Every review we hold for the Manchester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleBridgford Chorlton office has been in charge of selling my property in Whalley Range. I found the office staff (Muneer, Jonathan, and Olivia) of the highest professional skill and courtesy. They helped me selling my property in difficult circumstances, in dealing with a difficult buyer's solicitor and my frustration where the deal reached a breaking point many times but they managed to salvage the sale through their patience and professional performance. I would be using them again, and strongly recommend them to others.
Baha · 25 October 2018
Agent replied · 23 October 2024
Thank you for your kind review of the whole team at Bridgfords, Chorlton. It is wonderful to read that you felt supported during a difficult sale and that they were patient and professional at all times. Thank you for your recommendation and 5* review.
Kind regards, Scott.
★★★★★ 5/5
TrustpilotBridgfords Denton team was extremely…
Bridgfords Denton team! 5*Denton branch team was extremely helpful, professional and pleasure to dealing with. They helped me to make my move to a new property within a couple of weeks and supported me throughout, including communication with all the suppliers. Megan was absolutely brilliant, she showed great support and care, professional approach in a timely manner. I would highly recommend.
Oleksandra · 5 February 2020
★★★★★ 1/5
TrustpilotRude staff
Staff from their Manchester office made an unsolicited call to me asking if I would move my property to their estate agent so they could market it for me. When I declined. He preceded to pressure me. When he wasn’t going to get what he wanted, he decided to insult me and drop the phone on me. I called back requesting for an apology, but the lady I spoke to tried to cover for the rude guy. Avoid this company, they are no good.
Michael · 6 December 2023
★★★★★ 5/5
TrustpilotI have just finalised my offer to rent…
I have just finalised my offer to rent a flat in Manchester. The team at bridgfords have been helpful the entire journey. Peter, the lettings rep, stayed in constant communication with me during the whole process and made it very easy. I completed this offer whilst out of the country and needed it to go smoothly. Peter ensured this happened. Great service
Thomas · 1 November 2024
★★★★★ 1/5
GoogleTried offering on a property but sales person wouldn't submit our offer to the vendor until we'd sat down with their mortgage advisor in a week's time (by which time, the property would probably have sold). I'm not comfortable with an estate agent that insists on seeing all your financials (and therefore, whether you could afford to offer a bit higher) prior to submitting our offer.
Vendor's beware, rather than pass offers directly on to you they'll try and wrangle extra commission by selling mortgages instead.
James · 25 October 2017
Agent replied · 23 October 2024
Thank you James for taking the time to leave us your feedback. We do use feedback like yours to help improve the service we offer throughout our branches. It is common practice for a seller of a property to request that an estate agents checks the financial status of a potential buyer/viewer before a viewing can be conducted. As I am sure you can appreciate, an estate agent must follow the instruction of the seller as this person is our client. I was sorry to read that their was a delay in being able to see one of our own financial advisor.
If you would like to discuss this further please feel free to contact us via review@countrywide.co.uk. Kind Regards, Scott.
★★★★★ 5/5
TrustpilotA lady named Lisa (Bamber Bridge…
A lady named Lisa (Bamber Bridge Branch) could not have been more helpful going that extra mile to help us look for a rental property for our parents. Thank you Lisa. I hope she gets the recognition she deserves.
Dawn · 20 May 2023
★★★★★ 5/5
TrustpilotShout out to Ruari
I dealt with Ruari, who by the way gave the most incredible experience. He went above and beyond to help assist me with my needs. 10/10Im writing this review as the kid deserves the acknowledgment!
Leigha · 6 September 2023
★★★★★ 1/5
TrustpilotA one star rating is too good for this…
A one star rating is too good for this business! Completely inept from the agent to their so-called professional mortgage broker. Allowed seller's solicitor to harass and bully me and also bombarded me with messages whilst at work but didn't answer calls when I tried to contact them. I am now out of pocket as seller has withdrawn the property even though it still shows for sale.
