Trusted Agent profile · Manchester
★★★★★
391 reviews across 3 platforms
35B Whitworth Street West, Manchester, M1 5ND
Bentley Hurst's office in Manchester, at 35B Whitworth Street West, is rated 4.8 out of 5 across 391 reviews on three platforms, including 381 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Bentley Hurst, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
GoogleThank you for your hard work marketing my little city centre apartment. Everyone I dealt with such as Poppy and Joe see full of verve and energy. Incredible speed and contactability. Will recommend!
Thank you so much for the lovely review, it's very much appreciated! Bentley Hurst
5/5
GoogleThank you Poppy, you're a star. She very helpful and friendly. She's amazing. She answer the phone straight away and give all the information needed. I put in my offer less than 3 hours I got a replied. Thank you Bentley Hurst.
Thank you for the review, Nekpen! Really appreciate it and you're correct, Poppy is a star!! All the best, Bentley Hurst
5/5
GoogleAlthough my property is still going through, I just want to say that, so far, my experience with Bentley Hurst has been excellent. Great communication and service from all of the team. And especially Joe, my situation was rather challenging and Joe went above and beyond at some tricky moments. Cheers Joe, appreciate it!
Hello Holly, thank you so much for the review, and I'm really happy you are pleased with the service so far, I am positive we will get your sale through soon! Bentley Hurst Team
5/5
GoogleFrom the time I started interacting with Rebecca it was simply just great.An outstanding lady and so very helpful and prompt in replying and following up on details.I must say it is for staff like her that I would do business again with Bentley Hurst.Extremely alert and on the job with immediate answers and solving issues. Would like to wish all the best to her and the rest of the Bentley team and my sincere thanks in selling the property.
Thank you, Kalaimani, Rebecca is great and I am glad she assisted you/ finally got the house sale across the line! Many thanks, James
5/5
GoogleI had the pleasures of dealing with Poppy and Bentley Hurst and wanted to express my gratitude for how professional and helpful she was. She is a credit to the business!
Thank you so much for the lovely review, it's very much appreciated! Bentley Hurst
5/5
GoogleI would like to thank the team at Bentley Hurst for their excellent service, massive help and genuine friendliness. If you are looking for an agency that truly cares for you as a client, look no further. Massive shoutout to James, Elvita and Talana for their efforts in finding my new place.
Thank you for the great review, Helina. Hope you enjoy your new apartment. James
5/5
GoogleFantastic working with Joe Holt more than once on my property sales. Extremely professional and knowledgeable. Always very honest and gives Fantastic, realistic advice on market valuations. Strongly recommend.
Thank you so much for the lovely review, it's very much appreciated! Bentley Hurst
5/5
GoogleExcellent teams. They help me to solve the problem in renting apartment from Hong Kong. They also can give me an online viewing and make me have a decision faster. Thanks James and his colleagues.
Thank you, Cheng, I'm really happy we found you a suitable property and appreciate the review! All the best, James.
5/5
GoogleI so leased to write this review of Bentley Hurst as the sales team were very helpful and successful in selling my apartment in Manchester. Their friendly emails and updates kept me informed of latest viewings throughout the advertising period. Thank you Bentley Hurst team.
Thank you so much for the lovely review and kind words! All the best, Bentley Hurst Team
5/5
GooglePoppy was very helpful in opur property search, very knowledgable and always happy to find out more information whenever requested. Helpful that we could view after 5 to fit around our schedules, overall made the viewing experience a pleasant one.
Hello Rob, thank you for the review and so nice to hear the positive feedback about Poppy. Many thanks, Bentley Hurst
4/5
GoogleFirst off, good experience overall and I'd have happily posted 4.5 if Google had allowed it. For speed and attention, we’re glad we chose to use an independent agent rather than a national one. We’d consider using them again in future. Service used: just the tenancy find What they did well: James said at the first meeting that he was confident they could find a tenant within 1.5 weeks. And they did! 10 out of 10 for the most important marker. Also, the 3D filming/photo/ad were all done within 2 days. Top efficiency. Poppy then followed up on most of the rest and was always quick to respond and to the point. Where they could improve: As it was our first time using an agent / using their online system, they would do well in perhaps explaining a bit more about the process / system, what we needed to do, etc..
Hi Chris, thank you for your review and feedback, it was great, finding you a tenant and your comments re the initial process have been taken onboard and will we definitely improve this! Many thanks, James
5/5
GooglePoppy Carter is so very helpful! She is very responsive and patient. 👍👍👍 She helped us to find a great apt and helped us to negotiate the price. It’s not our first time to work with an estate agent, but it’s definitely the smoothest experience.
Thanks so much for the kind words, they really mean a lot!
5/5
GoogleRecently completed on a flat with Bentley Hurst and recommend them highly. Rebecca was my main contact who was super helpful and nice throughout the process!
