How many reviews does Ascend Properties Manchester have?

Ascend Properties's Manchester office has 745 reviews across two platforms: 724 on Google, 21 on View Agents.

What is Ascend Properties Manchester's rating?

Ascend Properties Manchester is rated 3.5 out of 5 across all 745 reviews, and 3.5 out of 5 on Google from 724 reviews.

Where is Ascend Properties's Manchester office?

Ascend Properties Manchester, 241 Deansgate, Manchester, Greater Manchester, M3 4EN.

Trusted Agent profile · Manchester, Greater Manchester

Verified

Ascend Properties Manchester reviews

3.5

★★★★★ Good

745 reviews across 2 platforms

241 Deansgate, Manchester, Greater Manchester, M3 4EN

Ascend Properties's office in Manchester, Greater Manchester, at 241 Deansgate, is rated 3.5 out of 5 across 745 reviews on two platforms, including 724 Google reviews rated 3.5.

3.5 / 5

724

Reviews on Google

This office

3.2 / 5

Reviews on View Agents

This office

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Landlords2 reviews

5.0 / 5 As an investor client, I cannot fault Ascend, by far the best agency I've dealt with over the years. Adam Stephenson is a pleasure to deal with, attentive and ...Jordan, 15 November 2016Read all 2 from landlords

Tenants17 reviews

3.0 / 5 Ascend were very quick to arrange a viewing for me and during the viewing Aaron was very helpful, answering questions and then providing clear next steps. He ...Stephanie, 6 August 2017Read all 17 from tenants

About Ascend Properties Manchester

Welcome to an independently-run, independently-minded estate and lettings agency. Ascend was founded on the belief that estate agents could do a lot better. We’d been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too. So we decided to build our own home. This new home wasn’t made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches. By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn’t just about experience and expertise. We had one philosophy: to keep the promises we made. Then we opened the doors. Welcome to Ascend. We’re built on higher standards.

Reviews

Every review we hold for the Manchester office, from every platform, shown as written. First names only.

1/5

Google

A beached jellyfish is completely and utterly useless, it can do absolutely nothing, but that's understandable as it has no brain and only a very basic nervous system. Even it, however, would make a more competent estate agent than Ascend

Wing · 19 August 2020

Agent replied

We are very sorry that you feel disappointed with the service received from Ascend. We have tried to contact you to discuss and obtain some constructive information however we have been unable to reach you. If you would like to discuss further, please contact us on 0161 669 4982.

1/5

Google

For the 3rd time I have been flooded from roof "same place " Refused to reimburse me for damage to my goods saying i should claim from my insurance LOL!!! a joke of a maintenance team

Haven · 18 June 2021

Agent replied

Thank you for taking the time to leave us some feedback. We value all comments left by our customers and are disappointed to hear that your experience hasn’t been completely positive. Unfortunately the building in which your apartment is located has had issues with leaks from the roof. As you are aware, the building is maintained by a completely separate block management company, rather than Ascend. We are therefore unable to assist with any repairs to the roof and have no control over the time scales or works completed. Block management, are aware of the issues with the roof and are working to repair and resolve. We will continue to update you as soon as we recieve any updates from the block management company. If you wish to discuss further, please contact our property management team.

5/5

Google

Aaron made the process of finding a property so much easier and everyone i spoke with from Ascend was helpful with our questions. Overall very good customer service.

Tara · 8 July 2018

5/5

Google

Great service/communication, they always keep you updated with any changes and respond to queries quickly. The app is also easy to use 👌 …

Jay97 · 12 January 2023

Agent replied

Hi Jay, thanks for leaving us a review. We appreciate your kind words & I will pass them on to the team. Nice to hear positive feedback on our new app as well! Many thanks! Manchester Deansgate Team.

5/5

Google

So far is the best properties agency. For us was always helpful and professional when we contacted them. Keeping like that Ascend team.

Vasile · 3 February 2023

Agent replied

Thanks Vasile!

1/5

Google

Renting with them has been one big stressful nightmare. They don't respond to e-mails or phone calls. We've been forced to wear face masks in our own flat due to the mould and damp that has been there for months. The only contact we've had from our Property "Manager" is this weird, creepy e-business card thing. "Stress-free, relaxing and enjoyable". Not quite.NegativeResponsiveness, Quality, Professionalism, Value

Stu · 11 November 2021

3/5

Google

I been with ascend for two years, and they might be the best agency in town when it comes to check-in procedure, rent handling, maintenance, etc. However, when it comes to the check-out and end of contract, the become a totally different agency... they take days to issue a move out report and even longer to reply to emails, and at the end, they provide you with wrong numbers for your deposit refund!

Khaled · 11 October 2019

3/5

Google

Khalid · 23 September 2019

5/5

Google

Great letting agency. They respond to issues and queries fast and work extremely well with young couples unlike other agencies. I have had no issues or concerns at all.

Holly · 17 May 2022

Agent replied

Hi Holly, thank you for your kind comments. I will pass these on to the team!

5/5

Google

My experience with Ascend was very professional, all of my questions were answered and I felt reassured. The agent was very easy to talk to, which made me feel at ease. At no point did I feel I was rushed with any of my queries. The agent was very patient and co-operative as well as friendly. I would definitely recommend this Agency to everybody, as I was a very satisfied customer 😀

Shabana · 31 December 2019

1/5

Google

Agreed to rent the house, been told to send the details of people who will be living in the house next day which I did and I received email saying that the property been taken by somebody else. Very unprofessional !!!

