Simon Miller and Company Maidstone reviews

★★★★★ 5/5

Trustpilot

A first-class effort all-around...

We had a great experience purchasing our new home with the team at Simon Miller. Paige took the time to fully understanding our purchase criteria and she proactively contacted us as soon as they'd receive instruction on anything suitable. Wasim quickly resolved any points of possible contention and was helpful and contactable throughout the process. I was also impressed with Richard in their Sales Progression Team as in the days leading up to exchange, he was always the most informed of all the agents in the chain - much more so than those handling our sale - and was instrumental in concluding matters without delay. A first-class effort all-around and I expect we'll use Simon Miller if we decide to move in the future and in the meantime I've no hesitations in recommending them to friends and family.

Chris · 29 January 2021

★★★★★ 5/5

Trustpilot

Just purchased a property through this…

Just purchased a property through this agent and I can confirm from the 1st telephone enquiry to the completion date they were professional and knowledgable. Special mention to Wasim who was always available whenever a question needed answering. I would certainly have no problem recommending this estate agent.

Charles · 5 April 2023

★★★★★ 5/5

Trustpilot

Hard work and good support.

Wasim and his team worked really hard to sell my house. It’s a nerve racking experience but the team were very reassuring and helped me keep my cool. I’m so glad I chose them.

Maggie · 9 June 2020

★★★★★ 1/5

Trustpilot

Avoid like the plague

Avoid like the plague. Unprofessional and amateur staff from bottom to top.Accepted my offer and should’ve been removed from the market. I received confirmation of acceptance from the seller but yet 3 days later they reversed the decision asking for more money beyond an already increased initial offer. This was after I had provided proof of deposit; in excess of what was required, and what a coincidence it was only after this, more money was requested! The staff lead you into a false sense of security, outlining their protocol as interested parties should submit first and final offers from the outset to avoid bidding wars yet almost immediately after I had my offer accepted, I had a barrage of calls and emails asking for more money due to a rival offer!Seriously think before engaging and I’d recommend to purchase with other agents.

Craig · 4 December 2020

★★★★★ 5/5

Google

Wasim and his team supported me throughout the process of selling my house.

TONY · 15 June 2023

★★★★★ 5/5

Google

Wasim has been a great help throughout our property purchase! Great service, thanks!!

Tim · 15 June 2023

★★★★★ 5/5

Google

Simon Miller provided an excellent service from start to finish of the sales process. Marketing documentation was of a very high standard and, even in a challenging market, we had a large number of viewings within the first two weeks of the property being advertised. We were kept fully informed of viewer opinions and our questions were answered promptly and clearly.

Richard · 15 June 2023

★★★★★ 5/5

Trustpilot

Headcorn branch have so far been excellent!

We are buying through Simon Miller Headcorn branch and so far they have been excellent. We are getting weekly phone calls to keep us update with both the property we are hoping to purchase and also the properties above us in the chain. I am sure that this will continue to be the case throughout the process and can only describe them as being very proactive and on the ball. Obviously a long way to go yet until we complete (fingers crossed) but so far, so good.

Customer · 9 November 2020

★★★★★ 5/5

Trustpilot

First time buyers such a wonderful experience

We first contacted Lucy with regards purchasing a property, Contact was exceptional and arranged things very swiftly. Moving in very soon and incredibly excited. Lucy was able to help guide and advise us along the way, a true testament and so wonderful to have someone so helpful. The process was less stressful than anticipated this was all success due to the continuous communication, time and effort put in by Lucy.

Ian · 1 November 2017

★★★★★ 5/5

Trustpilot

Larkfield branch

Andrew, Molly and the team have been brilliant throughout our time with them.We have sold our house twice throughout the Covid year and within 10 days both times. This was all due to their great dedication to sell our house from the moment the photos were taken, getting people through the door and updates after every viewing. I would recommend them 100%.

Mrs · 11 February 2021

★★★★★ 5/5

Trustpilot

Excellent Service

Jeremy and the team at Simon Miller have done a fantastic job in selling our property. They marketed it really well, we had numerous viewings and sold very quickly. The team were friendly, professional and I wouldn’t hesitate in recommending their services.

Danielle · 29 July 2023

★★★★★ 1/5

Trustpilot

I write in behalf of my daughter who…

I write in behalf of my daughter who was letting through Simon Miller. They had to terminate their agreement early due to financial issues and agreement was reached with the landlord in this regard.However, they moved out just after lockdown commenced and were unable to remove their own fridge freezer that they had been using during their tenancy. Nothing they could do, just an unfortunate situation.They have offered to return to the property to remove it when lockdown is over, they have contacted the council who will charge £33 to collect from the front of the property.Despite this, Simon Miller want to charge her to return to the property to allow this to happen, even though they have little else to do during this current crisis, just trying to profit out of an unavoidable and unfortunate situation.Lyndsey in their lettings team has not seen sense or been reasonable in handling this matter and as a result their deposit remains un-returned despite them leaving the property over 3 weeks ago.They had to move out of the main bedroom at the property for the last 3 months of their tenancy due to roof damage, a water leak and resultant mould. No reduction in rent or any consideration to help, it took over a month for any work to commence, only constant calls eventually resulted in work being undertaken.My daughter has met all of her commitments, paid over the contracted amount for re-advertising costs to come out of their tenancy early (more profit to Simon Miller) and could not move the fridge freezer on the moving date due to the lockdown position.Seriously guys, practice what you preach, put ALL customers at the heart of what you do and drop the profit opportunity and get this matter resolved.

