Trusted Agent profile · Manchester · Greater Manchester
Verified
★★★★★
776 reviews across 2 platforms
241 Deansgate, Manchester, Greater Manchester, M3 4EN
Ascend Properties's office in Manchester, Greater Manchester, at 241 Deansgate, is rated 3.5 out of 5 across 776 reviews on two platforms, including 755 Google reviews rated 3.5.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
As an investor client, I cannot fault Ascend, by far the best agency I've dealt with over the years. Adam Stephenson is a pleasure to deal with, attentive and ...Read all 2 from landlords
Ascend were very quick to arrange a viewing for me and during the viewing Aaron was very helpful, answering questions and then providing clear next steps. He ...Read all 17 from tenants
Welcome to an independently-run, independently-minded estate and lettings agency. Ascend was founded on the belief that estate agents could do a lot better. We’d been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too. So we decided to build our own home. This new home wasn’t made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches. By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn’t just about experience and expertise. We had one philosophy: to keep the promises we made. Then we opened the doors. Welcome to Ascend. We’re built on higher standards.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
1/5
GoogleA great agency for property owners/landlords but not for tenants/renters. Just read the recent reviews and you will understand.
Good Afternoon Vama, I cannot see any record of yourself on our internal system as a tenant or landlord client. Please feel free to share any further information to support your review or call the Manchester Team on 0161 637 8336 and ask for the branch manager. We will be happy to hear any concerns. Many thanks, Ascend Manchester Team.
1/5
GoogleAbsolutely the WORST property managers I have dealt with. If I had to sum up the staff in one word I would say incompetent.NegativeQuality, Professionalism
Thanks for your feedback Kieran. I am sorry to hear you are unsatisfied with the service received. Would it be possible for you to provide some information relating to your review please? If you wish to contact your property manager, here are her details: Aleaya Afzaal Property Manager Aleaya.afzaal@ascendproperties.com 0161 667 5170 Thank you.
1/5
GoogleThere staff haven’t got a clue what they are doing and seem to be severely undertrained. Almost to the point of them being rude and not understanding there role as managing agents. I would avoid if you can!
We are unable to find any contact details under the name of Elliot Williams on our system - is it possible for you to please give Adam a call on 0161 637 8336 or 07872 025 102? We would like to speak to you and rectify any issues you may be having. Thanks
5/5
GoogleYour team was always prompt to answer my inquiries and provided me with all the necessary information to make an informed decision. I was impressed by your attention to detail and willingness to go above and beyond to ensure that my needs were met.
1/5
GoogleThey are just cheating wherever they can. They are faking TDS certificates trying to fool tenants and taking their money. This agency is just disgusting in every ways! Avoid them!
Hello Leigh, Thank you for taking the time to leave us some feedback. Whilst we value all comments left by our customers, we are disappointed to hear that your experience hasn’t been completely positive. Unfortunately we are unable to locate your name in our system and therefore cannot identify the issue. If you would like to discuss this with us so we can look at this matter further, please get in touch with your Property Manager directly or call our Property Management Centre on 0161 669 4982 so we can investigate this for you.
5/5
GoogleGreat agency - worked with Josh Young and can't stress how helpful and informative he was. 10/10 service
1/5
GoogleCouldn't even be bothered turning up for the viewing after changing it themselves on the day. No response as to where the guy was or why they didn't turn up. Awful customer service and waste of a Saturday morning.
We’re glad that this issue has now been resolved and you are now happy and in regular contact with our team. Please do let us know if there is anything further we can help you with.
5/5
GoogleAcsend is a great estate agents, quick to sort out any problems and always happy to help!
5/5
The Trusted AgentApplication
We applied for a property through Ascend and found that the process was smooth and easy to follow. We thought the application form was a little difficult to understand but with the referencing teams help we managed to fill it in. Having applied for properties through other agents we would definitely recommend Ascend to anyone. Judging by the experience we have already had we are looking forward to moving in!
