Trusted Agent profile · Manchester City · Greater Manchester
★★★★★
757 reviews across 1 platform
33 Whitworth Street West, Manchester City, Greater Manchester, M1 5ND
Part of Reeds, see every office.
Reeds's office in Manchester City, Greater Manchester, at 33 Whitworth Street West, is rated 4.4 out of 5 across 757 reviews on 1 platform, including 757 Google reviews rated 4.4. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Reeds, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Manchester City office, from every platform, shown as written. First names only.
3/5
GoogleA good and a reliable service. Reefs and rains were really prompt in the beginning of the application process and really welcoming , but lagged during the middle stages. Had to call them up internationally, on a lot of occasions in order to get things sorted out, which I think could be improved side, but otherwise they take time but get the work done. Special thanks to Charlotte & Ryan.
1/5
GoogleWhere do I start... Moving into an expensive furnished apartment - what could go wrong? Turns out - almost everything. Every other item needs to be replaced (desks, desk chairs, heaters not working, washing machine not usable - sink plumbing wrong so cannot use sink, fridge shelves broken, and more.. After spending an arm and a leg - and then having to wait weeks to use your kitchen sink and wash your clothes - you'd expect something other than an apology right?... I do. In times like this - a pandemic and working from home - this is simply shameful. Whether it is the landlords fault or the estate agents, somebody needs to take responsibility and win me back as a customer.
Hi Ronnie, firstly I'm sorry you have felt the need to write a negative review. From what I can see you moved into the apartment last week, on the 28th October and reported maintenance issues on that day and then further issues on the 29th and 30th. Your property manager is working hard liaising with both the landlord and various contractors to get these issues resolved as soon as possible and has been doing this since you first reported the issues. If you have any specific concerns then please do email our lettings manager directly at kirsty.mcdonald@reedsrains.co.uk and she can investigate further. Kind Regards Greg Davies, Senior Branch Manager.
1/5
GoogleNasty company. I will tell all my family and friends to avoid this racist company. Came all the way from Leeds to view the house, only to be told it has been rented. Why wasn’t I told it has been rented before I came. Once I came the agent that was to show me around looked shocked, she didn’t know I am black, and she refused to answer any questions I put to her saying her department was in the sales not letting. Such a nasty woman. The company is racist, black people please avoid at all cost. Such a waste of my time and money!
Hi Fofo, I am so sorry if you feel anyone from our company has acted in a racist way. I’ve spoken to all members of the team here in Manchester and no one can remember the incident (and I’m sure they would). In addition I can’t find your name on either our sales or lettings database. I’m incredibly keen to investigate this matter fully so please can you contact me on greg.davies@reedsrains.co.uk or 0161 236 9088 and provide me some more details, specifically the property address, the date and time of the incident and any other details which may help. We operate a fully inclusive business and would never discriminate against anyone. I really hope you will contact me so I can try to assist further. Kind Regards, Greg Davies, Senior Branch Manager.
5/5
GoogleFrancesca H was fantastic. Her service was great - she was really informative and there was good communication throughout.
Hi Nicole, thanks for taking the time to leave a review about Reeds Rains and specifically Francesca. Thanks again, Greg.
5/5
GoogleFrom the start of selling our property it has been very professional,the original valuation was right for market and the premium photos were very good quality and looked great .this attracted a large amount of viewings in the first 10 days ; a range of offers and my property on day 10 was sold subject to contract , now it has progressed to liaising with solicitors and that is going very smoothly too ,all the staff we have met have been very friendly professional and efficient so far in my sale progress , would highly recommend ++++= Thank you for your service - Andrew BelfieldPositiveResponsiveness, Quality, Professionalism, Value
Hi Andrew, thanks for taking the time to write a review. Really happy with the result thus far. Thanks Greg
5/5
GoogleI had been struggling to let out my apartment with my current estate agents during lockdown but luckily a friend recommended reeds rains to me. Even with everything going on they managed to rent it out in no time. I’d just like to thank the whole team for your amazing service! Very friendly and attentive, I would definitely recommend them to anyone who is struggling to let out their properties during these tough times.PositiveResponsiveness, Quality, Professionalism, Value
Hi Tom, Thanks for the kind words, I'm delighted we were able to secure new tenants on your behalf. Thanks Greg
5/5
GoogleHad the pleasure of being shown around a property by Kirsty. Knowledgeable, professional, friendly and quick and easy to contact!
Hi Eashan, thanks for taking the time to review your recent experience with Reeds Rains and specifically one of our sales negotiators Kirsty - much appreciated. Thanks Greg
1/5
GooglePrevious tenant of property they are managing. Took 4 weeks for washing machine to be replaced Took 9 months for leaking tap to be addressed Terminated lease on 6 March - no information on deposit and still no refund or response to 4 follow up emails.
Hi Mariangela, I'm sorry you've needed to leave this review - if you wish to discuss anything then please do let me know at greg.davies@reedsrains.co.uk. Kind Regards Greg Davies, Senior Branch Manager.
1/5
GoogleThe worst experience I've ever had. Rude staff and clueless reference checking agency. Avoid.
Hi Alex, I'm sorry you feel you've needed to leave this review. If you could email me with more details I would like to investigate - greg.davies@reedsrains.co.uk. Thanks Greg Davies, Associate Director.
5/5
GoogleWould like to thank Joe and Dominic for the service they gave us on selling our house great service thanks Brandon and Tracy Senior
Hi Brandon & Tracy, thank you for taking the time to write a review. Congratulations on the sale and best of luck in your new home. Thanks Greg
1/5
GoogleThey have Montgomery House property for sale online auction , it's been online for over 2 months, they collect people's data and nothing else.
