supported me throughout, including communication with all the suppliers. Megan was absolutely brilliant, she showed great support and care, professional approach in a timely manner. I would highly recommend.
1/5
Rude staff
Staff from their Manchester office made an unsolicited call to me asking if I would move my property to their estate agent so they could market it for me. When I declined. He preceded to pressure me. When he wasn’t going to get what he wanted, he decided to insult me and drop the phone on me. I called back requesting for an apology, but the lady I spoke to tried to cover for the rude guy. Avoid this company, they are no good.
5/5
I have just finalised my offer to rent…
I have just finalised my offer to rent a flat in Manchester. The team at bridgfords have been helpful the entire journey. Peter, the lettings rep, stayed in constant communication with me during the whole process and made it very easy. I completed this offer whilst out of the country and needed it to go smoothly. Peter ensured this happened. Great service
1/5
Tried offering on a property but sales person wouldn't submit our offer to the vendor until we'd sat down with their mortgage advisor in a week's time (by which time, the property would probably have sold). I'm not comfortable with an estate agent that insists on seeing all your financials (and therefore, whether you could afford to offer a bit higher) prior to submitting our offer. Vendor's beware, rather than pass offers directly on to you they'll try and wrangle extra commission by selling mortgages instead.
Thank you James for taking the time to leave us your feedback. We do use feedback like yours to help improve the service we offer throughout our branches. It is common practice for a seller of a property to request that an estate agents checks the financial status of a potential buyer/viewer before a viewing can be conducted. As I am sure you can appreciate, an estate agent must follow the instruction of the seller as this person is our client. I was sorry to read that their was a delay in being able to see one of our own financial advisor. If you would like to discuss this further please feel free to contact us via review@countrywide.co.uk. Kind Regards, Scott.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bridgfords's Manchester office has 670 reviews across two platforms: 218 on Google, 452 on Trustpilot (across the whole business).
Bridgfords Chorlton Sales is rated 2.9 out of 5 across all 670 reviews, and 4.6 out of 5 on Google from 218 reviews.
Bridgfords Chorlton Sales, 561 Barlow Moor Road, Chorlton, M21 8AN, Manchester, M21 8AN.