Every review we hold for the Manchester office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleStill waiting for rent refund even though the tenancy ended at the end of October.
They automatically deduct £120 "check out fee" from your deposit which is daylight robbery. Charged £78 for "professional cleaning" of the bedroom, which was just a quick hoover under the bed.
Dan · 16 December 2019
Agent replied
Hi Dan, I’m sorry to hear of your dissatisfaction regarding our fees, deposit deductions and return of rent. I can confirm that when you entered into the tenancy, you signed a tenancy agreement agreeing to the £120 check out fee chargeable at the end of the tenancy. This fee is also detailed in the property listing so that the information is available to you prior to booking a viewing of the property. On top of this, we also include all fees in the application paperwork. Having looked into your account, I can see that you were in contract until 2020 but wanted to vacate the property early, therefore we advised that you would be liable for the rent until a new tenant took occupancy of the property. A new tenant moved in on the 4th November and so we could not end your tenancy until this date. The check out report confirmed cleaning was required not only to the bedroom, but also the oven and sofa, along with the replacement of items. The cost was put forward to you and you agreed. Should you have not been in agreement, as always you were able to raise a dispute with the TDS. Once the deposit was settled, the overpayment of rent was processed to yourself and I can see that you are in receipt of this payment.
★★★★★ 5/5
GoogleBeen in the property for 7 months now, and any issues we have had have been resolved promptly and to a high standard. We needed a new extraction fitted in the bathroom, and the works were completely very quickly and professionally, including a full repaint of the room we were not expecting.
So far, our experience has been overwhelmingly positive, and we would definitely consider renting through them again next time we move :)PositiveResponsiveness, Professionalism
Claire · 11 November 2020
★★★★★ 5/5
Googlei just want to say that this is the best letting agent by far in manchester, i have been renting properties for over 12 years with various agents and have always struggled with communicating etc, however i deal with Euan who is absolutely superb he does not stop until your happy, i cant thank Ascend enough for everything they did to get me in my property and if anyone is thinking of using Ascend... USE THEM!
Jake · 15 July 2020
★★★★★ 5/5
GoogleWas a seamless process from start to finish.
Rob was very helpful and when he said he would get call me back he would. Thanks for all your help guys
Knock · 11 October 2019
★★★★★ 3/5
GoogleMixed experience. We had a issues with a lack of communication during our tenancy coupled with an ongoing water ingress in our master bedroom. Our main point of contact at the time, we feel, performed below expectations although we have been informed that person is no longer an employee of Ascend. Having been contacted by Adam following our departure from the property we were given the chance to discuss our experiences and offer feedback which was a welcome opportunity. It was appreciated that Adam fed back our input to his team and then talked through what has been done to improve the experience of current clients.
Chloe · 8 July 2018
★★★★★ 1/5
GoogleCurrently at 24 days with a broken boiler do not rent from this company.
Kooseandco · 21 January 2024
Agent replied · 21 March 2024
Hello,
Thank you for your review. I’m very sorry to hear your experience has not been positive.
Unfortunately, we haven’t been able to locate your details on our systems. If you can contact our office on 0161 637 8336, we would be more than happy to help.
Kind regards,
The Ascend Team
★★★★★ 5/5
View AgentsLandlord review
As an investor client, I cannot fault Ascend, by far the best agency I've dealt with over the years. Adam Stephenson is a pleasure to deal with, attentive and professional at all times.
Jordan · 15 November 2016
★★★★★ 5/5
GoogleWent to view a flat with a letting agent from Ascend lettings on Wednesday. Can't wait to get the keys and get in now. Thanks so much Ascend lettings, especially Courtney.
Daniel · 8 July 2018
★★★★★ 5/5
GoogleWe highly recommend Ascend properties. We are very happy how they helped us with our lovely apartment,. They were very helpful and kind, especially James did his best! Their customer service is excellent!
Pavel · 9 July 2015
★★★★★ 5/5
View AgentsAmazing staff
Ive rented quite a few properties and had nothing but trouble with the agents so to my shock after signing up to rent a new property to come across well mannered kind and helpful staff is such a refreshing change. Nadia could not do more to help was efficient polite professional and went above and beyond to help. Honestly couldnt recommend more highly all from one person... your a credit to the company and thank you for making this experience stress free
Matt · 20 March 2017
★★★★★ 5/5
GoogleI've been with Ascend Properties in Manchester for the last couple of years and, after a terrible experience with another Manchester based estate agents, renting via them has been a breeze and an overall great experience so far.
