Trusted Agent profile · Manchester
★★★★★
856 reviews across 2 platforms
731 Wilmslow Road, Manchester, M20 6WF
Bridgfords's office in Manchester, at 731 Wilmslow Road, is rated 3.3 out of 5 across 856 reviews on two platforms, including 404 Google reviews rated 4.7.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
GoogleSuper smooth experience with Bridgfords in Didsbury from flat viewing to moving in, Elizabeth Millward was great throughout and kept me informed and was responsive to all queries, thank you!
Tomos Edwards thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent experience with all the team at Bridgfords Didsbury, especially Angela and Hollie who have worked really hard in helping us with the sale of our flat. Brilliant regular communication throughout and very friendly and personable yet professional staff. Much appreciated!
Many thanks for your marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleThis is the best Estate Agents I have dealt with. Lisa and all the staff are highly professional and very easy to deal with. A very smooth transaction which went through very quickly. A good price was achieved and I would have no hesitation in using this Estate Agents again, thank you Andrew xPositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
1/5
TrustpilotSTAY AWAY!!!! SCAMMERS!!!!
Why I need to give them one rate star. They don't deserve even for 0.Scammers and unprofessionalls.September 1st I should have moved to a rented flat in Manchester. On the pics and you tube short movie sent by this agency( which are old to attract attention !!!) everything looks very nice.In the reality completely different. Place is not in a good condition to live in, not even in a basic. It's not health and safety. Flat had not been cleaned after previous tenant or even tenants(if someone really lived before). Inspection had not been done before my moving date. Mould is everywhere in the flat, walls are dirty (black),gas cooker is damaged, knobs pop out and using of it may cause fire and even explosion, there is no possibility to open windows, in case of a gas leaking or dense smoke there's no chance to make flow of air, in case of a fire the only one way to escape is through main door only, smell of this flat is disgusting, grouty mould in the bathroom. Old, dirty mattress with stains. Old shaking wardrobe that may collapse and cause injury. A devastated piece of furniture inside the room. Living there may cause serious health and safety problems.Flat should have been prepared before moving. But no one did anything.Letting agent/Landlord was not in the flat during moving in. Key collection in the branch. Flat looks like an abandoned place!!!!Straight away I gave termination to the landlord due to negligence.I asked for a full refund but they are not (letting agency/ landlord)willingness to do this.I recorded video and took some pictures (if someone would like to see, pls contact me)One week after my moving date agency sent cleaners (8th September)cleaners to that flat. Next day I came there to take a look at a result. Cleaners done - bathtube, toilet. In the kitchen - worktops, cupboards and top of the gas cooker.Knobs from the gas cooker poped out as previously.Walls not even touched. Mould still there. Rest as I mentioned above.I returned keys to the letting agency.Next week (Monday 12Sep) I received an email from letting agency that landlord agreed to release me from the contract but wants to keep my deposit which I think in these matter is absolutely not fair.I'm feeling scammed depressed,broken down and humiliated.If you will find good place in a very attractive price and want to arrange viewings then agency usually will never give you any response or send response that flat/house is not available anymore.If you call them and say you're interested and ready to pay then you attract attention.Agency and landlord earned money and have you deep in their ......!!!!Shame I can't puy in here pics and movie.I lost £1290. Luckily I could come back to my former place. Otherwise I would be homeless or had to move into that ruin place.STAY AWAY and RUN AWAY!!!!! Not worth your health. Do not waste your time.Branch in Chorlton, Manchester
5/5
TrustpilotBamber Bridge Office
Bamber Bridge OfficeJust a note to say a huge thank you to Jayne and Lisa, this is the third house they have sold for us throughout the years - and each within 6 weeks. They have always taken care of everything from viewings through to sales and always go above and beyond to assist us as our family has grown.Huge thank you for everything.Lindsay and Steve
5/5
GoogleI bought a property last month through Bridgfords Didsbury. The sale was quite challenging as I also live abroad. Lisa Millward who dealt with my sale was superb. She kept me up to date regularly via phone calls and emails and chased all parties to get the sale over the line. After sale queries on the property were also dealt with straight away. I was very pleased with my experience dealing with Bridgfords and would highly recommend them.
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotBridgfords
Extremely unprofessional company.Absolutely no communication skills with each other (or with us as the landlords). This resulted in us losing money, and money being taken incorrectly on several occasions.Whenever an issue was raised with Stephen, we had to send numerous emails over weeks to receive any answers as to what was going on. They always had to be chased up, and would never email on their own to let us know what was happening.When an issue had been raised, some staff would send patronising emails, rather than trying to solve the issue, especially Chloe and Lauren. This was just another area of unprofessionalism that was shown.A company that was sent to take photos to assess damage to the property was appalling. They 'forgot' to take photographs of important areas that had been damaged, such as the flooring that had come up.A tenant reported a leak to the company, which was not reported to us at all (again a lack of communication). This resulted in us having to pay over 1500 pounds for a new floor.We were told that no further money was owed to the company, and all that was left to sort was the amount of deposit money that would be returned to us for damages to the property. When we received this, hundreds of pounds had been deducted from the company, with no explanation as to what this was and why this was deducted.On another occasion, we told the company not to carry out an annual gas check as the tenant was leaving. They ignored this, did not even bother to let us know that they had carried this out until over 2 months later when we continuously questioned what was going on. We never received this money back, and despite emails proving the lack of communication, not even an apology was given.It became extremely obvious that this is simply a money making business, with no regard for the customer. We originally had Bridgfords in full control of the property, however with every necessary repair, they would always quote ridiculous amounts compared to any other company that we dealt with. They tried to take money off us at every opportunity, again with a lack of explanation and no actual service.We have numerous properties, and would definitely not recommend this company, or use them to manage any of our properties in the future. A huge improvement in communication and professionalism needs to be made.