Jane · 1 August 2024
★★★★★ 5/5
GoogleI'd highly recommend Bridgfords. It felt like John and Muneer actually cared about us as customers. They were so communicative, diplomatic, patient and reassuring when things got bumpy towards the end! I'm sure that without them our unstable chain would have collapsed. But they didn't give up, and massively helped to get everything across the line. Many thanks.PositiveResponsiveness, Quality, Professionalism, Value
Matt · 24 October 2022
Agent replied · 23 October 2024
Thank you for your wonderful recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotThank you Bridgfords didsbury for all…
Thank you Bridgfords didsbury for all your help. I am very exited to move into my new home :)
Chris · 10 February 2026
★★★★★ 1/5
GoogleI am disgusted with the behaviour of Bingfords and Country wide - leaving tenants without hot water during a pandemic, unable to even wash hands in hot water for two whole months! Furthermore, property manager Kostas seems to think that being unable to shower or not having hot water isn’t a matter of urgency and so has left the property with dodgy plumbing for so long. Disgraceful!NegativeResponsiveness, Professionalism
Samantha · 24 October 2021
Agent replied · 23 October 2024
We notice that you have already posted a similar review for one of our local offices regarding the experience of your friend and would ask you to advise your friend to contact us directly via review@countrywide.co.uk so that we can look into any concerns with them directly. We appreciate your frustration, however, we would ask you kindly to refrain from repeating your review as this office has not been involved directly with you as a customer.
★★★★★ 1/5
TrustpilotConfusing marketing
There's a For Sale sign been up on a house we've passed a few times over the past 2 weeks but can't find it on their website or Rightmove. I rang one of the branches to be told, indignantly, I'd rang the wrong office. I pointed out that there is no local office and as this one is relatively close by, I thought I'd try them. He said he had 'no idea' but he'd look. Terrible telephone manner, told him I'd look myself. Tried another office and was told it's not being marketed yet as the owner has been choosing the photos. Fair enough but I asked why the sign was up and was told because it's for sale. Very confusing. Sort yourselves out Bridgfords. Glad you aren't selling our house!
Mrs · 23 October 2023
★★★★★ 5/5
TrustpilotAneeka in Sale, Manchester.
Aneeka in Sale was very helpful, welcoming, and knowledgable during our appointment yesterday. She arrived promptly, and was passionate in ensuring great customer service was provided, including assisting us with measurements.
Maisoon · 5 November 2023
★★★★★ 1/5
TrustpilotBridgford's Halifax
We used Bridgford's in Halifax to sell our property. My main concern with them was that they hardly ever answered the telephone and relied upon an answer machine. Add onto this the fact that on numerous occasions they didn't return our calls. They didn't manage to sell our property and we do wonder if prospective buyers calls weren't returned either.Secondly feedback from them on enquiries, market data and ongoing support and advice was non existent. Overall customer service was poor to say the least.
Andrew · 5 October 2023
★★★★★ 1/5
TrustpilotWell... AVOID LIKE A PLAGUE
Well, where do I start? I don't recommend this agency at all. All the agents are useless. Customer service, professionalism is lacking at Bridgfords. We rented a property back in 2022, that we had to leave because mould and MICE both h&s hazards weren't solved and reported to the council (with someone vulnerable in the property). The flat was very dirty when we move in and now they are trying to charge us for the cleaning. They painted the flat and now they are trying to get this from our deposit. ABSOLUTELY DISGUSTING. we have tried our best to solve these issues, but they have no decency. They always try to blame the landlord but I don't even think the landlord is aware at this point. please look for another agency and make yourself a favour.
MARIA · 3 October 2023
★★★★★ 1/5
TrustpilotUnanswered calls and emails
Unanswered calls and emails. Misleading and wrong information in terms of when a tenant was moving then constant attempts to ignore my instructions in order to extract more money. Terrible service avoid if you can.
