Trusted Agent profile · Manchester, Greater Manchester
Verified
★★★★★
745 reviews across 2 platforms
241 Deansgate, Manchester, Greater Manchester, M3 4EN
Ascend Properties's office in Manchester, Greater Manchester, at 241 Deansgate, is rated 3.5 out of 5 across 745 reviews on two platforms, including 724 Google reviews rated 3.5.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
As an investor client, I cannot fault Ascend, by far the best agency I've dealt with over the years. Adam Stephenson is a pleasure to deal with, attentive and ...Read all 2 from landlords
Ascend were very quick to arrange a viewing for me and during the viewing Aaron was very helpful, answering questions and then providing clear next steps. He ...Read all 17 from tenants
Welcome to an independently-run, independently-minded estate and lettings agency. Ascend was founded on the belief that estate agents could do a lot better. We’d been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too. So we decided to build our own home. This new home wasn’t made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches. By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn’t just about experience and expertise. We had one philosophy: to keep the promises we made. Then we opened the doors. Welcome to Ascend. We’re built on higher standards.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
GoogleAscend their team was incredibly responsive, promptly addressing all my queries and concerns. They provided thorough explanations and clear communication, ensuring I felt fully informed and comfortable throughout the journey. Their attention to detail and willingness to go the extra mile truly set them apart.
Thanks so much for your great review and kind words!
3/5
Googlelow staff, they take ages to get any repair work done, after reporting. Had to call again and again to talk to someone on the phone.
Hello Ali, Thank you for taking the time to write a review, I am really disappointed to read your comments. I understand you called the office today and have been in touch with my colleague Mo. You haven't reported any issues with the property in almost 6 months, I am therefore very confused by your comments. If you do have any repairs to report, please either contact your property manager, Mo, or report via our online reporting portal 24 hours a day. Mo can be contacted on 0161 507 0795.
5/5
GoogleAdam Stephenson at Ascend has been absolutely amazing. Me and my brother have a property in Manchester but live down South so finding the right man/agent to look after our property is a must and Adam is smashing it. Always replying to our email and calls at the speed of light. Would highly recommend Ascend!
5/5
GoogleI have nothing but great things to say about Corey who helped me look round a place and sorted out the next steps from there. He was so professional and friendly and also very responsive. After a bad experience with a different company He was just what I needed and definitely a credit to Ascend. Thanks again Corey!
Hi Judith, what great feedback! I will pass it on to Corey and the team. Good luck with your move!!
5/5
GoogleAscend team has been very helpful at finding an accommodation to my liking as I was moving from a different city. They have fully provided all the information and content so I didn’t even need to come view the place, I loved it instantly and was not disappointed when I moved in! Overall very professional and responsive :) would definitely recommend!
Thank you Sandra! Best of luck with the move!
5/5
GoogleMollie has been a pleasure to deal with. She has ensured the process of completing our rental agreement went smoothly. She really went out of her way to ensure we could move in on the date we requested. She is such a credit to the company. Thank you very much Mollie!
1/5
GoogleAVOID! has to be the worst service I have received. I am a landlord and the property managers there are absolutely useless. The complaints team had to get involved and just when you think the service can't get any worse, ascend prove me wrong. Untrustworthy people, disgusting attitude.
Hi Raj, Thank you for taking the time to leave your feedback. Noting our long standing relationship, we are disappointed to learn that you have become dissatisfied with the service provided by our property management team; this is especially disappointing as you had left such a positive review in regards to our service previously. We understand you have liaised with the team on all issues raised and have come to an agreement on those. If you would like to discuss anything further with us, please do not hesitate to get back in touch and we would be more than happy to help. The Ascend Team
1/5
GoogleDreadful Estate Agents with absolutely no customer service and extremely high fees. I was surprised to see 5 star reviews on here and I've just found out that all 5 star reviews left on here are actually made up and by their staff including their other company Sequre International. I know this because I've spoken to staff who appeared on here too. Stay away from these bafoons!!!! DAYLIGHT ROBBERS!!!!
Thank you for your message. We have no record of your details and the comments made here are incorrect as you have never been a client of ours. Our fees are completely transparent on our website and all our feedback comments are from genuine clients. Should you wish to discuss further, please feel free to give us a call.
1/5
GoogleIncompetent and officious, though remarkably adept at demanding hundreds of pounds for admin work which would take a 16 year old five minutes. That all being said, I did enjoy how they failed to adequately resolve a query for over twelve months and withheld monies. 10/10 would not recommend to my worst enemy. p.s this review is based on experience from late 2016 - but looking at recent reviews, it looks like nothing substantial's changed.
5/5
GoogleI have nothing but great things to say about Corey who helped me look round a place and sorted out the next steps from there. He was so professional and friendly and also very responsive. After a bad experience with a different company He was just what I needed and definitely a credit to Ascend. Thanks again Corey!PositiveProfessionalism
Hi Judith, what great feedback! I will pass it on to Corey and the team. Good luck with your move!!
