Trusted Agent profile · Manchester

Bridgfords Manchester reviews

3.3

★★★★★

856 reviews across 2 platforms

731 Wilmslow Road, Manchester, M20 6WF

Bridgfords's office in Manchester, at 731 Wilmslow Road, is rated 3.3 out of 5 across 856 reviews on two platforms, including 404 Google reviews rated 4.7.

Google logo

4.7 / 5

404

Reviews on Google

This office

Trustpilot logo

452

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Manchester office, from every platform, shown as written. First names only.

5/5

Google

We've worked with Katie over the past few days and would definitely choose to work with her and Bridgfords again. Katie was very helpful and the whole team answered all our phonecalls and emails promptly.

Eleanor · 13 June 2020

Agent replied · 12 June 2024

Wonderful to read such great comments about our local team. Thank you for your 5* review and I will make sure your words are passed on to the team. Best wishes, Scott (Customer Relations)

1/5

Trustpilot

Illegal

They will call you in and tell you to speak to their mortgage advisor who then tells you that he can get you the property if you sign up with them for £660+ non refundable, he will use their own solicitors too. My wife and I asked what about the other bidders and he said, the vendor won’t see those bids don’t worry. This is completely illegal and we walked away, he then said you are willing to walk away from this deal and get outbid. I said yes I would rather lose out on 20k than give you one penny. It’s kickbacks galore in that place and we know full well we will now not get that property. I would love to speak to the person selling the house but they have moved abroad and left these clowns in charge.

Richard · 12 May 2024

5/5

Google

Great Letting Agents would definitely recommend to others. I had Elisha show me round the property I wanted to view, answered any questions I had and explained all the process and everything clearly. Very fast communication which is good as other letting agents have been slow in the past with replies.

Exose · 14 March 2024

Agent replied · 12 June 2024

Exose Grant, thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.

5/5

Google

Excellent communication, special thanks to Angela for keeping me very much informed much appreciated.

Jackie · 17 June 2023

Agent replied · 16 June 2024

Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Lovely staff especially Becky who was super helpful answering all our questions and following up even after we'd moved! Nicest Estate Agents we've used!PositiveQuality

Freya · 17 June 2022

Agent replied · 16 June 2024

Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Thanks Ella for a great service you provided me during the renting process!! You make it everything so easy for us!! Thanks a lot!!!

Carlos · 13 June 2022

Agent replied · 12 June 2024

Thanks for your fantastic 5* review Carlos! All the team and Ella especially really appreciate your kind words! Graham, Customer Relations

5/5

Google

Thanks to Lisa for keeping a "tight ship" during the sale of our house. It helped keep stress levels low during the whole process!

Stefanie · 13 June 2022

Agent replied · 12 June 2024

Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Really efficient letting agent. Ayesha made me feel comfortable during the viewing through great adherence to COVID guidelines, was friendly and professional, and dealt with all my queries really promptly.

Jennifer · 17 June 2021

Agent replied · 16 June 2024

Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations

1/5

Trustpilot

Bridgfords letting Manchester…

Bridgfords letting Manchester…IF YOU ARE A LANDLORD PLEASE AVOID USING THIS COMPANY AS YOUR LETTING AGENCY.I’ve seen many landlords complain that they are not getting any viewings or any tenants. This is not due to your house trust me, It is due to the fact that you are using Bridgeford lettings.Me as a renter l personally would never make the mistake of renting another property that is managed by Bridgeford lettings. They are honestly so completely rude I could not believe it was a real company that I was dealing with. Paul Craffey from the branch in Manchester should honestly be fired. He makes a show of the company. All staff follow after him with his disgusting attitude.Not to add they also do not care about the property, the landlord, nor the tenant.they are just there to finish their shift and go you can tell by the way all of them behave. I can assure you not even one of their employees are trained in customer service it’s so sad.

Euro · 25 April 2024

5/5

Google

We had a fantastic viewing which was given by Eve, very informative and helpful answering any questions. She was also early for our viewing and kept us very well updated, which has been an issue with viewings with different letting agents. Thank you to her for her help in securing our property!

Marcus · 10 June 2025

5/5

Google

Bridgford didsbury has been great and Elisha has been very helpful and professional

Matt · 13 June 2023

Agent replied · 12 June 2024

Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

5/5

Google

Very professional, speedy responses and friendly Lettings team. Highly recommended

Karim · 16 September 2025

Agent replied · 23 September 2025

Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Very professional and helpful team at the Didsbury office. With special thanks to Lisa who was always in control for us from start to finish making the experience a very relaxed process through to completion.

