Every review we hold for the Malvern office, from every platform, shown as written. First names only.
★★★★★ 1/5
Facebook"Purchased a house in Malvern from a developer who was selling them through Nicol & Co. Initially they were ok but we had a problem with communication with the developer and the owner Matt Nichol said he would deal on our behalf. What followed was 3 months of shocking customer service, constant chasing and basically being fobbed off by Mr Nicol. When I informed Mr Nichol that I did not like being treated in this manner he disappeared never to be heard from again. The sale proceeded through o completion - largely in part to us doing all the chasing and leg work - something you would expect an estate agent to do! If you look through their previous reviews this company is fine when things are running smoothly - as soon as a problem is flagged up they go into melt-down. If the boss don't care how do you expect his staff to... Personally I think there are far better, more professional estate agents in Worcester!"
Antony · 15 June 2018
★★★★★ 5/5
GoogleWhere do I start. Thank you doesn’t even come close. What turned into a very stressful house sale was made so much easier with the fabulous support and help of the team at Malvern, particularly to Hannah who always went above and beyond to manage situations and find solutions to every problem. We were kept informed at every stage of the process and had weekly chats ( even if there were no particular developments that week) . I would absolutely recommend Nicol & Co estate agents for your house move. Everyone was extremely professional and nothing was too much much trouble. Thank you all once again but particularly to you Hannah Sheppard, you are an absolute star and we are so grateful.
Janet · 5 July 2022
Agent replied · 8 April 2023
Hi Janet, thank you for your 5* review and your kind comments especially regarding the Malvern team & Hannah! We're glad that you were communicated to throughout, went above and beyond, and that the team were able to find solutions to every problem. Should you need anything in the future, we would be more than happy to help out!
★★★★★ 5/5
FacebookWe bought our house through Nicol & Co Droitwich and were very impressed from the start. We’ve had experiences before with AP Morgan and in comparison Nicol & Co was a far superior service! Sam Sturdy and Dan kept us up to date the entire way through, guided us with any help and advice they could offer, and we are now in our new home starting off with our gorgeous gift box from them Thank You Thank You!
Emily · 8 January 2019
★★★★★ 5/5
GoogleI should just like to say that the Malvern office of Nico and Co Estate agents have been consistently in touch with me throughout our property search. They have been pro active in getting in touch over a long period to make suggestions through email and personal phone calls. In the end the property we are trying to purchase is actually on the market with a different estate agent but I should still like to register how impressed I have been with Nicol and Co and all the staff I have had dealings with at the Malvern branch. Thank you.
Annick · 23 June 2022
Agent replied
Hi Annick, thank you for your 5* review and great comments regarding our Malvern office. We're pleased to see that you have been proactively helped throughout your search and should you need anything, we would be more than happy to help out.
★★★★★ 5/5
FacebookWe sold our house through Nicol & Co, Worcester office last year. We had already found a new house and needed to sell fast but at a good price, to secure it. Nicol & Co moved really quickly to get our property on the market - Dominique, Nathan and Leanne were brilliant. First estate agent I have used who are actually proactive about showing viewers around - most prefer you to do it yourself. We sold to the first couple to view our house and got the price we wanted. Excellent service.
Val · 3 January 2017
★★★★★ 1/5
FacebookWe rented a house managed by Nicol and co and from the beginning there were many, many problems from a gas leak to 4 water leaks (showers + roof conservatory, oil tank leak, oil hose leak (in the kitchen!). This is the most important summary, but there was much more. However, the worse was Nicol and co supported the landlord in his behaviour of disrepair. We called the Whychavon council for help. The council forced them to repair all of the above and more, they even broke the deadline the council provided. Nicol and co and the landlord reacted very defensive and the communciation was very bad. We wrote Matt Nicol in the hope of improving the situation, but he reacted defensively too. Luckily, we could finally leave the property. We organised a professional cleaning by a widely recommended organisation but still struggle to get the deposit back. Honestly, we cannot recommend this estate agency for renting a house. It was a nightmare.