5/5
GoogleI have nothing but great things to say about Corey who helped me look round a place and sorted out the next steps from there. He was so professional and friendly and also very responsive. After a bad experience with a different company He was just what I needed and definitely a credit to Ascend. Thanks again Corey!
Hi Judith, what great feedback! I will pass it on to Corey and the team. Good luck with your move!!
5/5
GoogleAscend Properties were friendly, honest and helpful when I was looking for a flat to rent, I would highly recommend their service as everything ran smoothly and communication was efficient. Aaron was brilliant and ensured that we secured the flat we really wanted, thanks for your help!
5/5
GoogleFrom start to finish the experience was a pleasure, quick response, Communication was fantastic and The process was easy. I dealt with Ewan Rowe and he was fantastic to deal with. Would highly recommend dealing with these guys. Big thumbs up from myself and my partner.
5/5
GoogleAscend Properties were friendly, honest and helpful when I was looking for a flat to rent, I would highly recommend their service as everything ran smoothly and communication was efficient. Aaron was brilliant and ensured that we secured the flat we really wanted, thanks for your help!
1/5
Googlebooked a viewing, had a call and they change it to another day, day after just cancelled with a text message, just wasting time.
Good afternoon Taher, Thank you for your recent review. We’re sorry to hear of your recent experience when arranging a viewing appointment with Ascend. Due to a variety of reasons, we do often have to make sudden changes to our viewing diaries. Your initial viewing appointment had to be rescheduled due to difficulties with accessing the property, this was explained to you over the telephone and a new appointment was arranged for a later date. However, the property has since been let agreed and is no longer available for viewing. A text message and email were issued to confirm the cancellation of the appointment and the reason as to why. Please do let us know if we can be of any further assistance with your property search. Many thanks, The Ascend Team
5/5
GoogleRebecca was really helpful and professional. The whole process was really smooth and her prompt reply let you at ease.
1/5
GoogleHorrible experience, received home in a dirty unorganized state, agents were not helpful with any repairs and were hard to contact. Out electricity bill was outstanding when we arrived and we received no help with it. Also deducted from our deposit although we left everything very clean and neat. Avoid if possible.
Thank you for your review. We are disappointed to hear you were not satisfied with your experience renting through Ascend. Upon you vacating the property a checkout was completed and compared against the condition report compiled upon you moving in. It was noted the property required further cleaning. A copy of this report, detailing the works required has been provided to you. If you did not agree with any of the deposit deductions, you have the opportunity to raise a dispute free of charge with the deposit scheme your deposit is registered with. I understand you agreed to the deduction and the balance of your deposit has been returned.
4/5
GoogleHad a great experience dealing with Ektha for our house buying process. She always kept us in the loop and helped keep communication flowing as well as being flexible to asks/demands. Thanks again
Hi Ed, Thank you so much for your kind words!
1/5
GoogleAscend are terrible They have: Poor communication. A Lack of knowledge Abrupt and Rude demeanour. And worst of all, they will charge obscene amounts of money for vague and ambiguous reasoning. If you choose them you may aswell write off your deposit. I should have listened to the reviews that said avoid, would have saved me a lot of stress.
Unfortunately we are unable to provide you a valid response to your review as we can not match your name on our records as having any previous dealings with us. If you'd like to discuss this further, please contact Adam Stephenson on 0161 669 4982. Thank you.
1/5
GoogleNever rent anything from them. No repairs done ever. Abusive contract conditions. Will try to charge you for anything they can find when you vacate the property including things like "general dust" , "silicon around bath". When tenancy ends will try any means to not return deposit.NegativeResponsiveness, Professionalism
Hi Michael, we cannot locate you on the system without a full name. Please contact the Property Management Team on 0161 669 4982 and they can look into this for you. Many thanks.
5/5
GoogleI had an excellent experience with Ascend Properties who helped me find my new home in Manchester. Ardent was great, kept me informed on progress, made himself available to answer any questions and always responded quickly to my texts and calls. Excellent service.
5/5
GoogleAaron was knowledgeable and efficient during the often complicated and extended process of applying to rent which made it very straight forward for us - he was friendly and punctual during the initial viewing - always appreciated! - and prompt with his correspondence thereafter. Many thanks
1/5
GoogleNever responds on time such a terrible experience, don’t go with ascend Don’t trust those paid reviews and get the flat for rent from Ascend Neither the ascend nor the Landlord responds and fixes your issue Try better Agencies for renting
5/5
GoogleI’ve lived in my flat for 2 years now, under management of Ascend. They are quick to respond to any queries and take care of their properties. I’m very happy with them!PositiveResponsiveness, Quality, Professionalism, Value
Thank you Maryam! It means a lot to receive such positive feedback!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
17 reviews from tenants, rated 3.0 out of 5 on average. For example, Stephanie wrote: "Ascend were very quick to arrange a viewing for me and during the viewing Aaron was very helpful, answering questions and then providing clear next steps. He ..."