Nick · 14 June 2019

Agent replied · 12 June 2024

Thank you Nick for your fantastic 5* review. It is great to read that Lisa and the team offered you a professional and helpful service. Kind regards Emma

5/5

Google

Excellent service from Bridgfords, special mention to Ella who was particularly helpful and diligent with a quick turnaround relocation. Would highly recommend

Shaun · 13 June 2022

Agent replied · 12 June 2024

Hi Shaun! Thanks so much for your lovely 5* review! Ella and the rest of the team really appreciate your kind words! Graham, Customer Relations

5/5

Google

Our mortgage advisor Pam Huq was extremely helpful every step of the way, she took so much stress out of the experience of being first time buyers for us and explained everything in such a friendly way she was completely worth her fee many times over. I completely recommend her services. The other staff at Bridgfords were also always very friendly and supportive. We'll be back for the next house!

Niki · 14 June 2016

1/5

Google

Do not rent off this company! Would give them a zero if I could! Signed a contract with them and when moved into the flat neither the electric oven or boiler worked, went into the store and were told, very condescendingly, it would be user error and they couldn't get an engineer out until Monday, 2 days later. When engineer came out he found faults which should've been picked up in bridgfords inspection... something they clearly didn't do. Failed to provide us with a front door key for the communal front door for 9 months!!! Avoid at all costs, absolutely shocking customer service once they have taken your deposit.

Tom · 13 June 2020

Agent replied · 12 June 2024

Good afternoon, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk

5/5

Google

Second time of letting through Bridgfords Didsbury, really friendly and efficient service - thanks to Louise and Jodie for their help!

Rachel · 13 June 2022

Agent replied · 12 June 2024

Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Great communication and speedy process compared to other lettings agents, especially with the help of Eve who has answered all our questions quickly and communicated everything we need to know. Her help has made the process much easier, as well as her kind, professional attitude!

Harriet · 28 July 2025

1/5

Trustpilot

Terrible communication, valuations and organisation.

We sold our flat with Bridgfords Swinton and the experience with them was terrible from start to finish. They over-valued our property by £15,000, meaning that when our buyers applied for their mortgage they refused to give them their full amount, causing us to have to sell the property for £15,000 less as we didn’t have the time to put the property back in the market due to our chain. We had further issues with our buyers’ mortgage application causing a huge delay in the sale, and we actually ending up initially losing our forward purchase due to this. Throughout this whole nightmare Bridgfords were absolutely useless. We told them time and time again to call my partner instead of me, due to our professions, and they constantly ignored this and rang me. We had to deal with our buyers directly as Bridgfords had very little communication with either of us, and would actually ring us to ask for an update on our buyers situation! Causing us more stress and an extra party to deal with and update. Whenever we spoke with Bridgfords they had absolutely no idea what was going on and couldn’t keep track of any part of the sale. They were by far more of a hinderance than a help. They also didn’t conduct any showings of our flat themselves (as they had initially sold to us) and we had to do every showing as whenever we asked them they said they were busy. They charged us £2,200 for the pleasure of all of this.Overall, if we ever come to sell again we will be sure to steer clear of Bridgfords and would highly advise others do the same.

Alice · 29 February 2024

5/5

Google

I never realised there was such a difference between estate agents until we used Bridgfords to sell our flat (having previously used a different estate agent). Lisa & Simon have been fantastic throughout - selling the flat promptly and then assisting at every stage of the process in getting completion through as soon as we were able. Thank you both so much for all your help. I have absolutely no hesitation recommending Bridgfords to anyone wanting an estate agent!

Kate · 13 June 2020

Agent replied · 12 June 2024

Thank you Kate for your glowing 5* review of our Bridgfords team. It is always great to read such positive reviews and recommendations from our clients. Best wishes, Lucy.

1/5

Trustpilot

Dont Waste Your Time

I had a very bad experience with one of their estate agent in cheadle hulme. Be aware of Omara, she views you the property and stands still and doesn't even puts up an effort to speak or show the property. A pure lack of training and wonder how bridgfords keep a check? On top, if there's other properties to see, they'd give you excuses and never deliver what they promise, delays on delays. I guess barely they have good agents and mostly its all bad. Its pitty to know what such companies has such employee who works as if they are forced to do so.

Zehran · 17 February 2024

1/5

Trustpilot

Not a great experience

We went to Bridgfords because they got the best reviews on Google. OMG if they are the best, just imagine what the worst would be like. Gave us a very dodgy valuation 30% above what we eventually sold it for.

Honest · 8 September 2025

5/5

Google

Ayesha was very helpful in helping us find and secure our flat - we have been living here very happy for 6 months now! thank you

Rebecca · 17 June 2021

Agent replied · 16 June 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Great service very fast and straight to the post. Elisha helped tremendously through the process and made it very easy for us. Would highly recommend her to anyone looking to let or buy a home. Looking forward to moving into my new home thanks to her.

Jack · 14 March 2024

Agent replied · 12 June 2024

Thank you for taking the time to leave us your amazing recommendation and 5* review Jack Shaw. Best wishes, Lucy, Customer Relations.

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