Astrid · 29 December 2016
★★★★★ 5/5
GoogleI cannot rate Nicol & Co highly enough. Every single person I have had contact with provide a first class professional service. In particular I would like to mention Erica, Hannah and Charlotte from the Malvern office. Their professionalism, patience and proactive approach is highly commendable. They helped us sell our flat and kept us updated at all times. We didn’t once have to contact them to find out what was going on. We are looking to buy a house now and I sincerely hope we end up buying through Nicol and Co.PositiveResponsiveness, Professionalism
Danielle · 5 June 2022
Agent replied · 4 June 2024
Good morning Danielle, thank you so much for the lovely 5* review. We are delighted to hear that you have received such good service from our Malvern team, and fingers crossed we can also assist with your house purchase. With many thanks for the recommendation and review
★★★★★ 5/5
GoogleNicol and Co were on our sale from the moment we started, all staff were very helpful and kept us up to date with all aspects of market moves and viewings.
Ellie in particular went the extra mile and was very professional in all her visits.
We cannot recommend Nicol and Co enough for your preferred estate agent.
Well done to all.
S and S Connolly
Stephen · 20 September 2023
Agent replied · 28 September 2023
Hi Stephen, thank you for your 5* review, recommendation and for taking the time to share your experience with us. We are delighted to hear that you were pleased with our service throughout the sale process. Ellie and our entire team are dedicated to providing professional and attentive service, and it's wonderful to know that Ellie went the extra mile for you. The team are always happy to help.
★★★★★ 5/5
GoogleAbsolutely brilliant service throughout the process of selling our home. Erica, Ellie, Lauren and the team at Malvern have been unfailingly helpful and positive. They are extremely efficient and have been a pleasure to deal with. Their level of service is really exceptional and we cannot recommend them highly enough.
Kate · 19 September 2023
★★★★★ 5/5
FacebookCouldn't possibly fault this team if I tried! These people have bent over backwards and upside down for us! We've not had the easiest of rides but yet nicol and co have somehow picked us up and made us feel like we're there only customer.Our house sold on first viewing back in December but sadly after being strung along by our buyers for 5 months they decided to pull out. Within 48 hours of it falling through we've accepted another offer. We truly believe this is due to the fantastic nicol and co team, Tash, Paul, Matt and Amy. Your absolute gems.
Laura · 20 April 2016
★★★★★ 5/5
GoogleA fantastic service and a real difference to the usual mediocre service from other estate agents. They are head and shoulders above the competition by being actually focussed on selling (yes other estate agents this is your job :-) ) and getting best result for seller and buyer. For the same fee as other estate agents you get many additional services such as 360 degree imaging and additional legal services. Highly recommended!
Richard · 4 March 2023
Agent replied
Hi Richard, thank you for your 5* review of our Malvern team and your high recommendation. It's great to know the team have gone above and beyond to provide you a fantastic service, they're always happy to help.
★★★★★ 5/5
GoogleExcellent service ,communication was brilliant friendly and professional.Would fully recommend this company ,dealing with Ellie and Kat was a pleasure
John · 27 June 2023
Agent replied · 4 July 2023
Hi John, thank you for your 5* review and your recommendation. It's great to hear that the team at Malvern, especially Ellie & Kat, provided an excellent service, were friendly, professional and the communication was brilliant. Thank you again.
★★★★★ 5/5
GoogleNicol and Co answer the question, who can I trust to sell my home. In Malvern, Erica swiftly gets the ball rolling efficiently and with all the modern tricks of the trade. Charlotte deals with all viewings and liaising with regular advise feedback and professionalism. Then there is Hannah! Hannah has led us through five months of ups and downs without her skills and patience this process would have been unbearable. I was always confident in the company name having met some of the Nicol family before, but it is without doubt that Nicol and Co are a true example of how estate agents should operate. 100% recommend.