Mark · 22 April 2020

★★★★★ 5/5

Trustpilot

Excellent professional service from Simon Miller

Simon Miller were instructed to sell my property, from day one they were incredibly professional, kept me updated and sold the property within a week. The conveyancing was spot on with continuous updates and communications. I would recommend Tony, Mollie and the team at Simon Miller to sell and would definitely use them again !! Thank you Simon Miller

LMW · 14 June 2021

★★★★★ 5/5

Google

Straightforward, friendly advice with great client service. Thanks Wasim Amir.

Chris · 15 June 2023

★★★★★ 5/5

Trustpilot

Professional service from start to finish

Would like to thanks Richard Long sales progressor for his outstanding service. Even dealing with enquiries on his days off.Second time i have used Simon Miller.Always very professional.Well recommended.

Nigel · 11 November 2020

★★★★★ 5/5

Trustpilot

Wasim from Simon Miller

Wasim from Simon Miller has a dynamic, energetic approach to his work. We choose Simon Miller to sell our house because of these qualities he demonstrated. We felt he would get the job done professionally and with minimal fuss and this is exactly what happened. He has a great team around him who kept in touch with progress of our sale every step of the way. Thank you to all at Simon Miller. Mr and Mrs Howes

Vicky · 13 October 2020

★★★★★ 1/5

Trustpilot

This is why people hate estate agents

This is why people hate estate agents. Put an offer in on a property to be told until we 1 - have our ID verified and 2 - speak to their mortgage advisors L&C they will not put our offer forward to the vendor!!! Firstly. We understand totally having ID checked however why did we need to speak to their mortgage team? Our offer wasn’t even put forward let alone accepted. We told them on several occasions we had our own mortgage advisor who has verified what we could borrow - they were not interested! We said we would get an AIP to prove it.. again not interested. Our offer wasn’t going anywhere until we had spoken to L&C! Sales targets.. all they cared about. What happened to customer service? As we loved the property I spoke to L&C and asked to be removed from all of their data... what happened today? I get sales emails from them. So they haven’t removed me. Disgusting service and totally understand how estate agents get a bad name. Have only used independent agents previously and they treat you like individuals. Simon Miller have a lot to learn! Wouldn’t go anywhere near them again!

Kay · 23 August 2019

★★★★★ 5/5

Trustpilot

Isabella Hill

I was put with Isabella Hill, and I have nothing but positive things to say about her, she was professional, courteous and made the whole house viewing experience a great one.She was always on time and nothing was to much trouble, I can't thank her enough for everything and making the purchase of my first home a great one.Thank you Isabella you are a true star!!!

Lauren · 23 May 2018

★★★★★ 5/5

Google

Paige was extremely helpful and lovely to deal with

Lucy · 15 June 2023

★★★★★ 5/5

Trustpilot

Thank you to all at Simon Miller

Thank you to all at Simon Miller, Larkfield.They did a great job of all stages of the process from the initial valuation, to the sale and chasing and updating on the solicitors antics. Made the whole thing all the more pleasurable. Couldn't be happier with the service and would highly recommend to Queen and Country! Andrew and his team are friendly and professional.

Stuart · 22 November 2019

★★★★★ 5/5

Trustpilot

I very much enjoyed my interaction with…

I very much enjoyed my interaction with all the staff at Simon Miller. Wasim Amir was my initial contact with the company and was instrumental in my decision to go down the SM route following 4 alternative estate agents being invited. Wasim, thank you for all your help.

Mark · 30 September 2022

★★★★★ 4/5

Trustpilot

Very friendly service and helpful with…

Very friendly service and helpful with all aspects of selling a property. Kelly went the extra mile to make sure the sale went through smoothly. Would recommend.

Sean · 16 November 2020

★★★★★ 5/5

Trustpilot

Simon Miller in Larkfield

Simon Miller in Larkfield are superstars. With a problematic purchase and many delays the staff were amazing. Andrew kept in constant contact and pushed to get our purchase completed. Helpful, friendly and willing to go the extra mile to get your sale or purchase completed with as little hassle as possible. We just wish we had sold our property through them as well

Pacifico · 15 June 2019

★★★★★ 5/5

Trustpilot

I would like to say a big thank you to…the Barming office!!!

I would like to say a big thank you to everyone at the Barming office especially to Greg and Isabella who were very helpful and I don't think I could have got through my house sale without them. It looked like that our house sale might fall through but with the help of the Barming office they made sure it didn't. They kept me in the loop at all times and kept everyone in our chain upto date and communicated clearly to everyone. I would definitely recommend the Barming office as they were professional at all times, and go above and beyond to help you. Thank you again to everyone in the office for all your help!!

Shanna · 4 October 2018