Reeds Rain, Manchester City reviews

★★★★★ 1/5

Google

Despite the agents being very communicative in the first instance, its all gone quiet now that I want to get my deposit back. I moved out 3.5 weeks ago and I have not heard anything. The lady that carried out my check out was posting videos and images on her own personal social media account of my apartment, the height of unprofessionalism. I asked for a call from a manager 3 weeks ago regarding this and have not heard anything! I also reported a suspected leak half way through my tenancy and did not hear back either, so i presume the landlord never got told about this! As a landlord, I would take your business elsewhere if you want to ensure your property is looked after.

Jade · 20 January 2018

★★★★★ 5/5

Google

Jenni and the team have been excellent in selling my property. They were able to market the property quickly, hosting an open house which saved me from the inconvenience of multiple viewings. I had several offers within a week and I was provided with professional advice on how to consider the offers. Very satisfied with the service.

Mike · 19 January 2021

★★★★★ 5/5

Google

Excellent service all round. Very friendly, patient, helpful, experienced staff who were easy to contact and responded very quickly. It was a pleasure to deal with them and they made the whole experience much simpler and less stressful. I would definitely use them again and recommend them to anyone who requires a similar service. Thank you to the team.

Ivan · 19 January 2023

★★★★★ 1/5

Google

The worst agency of which the rented apartment, warning all not to get carried away appearance offices and city agency promised many things and never keeps his word, really ignore, they are talking only about the money, do not care about the customer, everyone says something else he will be cos captured and later ignore.For example wind knocked over us fence the winter at times spoke with did call back with a neighbor who for now can not recover money for that I had a lot of faults as I moved, what was supposed to be, ie bed, clean the house was and later they ignore!!!.Also they promise to make an alarm and ventilation competed for 10 months, it's a joke ???!!! I would not recommend to anyone, really bad customer service, a big mess, fraud not recommend anyone really am very disappointed.Throught a phone everyone are nice from this agency...Be Aware!!!

Danny · 20 January 2017

★★★★★ 1/5

Google

Absolutely useless!! Called up twice and spoke to two different men, either of which registered me on the system. Third time I called chasing why I hadn't been sent anything they tell me I wasn't registered. I ask to get sent some houses based on a set criteria they said they had none even though I had found 3 by myself. Don't know what goes on here, but clearly they don't want customers... That's fine I'll take their commission else where

Geordie · 20 January 2017

★★★★★ 1/5

Google

The worst agency with which I had to deal with. by 10 months the agency in general did not respond to our requests for carrying out repairs every time were saying that they could not do this without contact with the landlord in addition to this when we moved house suppose to be cleaned and we found everything dirty. Now when the contract ends and we asked for an extension to the max 2 weeks to have time to find a new apartment, the lady at the agency told that there is no problem and then two days before the end of the contract changed his mind and told the not I do not care, we have to get out

Magdalena · 20 January 2017

★★★★★ 5/5

Google

ReedsRains property management team is excellent . All the queries with regard to the property was cleared by Jordan promptly which made the start of my tenancy hassle free. I would definitely recommend ReedsRains.

Aleena · 18 August 2024

★★★★★ 5/5

Google

Best estate agents i’ve had the pleasure of dealing with!! Extremely helpful, coming up with solutions and help with our new home. Libby especially was incredible and I can’t thank her enough for her support and kindness

Ffion · 26 June 2024

★★★★★ 5/5

Google

amazing service !! property management are the best in Manchester !! trust me I have used them all special shout out to Amber Tildesley amazing customer service thanks platt house

Dean · 20 January 2017

★★★★★ 1/5

Google

Tried all week to get through on the telephone to Manchester Lettings side is there an issue?

Tracey · 20 March 2025

★★★★★ 1/5

Google

Rudest people you can imagine, otherwise no communication at all. Be sure to take pictures of EVERYTHING including sinks and every corner in high resolution. They will leave a message for you to move in, do not react to complaints to fix things, even if it poses a danger to your health (mold, hazards ...), And then will try to charge you at the end for the very same issues. You have been warned.

Florian · 20 January 2019

★★★★★ 5/5

Google

The staff in particular Gareth worked very hard to ensure my purchase was completed on time. The communication and relationship with their solicitor was very good. Thank you.

Hayley · 20 January 2017

★★★★★ 5/5

Google

Laura was great to deal with.

Haseeb · 19 January 2023

★★★★★ 1/5

Google

Awful place. The rudest agency with quite Possibly the most unprofessional service in the North West. Unhelpful and rude staff, poorly trained and no communication. Avoid at all cost. Staff are so rude when you call them and they make up charges, damages and genuinely couldn't care less if they tried. Deposits and procedures are also very sketchy. Avoid at all cost.

ShirleyShambles · 19 January 2022

★★★★★ 5/5

Google

A big thank you to Shaq at reeds rain Manchester for his loyal and professional approach to the sale of our property very good communication and immediate response I would highly recommend to buy and sell with reeds rain Manchester ask for main man Shaq thank you so much hope to do business with you again

Feredah · 20 January 2019

★★★★★ 1/5

Google

I rented a place from these guys and left it in better condition than when I moved in. They concocted a list of fictitious damages and expensive charges, which I disputed and eventually got 100% of my deposit back. I wonder how many other tenants have had this scam tried on them and I wonder how many have been to afraid to dispute and rightfully get their money back.

George · 20 January 2020

★★★★★ 5/5

Google

Jordan stayed passed the time he finished on a Saturday to make sure someone could come out to fix our leak. Fantastic customer service :) John fixed our leak and was so friendly would definitely recommend

Sarah · 29 February 2024

★★★★★ 5/5

Google

Quick and efficient. Really friendly and made the viewing process very simple.

Dan · 20 March 2025

★★★★★ 5/5

Google

Best agency we’ve dealt with, very responsive and always communicated well!

Paul · 20 March 2025

★★★★★ 1/5

Google

Some of the rudest people I have spoken to. Didn’t want to help. Ryan is nice

Ciaran · 19 January 2021

★★★★★ 5/5

Google

Very helpful, a special big thank you to Lewis and Gareth who made sure that my purchase concluded successfully . Will definitely recommend

M · 20 January 2017

★★★★★ 2/5

Google

Everytime i phoned them to try and clarify issues / move in dates it felt like i had to repeat myself every 2 days. Found if funny that when i phoned to pay the deposit / admin fees they instantly phoned me back. But when I requested a call back regarding questions / information on the property i never received one or had any of my questions answered.

Steven · 20 January 2019

★★★★★ 1/5

Google

Avoid Avoid Avoid!!! Never deal with this company. …

Muhammad · 20 March 2025

★★★★★ 5/5

Google

Brilliant service. Jenny was fantastic and couldn't have been more helpful.

Neil · 19 January 2021