Amanda · 30 March 2022
Agent replied
Good morning Amanda, thank you for your wonderful 5* review of our Malvern office. We are delighted that you received such wonderful service from all the team. They will be thrilled to read your comments and we are pleased to hear your house sale completed to your satisfaction. With many thanks for your review and for recommending us to others
★★★★★ 5/5
FacebookI bought my house from Nicols a month ago and they were fantastic from start to finish. The purchase had many complications throughout and Nicols were always one step ahead. Erica and Hannah were all over it! They were very good at chasing the vendor and regularly got in touch to update me.Thank you for all of your help. Will use you again!
Lucy · 8 April 2022
★★★★★ 5/5
GoogleAbsolutely amazing team very friendly and helpful.
Kamil · 13 December 2025
Agent replied · 13 April 2026
Hi Kamil, thank you for your 5* review of our Malvern team! Great to hear they have been amazing, very friendly and helpful!
★★★★★ 5/5
GoogleCan only thank Hannah and the rest of her colleagues for all the help and support they have given me though the process of buying my first flat.
Mollie · 29 June 2022
Agent replied
Hi Mollie, thank you for your 5* review and recommendation of Hannah and the Malvern office. We're pleased you felt supported throughout and should you need any more help, we would be more than happy to assist.
★★★★★ 5/5
GoogleWe recently visited a prestigeous property in Ledbury.
Our agent was a vey pleasant young lady called Lauren, she was very proffessional and polite. We had a few queries about the property which she followed up and got back to us within a few hours. I would be happy to have her represent us should we decide to sell a property.
Rod · 20 October 2023
Agent replied · 21 October 2023
Hi Rod, thank you for your 5* review of our Malvern office and for naming Lauren. Her professionalism, politeness, and prompt response to your queries are qualities that we strive to maintain as a standard in our service. The team are always happy to help!
★★★★★ 5/5
FacebookWe first met Karen Smith from the Worcester office of Nicol & Co at a frankly disappointing property viewing after which she strong-armed us, in the nicest possible way, to view a property which was not at all what we were looking for but turned out to be exactly what we were looking for! We bought it the same day. Friendly, efficient, always delivers. Thank you Karen 5* !
John · 14 October 2020
★★★★★ 5/5
FacebookBig thank you to Nicol and Co ! First time buyers and it was such a easy process with there fantastic team ! Leanne fletcher and Matt Nicol was always at the end of the phone keeping us updated and answering any questions we had ! Would defiantly recommend them to any other buyers or sellers ! Also the lovely home package you receive when collecting keys completes the experience ! Thank you everyone !
Kat · 4 August 2017
★★★★★ 5/5
FacebookI am in the process of using Nicol & Co for the sale of my property and the service I have received from them has been first class. From Alice who supported with organising and facilitating the viewings up to offer stage, to Kat who has worked closely with my solicitors to ensure the contracts were exchanged in line with my deadline, the team have been fantastic. I have never had to chase the team, they have always kept me fully in the loop throughout the process and made the whole process understandable for someone who is selling a house for the first time.
What a great team they have at Nicol & Co. Thanks for all your support to date 👍🏼
George · 3 July 2024
★★★★★ 5/5
FacebookNicol & Co are the most professional and pleasant agency I have ever dealt with. Matt, Sarah and Sam worked incredibly hard, and went out of their way, to assist my daughter in the arrangements for the letting of a local property, completing the process in an incredibly tight timescale.We are very grateful and would highly recommend them. Thank you guys. You made a very stressful time so much easier!
Zoe · 27 April 2020
★★★★★ 4/5
GoogleCharlotte was very helpful with her viewings and regular telephone contact to see how we were getting on. Would definitely recommend Nicol & Co Estate Agents.PositiveQuality, Professionalism
Gary · 18 June 2022
Agent replied · 17 June 2024
Hi Gary, thank you very much for leaving us a review for Nicol & Co Malvern. We are glad to hear that Charlotte was very helpful and hopefully we can be of assistance again in the future
★★★★★ 5/5
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★★★★★ 5/5
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Viedad · 13 January 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
