Every review we hold for the Manchester office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAscend became my letting agents a few months ago. When the flat I am renting was sold without my knowledge.
I've tried to contact them countless times about problems with facilities and my contract. The only time they've ever responded was when they thought my rent was overdue. (It wasn't)
I could go on....
K · 31 December 2016
Agent replied
We're sorry to hear you feel that way. Unfortunately we are unable to find any contact details under the name of K Massey on our system - is it possible for you to please give Adam a call on 0161 637 8336? We would like to speak to you and rectify any issues you may be having. Thanks
★★★★★ 1/5
GoogleProbably the most bizarre experience we have had whilst trying to buy a first time flat for our daughter. Dreadful communication, conflicting stories and total hypocrisy from Ascend. I quote "we ascend, will not represent this seller, due to their behaviour" - as of today they are still representing this seller - probably wasting the next potential buyers time and energy. Stand by your convictions Ascend your loyalty and integrity count for so much, something you are lacking in. Very disappointed - perhaps somebody of note who has some credibility would like to contact us - I'm sure you know who we are. Please do not use.
Deborah · 1 August 2020
★★★★★ 5/5
GoogleThis is my first time renting a property and after hearing horror stories from people who rent I was quite worried at first but after speaking with their customer support and listening to their advice the paper work was filled in and everything went smoothly.
After the paperwork was done and I moved in there were a few things that needed sorting but after a phone call they soon sorted the issues that occured in the flat quite quickly.
Overall I've had quite a good experience with Acend Properties, cant complain at all.
D · 1 August 2020
★★★★★ 1/5
GoogleI booked a viewing with them and they cancelled but didn’t notify me (no calls , no messages , no emails ) I showed up at the property on the agree; date , called them only to be informed they had canceled.
JBGLOSSY · 22 September 2021
Agent replied
Hi, all cancellations receive a call/email & text as part of our process when we cancel viewings out of the diary. If your viewing is related to a Mr Williams at 4:30pm, the text & email went out at 11:59am today. It remains unopened.
If this is not the case, please email me direct at lettings@ascendproperties.com so that can look into this for you immediately. Many thanks.
★★★★★ 5/5
GoogleI'm happy with the property.. The rent is affordable for me and the estate agent always responded whenever there's an issues which needed to be fix.
Abdul · 3 July 2023
Agent replied · 30 December 2023
Thanks for leaving us a review and rating us 5 stars! We're glad to see you're enjoying your property and the service from our team.
★★★★★ 5/5
GoogleCorey showed us around 2 properties in the same area, when we arrived he was already there waiting and was very friendly and professional, since making an offer he's been responsive and easy to get hold of. Great service so far.PositiveResponsiveness, Professionalism
Lee · 26 August 2021
Agent replied
Hi Lee, great news! Thanks for your feedback, I will pass it on to Corey. Good luck with the move!
★★★★★ 5/5
GoogleCourtney was on time, friendly and able to answer all our questions. Once we decided to rent the property the process was very quick and easy. A massive thank you to Courtney and Ascend Properties!
Elle · 8 July 2018
★★★★★ 5/5
GoogleI have dealt with these people for over 4 years and found them to have an excellent approach to dealing with the management of rental properties,Adam Stephenson has been both efficient and courteous in all my transactions.
David · 9 July 2015
★★★★★ 5/5
GoogleAmazing experience, I've been told that renting in the UK can be really complicated, well good news with Ascend it is extremely easy, they are extremely responsive, helpful to in order to get you the right place for you, in our case we need to find a pet friendly apartment. The negotiator we met Ewan Rowe did an amazing job showing us different options, providing us with advice during the entire process, in the end we are very happy with the overall service 100% recommended.
Ronald · 9 January 2020
★★★★★ 5/5
GoogleThis is my first time renting a property and after hearing horror stories from people who rent I was quite worried at first but after speaking with their customer support and listening to their advice the paper work was filled in and everything went smoothly.
After the paperwork was done and I moved in there were a few things that needed sorting but after a phone call they soon sorted the issues that occured in the flat quite quickly.
Overall I've had quite a good experience with Acend Properties, cant complain at all.
Dominic · 9 January 2020
★★★★★ 5/5
GoogleEverything we wanted and more.
Myself and my partner went looking for our first property and this company more than excelled in helping us.
