Simon Miller and Company Maidstone reviews

★★★★★ 1/5

Trustpilot

Barming branch were dissapointing

I used Simon Miller Barming as I had met a previous manager when I viewed a house a few years ago, unfortunately this manager had since left, but I thought I would give them a go. To get my business they were very accommodating and friendly, but when viewing started coming in, they were less attentive. I had to phone them back after a viewing to get feedback and seemed surprised when I phoned them. And when they got formal feedback they put it on the 'system' they have before telling you. It seems very inpersonal.One of the agents (who hadn't seen my house before doing a viewing) turned up at the same time as the viewer, meaning that he had no prior knowledge of my house before showing someone round. It felt very unprofessional.Several times I asked what action was being taken to find buyers, and I was told mail outs and call out where being down and I would receive feedback for these. I never received feedback.When I decided to leave an go back to my original agent, I received no response to my email asking for my property to be removed, it was simply taken down. After two further emails requesting for my keys to be delivered back to me, neither of which was responded to, my other half had to collect them.I had recommend SM to my sister and because of her location, she got the Maidstone branch which she would recommend, but it seemed that I lucked out.Overall very disappointed and wouldn't recommend.

Beccy · 4 September 2018

★★★★★ 5/5

Trustpilot

Great Service!

The sale of our bungalow was handled efficiently and with ease by the lovely Paige Dryland and the team at Simon Miller, King St, Maidstone. On the rare occasion that Paige wasn’t available there was always someone to step in and offer guidance. Thanks Paige & colleagues!

Sara · 29 September 2022

★★★★★ 5/5

Trustpilot

Paige your a star!!!!

Simon & Miller have been amazing with helping us to find our new home especially Paige Dryland! The determination professionalism and kindness has been above and beyond! I feel like we have known Paige forever which probably has ;) If ever in future we choose to sell we will be selling with Simon & Miller! Thank you :)

Leanne · 5 November 2020

★★★★★ 5/5

Trustpilot

Excellent, professional, friendly and customer focussed

We have just purchased our home through Simon Miller (Headcorn Office). They have been very helpful and have kept us posted throughout this process. They were very easy to contact and would always return your call as soon as possible. They were very professional, courteous with the human touch using our Christian names and we're always well informed about who we were. Special recognition must go to Jeremy Bancroft, Branch Manager. He showed great concern and was brilliant when things got a little stressful; he was definitely that friendly voice on the phone. I would definitely recommend this very professional, courteous and friendly estate agent.

Wendy · 21 December 2017

★★★★★ 5/5

Trustpilot

Professional, Personal, Hard Working sales Team!!

Our first time selling a house so was optimistic as to what to expect from an Estate Agent, our first contact was with Simon Miller, Andrew arrived with an impeccable presentation in himself and indeed an Ambassador forSimon Miller. We Felt in very capable and professional hands from the onset. We obviously signed happily with them. Followed by the full Compliment of staff at the Larkfield Branch visiting Our home just as buyers Might we felt important By them all. They now having an Insight of our home could explain andChoose the Right possible client. Our home had viewings from the next day and on the 15th day an offer was received!!! The attention we received all through and continue to is second to None. We will always speak highly of Simon Miller Estate Agents, Andrew, Simon, Georgia, Dan you have been amazing thank you!! What a great team you are.

Dee · 21 December 2017

★★★★★ 5/5

Trustpilot

A pleasure to deal with when buying or selling

I bought my house through the Bearsted office of Simon Miller in 2015 and found all staff members to be so helpful, informative and available. I had a complex chain but, of all of the agents involved, this office were those that knew what was going on and did all they could to assist and progress the chain.Due to a change in my circumstances i have since sold my property in the summer of 2017, and had no hesitation in asking Simon Miller, Bearsted, to help me.Throughout the process I dealt with both Lucy and Richard frequently, both were so helpful. My property was marketed very rapidly with a large number of viewings arranged over the first weekend it was on the market.Lucy spent pretty much that whole first Saturday at my house showing prospective purchasers around, and as a result I had 5 offers over the course of the next few days.They then helped to manage the process through to satisfactory completion.I would not hesitate to recommend selling your house through Simon Miller Bearsted. Richard and Lucy have been fantastic and operate as you always hope a credible estate agent should - the difference being they actually do.

Michael · 4 December 2017

★★★★★ 5/5

Trustpilot

I am very pleased that Richard …

I am very pleased that Richard persuaded me to sell with Simon Miller, originally I had cancelled his appointment after having several other agents round, but it was refreshing to meet someone who actually cared if they sold your house or not. The service that I have received was excellent and the whole team were professional and friendly at all times, nothing was too much trouble. My house was sold within weeks of going on the market and although my chain turned out to be a lengthy and problematic one at times, throughout the while process I was updated regularly by Lucy, she worked so hard chasing up solicitors and nothing was too much trouble for her at all. I was so impressed by this young lady (and Richard!) I would definitely recommend Simon Miller.

Jane · 2 November 2017

★★★★★ 5/5

Trustpilot

Great service!!