5/5
GoogleWhen selling my late mothers house I found Lisa Millward at Bridgfords Didsbury office to be extremely efficient, professional and supportive during a difficult and trying time for our family. We as a family are more than happy to recommend and thank Lisa for her help, support and sympathetic manner.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleBridgfords estate agents In Didsbury. Helpful staff great communication from them every step of the way. In particular Lisa Millward senior negotiator is absolutely brilliant at letting you know exactly where you are up in your sale and purchase. Cannot recommend this estate agent enough - first class.PositiveProfessionalism
Thank you for your amazing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleWas given a flat viewing yesterday by Eve and was so impressed by her professionalism and helpfulness with the process. She also managed to help me secure the flat within a day! Excellent customer service and transparent communication throughout!
Hello Lawrence, Thank you so much for your wonderful 5* review! We're thrilled to hear that Eve provided you with excellent customer service and helped you secure the flat so efficiently. Your feedback is greatly appreciated. Best regards, Lucy, Customer Relations Team
5/5
GoogleI recently asked Bridgefords to try let my property at a very tricky time of year (Christmas!) and Elisha was excellent throughout the whole process and successfully managed to find a tenant.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations
5/5
TrustpilotGrace at Bridgfords Withington was…
Grace at Bridgfords Withington was great in helping us through the viewing and application process. She fit us in last minute to a viewing of a house in manchester that we ended up signing and was excellent at keeping us updated during the whole process. Couldn’t have asked for better :)
5/5
GoogleThanks for a fantastic buying experience. Angela and Lisa were both very helpful during my flat purchase chasing solicitors on my behalf. Everyone was very approachable and genuine. Would recommend their services any time.
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleBrilliant service when selling our flat. Richard really looked after us, including when things got stressful!
Thank you for the kind review! We are so glad that we could be there to support you during the stressful moments. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleElisha made all the process very easy for us and was very creative to solve problems, keeping us informed in every step. Thank you for your help.
Many thanks esteban alvarez for your amazing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe’ve had a really great experience from start to finish selling our property with Bridgfords. They are very responsive and easy to communicate with. Angela has been absolutely wonderful throughout the whole process. Thank you so much. X
Thank you so must for your wonderful 5* review of our local team. I will ensure your kind comments are known to the local team. Best wishes, Scott @ Customer Relations
5/5
GoogleMy experience with Bridgfords has been amazing. I have worked with Elisha to rent a property and it has gone so smoothly. Elisha has been so helpful and efficient and kept me updated with progress. Would highly recommend!
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations
1/5
TrustpilotThey rented me a house at 26 Jefferson…
They rented me a house at 26 Jefferson Walk ST16 1WF and I listened to construction noises for 1 year and they forced me to sign an additional contract for 1 year even though I told them before. They tried to rent me this house above market prices. When I left, they had no other choice so they rented it to others at a lower price. They are not honest and try to rip people off. Also, do not trust the zero deposit system, they work together and try to get money from you
5/5
GoogleLisa was incredible from day one in supporting us selling our apartment! Nothing is too much trouble and can always rely on her to keep the ball rolling plus always sympathetic with my many stresses and panics of buying and selling a property! So professional yet friendly and approachable throughoutPositiveResponsiveness, Professionalism
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
2/5
TrustpilotHad to call numerous times over two…
Had to call numerous times over two days before someone answered, waited a week for the viewing to be called two two hours before for confirmation I was attending, then one hour before they call again and cancel because someones car broke down. Absolute pants.
5/5
GoogleA heartfelt appreciation to Lisa for her invaluable assistance throughout the buying process. Lisa surpassed our solicitors in providing crucial information, always ready to address our questions. Her dedication ensured the completion of the process before Christmas. Gratitude also to Angela, a reliable support when Lisa wasn't available. The entire team at Bridgefords proved to be pleasant and accommodating. We look forward to returning to Bridgefords when the time comes to sell, confident in their exceptional service.
Many thanks for your outstanding 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleElisha was brilliant helping me view and apply for the flat, all the way through to getting my keys today! Really excellent communication, could always reach her and she was always helpful when we spoke.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI have found Bridgfords lettings team at Didsbury to be very helpful and responsive, particularly Louise Kenny who has been very helpful and supportive in assisting me with a recent issue I was trying to resolve.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have recently moved into an apartment using Bridgfords didsbury & I could not be happier with the service I've received! Louise Kenny was great & very friendly throughout the viewing, she had the answers to all the queries I had! Courtney Ellis was very professionally & extremely helpful when it came the handover process! Both have been amazing & I couldn't be more thankful for their help
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