Wards Maidstone reviews

★★★★★ 1/5

Google

If I could give -5 stars I would. Purchasing my first property through Wards Maidstone was the single most stressful personal project I've ever been involved in. The lack of communication and co-ordination from multiple estate agents almost resulted in the deal falling through on several occasions. None of the estate agents earned their commission and they should all be put on a communication and coordination course. Buying your first property should be an exciting time in your life however this experience with Wards has been everything but exciting. The only positive experiences I had in this process was using their third party mortgage broker and Solicitors. I'd recommend these third party agents as the process was very smooth but not Wards. I won't be using Wards ever again and suggest you stay far away from all Wards branches nationwide but especially the Maidstone office.

Steven · 18 December 2024

★★★★★ 5/5

Google

Wards are the best, from start to end, really been a great experience in purchasing our new home. Special Thanks to Steve and everyone else who helped us throught and guided every step of the way. Their partnership with Mortgage Matters Direct and Martin Tolhurst for a complete package is great and made the entire process very smooth. 5 Stars 🌟 ***** and thankyou. Highly recommended agents.

Zeeshan · 29 December 2023

★★★★★ 5/5

Trustpilot

My experience with Wards staff has been very positive

My experience with Wards staff has been very positive, in particular Emily Boyle, Senior Lettings Manager who helped me navigate through the administrative maze that is entailed in renting a property.

Glenda · 14 April 2026

★★★★★ 5/5

Google

To date, I haven’t actually gone live with Wards as I was in contract with my current estate agent for the sale of my property, a local independent firm based in Maidstone. My dealings with Wards and in particular Daniel Schopman has been nothing but professional. I had an offer fall through with the other agent and Daniel was a good support during this period, impartial and felt very much on my side. In this digital age, you very much get what you pay for and professional photography, especially when you have a trickier property to sell, is absolutely key. My house is lovely but is based on a busy road and I felt like an inconvenience to the other independent agent. On the other hand, in the last few weeks I received more communication from Wards, even pre-go-live where they were desperate to start pre-booking appointments for our go live date. They seemed hungry for the sale, whereas the independent agent I was using seemed happy to sit and wait for it to happen when it happened. Luckily, across this weekend just gone I managed to secure a further 2 offers with the independent agent and things appear to be lining up again. I have to give Wards some credit for this, as the threat of terminating my contract appeared to help me get more of a selling strategy in place, rather than sitting idle and waiting. Next time I sell, which I’m hoping won’t be anytime soon, I will be using Wards. They’re very much the gold standard in terms of high street agents and I’m confident the professionalism, strategy, photography, marketing and technology they deploy will help anyone else looking to sell to achieve a faster sale at a higher price. Thanks for all of your support guys.

Ian · 25 October 2022

★★★★★ 5/5

Google

I recently used Wards Maidstone branch to sell my flat in Maidstone. The team dealt with the marketing aspect efficiently and we received an offer quite quickly. Where the team really came into their own was during the long and protracted transaction. It has taken nearly 6 months from the date of offer to exchange and complete and there have been many occasions where I have needed the team to chase and to help keep things moving. Every person in the team has been a pleasure to deal with, dealing with my enquiries and concerns with patience and professionalism. Huge thank you - and a special thank you to Steve who has been particularly amazing!

Alison · 25 October 2022

★★★★★ 5/5

Google

Caleb and Holly played an instrumental role in helping me complete on my first property. Caleb went above and beyond to ensure I was able to complete on my preferred date, and I cannot thank him enough for his tenacity. Both Caleb and Holly were patient and professional in answering my never ending queries - which I am extremely grateful for, highly efficient and provided regular updates on the onward chain, which made the process less stressful. I highly recommend Wards Estate Agents and I hope to work with them again in the future. Thank you!

Tanya · 25 October 2022

★★★★★ 5/5

Google

We recently sold through Wards and they were absolutely brilliant from the first call through to completion. We had a few valuations with a few different agents and Wards were simply leagues ahead of the rest, Holly was excellent, she took time to understand our situation, our home and she made the entire process easy and fast. Everyone we dealt with at Wards were friendly and helpful. We had 5 offers on the first day of viewings, 3 of which were over asking price. Couldn’t be happier. Highly recommend Wards.

Mark · 25 October 2022

★★★★★ 5/5

Google

We contacted wards to do a valuation on our property. Caleb was nothing short of amazing, gave us all the information we needed without being overbearing, and took time to answer our questions and really understand our property. Highly recommend, a very professional and positive company.

