Trusted Agent profile · Manchester, Greater Manchester
Verified
★★★★★
745 reviews across 2 platforms
241 Deansgate, Manchester, Greater Manchester, M3 4EN
Ascend Properties's office in Manchester, Greater Manchester, at 241 Deansgate, is rated 3.5 out of 5 across 745 reviews on two platforms, including 724 Google reviews rated 3.5.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
As an investor client, I cannot fault Ascend, by far the best agency I've dealt with over the years. Adam Stephenson is a pleasure to deal with, attentive and ...Read all 2 from landlords
Ascend were very quick to arrange a viewing for me and during the viewing Aaron was very helpful, answering questions and then providing clear next steps. He ...Read all 17 from tenants
Welcome to an independently-run, independently-minded estate and lettings agency. Ascend was founded on the belief that estate agents could do a lot better. We’d been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too. So we decided to build our own home. This new home wasn’t made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches. By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn’t just about experience and expertise. We had one philosophy: to keep the promises we made. Then we opened the doors. Welcome to Ascend. We’re built on higher standards.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
GoogleHaving been with some not so great letting agents in the past, I’ve been very pleasantly surprised with Ascend! They have great systems in place for reporting maintenance issues etc, and always get things sorted promptly. I’ve not ever had a problem that’s not been sorted quickly.
5/5
GoogleLovely letting agents, super helpful and quick to respond to questions and queries. It was my first experience in looking at renting a property and Ascend have made it an enjoyable experience. Highly recommend to all prospective renters looking for a smooth and professional service from start to finish!
1/5
GoogleTerrible service, talking on the phone is an impossible mission.NegativeResponsiveness, Professionalism
Hi Daniel, we are saddened to hear that your attempts to contact Ascend Deansgate have been difficult. Our intention is to find you the perfect property and make the process as easy as possible. I can see that you had a viewing cancelled on Monday 19th October as it was prior let agreed. Please email directly to lettings@ascendproperties.com (FAO Rob) to arrange a call back & I will prioritise your viewing preference.
5/5
GoogleExcellent and proof service, moved in very quickly and professional throughoutPositiveProfessionalism
Many thanks Darren!!
4/5
GoogleGreat experience with Ascend so far. They have been on the ball from organising the viewing to completing the reference checks. They have kept us up to date on every step of the moving in process and prompt in replying to questions. Hopefully these high standards will be maintained after moving in!
5/5
GoogleGreat agency, proceeding with my application and completed my referencing very quickly.
Thanks Jake!!
5/5
GoogleThis Ascend Properties is very fantastic agency. I strongly recommend this agency as it consists of very lovely and attractive properties. And the staff is very excellent and very cooperative. Anybody looking for lovely properties with expertise services, then go for Ascend Properties only, you would be very happy at the end.
5/5
GoogleI found Ascend really easy to deal with! Everything from finding the right property, securing the right property and the move in experience! I’ve had a couple of problems with my flat since (not their fault) and they have been a great help going above and beyond.
5/5
GoogleThis Ascend Properties is very fantastic agency. I strongly recommend this agency as it consists of very lovely and attractive properties. And the staff is very excellent and very cooperative. Anybody looking for lovely properties with expertise services, then go for Ascend Properties only, you would be very happy at the end.
5/5
GoogleThis Ascend Properties is very fantastic agency. I strongly recommend this agency as it consists of very lovely and attractive properties. And the staff is very excellent and very cooperative. Anybody looking for lovely properties with expertise services, then go for Ascend Properties only, you would be very happy at the end.
5/5
View AgentsGreat service received
Ascend have been my agent for over 18 months and I have to say I have been extremely impressed by the levels of efficiency across the board. From securing a tenant within a week to regular updates throughout the tenancy. I am pleased to say I am a very happy landlord.
5/5
GoogleAscend were great to deal with, specifically Ryan as he was up front about the property and the area. Moving to a new city makes it difficult to arrange viewings and scope out areas but with Ascend everything ran smoothly. I would recommend Ascend to anyone looking for a new property.
5/5
GoogleAs my first time renting since moving from home, everything from Ascends end have been great. I would recommend them to my friends looking to rent in Manchester as it was a very smooth process, everyone at the city centre branch have been great to me.
1/5
GoogleUnacceptable services!! I know they’ve hired bots to rate them 5 stars
Unfortunately we are unable to respond to your review as you have not a valid description nor can we match your name on our records as having any previous dealings with us. If you'd like to discuss this further, please contact Adam Stephenson on 0161 669 4982. Thank you.
1/5
GoogleHard to deal with and lost property after applying and leaving deposit in manchester.
Hello Leanne, I am very sorry to hear that you have been dissatisfied with the service received. Unfortunately I am unable to locate you on our system therefore cannot provide further comment at present. If you would like to discuss the matter further, please email our Operations Manager, Stacey Rushworth - Stacey.rushworth@ascendproperties.com
5/5
GoogleAscend properties were very helpful towards me. Courtney one of the estate agents took us round two properties and was very nice and friendly. He was professional and honest and made it very easy for us to decide on a property with ascends. The service he provided was excellent.
5/5
GoogleGood quick service and friendly easy to work with staff. Rob who took us around the properties on the viewing was very enthusiastic and answered all our questions really well, and the staff since have all been very helpful in making my first experience renting a flat go simply.
5/5
GoogleEasy, seamless and friendly company - has helped to make finding my first home less-intimidating.
Hi Banarn, Finding your first home can be so simple and stress-free if you choose the right agency - luckily, you did! Thanks for the kind words and we hope you enjoy settling in to your new place. Ascend Properties Manchester
5/5
GoogleI've had a very good experience with ascend. Beth and Aaron have been very helpful, especially when the first flat we wanted to rent fell through. They helped us to secure a new flat quickly. Great communication, responding to emails quickly and very friendly, would recommend.
5/5
GoogleGood service and sorted everything out really quickly!
Thanks Keon!!
1/5
GoogleUnacceptable services!! I know they’ve hired bots to rate them 5 stars
Unfortunately we are unable to respond to your review as you have not a valid description nor can we match your name on our records as having any previous dealings with us. If you'd like to discuss this further, please contact Adam Stephenson on 0161 669 4982. Thank you.
1/5
GoogleTerrible customer service zero pointsNegativeResponsiveness, Quality, Professionalism
I am sorry you have felt it necessary to leave this review, if you could provide more context we may be able to assist you. We are more than open to discussing this matter further if you’d like to call us directly to resolve.
1/5
GoogleVery disappointing, bad service.NegativeResponsiveness, Quality, Professionalism, Value
We are sorry to hear your experience hasn’t been a positive one, please don’t hesitate to call in to the office to discuss any issues you may have further and we will assist in any way we can.
1/5
GoogleScammers!! Never ever give your deposit to these scammers
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
17 reviews from tenants, rated 3.0 out of 5 on average. For example, Stephanie wrote: "Ascend were very quick to arrange a viewing for me and during the viewing Aaron was very helpful, answering questions and then providing clear next steps. He ..."
