Simon Miller and Company Maidstone reviews

★★★★★ 5/5

Trustpilot

First time buyer review - Lucy White

Lucy was fabulous in helping me with my house purchase. I was a first time buyer so understandably quite nervous and unknowledgable about the whole process - Lucy was always on hand and happy to answer any questions or queries I had regarding the process. She was efficient with responding to calls and emails and gave me all the information and more that I needed. She made me feel at ease during the whole process, which can be a scary one for a first time buyer!

Natasha · 2 November 2017

★★★★★ 1/5

Trustpilot

You may end up having very serious regrets.

If you are thinking of selling a house - and you are thinking of engaging an estate agent - and you are thinking about Simon Miller and Company? Think again. I let them have keys so that they could conduct viewings and I returned home after being away for a month to find my property damaged - dents all over the front of my fridge freezer. Lack of supervision of a child banging a toy into it? Something like that. I would suggest that they must not be trusted to conduct viewings. I accept that I signed a contract without fully understanding the terms - the Property Ombudsman says that any unusual or onerous terms should be drawn to your attention. The agent talked about fees and that it was a sole agency but never mentioned the duration - an unusually long 20 weeks. Nor was it explained to me that they will seek to extend this in the event that they introduce a buyer who fails to proceed. That time gets added to the 20 weeks. So to explain that properly - if they introduce a buyer and they can out after 8 weeks you are now under contract for 28 weeks!! You could find yourself locked in for ages. In any case, you might ask what kind of agent needs 20 weeks to sell a property? Communication with this firm is laughably terrible - you'l rarely if ever get a confirmation that they have received an email. Most enquiries go unanswered. Telephone call are usually not returned and when they are, not by the person you want to talk to. That led me to make a complaint and it took about half a dozen emails, several phone calls and three days for them to even acknowledge that I had made a complaint. If this is how they treat sellers, how can you have any confidence in the way they treat buyers? So in summary - read the contract carefully and get them to vary the duration to one that suits you. Make it clear that if you need to market elsewhere after a reasonable time - say 8 weeks - that you reserve the right to do that without penalty. Do not let them conduct viewings. Finally, if you are expecting modern 21st century communications and courtesy - then you'd better go elsewhere. I've been pushed to wait out my contract period and also make a complaint to the Ombudsman about this firm - take my advice and save yourself the aggravation of dealing with this very very sub standard and expensive agent.

Steve · 22 July 2017

★★★★★ 5/5

Google

Wasim from Simon Miller Maidstone was recommended to me after my parents used his services to successfully sell their house. He came to do a valuation on my property and was very knowledgeable, polite and talked through all our options. I would not hesitate to use Wasim and his team in the future!

Louisa · 15 June 2023

★★★★★ 5/5

Trustpilot

Excellent first class service from Wasim Amir

Our move has been seamless thanks to Wasim Amir who has pretty much handled this move single handedy throughout lockdown.His professionalism and skill and constant liaising between all parties solicitors has ensured that the conveyancing process for our sale and purchase has kept moving enabling us to move Into our new home at the earliest opportunity.Many thanks Wasim for going above and beyond. We really do appreciate everything you have done.Pat and Nic

Nic · 9 June 2020

★★★★★ 5/5

Trustpilot

Wasim's team quality services

From the initial meeting with Wasim and his team, we felt assured that our property sale would be managed in a professional and trustworthy way. He showed us consideration to our requests and answered our queries promptly. Highly recommend Wasim and his team for their quality services.

Antonietta · 17 April 2025

★★★★★ 5/5

Trustpilot

I am currently in the middle of buying …

I am currently in the middle of buying a property through Simon Miller and they couldn't have been more helpful in the process. The staff a friendly and relaxed, When viewing my house I had seen three others that day with three different estate agents and Jasmine was like a breath of fresh air, relaxed and friendly and knowledgeable about the property rather than not having a clue which is the impression I got from the others.

Vicky · 6 December 2017

★★★★★ 5/5

Google

Jeremy was absolutely excellent to deal with - so knowledgable, helpful, and understanding. We were selling my mother's house and we needed lots of communication and back and forth on various issues. Everything went smoothly and Jeremy and the company were so helpful to us. I couldn't recommend them highly enough!

Elizabeth · 15 June 2023

★★★★★ 5/5

Trustpilot

Fantastic service!

Fantastic service from the whole team at Simon Miller!Wasim is the ultimate professional and his help and expertise helped us to achieve full asking price for our property in a very short time frame. Paige and Elliott, who handled most of our viewings, were also excellent and kept us right up to date with all feedback.All in all a stress free experience...not often you can say that!

Angela · 2 February 2021

★★★★★ 5/5

Google

Kelly Smith made the whole process of purchasing my property a lot easier than I thought it would be. She always got back to me within a reasonable time with any questions I had.

