Seekers Maidstone reviews

★★★★★ 5/5

Google

Their service was really good and we had a good experience

Sandali · 14 February 2026

★★★★★ 5/5

Google

Great experience from start to finish. Highly recommend them. Thankyou

Kittykat471 · 14 February 2026

★★★★★ 5/5

Google

Kirsty the Relator in charge did an amazing job all through the process

Oghenero · 14 January 2026

★★★★★ 1/5

Google

As a tenants, my wife and kids got the short end of the stick. Does not deserve even a 1 star rating. I rented a property with them in Maidstone for 3 years. Landlord was very supportive and looked after his property very well. Nightmare started when we wanted to move out. Seekers started to mention about clauses in the contract , which contradicted their own document and the emails were not very professional and the staff lack communication skills. Landlord was supportive and allowed us to move out flowing 1 month notice. In addition, our contract ended on 7th so I returned the the keys on the 8th at 9:30 am and they wanted to charge me £64 (day's rent) - by the way my rent was £1000 a month ( you do the maths). Not to mention the end of tenancy inspection report, which did not contain any positive words and not reflective of the initial condition when we moved in. As if that wasn't enough - Ts & Cs stated that your deposit will be returned in 10days - got an email that saying ..." that's not what it means.." no additional details. Based on my own experience I wouldn't recommend Seekers to any tenant. Zoe Gearing was their best employee and she deserves a medal - I think she has left and everything is just falling apart. All the other agents working there that I have dealt with have not met my expectations. Choice is yours but if I was you I would stay away.

Nel · 7 June 2020

★★★★★ 5/5

Google

The property is very lovely and very proximity to schools and town centre. Victoria was very helpful and joyful. Thanks Victoria

Aishatu · 1 May 2025

★★★★★ 1/5

Trustpilot

Withholding our Deposit and Maintenance Issues

Like many others, Seekers tried to withhold our deposit longer than three months after the end of our tenancy. We filed a TDS claim after two months which they did not respond to. We finally had to send them a letter of intent to take them to court for them to transfer the deposit to TDS, but still have not had a proposal for deductions for “damages” which culminate in minor wall scuffs and dirty grout. During our 2-year tenancy, we filed many maintenance issues which were never fixed (e.g. a broken extractor fan in a bathroom with no windows). The issues that they did “fix” took place in the week of our final exams and dissertation deadlines right before the end of our tenancy. Poor communication from all agents, no clear property manager, deliberately obtuse.

Rose · 26 November 2024

★★★★★ 5/5

Google

The team of Kent Residental is efficient, professional and courtesy. Especially, the tenancy manager, Hayley, she is always be patient and responds so quick. I really so appreciated what they done for us.

Yan · 4 November 2024

★★★★★ 1/5

Trustpilot

Avoid!! Took almost 3 months to return small amount of deposit

Seekers took almost 3 months to return our deposit which they had deducted the majority for “redecorations”. Barely any communication across the months. Throughout our tenancy with them any problems we had it took a long time to sort, including a broken hoover which we raised at the beginning of the tenancy and never got sorted. The landlord began “redecorations” whilst we still lived there so we know it included new wallpaper etc that was not needed which we provided evidence for. 3 of the 5 tenants in our house moved out the previous year and got their full deposit back WITHOUT inspection yet ours was fully deducted. The lead for our house switched twice, further adding to the total lack of communication the past 2 months which was also worsened by the fact they refuse to speak to anyone else who was paying them rent other than the lead tenant which I have never known elsewhere. Shocking customer service skills and disgusting behaviour withholding deposits beyond the legal amount of time which is 1 month. The company is that bad they had to change their name as the previous had such a negative reputation attached to it yet it seems they want it to follow them Do not use

Millie · 5 November 2024

★★★★★ 5/5

Google

Me and my partner have recently let a property from seekers. Alex went above and beyond to help the process go smoothly, she was professional and knowledgeable throughout. We wouldn't be moving into this beautiful property if it wasn't for Alex and her magic! We are very thankful toward her. Would certainly recommend to our friends and family.

Claudia · 8 May 2023

★★★★★ 1/5

Google

-2015- I have been waiting nearly two months for repairs to be done on a leak coming from the roof of the building which has damaged several of my items. Since this is the second time this has occured I asked for financial compensation and have been told to claim it on my contents insurance, I fail to see why I should push up my premium on an incident that should have been fixed already! Seekers have taken NO responsibilty in making me wait so long, I am constantly promised phone calls that never happen. - Update 29/12/2017- This issue is still going on. After having been 'Fixed' the leak returned and damaged more items. A sofa, a reclining chair, and other small items. Once again, asking for compensation of our damaged property we have been insulted with a ridiculously low offer in an obvious attempt at forcing us to claim on our own contents insurance when the issue is due to the building condition and not of our making. There has been several attempts at repairs being done but each time it failed to work. So once again we have had a Christmas and New years ruined because of faults in a property put of our control. My own health and my partners is suffering due to black mold being present, coughs, headaches etc.