Everything from being very accommodating to mine and my partner's busy work schedule with late viewings.
To the more than perfect and professional telephone manner.
The guy who showed us the apartment "Ewan" was a pleasure to show us around. He explained all the property's he showed very professionally and in a friendly manor and made himself available anytime that suited our needs to gave us as many options available.
Ascend properties is a company that cares for its clients and from experiences we had. They more then showed that with the level of customer service that was provided.
We will be more then happy to use this company again in the future.
Dean · 31 December 2019
★★★★★ 1/5
GoogleRubbish experience with ascend properties, all the negative reviews on here a true, cannot even manage to arrange a viewing or have have any courtesy to notify you of a cancellation. No reply to emails. Stay away and use a professional estate agent.
K · 28 April 2021
Agent replied
Thank you for this feedback, positively we are experiencing an extremely busy period for Lettings, this can however lead to slower than usual response times on occasion, something which we appreciate our applicant’s patience with. We do apologise if this was found to be a deciding factor for you and likewise that we couldn’t assist you with your search.
★★★★★ 1/5
GoogleA beached jellyfish is completely and utterly useless, it can do absolutely nothing, but that's understandable as it has no brain and only a very basic nervous system. Even it, however, would make a more competent estate agent than AscendNegativeResponsiveness, Quality, Professionalism
Dorian · 21 June 2021
Agent replied · 20 June 2024
We are very sorry that you feel disappointed with the service received from Ascend. We have tried to contact you to discuss and obtain some constructive information however we have been unable to reach you. If you would like to discuss further, please contact us on 0161 669 4982.
★★★★★ 5/5
GoogleAscend have been a pleasure to deal with! They found me the perfect flat in Manchester and got me moved in so quickly. The staff made everything so simple and straight forward, my appointed property manager Fiona has helped me with her knowledge on how to work the appliances talking me through a step by step guide of the use of boiler etc which was was a great start to my tenancy as I’m new to the renting game. Would recommend to all of my colleagues and friends going forward.
Jonny · 11 October 2019
★★★★★ 5/5
GoogleEktha did a great job of selling our flat, keeping us updated throughout and chasing other parties when needed.
Katrina · 4 May 2025
★★★★★ 5/5
GoogleGreat service from Ascend. Particularly Ewan has been helpful through the application process for our new rented household.
Look forward to dealing with them throughout our tenancy
Jordan coverley
Jordan · 30 September 2020
★★★★★ 4/5
GoogleReally great company. Was helped all the way though each step of the progress. I would also like to thank Aaron Rasheed and Courtney who both were pleasant and professional at all times. Thanks.
Official · 25 June 2018
★★★★★ 1/5
GoogleIf you are going for a rental with this mob then I strongly advise you to cancel right now and go elsewhere, in fact run away as if they have the plague!!!
Martyn · 8 November 2024
★★★★★ 5/5
GoogleWe lived in a property which during our tenancy was taken over by Ascend as our letting agent. Following problems with the original company, it was a real relief to be treated like humans again once Ascend took over. Long story short, during moving out we had a bit of a clash regarding return of our deposit. Ultimately, we got our full deposit returned, but it felt like a bit of a struggle. I left a poor Google review and assumed that was the end of the matter. I am very pleased to report that Adam from Ascend went out of his way to apologise for everything, to follow up with me several times, and to keep me in the loop with how his staff have learnt and grown from the whole affair. As far as I'm concerned, this is above and beyond and really showed a level of service that is unheard of in this industry. Once the matter was closed, Adam even went as far as sending me a payment to get a drink on him. Very impressive. Thank you.
Jamie · 8 July 2019
★★★★★ 1/5
GoogleStill waiting for rent refund even though the tenancy ended at the end of October.
They automatically deduct £120 "check out fee" from your deposit which is daylight robbery. Charged £78 for "professional cleaning" of the bedroom, which was just a quick hoover under the bed.