2/5
GoogleNot professional enough, given contact to the lower contactor. My gas hub was fixed and the next day was push inside of the 🪵 wood …
Hi Bolanle, thanks for your message. We do source multiple quotes for works from different contractors. If you would like to discuss further, please call the PM Team on 0161 669 4982.
1/5
GoogleI have never come across such a terrible agency, they don't respond to emails...and every time we need to fix something they are not available or still don't respond, what unprofessionalism!
1/5
The Trusted AgentWill rinse you for money at every oppurtunity
Ascend will charge you a £200 "admin fee", when you ask what this admin fee is for, they can not give you an itemised list of what that goes towards. Then, when the time comes for checkout, they will take a further £54 for a check out fee. Also, don't believe the reviews, they will tell you to rate them 5* to avoid some other check in fee. Absolute scam.
5/5
GoogleHad a couple of viewings with Nathan from Ascend, really helpful and knowledgeable, providing us helpful insights to the whole process of letting a property. Would highly recommend.
5/5
GoogleI have been with this company for years never had any problems always very understanding and have been there all through Covid repairs always done within time frame
Thank you Lisa! We really appreciate your kind words!
5/5
GoogleAaron was the agent that helped me find the property I wanted. Amazing service and quick process. Thank you
5/5
GoogleReally happy with the property we got from ascend, big thanks to Aaron for showing us around he was really helpful!
4/5
GoogleAgent was friendly and helpful throughout the entire process from viewing to application to moving in. Would recommend.
1/5
GoogleThis company are negligent and unprofessional. They have done nothing but cause unnecessary stress and upset to my wife and I. They deserve no stars but that is not an option. A disaster.
Hi Sébastien, You experienced an unfortunate sequence of events during your ownership of a property managed by Ascend. We strongly refute allegations of falsifying legal documentation. Ascend have provided advice on your situation and made recommendations based on our experience. We have also advised on legal opportunities available in relation to recovering your previous tenants arrears. You are still within your rights to pursue this balance. Again, we are very sorry for the experience you have had.
1/5
GoogleWorst experience ever,they took the deposit money and didn’t give the flat Better don’t try to rent with them .
Good Morning Jesus, I cannot see any record of yourself on our internal system as a tenant or landlord client. Please feel free to share any further information to support your review or call the Manchester Team on 0161 637 8336 and ask for the branch manager. We will be happy to hear any concerns. Many thanks, Ascend Manchester Team.
0.5/5
The Trusted AgentDisappointed
Absolutely disappointed as we looked after the property as it was ours but at the end of the tenancy they still wanted to rip us off saying that we left the property dirty. We moved out in September and still waiting for the deposit and they want to charge us more than £100. Be very aware!
5/5
GoogleEasy approach, good customer service and reliable.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much!!
5/5
GoogleI can highly recommend this agency. They are responsive and have a very human and professional approach.PositiveResponsiveness, Quality, Professionalism, Value
Hi Agnieszka, thank you for your kind review. I will pass them on to the team!
5/5
GoogleAscend have been fantastic so far! Their members of staff are friendly and always willing to help. They make viewings of properties very easy to accommodate and the text confirmations of the address and times of viewings are great to refer to when you have millions of viewings booked all over the city! I can't wait to move into my new home! Thanks Ascend!
5/5
GoogleThe Ascend team was incredibly helpful and accommodating to my husband and I when we wanted to view properties, and assisted us with finding a place to call home. The team of agents is professional and efficient, and have taken care to explain UK property laws and requirements to us because we had started the conversation while still being based in South Africa.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
17 reviews from tenants, rated 3.0 out of 5 on average. For example, Stephanie wrote: "Ascend were very quick to arrange a viewing for me and during the viewing Aaron was very helpful, answering questions and then providing clear next steps. He ..."
Tell us what you need and we'll pass your enquiry to Ascend Properties and up to three other top-rated agents near Manchester.