Robbie · 25 November 2024

★★★★★ 5/5

Trustpilot

…Great service

Hazel,Sam and Gemma were so friendly and helpful when we first put our house on the market,finishing the process we had really good support from Maria Meddings for which we are very grateful.

Linda · 18 March 2026

★★★★★ 5/5

Google

Excellent service, Abigail was especially helpful and intelligible at every stage!

Edward · 17 December 2025

★★★★★ 5/5

Google

We needed a property to rent urgently and it took a week from viewing to submitting the relevant documentation/referencing etc to us moving in! Huge thanks to Abi, she has been so helpful and we would recommend to anyone. Her service and professionalism has been flawless from the start. Thank you again 😊 …

Alexandra · 26 June 2024

★★★★★ 5/5

Trustpilot

Rachael Ruocco-Buchanan

Absolutely brilliant, gave us loads of time and help. Rachael Ruocco-Buchanan was perfect such a lovely person and helped us all the way would definitely use them again.

Dane · 16 April 2026

★★★★★ 5/5

Google

I had the pleasure of working with Abigail Cantrell at Wards letting agents recently and I must say it was an outstanding experience. Abigail was there to hold my hands and literally guided me through the process which made it very easy. Great communication and highly supportive. I would recommend Wards for your lettings ! Thank you Abigail for everything, you are a star✨

Wumi · 29 November 2023

★★★★★ 5/5

Google

Vanessa Tindal at wards Maidstone king street was absolutely amazing start to finish it was mine and my partners first time moving out so was completely new to the process Vanessa went above and beyond being extremely patient with us helping us through the steps and taking her time to explain it we found our dream home I can’t thank Vanessa enough!

Jordan · 29 December 2023

★★★★★ 5/5

Trustpilot

Wards of Kent letting division

Wards of Kent letting division, helpful professional and efficient. If you have property to rent out, I highly recommend their services.

Jane · 16 September 2026

★★★★★ 5/5

Google

I would personally like to thank Liam for his patience and understanding He had recently helped me in finding my home and I am sincerely greatful for everything if you ever need anything please ask for Liam Brudden at the Maidstone branch

Sara · 11 December 2024

★★★★★ 5/5

Trustpilot

Had a great experience with wards

Had a great experience with wards - Emily who I had was brilliant with her knowledge and leadership. I thoroughly recommend recommend her for anyone!

Tobias · 17 August 2026

★★★★★ 5/5

Google

Abi Cantrell has been faultless throughout our whole experience. Following delays of which none could’ve been helped, Abi has gone above and beyond to keep us updated and moved into our new home asap. Could not fault at all. My partner and I are highly appreciative of all the help she has given us from start to finish and could not recommend Abi enough!

Lily · 25 October 2023

★★★★★ 5/5

Trustpilot

The whole experience from meeting…

The whole experience from meeting Anthony through to completion of the sale of my late parents house has been faultless and I recommend using Wards in Walderslade

MR · 31 July 2026

★★★★★ 5/5

Google

We had the pleasure of having Connor helping us to find a new home, he was a star right from the start, he really did go over and above, Connor was always happy to help, we wouldn't hesitate to recommend Connor and Wards

Medlar · 11 November 2024

★★★★★ 5/5

Trustpilot

From the moment we met Kenny at wards…

From the moment we met Kenny at wards in gravesend I knew I wanted him to sell our house he was out there with his words and means what he says! I like that! Straight up! Thank you for making things so straight forward and introducing us to Tanisha also at wards who's been really lovely and kept us updated all the way! We've delt with wards with 2 sellings now. Thankyou for making things tick nicely 👌

Nicola · 11 March 2026

★★★★★ 5/5

Trustpilot

Lovely House Viewing Experience

Keryn showed us around a beautiful property on Saturday- We were really impressed with her knowledge of the period property and the little less obvious details she pointed out- we were also struck by her genuine nature and very human approach to the showing. It was unusual to have a people-centred outlook shared by an estate agent, so very impressed with this agent. Although the property wasn't the one for us, but the agent really impressed us.

Camille · 16 March 2026

★★★★★ 4/5

Trustpilot

Sam Wilmer was extremely helpful

Sam Wilmer was extremely helpful and professional in dealing with the tenancy problems. My only complaint would be the difficulty getting through to the right contact sometimes when telephoning Wards.

Susan · 2 March 2026

★★★★★ 5/5

Google

My partner and I were looking for somewhere new to rent. We found the perfect property on Wards and from then on in, Abigail was there at every stage keeping us informed. Whenever we had a question, she was very quick to respond and was just very approachable making me at ease with all my questions. Thank you for all your help!

Tamara · 25 October 2023