Every review we hold for the Manchester office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent Customer Service
I visited a number of estate agents in Halifax Centre last week and Bridgfords were the best by far. On entry I was welcomed by Courtney who went above and beyond to help me with my enquiry. She took my details and added me to the mailing list for updates and has been actively sending properties that may be of interest to me ever since. Her colleague Alix was also really helpful. You can feel that the culture here is all about the people & customer. The estate agent I went to prior (not mentioning any names but very, very close to Bridgfords) had me sitting around for 10 minutes whilst on a call then reluctantly gave me a print out of a property that already had 25 people booked to view the next day (a pointless exercise, just fob me off why don't you) He didn't even take my details and I felt as though he couldn't wait to go for his lunch. Now that's what bad customer service. But Bridgfords do not deserve bad press. May I urge you to please take no notice of the bad reviews below because the team here are warm, welcoming & lovely and good at what they do so keep you heads high, because you deserve a big well done! :)
A · 17 March 2022
★★★★★ 5/5
GoogleAngela and Hollie were great at helping me with my property search. They showed me around multiple houses that I seriously considered and kept me in mind for new properties that came on the market.
Philip · 13 June 2023
Agent replied · 12 June 2024
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAngie was just like dealing with a member of my own family. Warm. Attentive. She guided me through the hole procedure,
Thanks girls at bridgfirds Didsbury
Ryan Dior x
Ryan · 15 November 2023
Agent replied · 12 June 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat experience so far in finding a rental property, Louise has been extremely helpful in keeping us updated throughout what can otherwise be a stressful process!
Jamie · 14 January 2024
Agent replied · 12 June 2024
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAlisha was fantastic arranging the letting of our property. Communication skills excellent and was honest throughout.
Suzanne · 25 July 2024
Agent replied · 24 August 2024
Thank you for taking the time to leave us this great 5* review Suzanne. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGrace has been incredibly helpful and knowledgeable . A great overall experience. Thank you .
Jo · 10 August 2024
Agent replied · 24 August 2024
Thank you for leaving us your superb 5* review Jo. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotAfter being shown a property for rent…
After being shown a property for rent I…After being shown a property for rent I informed the agent from Bridgfords in Sale that I’d like to put an offer in. The agency said she’d call later that day to talk me through the checks required ect and how to proceed. No call me no response from texts from the agent. When I called the office I was informed an offer was put in the day after I’d viewed the place and it was now off the market!! How was I not able to put an offer in. Had my time wasted be lied too. Had to take time out of work during a busy period to be ignored. Stay well clear of Bridgfords in sale. I won’t mention the agents name publicly as much as I’d like too
Angry · 27 December 2021
★★★★★ 1/5
TrustpilotGlad I wasn’t the seller
Tried to book a viewing of a property that had been on the market for almost a year. Had to call twice before I got a response. They couldn’t offer anything sooner than a week after my call. No wonder the house hadn’t sold.
CustomerDTA · 13 March 2026
★★★★★ 5/5
GoogleFantastic experience with Elisha in the lettings department. Tenancy market can be difficult to navigate at the moment but Elisha was endlessly accommodating and made the entire process so much easier than expected.
Alex · 18 July 2023
Agent replied · 12 June 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you Lisa and Angela to assist in the sale of an investment property. They chased and updated me continuously along the way. Would recommend for any sale or purchase
Thanks again all, Nicola
Nicola · 13 June 2023
Agent replied · 12 June 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleReally great experience - Elisha was great! Super communicative and very quick to respond :)
Liv · 25 July 2024
Agent replied · 24 August 2024
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleA massive thank you to Eve, who is a great letting agent, friendly, helpful, and very reliable. She made everything easy from start to finish. Excellent!!!
Ri · 16 May 2025
★★★★★ 2/5
GoogleAfter making an initial enquiry via phone, I was left with a feeling that the agent who I spoke to couldn't care less about me as a potential customer. I was hurried off the phone, in a way that felt like my very enquiry was a nuisance to the agent.
I received no follow-up questions, no human answer to my legitimate question, and the experience was enough to make me not want to engage with the company again.
Phil · 17 August 2023
Agent replied · 12 June 2024
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotMy experience with Bridgfords Letting…
My experience with Bridgfords Letting Agents in Newcastle was nothing short of disappointing. As a landlord, I expect a certain level of service and professionalism, none of which were demonstrated by Bridgfords Newcastle branch. I would strongly advise against using their services and will be seeking alternatives for my property management needs in the future.
Ppt · 29 January 2024
★★★★★ 5/5
TrustpilotA big thankyou to Zahid, ,Mo and Adeel.