Sophia · 24 July 2021
Agent replied
Hi Sophia, many thanks for your positive review. I will pass this on to the team!
★★★★★ 1/5
GoogleHad a very bad experience dealing with this company. I found them to be disorganized and lack the professional experience when it comes to dealing with customers. Ensure that the job is fully and completely executed to your best satisfaction before paying your bill.
Nab · 16 December 2019
Agent replied
Hello Nab, I am very sorry to hear that you have been dissatisfied with the service received. Unfortunately I am unable to locate you on our system therefore cannot provide further comment at present. If you would like to discuss the matter further, please email our Operations Manager, Stacey Rushworth - Stacey.rushworth@ascendproperties.com
★★★★★ 1/5
GoogleDreadful agency, take months to get anything sorted, got me to pay their fees based on lies and they just make everything difficult. Do not recommend them at all.
EDIT: Since this review a better member of their staff has approached me to remedy most of the issues.
Michael · 15 January 2017
Agent replied
Your comments are important to us and we would therefore like to take this opportunity to apologise that your tenancy has not run as smoothly as we would like. While every attempt was made to ensure maintenance works were completed promptly, unfortunately on this occasion we were let down by a contractor.
We understand you are now in touch with the most senior member of our management team who will continue to be your point of contact at Ascend for the length of your tenancy. We hope you enjoy the remainder of your tenancy with Ascend.
★★★★★ 5/5
GoogleWe're a young couple moving into our first rental, coming into Manchester from a long way away. After being really disappointed with the service other agents had provided us; never receiving call backs that were promised, failing to inform us that properties that we were booked in to view had been let, and just general lack of knowledge about the properties we were being shown, we found Ascend to be an absolute breath of fresh air. They phoned to confirm our appointments, were incredibly knowledgable about the properties and surrounding transport links and amenities. The agent we dealt with, Terrie Eason, went to a lot of trouble to arrange an extra viewing for us the same evening and showed us two extra properties.
Overall we were incredibly impressed with the service we received and would highly recommend Ascend to anyone.
Victoria · 31 December 2016
★★★★★ 5/5
GoogleI hardly ever leave reviews for agencies unless it’s a complaint but with Ascend Properties I’m doing an exception. I have to say my experience has been very smooth and professional so far.
At the start I was looking for a two-bed property in a central area, I searched on the website but in the end I decided to come into the office personally just to have a talk and see if I could find something that would suit my needs. Also I did it on purpose just to see how I would be treated due to previously having a rather negative experience with other “Deansgate” real-estate agencies. But to my surprise guys in the office were very professional and helpful. They helped me arrange few viewings and answered all of my questions. The same experience came with the viewing appointment with Terrie, who came in on time, showed me around and answered all of my questions. Also, he gave me his personal contact to answer any furthers queries.
When I decided to take up the flat I had to go through a rather vigorous referencing process, where I was asked quite a few details and documents. It was lengthy and I was asked to pay for it additionally (£20 per head), which I don’t believe had been mentioned to me. On the positive note it was all done electronically and I’ve been informed of all the steps in a timely manner. Another setback was the fact that for the move-in appointment both of the tenants have to be present, which is rather inconvenient! However after a few emails and a phone call with Nicole we’ve managed to find a solution that would satisfy both parties, for which I’m very grateful!
Anyway, my overall experience has been very professional and positive, not to say it was easy though! However the guys at Ascend are being helpful and always communicate with me and accommodate for my needs. Is it worth the fees I’ve paid? I would definitely say so, if the experience as a tenant will be the same over time I’ll make sure to update this review. For now, I would recommend them considering I have been treated like I ought to be. :)
Alexander · 31 December 2016
★★★★★ 1/5
View AgentsProblem after disgusting problem (Maggot infested flat)
We moved in under the impression that all maintenance issues would be resolved before we moved in, and the flat would be thoroughly cleaned. We moved in to find that there was a catalog of maintenance issues not even close to being repaired and the flat was dirty. For the first two weeks we couldn't shut the full length window in the front room, 6 weeks later it still doesn't fully close. It took a month to get a post box key, a month to find out who the electricity provider is, and after 6 weeks we still have no idea who the gas provider is. Then to top it all off we have had an on going problem finding our living room/kitchen floor covered in dead flies every morning.. Initially we put this down to not able to fully close the windows. Only when we moved the TV stand in the corner of the room, left by the previous tenant, we discovered an host of maggots, both dead and alive. Never have I been so disgusted by the living conditions of a flat that I have rented.
