Trusted Agent profile · Manchester
★★★★★
670 reviews across 2 platforms
561 Barlow Moor Road, Chorlton, M21 8AN, Manchester, M21 8AN
Bridgfords's office in Manchester, at 561 Barlow Moor Road, is rated 2.9 out of 5 across 670 reviews on two platforms, including 218 Google reviews rated 4.6.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
TrustpilotChris Parkin was my mortgage broker
Chris Parkin was my mortgage broker, really helpful I had been told from another company that I would not be able to get a mortgage, Chris went above and beyond to make it happen. We had issues with the lender taking unnecessary time on some issues Chris chased them everyday and I am now in my lovely new home. I will definitely recommend Chris in the future.
1/5
TrustpilotAwful customer service
Awful customer service, do not respond to emails, make you feel like an idiot on the phone for asking questions after not getting responses. absolutely gutted that I have to deal with this company.
1/5
GoogleWorst experience of my life from start to finish, would never ever use this company again. They use old photographs to hook tenants then have them pay for previous tenants damage and will not release you deposit. We had to live with pests and vermin and they refused to take any responsibility and even forgot to put the property on the market costing me even more money. This has being a truly horrendous experience and I am now building a case to take legal action. I have seen many other reviews of similar stories and would like you people to reach out to me to build a large case against the terrible business ethics and standards of this service. The way they don't spend the deposits they take off tenants on fixing the property and use old images is illegal and false advertisement. They incur massive exit fee's even though the properties are not legally fit for purpose and will do anything to keep your deposit and hold it over the 10 days thats allowed. I honestly feel so scammed and disheartened. Having to live in a property with infestations during lockdown with a two year old was a living hell and they did nothing we even had to pay for that. Please do not become trapped by these fraudsters.NegativeResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
Trustpilotmade me complete 5 recaptchas to…
made me complete 5 recaptchas to unsubscribe from their spammy emails. this is a tactic to waste people's time so they give up and stay signed up to emails. why would I need to prove my identity to unsubscribe from emails? even a hacker would have better things to do
1/5
TrustpilotJust don't waste your time
If you want a company of people with minimal care for you and the process, who don't do what they tell you they are going to do, and then when you're trying to find out where things are up to, never answer the phone, Bridgfords are the one.
1/5
Google[Regarding the response; It is dishonest of the Estate Agent to pretend that they have not already been contacted directly and that they have not already failed to address these concerns] The tenants of this estate agency really suffer due to the negligence of some of the agents here. I have personally witnessed the incredible struggle it takes to get even a simple response from the agency, particular in the case of the property manager, Kostas. As a property manager he seems to resent doing his job, neglecting his responsibilities to both the tenants and the landlord, sending in contractors to do assessments then never following through on the actual work and allowing the property to fall into further disrepair. I don't think any of us would be happy to live in a property where it takes over 4 months to fix a shower or a boiler confirmed to be unsafe. I think we'd all be incredibly insulted to be forced to pay hundreds of pounds in heating due to a broken thermostat. And I think we all expect - as a minimum - estate agents to follow through on the commitments to fix issues made in the Subject To Rent agreement. If they don't, it's just a failure of duty to both landlord and tenant. Sadly, Kostas doesn't seem to want to fulfil his role and sadly it seems Bridgfords - at least this branch of it - is happy for this to continue. Mould and dangerously broken water fixtures need to be fixed, and all tenancies require a level of good faith that Kostas and Bridgford have broken time and time again.NegativeResponsiveness, Quality, Professionalism
We notice that you have already posted a similar review for one of our local offices regarding the experience of your friend and would ask you to advise your friend to contact us directly via review@countrywide.co.uk so that we can look into any concerns with them directly. We appreciate your frustration, however, we would ask you kindly to refrain from repeating your review as this office has not been involved directly with you as a customer.
5/5
GoogleWe had several estate agents come to view and quote to sell my father's house. John Crump from Bridgefords stood out, as the most interested and keen and likely to sell the property. He and Munir and the rest of the team did not disappoint. They were highly professional, and kept us informed and involved every step of the way. They were sympathetic to the fact that the house had been our childhood home and managed to sell it to a lovely young family who will improve it and bring it back to life. I would highly recommend them to anyone selling their property.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleI can’t rate Bridgfords high enough - the team that specifically looked after us (John, Muneer & Mike) in the Chorlton branch were just fabulous. So communicative, so helpful and really reassuring at times of need! From the get go, never did it feel like they were doing a sales job - it felt like they genuinely cared, which is something so rare and special to find in an estate agent! We didn’t buy through the guys, only sold but it was such a positive experience we would actively seek to purchase through them next time! Highly recommend!PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotLack of communication, unethical and unprofessional Practices
I had a very disappointing experience with [Agency Name]. I initially booked a viewing for a flat that was on sale, only to find out the appointment was cancelled because the flat was sold, and they forgot to inform me.Giving them another chance, I booked a viewing for another property. However, they insisted that I use their mortgage advisor even though I already had one and an Agreement in Principle. When I refused to change my mortgage advisor, they immediately cancelled my viewing appointment. This kind of behaviour is unprofessional and unethical. I would not recommend this agency to anyone.
1/5
TrustpilotI was looking for a one bed flat and…
I was looking for a one bed flat and somehow I was transferred to Dan Mooney, He took two days to get the information about tenants and then email addresses and after he said the property has been rented out. Whenever you try to call him, he doesn’t pick up and anyone who picks up, they don’t want to transfer the call to him, I am from London and now I know why Manchester has a bad reputation, and no work ethics. Avoid this estate agent, and Dan Mooney,
5/5
GoogleGreat service, friendly agents, responsive and flexible.