A big thankyou to Zahid, Mo and Adeel from bridgfords estate agents , hacienda ,manchester. Did a great job of presenting my house and all 3 were so helpful. Ended up getting four offers
T_ruth · 13 May 2026
★★★★★ 5/5
TrustpilotBridgfords Halifax were excellent
Sarah Broadbent was our contact person and she was excellent from the start. We viewed the property online but Sarah ensured that we had a good look at the property although it was virtually, she explained/answered many of our queries as this area was new for us. Communication was great and Sarah ensured we had all the information before we moved to the property and she was present to hand us the key at the property. She made us feel welcomed to the area and the property and this will remain with us forever. We are very happy with the property, there was a little problem with the bathroom door, it was fixed within days. No other issues have been reported, but I believe they will take good care of it if any issue arises. I will strongly recommend Bridgfords and thanks to Sarah.
Rajeeb · 4 August 2021
★★★★★ 1/5
GoogleIdeal estate agents maybe if your name is John Smith or Karen Jones. The racism myself and my partner have experienced during our search for a property is shocking. Unfortunately this is not uncommon amongst all the estate agents when they pick and choose who can view which property purely based on your name. So disheartening when you get told you will get a call back and nothing! Then when you chase it up, There are no more viewings available as they are fully booked. Courtney from the Didsbury branch was particularly unhelpful and I’m sure this will resonate with her. Sad thing is, this undercover racism will continue as they can cherry pick who they want.
Shumi · 13 June 2023
Agent replied · 12 June 2024
Hi Shumi, I am very sorry to read you feel this way and would like to assure you that we do take any such allegations very seriously. Please do contact us at review@countrywide.co.uk with full details of your concerns so that we can impartially investigate this matter. Kind regards, Scott @ Customer Relations
★★★★★ 5/5
GoogleI've been using Bridgfords Didsbury for many years for rental properties. I let a flat recently and Harriet was brilliant, from start to finish. Very knowledgeable and extremely helpful. Thank you Harriet.
Dimitrios · 13 June 2023
Agent replied · 12 June 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLouise was very helpful and communicative, from arranging a viewing of the property, through the application process and preparing for our move.
Leigh · 13 February 2024
Agent replied · 12 June 2024
Thanks for the wonderful 5* review Leigh! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBridgfords made our move super easy during a really difficult time for renters. Elisha was really helpful, patient & informative. Thank you for everything! 🙂 …
Lauren · 15 November 2023
Agent replied · 12 June 2024
It is wonderful to read your kind words and comments! Thank you for the 5* review! - Best Wishes, Scott @ Customer Care.
★★★★★ 5/5
GoogleBridgfords In DIDSBURY has helped us let our property for almost a decade now. Great knowledge of the area and market. Particular mention for Lucy Ellis for her efforts over the years and more recently for Angela and her team. Highly recommended.
Vijay · 13 June 2022
Agent replied · 12 June 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotWHY CANT WE AWARD A ZERO STAR?!
Unfortunately, there is no option for "no stars" or they would get it. Bridgfords Letting Agents, Whitworth St, they let me an apartment, allowed me to move in, wires sticking out of the fuse box, broken smoke alarm, no running water, they say its not their job to check the flat had services in situ. They refuse to say they have done anything wrong, and tell me, its legal what they have done. In their advert, they failed to tell me that the apartment is in a block,with specialist fire measures! Then my balcony door broke, I'm on the 13th floor and they left it stuck open for 6 weeks with driven wind and snow at one point! they sent a painter and decorator to try and fix it, who didn't have a clue, and broke it further with his plyers and a screwdriver. Then there was the bathroom, they sent a "plumber" out to fix a broken shower, who announced he had to "demolish" the bathroom to fix it. I had to stop him, and call the Landlord before he did any more damage. A proper Plumber was called and it was a faulty valve, which was replaced in 20 minutes.Just as we thought we had scraped the bottom of the barrel with their "talents" last night, they appear to have let themselves into my apartment (without my consent or knowledge) unmade my bed, moved my personal belongings and disposed of my bed. Now, I have to have the morning off work AGAIN to go and see what's gone on. In my opinion, they are an absolute disgrace and shouldn't be trusted with anyone's property.
Colin · 26 May 2021
★★★★★ 5/5
GoogleI dealt with Louise who was available and helpful
I was always able to contact her on the phone and she offered appropriate advice and information
John · 20 October 2023
Agent replied · 16 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service in letting my apartment in Didsbury.
Sidhujasaman · 16 March 2026
Agent replied · 16 April 2026
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.