Every time we phone Ascend they seem to have a million and one different reasons that it is not their responsibility, or someone new for us to phone. I have spent hour after hour on my days off phoning round various different companies and going and forth to Ascend, they honestly couldn't seem to care less
Anonymous · 9 September 2016
★★★★★ 5/5
GoogleI saw two properties with Ryan and then Ashley both in the Media City area of Manchester. They were both prompt and there to meet me, smartly dressed and friendly. I was impressed that they both had additional information to hand about the properties, knew about the specifics off hand and were very informative about their process, costs and timings. I was most impressed with how professional they were and how supportive of my queries and requirements. They took the time to show me the properties, asked if I wanted to take my own photos, allowed me time to look on my own and understood the importance of how a place feels. Highly recommended.
Gary · 8 July 2016
★★★★★ 5/5
GoogleAfter enquiring about a property i seen online, Ascend were quick to answer the phone and took no time at all to take some details and arrange a viewing for the same week. I arrived to the property to find Ashley already there, he shown us around the property going into great detail about the apartment and the location, being a Manchester local it did help as he knew a lot. Once i shown interest and called Ashley to advise him we will take it, he was very prompt in confirming all details and getting it off the market for us, a massive help! as there is a lot of competition. All my dealings with Ashley and Ascend have been swift and pleasant so far and I would highly recommend this firm to all of my friends and family when looking for property. 10/10
Wayne · 8 July 2016
★★★★★ 5/5
GoogleMy partner and I are currently in process of renting a very nice flat in a lovely enviroment just outside Manchester.
After spent so many hours hunting online a property to rent, we have met a friendly and polite guy who is Ashley. I have to say that he was very helpful and patient to satisfay all our questions.
Once we shown interested about the flat he was very professional and prompt to get the property off the market.. so far I would recommend Ascend Properties.
Marriages · 8 July 2016
★★★★★ 5/5
GoogleThroughout my dealings with Ascend and with Adam Stephenson in particular I have found him professional and efficient at all times. He has always responded promptly to my enquiries and any maintenance issues I have experienced have been actioned within a more than reasonable time frame. Occasionally I have also spoken with Adams colleagues in the office and have always received a polite and professional response.
I have recently vacated the property and received my deposit returned in full.
I will definitely be recommending Ascend to others
A · 18 August 2015
★★★★★ 5/5
GoogleWhen I first called to arrange a viewing, the person I spoke to was hones and told me that one of the properties will probably be gone by the time I will be able to view it. So I booked a viewing for the other one and 15 minutes before the viewing Rob called me and said he was already there and gave me directions so that I can find the poperty easily. He answered all my questions and explained clearly the application process. Then he told me that if I wanted to go for the flat, I have to do it by the end of the day as there were more viwing booked for the next day. Then in the evening I texted him saying is was ready to pay the fee, so he answered me almost imediately and gave me all the details I needed. On the next week I got an email explaining clearly the whole application process together with link to all the forms I needed to fill. I would highly recommed this agency as they are honest(no hidden fees), prompt, friendly and have made the application process as easy as possible.
Dayana · 9 July 2015
★★★★★ 5/5
GoogleThroughout my dealings with Ascend and with Adam Stephenson in particular I have found him professional and efficient at all times. He has always responded promptly to my enquiries and any maintenance issues I have experienced have been actioned within a more than reasonable time frame. Occasionally I have also spoken with Adams colleagues in the office and have always received a polite and professional response.
I have recently vacated the property and received my deposit returned in full.
I will definitely be recommending Ascend to others
Andrew · 1 January 2015
★★★★★ 5/5
GoogleOne of the most technologically advanced agents I've ever had to deal with - so easy to move in, really responsive, special thanks to Molly and Lucy!
Avni · 10 November 2019
★★★★★ 1/5
GoogleDon’t answer calls or emails.
Charge extortionate prices for nothing regardless of whether they’re ‘transparent’ about it or not you’re still paying for nothing.
Coerce people to write good reviews by bribing them with a discount on certain fees.
Just annoying avoid avoid avoid
Anonymous · 15 January 2019
Agent replied
We are unable to comment on the specifics of this review as it’s anonymous. If you would like to discuss things please give Adam Stephenson a call on 07872025102. Thanks
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