Hi Zana, I'm sorry you feel you've needed to leave this review. I'm a little confused as there is no one with your name on our system. We had an enquiry from a Zana yesterday but with a different surname - we tried to contact this person. I've also emailed this person further information - if you are want to discuss further please email me at greg.davies@reedsrains.co.uk - at which point I can answer any questions and / or ask the auction specialist to contact you to discuss. Hope this helps. Thanks Greg Davies, Senior Branch Manager.
5/5
GoogleLaura was brilliant at chasing things up for me and ensuring that the sale progressed.
Hi Carys, thanks for leaving this review. Best of luck in your new home. Thanks Greg
5/5
GoogleSuperb and amazing estate agent Lily ☺️ Many thanks
Thank you so much for leaving this review about your property manager, Lily - it is much appreciated. Thanks again, Greg
1/5
GoogleThe worst estate agency in Manchester, very unprofessional and disrespectful to foreigners. Feel discussed renting from this estate agency for 3 years
Hi Christos, I'm sorry you feel you have needed to leave this review. Kind Regards Greg
5/5
GoogleFrom day one till the closing - Reid Reins have been throughly professional - I was helped and informed throughout the whole process. Even when I felt it was taking too long at a point, they constantly reassured me and did their best to get things rolling. I will use their services over again and highly recommend it. Thank you all!!!
Hi Abi, thanks for taking the time to write this review. We are all delighted you have now completed. Thanks Greg
5/5
GoogleGreat service and support. The process has been followed with a very clear way.
Hi Andre, we are all delighted you have now completed on your apartment - congratulations! Thanks for taking the time to leave such a positive review - it is much appreciated. Thanks again, Greg
1/5
GoogleDisgusted by the way they managed the property we renting of them we pay 1340 a month and had problems with one of the bathrooms and the fan over the oven for over a 6 months and now the washing machine has been out of order for over 2 months. They hardly get back to us regarding these issues we have sent endless emails and rang 100s times. We have cancelled the direct debit as last solution to get them to fix the washing machine and they have called us 3 times anx send 3 letters within 2 weeks and yet all what they want is money and no mention of our problems. Stay away from this awful state agent.
We’re sorry that you’re unhappy with the service received Yashar. Though at first we were unable to locate you on our system, we have now spoken to you and understand this relates to a tenancy between your mother and our Didsbury branch. The maintenance issues you raise in the review have now been escalated to the appropriate management. Kind regards Kate Muir, Lettings Manager
5/5
GoogleDealt with Laura Croft on property in Manchester. Good service. No issue.
Thanks for leaving a review Marc, much appreciated.
5/5
GoogleLily at RR is absolutely fab - super helpful and really quick to get things sorted for us!
Hi Emily, thanks for taking the time to leave a review. I'm delighted you've been so happy with your property manager, Lily. Thanks again, Greg
5/5
GoogleSid was so helpful and kind! very fast responses which made the letting process work like clockwork! would definitely recommend!
Hi Rosie, thanks for the lovely feedback about Sid and our lettings processes. Much appreciated. Thanks Greg
5/5
GoogleExcellent help, advice and service for letting my Manchester flat. Fantastic first time letting experience. Thank you Kirstie and team!
Hi Louise, thanks for the great feedback, much appreciated. Thanks Greg
1/5
GoogleAs a property sourcing agent I spend a lot of time on the phone to estate agents. Some translations you might find helpful; 'I'll get someone to call you back' - 'You will never hear from us again' 'Let me pass over your message' - I have already forgotten your message' ''Good morning sir, how can I help you?' - 'How can I use you to make money today sir' Reeds rains are one of the worst for this kind of thing. They are THE worst for being able to get through to someone to book a viewing. Just awful. Horrible. Shame no-one reads these reviews really.
Nicholas, I am sorry you have not had an experience that meets your expectations and it is a shame when we spoke that you did not give us an opportunity to talk about this experience. There is unprecedented demand for property in Manchester and we do work hard to respond to buyers wherever we can. We will take your feedback on board and good luck with the property sourcing. Kind regards. Glynn
1/5
GooglePoor communication - Had a viewing arranged, when we arrive it turns out it's a group viewing with many others; at no point was this mentioned. The agent was 10 minutes late, no update or message to let us know they're on their way. When we called the office we are told that the agent was running late from their last viewing, nice of you to keep us informed! Meanwhile there is around 10 people stood outside in the baking hot sun, I will not be using the agency or recommending the service to others.
Dylan. I am a little confused as the viewing was advertised as an open day? This is where we allow the viewings to go ahead at the first point and it is advertised as such? - Also, we were on time for the open day so unsure as to why you were left outside for 10 minutes? If you contact the office and speak to me, I would be happy to discuss this matter with you. Kind regards. Glynn
1/5
GoogleVery stressful experience throughout. Initially, the agent was over 15 mins late for the viewing, with no contact made with us, when we called the office we were informed he was on his way. He then walked straight past us with another client, seemingly unaware we were waiting at all. After finally viewing the flat we liked it and put in an offer. We did not hear back the next day so called to check. We were told that they were waiting for the landlord to confirm - this is fair enough however this went on for a week, when we called the company said the agent was busy and he would call us back, he never did, we found out by looking in right move that it had been let to someone else. We still Have not heard anything.Moving cities is stressful enough however this was made worse and caused considerable delay to a process under time constraints
I am sorry you were unsuccessful on the apartment bid, it is difficult as a tenant over summer when demand outstrips supply. Once someone pays the application fee, then it closes the marketing and I am sorry you found out on the website rather than a call. If you let me know who you were dealing with, I can look into that for you. Thanks, Glynn
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Reeds, Manchester City won Trusted Agent.