Dan · 13 March 2020
Agent replied
Hi Dan, I’m sorry to hear of your dissatisfaction regarding our fees, deposit deductions and return of rent. I can confirm that when you entered into the tenancy, you signed a tenancy agreement agreeing to the £120 check out fee chargeable at the end of the tenancy. This fee is also detailed in the property listing so that the information is available to you prior to booking a viewing of the property. On top of this, we also include all fees in the application paperwork. Having looked into your account, I can see that you were in contract until 2020 but wanted to vacate the property early, therefore we advised that you would be liable for the rent until a new tenant took occupancy of the property. A new tenant moved in on the 4th November and so we could not end your tenancy until this date. The check out report confirmed cleaning was required not only to the bedroom, but also the oven and sofa, along with the replacement of items. The cost was put forward to you and you agreed. Should you have not been in agreement, as always you were able to raise a dispute with the TDS. Once the deposit was settled, the overpayment of rent was processed to yourself and I can see that you are in receipt of this payment.
★★★★★ 5/5
GoogleWas a seamless process from start to finish.
Rob was very helpful and when he said he would get call me back he would. Thanks for all your help guys
Nyla · 13 March 2020
★★★★★ 1/5
GoogleThis letting agent it utterly terrible. They have no nothing to help me, made my time hell but don't mind taking my money per month for the property. DO NOT LET OR BUY FROM ASCEND AS THEY WILL RUN YOU AROUND AND DO NOTHING ABOUT YOUR ISSUES!!!! They are a disgrace!!
Lucy-Ellen · 16 January 2016
Agent replied
Hi Lucy,
We are genuinely disappointed you feel Ascend have not performed to the high standards we set ourselves.
As discussed over the phone yesterday there are certain issues outside of our control that have to be dealt with by the managing agents of the block. Whilst Ascend can assist with problems within your apartment, unfortunately the other aspects need to be reported to the managing agents that look after the building. We will work with you to ensure these are reported & dealt with and try to get this resolved.
Having investigated your complaint we can confidently say that any repair request that has been sent through to us has been acknowledged and actioned within 24 hours of receipt.
As an agent we have the same values as our landlords in that we want all of our tenants to be able to live happily within the property they are renting with as little issues as possible. There are occasions however when repairs need to be carried out and it is at this point that we will work with the tenant and the landlord to ensure the matter is resolved in a timely manner.
As you are aware, one of our portfolio managers will be visiting you at your property next week to discuss any concerns you may have. Please be assured we will do whatever we can to rectify the situation. You now also have a mobile number for your portfolio manager along with a 24 hour emergency contact number that also appears in your tenant handbook.
Regards
Ascend
★★★★★ 1/5
GoogleHad multiple problems with them throughout the tenancy. They took more than 3 months of my 12 month tenancy just to give me the keys to open the parking gate.
At the end of the tenancy took almost 1 month to give me the estimate of deposit deductions. Most of the deductions to the deposit were not genuine such as - charging £50 for oven cleaning when their own checkout report says the oven is clean. It took me a month of emailing them back and forth to get these charges removed and for us to come to a mutually agreeable deposit deduction. Following that I sent them my bank details and I was told I would get the money in 5 working days. 10 days later, with no money received, I emailed them asking where it was. They said that they wanted me to actually pay more so they didn't send the money.
Following this, I was forced to raise a dispute with the Tenancy Deposit Scheme and this took another 2 months. During the dispute with TDS, this agent actually added additional charges into the dispute which they didn't raise before as well, doubling their claim amount to double that of the initial claim (to 90% of my deposit amount). Finally, today, after almost 6 months of my tenancy ending, I have managed to get my deposit money back.
This is not a case of a person writing a bad review based on a singular experience. This is a 6 month long ordeal with both the property manager at Ascend and their senior management who have constantly tried to extract as much money as they can by coming up with new charges every time a deal was agreed. The kind of treatment I have received from them is something I expect from online scammers, not people having a large office in Deansgate.
My advice to you is that please don't fall into the same trap I did. I am sure there are other letting agencies out there that are more honest and don't negotiate in bad faith like Ascend do. Or even try looking at properties on websites where you can deal directly with the landlord.
Sahib · 31 December 2018
★★★★★ 5/5
GoogleThe whole process with Ascend has been fantastic, from the viewing to the application. The property viewing was arranged quickly and James gave me all of the information about fee's and processes were discussed with me at the end of the viewing.
Alex in the office was really helpful with getting everything moving and sent over to the application and referencing teams. Within 48 hours we had completed our application and were confirming our move-in dates!
Ascend - you have a great team. Thanks for making this dreaded task more enjoyable than it should be!
Francesca · 31 December 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