The house we purchased in Bearsted, was marketed through Simon Miller. Lucy was the agent and we could not have wished for better! From arranging the initial viewing, thru to completion, Lucy could not have been more helpful and professional. We would have no hesitation in recommending the services of Lucy & Simon Miller to anyone looking to sell their home! Thank you.

David · 23 July 2018

★★★★★ 5/5

Trustpilot

Good result with good help

As one of three executors involved in selling my mother's flat, we all agreed that Jeremy was extremely proactive in the sale. At all times we were kept informed on prospective buyers and always felt that he was promoting a good end result. There was no high pressure sales talk, just good old fashioned encouragement. Thanks Jeremy

Anne · 21 November 2020

★★★★★ 5/5

Trustpilot

Brilliant service

We have been very satisfied with Wasim for helping us with the sale of our property. It has been a long process due to Covid 19, but Wasim has been great with his communication skills and his expertise. We would highly recommend him as he knows what he is doing. Thank you for finding us the right buyer!

Shereen · 21 July 2020

★★★★★ 5/5

Trustpilot

Professional Service from Wasim!

Wasim was professional, methodical and very helpful and took time to explain the process to us. The team were quick in responding to our queries and liaising between our seller and us. We are very happy with the service provided and hope to work with Simon Miller again, thank you Wasim for all your assistance.

Jessy · 23 March 2021

★★★★★ 5/5

Trustpilot

Great service

We dealt with Jeremy Bancroft during the purchase of our new property. He was helpful and chased the chain to get things moving.

Claire · 5 February 2021

★★★★★ 5/5

Trustpilot

Excellent

Excellent Wasim was really helpful in completing the purchase of two houses even at the face of covid lockdown. I will highly recommend.

Tunji · 9 December 2020

★★★★★ 5/5

Trustpilot

Very helpful

Paige, Wasim and Gemma were all very helpful in organising the house viewing and paperwork for a recent house we have purchased.

Rachael · 17 February 2021

★★★★★ 5/5

Google

Fantastic service from Jeremy and the rest of the team.Always answered phone calls and e -mails. Everybody at the office very knowledgeable and up to date with our moving process. Truly professional service. We are already using them again for mum's move. .

Graham · 16 January 2024

★★★★★ 5/5

Trustpilot

Exemplary service

Have dealt with Wasim Amir in regards to the sale of our house in Allington. The service has been exemplary ensuring that all parties have been kept informed along the way, unpicking the sometimes complicated barriers that can appear in such a process. Thoroughly recommend Wasim and Simon Miller & Company.

Kevin · 23 August 2021

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

Excellent service from start to finish, fully informed of the process at each step, Wasim was very informative at the commencement of the sale.Shirley (Sales Progresser) was amazing and kept me sane, without her I don’t think I could have continued!!Would highly recommend Simon Miller and would use again in the future.Well done!!

Debbie · 18 March 2021

★★★★★ 5/5

Google

after encountering several problems with two buyers, we can only praise Simon Miller and Co at Maidstone. They kept us informed all along the way and re-assured us. On completion of our sale things could not have run more smoothly. Special thanks go to Libby and Wasim for the continued support.

Ian · 15 June 2023

★★★★★ 5/5

Trustpilot

Simon Miller. West Malling. Fantastic.

Simon Miller, West Malling.Angela and the team provided us with great service throughout, great communication and advice.Thank you to all in the office for a very smooth purchase.

Ian · 11 January 2018

★★★★★ 5/5

Trustpilot

Great Estate Agents!

Wazim has been a fantastic help and made the sale of our property effortless!!An excellent estate agent all round. Many thanks again!!

Bomber · 7 October 2020

★★★★★ 5/5

Trustpilot

The staff at the West Malling branch of Simon Miller

The staff at the West Malling branch of Simon Miller were always courteous, attentive and helpful. It was reassuring to see familiar faces and hear familiar voices as the staff were always on call, unlike another estate agent I had previously used, where I found the staff turnover was constant. Therefore, continuity suffered. I have no hesitation in recommending the West Malling branch as they kept me informed and up to date with my sale.

Barbara · 4 April 2018

★★★★★ 5/5

Trustpilot

Wasim and team ( elliot

Wasim and team ( elliot, paige, Jeremy, gemma) exceeded all expectations and even sold my property for more then what the other agents valued it at. Fantastic marketing and excellent communication throughout.My property went under offer in 3 days! And exchanged in 4 weeks.

Benr1 · 10 May 2022

★★★★★ 5/5

Trustpilot

Proactive agent …

Lucy has been very proactive throughout the entire purchasing process, liasing between all parties concerned to keep things moving, and keeping us informed at each stage....

Andrea · 3 November 2017

★★★★★ 5/5

Trustpilot

Would like to thank Wasim and the team

Would like to thank Wasim and the teamAt Simon Miller king street for selling our property for us straight away.weekly updates from sales Progressor liberty via email which was very professional and we would recommend Wasim and the staff at Simon Miller to anyone looking to seek there property.

Danny · 5 June 2021