Sebastian · 19 February 2019

Agent replied

Thank you feedback, we are sorry to hear that you feel you have received an unprofessional service from us. Unfortunately we could not reserve the property for you until you had paid the application fee. You were not advised to pay the application fee immediately, as we required additional information from you relating to the affordability part of the application process. As you could not provide this at the viewing appointment we requested you send this in writing, via email as soon as possible so that we could review it. As application fees are non-refundable, we need to be 100% certain you will not have any issues during the application process, that could potentially leave you out of pocket. Our timeline is as follows: 11.02.2019 12:45pm, Your viewing of 9 Tunwell / further affordability details requested. 11.02.2019 13:00 pm, Viewing with other party 11.02.2019 21:30pm, Application fee paid by other party 12.02.2019 23:10pm, Further affordability details received from you As explained on your viewing, regrettably we are not able to reserve a property for you until you provide the necessary information required and subsequently pay the application fee. Again we value your feedback and wish you the very best with your property search. We will endeavour to ensure our application process is clearly explained in future. If you would like to discuss this matter further, please feel free to contact Scott Teale at the Leeds office on 0113 487 5850.

1/5

Google

Read - 'The Ascend Properties Experiment' on Reddit before renting with them. It tells the truth. They have been awful to rent with and wish the truth had been made available sooner.

John · 15 September 2021

Agent replied

Thank you for taking the time to leave us some feedback. Whilst we value all comments left by our customers, we are disappointed to hear that your experience hasn’t been completely positive. Please get in touch and provide us with any problems that you have encountered and we will be able investigate for you.

4/5

Google

Agents are very polite and easy to speak to, however due to high demand a lot of times it's difficult to get hold of which can cause delays when signing a new tenancy.

Anna · 23 June 2021

Agent replied

Hi Anna, many thanks for your review. In peak season it can be very busy on the lines. To counter-act this, our teams should be calling you back before the close of business & following up with an email; we try to cover both bases. I will of course pass your comments over to the teams so we can streamline the process a little over busier months. If you know the email address of your direct contact at Ascend, please drop them an email in the short-term if you cannot reach them on the phone.

1/5

Google

Ben · 21 June 2021

1/5

Google

The worst property management company I have ever experienced and I was stuck with them for 3 years! Would avoid moving into a flat again if I knew they were ran by Ascend.

Lucy · 30 May 2024

5/5

Google

It was my first time to rent in the UK. The staff there are really patient to answer my questions and our communications were efficient. Every step including referencing is smooth, they are always willing to help you. Nice experience!

Mingxuan · 15 January 2019

Agent replied

Hi Mingxuan, We are honoured that you chose Ascend to find your first home to rent in the UK - we hope you are all settled in! Ascend Properties Manchester

4/5

Google

The renting process was really quick and transparent, we had all the information at every stage, and after the signing, all the issue that we had were resolved very quickly and efficiently.

Kamila · 2 July 2021

Agent replied

Hey Kamila, thank you for your kind review! Anything we can do to get that elusive 5th star, please do let us know!

5/5

Google

Matt was great - really helpful and made the whole process really easy when I had needed to end my tenancy. Couldn't ask for anything more!

Rachel · 8 July 2016

5/5

Google

First time renting - great so far Very helpful in providing me with a good service for my first time renting. All information was clear, concise and helped me through the process.

Angus · 5 June 2021

Agent replied

Thanks for your kind words Angus! Please do let us know if you require anything along the way! RH.

1/5

Google

A great agency for property owners/landlords but not for tenants/renters. Just read the recent reviews and you will understand.

Vama · 11 February 2023

Agent replied

Good Afternoon Vama, I cannot see any record of yourself on our internal system as a tenant or landlord client. Please feel free to share any further information to support your review or call the Manchester Team on 0161 637 8336 and ask for the branch manager. We will be happy to hear any concerns. Many thanks, Ascend Manchester Team.

1/5

Google

Absolutely the WORST property managers I have dealt with. If I had to sum up the staff in one word I would say incompetent.NegativeQuality, Professionalism

Kieran · 21 June 2022

Agent replied · 20 June 2024

Thanks for your feedback Kieran. I am sorry to hear you are unsatisfied with the service received. Would it be possible for you to provide some information relating to your review please? If you wish to contact your property manager, here are her details: Aleaya Afzaal Property Manager Aleaya.afzaal@ascendproperties.com 0161 667 5170 Thank you.

1/5

Google

There staff haven’t got a clue what they are doing and seem to be severely undertrained. Almost to the point of them being rude and not understanding there role as managing agents. I would avoid if you can!

Elliott · 15 January 2019

Agent replied

We are unable to find any contact details under the name of Elliot Williams on our system - is it possible for you to please give Adam a call on 0161 637 8336 or 07872 025 102? We would like to speak to you and rectify any issues you may be having. Thanks

5/5

Google

Your team was always prompt to answer my inquiries and provided me with all the necessary information to make an informed decision. I was impressed by your attention to detail and willingness to go above and beyond to ensure that my needs were met.

Aki · 2 August 2023

1/5

Google

They are just cheating wherever they can. They are faking TDS certificates trying to fool tenants and taking their money. This agency is just disgusting in every ways! Avoid them!

Leigh · 5 June 2021

Agent replied

Hello Leigh, Thank you for taking the time to leave us some feedback. Whilst we value all comments left by our customers, we are disappointed to hear that your experience hasn’t been completely positive. Unfortunately we are unable to locate your name in our system and therefore cannot identify the issue. If you would like to discuss this with us so we can look at this matter further, please get in touch with your Property Manager directly or call our Property Management Centre on 0161 669 4982 so we can investigate this for you.

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Questions about Ascend Properties Manchester

What do tenants say about Ascend Properties Manchester?

17 reviews from tenants, rated 3.0 out of 5 on average. For example, Stephanie wrote: "Ascend were very quick to arrange a viewing for me and during the viewing Aaron was very helpful, answering questions and then providing clear next steps. He ..."

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