Sam · 28 August 2025
★★★★★ 5/5
GoogleWe purchased our home through Bridgefords earlier this year, and John and the Team were super helpful and guided us through each step. When we were having trouble getting in touch with our solicitors, Bridgefords stepped in and helped us get the sale over the line and the keys to our lovely home :) Would definitely recommend!PositiveResponsiveness, Professionalism
Rachel · 24 October 2022
Agent replied · 23 October 2024
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotUnpleasant experience in First Call
Looking at the other reviews seems to be a consistent theme with Manchester branch.I spoke with your staff member (Mrs Flynn) from the Manchester City Centre branch about Flat 11, 53 Whitworth Street, M1 3WS property (link below) and found them quite aggressive to the point where I had to disconnect the call.I viewed the property on Friday, 25th August and had the follow-up call with another team member (Mr Stanton) from a different office who was exceptionally helpful and advised me to email/speak with the concerned member about the offer. Following an email, I spoke with Lydia on Tuesday, 29th August. I pointed out that properties with an EPC rating of D or above would need reviewing post-2024 as per government guidelines for listed buildings. I own another property nearby in a Grade 2 building. The staff member disagreed which is not a problem but their tone of voice was aggressive. Following this, I pointed out that the water heater in the flat was broken for a long time and we couldn't see an electrical certificate - she didn't want to pursue the conversation as apparently the 'tenant did not report it'.I was planning to put in a counteroffer but will now be backing out as do not want to deal with the person and consequentially Bridgefords.Hope this can help improve their future processes.
Kuldeep · 29 August 2023
★★★★★ 1/5
GoogleWould give 0 stars if it was possible. The agency is very unprofessional, making promises prior to actually being able to help tenants out and forcing you to leave a positive review before you even moved in.
Karolina · 26 April 2024
Agent replied · 23 October 2024
Thank you Karolina Lawnicka for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI sold my house with Bridgfords and they were extremely helpful, Michael Dodd in particular kept me constantly updated which made a very stressful situation easy. With the help of Bridgfords they were able to chase the solicitors and speed up the process which resulted in a quick sale of the house. The after sales service was also great form Bridgfords making sure we had settled in and if we needed anything further.
Usama · 25 October 2019
Agent replied · 23 October 2024
Thank you Usama for your 5* review! It is great to read that you had such a wonderful experience and I will of course pass your kind words onward. Best wishes, Scott
★★★★★ 1/5
TrustpilotAppalling service and very…
Appalling service and very unprofessional letting services ,My wife and I signed up with Bridgeford (Withington office) to find a tenant for our BTL property and things went from bad to worst as we were constantly chasing them for update with progress with no response to our email and their phone was always diverted to an answering machine ,Eventually they found us a tenant and the tenant was moved in on 3rd of Aug but we had to wait until 13th of Aug to receive our rent after chasing them repeatedly plus we are still awaiting payment of DPS monies which we have signed up to our own DPS scheme to secure the holding deposit .After talking to tenants I also found out they had paid the deposit and first month rent at the end of July hoping to move in on 1st of Aug and they were very dissatisfied with Bridgfords handling their process of moving in on 1st of Aug as promised .We used their let -only service and Bridgeford should have released the rent and deposit monies upon letting the property promptly .In hindsight I should have checked their trust pilot review before employing their services .As a landlord I will not be recommending them to any of our friends and fellow landlords.
HomayoonMofarrah · 19 August 2023
★★★★★ 1/5
TrustpilotTotal lack of communication
Total lack of communication. Not responding to emails or phone calls.
Holly · 21 March 2026
★★★★★ 4/5
GoogleVery good help Trudie Boateng. Good experience all around, fast with the paperwork too. Only thing I would recommend the agency to look into is the company they use for the checks. Those guys don't really know what they are doing or what to check for, plus there is no communication between them in the office. Other than that solid and trustworthy agency. Recommend 👍🏼👌🏼PositiveProfessionalism
Muerte · 24 October 2021
Agent replied · 23 October 2024
Thank you for your lovely review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotSadly I won’t go into details but had a…
Sadly I won’t go into details but had a truly awful 1 star experience with Louise sawyers,
Greg · 25 January 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.