Jack · 4 August 2025

★★★★★ 5/5

Google

We recently sold a house with Simon Fuller, Maidstone HS. We had excellent service and your manager Wasim was very efficient throughout and seemed completely unflappable during the delays with the exchange. I would recommend your firm, thank you. Ian Maclean

Amanda · 17 December 2023

★★★★★ 5/5

Trustpilot

We have just exchanged on our new home …

We have just exchanged on our new home and we can't praise Georgie and the team enough, nothing was too much trouble and she always dealt with anything in a very timely manner which really helped us through the whole process. Any queries we had were answered either the same or the next day and we were always kept updated about progress. Thank you for all of your help!Abby & Mark Beeching

Abby · 16 January 2018

★★★★★ 5/5

Google

Good advice and good service from start to finish. On time, business-like and attentive without being intrusive. On the button valuation with solid buyers who stuck with the deal through a difficult market. Thank you Wasim, straight talking and hard work made sure the sale happened.

Hugh · 15 June 2023

★★★★★ 5/5

Trustpilot

Sold with Simon Miller.

Sold with Simon Miller.We have just sold our property through Simon Miller and its safe to say we would never sell with another agent again, especially after them getting us full asking price. We dealt with Wasim & Paige when selling the property and negotiating offers and both were professional and diligent throughout, always keeping us informed... I would highly recommend Simon Miller.

Chantal · 25 January 2021

★★★★★ 5/5

Trustpilot

Having used Simon Miller before i had…

Having used Simon Miller before i had every confidence in using them to sell again. It was a long drawn out conveyancing process of 159 days however Wasim and the Team were great, always welcoming, gave great advice, support & guidance. All calls & emails were responded to promptly. I would highly recommend Simon Miller to anyone considering selling or buying a property.

Brenda · 27 December 2025

★★★★★ 5/5

Trustpilot

Jeremy was amazing

Jeremy was amazing, so helpful, professional and great with regular communication so i always knew what was going on , which is a must when buying or selling any property . I would highly recommend Simon Miller.

D.williams · 16 May 2025

★★★★★ 5/5

Google

Wasim, Tracey & team were brilliant from start to finish. Very professional communication, sound advice and they were the perfect choice for selling our home.

James · 16 February 2026

★★★★★ 5/5

Google

I sold and purchased a property, Simon Miller & co were the estate agent I bought through. I was involved in quite a long chain, if it hadn’t been for the staff at this …

Paul · 16 November 2025

★★★★★ 5/5

Trustpilot

Lucy White from Simon Miller

Lucy was very courteous and helpful at all times and informed us when contracts were exchanged even before our solicitor did. She chased up to investigate conveyancing delays throughout the sale process and informed me of any updates and was full of good wishes and congratulations when our purchase was settled. She was also the one who handed over the keys and was as excited as us about it!

Stella · 23 November 2017

★★★★★ 5/5

Google

I chose Simon Miller to hadle the sale of my house, because i was aware of their local reputation, and knowledge of the area. From the initial visit all the way through to handing the keys over, i can understand why they have the excellent reputaion they have. Particular standout members of staff are Kelly and Wesley, and the absolute star of the show is Wasim. It was a difficult process due to the changing market conditions, but we managed to sell for a price that worked for us, and would highly recommend using Simon Miller & Co again if i was selling in the area.

Andy · 16 March 2024

★★★★★ 5/5

Google

Excellent experience with Simon Miller & Company selling my house. Libby the Sales Progressor based at Maidstone has been brilliant at keeping me informed of progress and chasing the solicitors. I would recommend Simon Miller & Company to friends and family without hesitation.

Lance · 15 June 2023

★★★★★ 5/5

Trustpilot

Wasim and his team were excellent…

Wasim and his team were excellent throughout the sale of 5 Langham Grove Maidstone. Wasim was exceptionally professional, with great communication and technical skills. I was made to feel that Wasim and his team were there to support me . All in all, I am very pleased that I chose Simon Miller to do the sale, Thank you Wasim and team

Anthopny · 30 April 2024

★★★★★ 5/5

Trustpilot

What a fantastic team at Simon Miller

What a fantastic team at Simon Miller. I felt they genuinely cared about the house sale, they were supportive and communicative all the way through the process. Always available to speak to on the phone and great customer service. Special thanks to Paige,Wasim, Simon and Gemma , although the whole team have been great. 5 star service We would highly recommend.

Donna · 4 February 2021

★★★★★ 5/5

Trustpilot

Simon Miller - Above and Beyond

I have bought and sold a property on separate occasions with with Simon Miller, with the request that Wasim assist me in my purchase and sale. I would highly recommend their business, they are beyond helpful and patient with both Property Selling and Purchasing. Both Wasim and Gemma were very informative throughout the processes and particularly helpful in providing information of property releases that suits your needs and requirements! Going forward with my future moves, I will not stray from Simon Miller as my agent. Thank you to all the team involved!

Abby · 9 December 2022

★★★★★ 5/5

Google

We have been really impressed with the service we have received from Wasim and the team. From getting our house on the market within a week, to helping make sure we exchanged before our deadline, everyone has been helpful, professional and efficient. Thank you to everyone involved!

Claire · 3 December 2024