Thank you very much for the review and lovely words!! All the best, James
5/5
GoogleI have had such a positive experience with this team as a prospective tenant. I can see why they are so highly rated! They have been so helpful, attentive and friendly on the phone. I had a viewing for renting a property and unfortunately … More
Hello Emily, thank you so much for the lovely feedback and review, you've also been a pleasure to deal with and understanding of our situation with the property. Wish you all the best for the future. Bentley Hurst
5/5
GoogleTegan has been fabulous throughout the marketing process of our property. She always responds promptly and professionally as well as ensuring that we have been kept fully updated. A 5* service for a 5* team at Bentley Hurst estate agents. Thank you!
Hello Suzy, really appreciate your review and I'm glad we found you a suitable buyer! All the best, Bentley Hurst
5/5
GoogleWe’ve recently just started renting with a new landlord in Manchester through Bentley Hurst. The whole experience has been so easy! James was unbelievably helpful and so grateful for it being a smooth journey to get settled.
Thank you for the great review, Millie, really nice to see that you've had a good experience with ourselves. All the best, Bentley hurst
5/5
GoogleWhere do I start with Bentley Hurst! We had such a great experience with this estate agent, and that was largely down …
Thank you so much for the lovely review, it's very much appreciated! Bentley Hurst
5/5
GoogleVery happy with their service. Especially happy with Tegan who was friendly and very helpful. Very responsive and made the process very easy.
Thank you so much for the lovely review, it's very much appreciated! Bentley Hurst
1/5
GoogleIt is incredibly disappointing that during the entire tenancy, we had no issues with the real estate until it came to our deposit and the false and unethical means in which your agency withheld our deposit. Delayed Deposit Refund: Our deposit was not promptly refunded until we explicitly requested it on multiple accounts. False Claims and Manipulated Evidence: Your agency attempted to withhold our deposit under false pretenses, including baseless claims of damage to the property. Manipulated evidence and deceitful practices were employed, breaching our trust and constituting unethical behavior. Consistent Photographic Evidence: Upon review, all photographic evidence presented by your agency remained consistent with the property's condition at the time of our departure. This casts doubt on the validity of claims made regarding damage to the property. Not to mention the check in report and check out report, were the EXACT same, with the dates changed, (not even all of the dates were right, poor form trying to manipulate the documentation). Failure to Address Concerns: Despite our attempts to rectify the situation through communication, our emails were ignored, and no action was taken by your team until legal intervention was taken. Purposeful Delay in Deposit Return: Only after involving TDS did we finally receive the return of our deposit, indicating a deliberate prolongation of the process to accrue interest. All of this overrules any positive experience we had during the tenancy.
Hello Lia, thank you for the review and obviously disappointing to see that you've not had the best experience with the return of your deposit after a successful tenancy with ourselves. I've also received your complaint via email, which I have responded too and hopefully explained why there has been delays in returning the deposit to you and issues that have been out of our hands. This is the first negative review about our deposit return procedure so, I've taken your points on board and your feedback is appreciated. All the best moving forward. James Associate Director
5/5
GoogleService with these guys has been great. Our property was excellently represented and sold within days of being listed. Communication has been consistently responsive and clear. And Joseph and Tegan were brilliant.
Thank you for the lovely review, Micah, I am really happy we found a buyer for you within a short space of time! All the best, James
5/5
GoogleTegan Evans is brilliant. She is committed and devoted to her professionalism. She is kind and patient with customers. She also has a strategic plan to help customers to achieve their goals. She has gained my respect and trust.
Thank you, Minjie, really appreciate you sharing your feedback with ourselves. Many thanks, Bentley Hurst
5/5
GoogleGreat professional team who sold my apartment in Manchester at a price I was happy with! Big thank to all especially Rebecca who was amazing dealing with both legal teams to get the final completion! Would highly recommend.
5/5
GoogleI've had a very positive experience with Bentley Hurst. Jonny has been great with getting my properties on the market and getting people in the property. They give advice on the which tenants to accept based on a number of variables due to their experience in the industry. I would recommend Bentley Hurst to anyone.PositiveQuality
Thank you, Nat!! Appreciate it, love having you as a landlord of ours, Jonny boy 😆 …
5/5
GoogleBrilliant service and very knowledgeable. I am currently selling a property with Bentley Hurst and have been impressed with the service from the whole team. In particular Joe, who valued and marketed the property, and Poppy who carried out a number of viewings.
Thank you for your kind words, Rowan. Really happy we found a suitable buyer for you, and we look forward to getting this one over the line as soon as possible for you. Kind Regards, Bentley Hurst Team.
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Yes. In The Trusted Agent 2026 awards: Bentley Hurst, Manchester won Platinum.