Nathan · 8 June 2018

★★★★★ 1/5

Trustpilot

Withholding our Deposit and Maintenance Issues

Like many others, Seekers tried to withhold our deposit longer than three months after the end of our tenancy. We filed a TDS claim after two months which they did not respond to. We finally had to send them a letter of intent to take them to court for them to transfer the deposit to TDS, but still have not had a proposal for deductions for “damages” which culminate in minor wall scuffs and dirty grout.

Rosie · 26 November 2024

★★★★★ 1/5

Trustpilot

This company is shockingly inept and my…

This company is shockingly inept and my real rating is -10. My sons room is uninhabitable due to damp and Environmental Health are now involved. They do not give the tenants inventories nor do they do mandatory condition checks. The gas check said that a CO monitor was not applicable, despite being a legal requirement from 08/22. They respond to issues with platitudes at best, facilitating rogue landlords to allow students to live in sub standard properties because they are easy targets . Avoid this shockingly bad company at all costs . We shall be taking our complaint to the Ombudsman with the support of the council .

Anne · 23 August 2024

★★★★★ 5/5

Google

As prospective tenants in an exceedingly fast-paced rental market, Zoe Podesta put us at ease from our first meeting and has ensured that the whole rental experience was conducted in a professional, hassle-free way. Everything has been wonderfully straight-forward and Zoe has been really smashing. I have no problem recommending Seekers and more specifically Zoe if you are considering renting a home in and around MaidstonePositiveResponsiveness, Professionalism

Scooby · 25 August 2021

★★★★★ 5/5

Google

Gemma keeps us well informed and up to date with it all 👍 …

Jason · 14 October 2025

★★★★★ 5/5

Google

I have dealt with Hayley Burgees for the last 2 years, Hayley is efficient, friendly and professional in all aspects of her work. She is an asset to Seekers and takes great pride in everything she does, no matter the size of the task in hand it receives the same level of care and attention.

Rob · 7 February 2023

★★★★★ 5/5

Google

Gemma communicates regularly with inspections and maintenance with a friendly and professional manor.

Alice · 14 October 2025

★★★★★ 1/5

Google

Terrible service, staff acting arrogantly and rude. Also we have been renting a property for 4 years with them and as a result they stole 55 pounds from my deposit without any reason. I tried to discuss it with them but they didn't want to listen.

Ekaterina · 13 August 2024

★★★★★ 1/5

Google

Terrible service, staff acting arrogantly and rude. Also we have been renting a property for 4 years with them and as a result they stole 55 pounds from my deposit without any reason. I tried to discuss it with them but they didn't want to listen.

Ekaterina · 10 August 2024

★★★★★ 5/5

Google

We needed to rent our flat in Maidstone. Victoria Whitlock was absolutely amazing in taking over and finding the tenant very quickly. Her attention to details is unbelievable and she is extremely personable. Victoria is available for any questions and always answers her phone. I recommend Victoria highly and without reservation.

Joaquim · 8 April 2023

★★★★★ 5/5

Google

Myself and my daughter have lived in our home let by Seekers for 13years. I have dealt with Carly right from our first viewing. She is always so helpful and cheerful, nothing is ever too much trouble and any issues we have had regarding the property have always been dealt with swiftly and professionally. She is an asset to the business.PositiveResponsiveness, Quality, Professionalism, Value

Sarah · 25 August 2021

★★★★★ 5/5

Google

I find Gemma to be very efficient, polite and professional.

DJ · 14 October 2025

★★★★★ 5/5

Google

I had been with Seekers for a few months when Zoe the new branch manager joined. Zoe is excellent and has been responsive and professional in the service she has provided to me. I would also mention Laura who is also very responsive and efficient when dealing with any repairs at the property and communications with the tenants and myself .PositiveResponsiveness, Professionalism

Kate · 25 August 2021

★★★★★ 5/5

Google

Positive experience renting with them. The move in process was smooth and efficient. Leah has been very helpful and always quick to respond.

Alisha · 2 October 2024

★★★★★ 5/5

Google

We dealt with Zoe H It has been a pleasure, we had an issue with the house where the ceiling came in - pure accident no ones fault. Zoe H kept us up to date with all of the repairs. Nothing was too much trouble. The landlord kept the house up to repair.

D · 10 October 2022