"Thrilled to hear you had a great experience with our team! Thank you for the kind words and for choosing our company. Best wishes, Lucy, Customer Feedback and Support Team
1/5
TrustpilotAtrocious Customer Service
Atrocious Customer Service. Have been chasing their Burnley branch for 6 weeks now and have emailed individuals there, as well as their general contact address and no one gives a damn.
5/5
TrustpilotRebecca Farnell was very excellent
Rebecca Farnell was very excellent, from the day of the viewing till the day it was concluded. she was friendly, kind, and her customer services skill was fantastic as well. i reckon you give her a raise. well done.
5/5
TrustpilotAshley - Great Sankey
Ashley, at the Sankey Branch, was brilliant! My offer was confirmed in August 21 and after many date changes I pulled out when the vendors wanted a 'provisional' completion of April 22! Through all that time Ashley kept me up to date and went above and beyond to try and get the sale to completion. She is a credit to Bridgfords
4/5
TrustpilotBrand New Listing on a New-built House
Excellent communication throughout, clear, responsive, and very approachable. The team kept me well informed, including regular updates for tenants.
1/5
GoogleReally dissatisfied with how this agency has been treating their tenants. Going months without basic necessities like a hot shower, not obliging agreements made with tenants before moving in for serious mould damage. This property manager really lets tenants down and I’m so disappointed that significant action has not been taken by the agency nor landlord. I will be sure to steer clear of ever using this agency, how can people be expected to live under such conditions?
We notice that you have already posted a similar review for one of our local offices regarding the experience of your friend and would ask you to advise your friend to contact us directly via review@countrywide.co.uk so that we can look into any concerns with them directly. We appreciate your frustration, however, we would ask you kindly to refrain from repeating your review as this office has not been involved directly with you as a customer.
5/5
TrustpilotReliable and helpful
This is a great agency: they put us in touch with our new landlords and were very helpful every step of the way (special thanks to Ash!). They were always easy to reach, responsive and polite. When we arrived at the new place we had a lovely welcome pack waiting for us. Thanks for everything, Bridgfords!
1/5
TrustpilotAwful service and expensive fees. Landlords should use someone else.
Been with Bridgfords for a few months and cant really give positive feedback back on any part of their service. They are slow to respond, aggressive and generally useless. Their service centre is completely separate from the lettings team which results on breakdown in communication and poor service. They are great at selling their service to entice you in then run a mile once you are signed up.
1/5
TrustpilotIllegal
They will call you in and tell you to speak to their mortgage advisor who then tells you that he can get you the property if you sign up with them for £660+ non refundable, he will use their own solicitors too. My wife and I asked what about the other bidders and he said, the vendor won’t see those bids don’t worry. This is completely illegal and we walked away, he then said you are willing to walk away from this deal and get outbid. I said yes I would rather lose out on 20k than give you one penny. It’s kickbacks galore in that place and we know full well we will now not get that property. I would love to speak to the person selling the house but they have moved abroad and left these clowns in charge.
5/5
GoogleAva has been fantastic. From the moment our previous tenants gave notice, she was straight on it, and secured new tenants within the week! Very proactive, personable, communicative. and helpful. Thank you. Chris
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Scott @ Customer Relations.
1/5
TrustpilotBridgfords letting Manchester…
Bridgfords letting Manchester…IF YOU ARE A LANDLORD PLEASE AVOID USING THIS COMPANY AS YOUR LETTING AGENCY.I’ve seen many landlords complain that they are not getting any viewings or any tenants. This is not due to your house trust me, It is due to the fact that you are using Bridgeford lettings.Me as a renter l personally would never make the mistake of renting another property that is managed by Bridgeford lettings. They are honestly so completely rude I could not believe it was a real company that I was dealing with. Paul Craffey from the branch in Manchester should honestly be fired. He makes a show of the company. All staff follow after him with his disgusting attitude.Not to add they also do not care about the property, the landlord, nor the tenant.they are just there to finish their shift and go you can tell by the way all of them behave. I can assure you not even one of their employees are trained in customer service it’s so sad.
5/5
GoogleWe had a great experience buying a house through Bridgfords in Chorlton. Muneer was honest and helpful throughout, and played a big part in getting the purchase through to completion. He has also continued to offer assistance after completion.
Hi David, Congratulations on the purchase of your property! The Bridgfords team in Chorlton aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service. I will pass on your wonderful comments to Muneer and the entire team at the branch. Many thanks.
1/5
GoogleThe property manager Kostas has failed his tenants on a string of essential maintenance issues but primarily a faulty boiler on arrival that meant no hot water from the taps to wash plates and hands including not being able to have a hot shower in your own home! This is simply unacceptable how can anyone be expected to live and pay full rent in these circumstances? Would not recommend this letting agency to anyone.NegativeResponsiveness, Quality, Professionalism
We notice that you have already posted a similar review for one of our local offices regarding the experience of your friend and would ask you to advise your friend to contact us directly via review@countrywide.co.uk so that we can look into any concerns with them directly. We appreciate your frustration, however, we would ask you kindly to refrain from repeating your review as this office has not been involved directly with you as a customer.
1/5
TrustpilotSTAY AWAY - BRIDGFORDS DARLINGTON
I purchased a property from Bridgfords in December 2025.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bridgfords's Manchester office has 670 reviews across two platforms: 218 on Google, 452 on Trustpilot (across the whole business).
Bridgfords Chorlton Sales is rated 2.9 out of 5 across all 670 reviews, and 4.6 out of 5 on Google from 218 reviews.
Bridgfords Chorlton Sales, 561 Barlow Moor Road, Chorlton, M21 8AN, Manchester, M21 8AN.
