Every review we hold for the Maidstone office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleSimona was punctual and straight away made me feel very at ease with a friendly smile. She has excellent communication skills and as we made our way through the property she told/showed me everything relevant so I didn't need to ask any questions. She also had a very personal approach to help me envision what it would be like using the rooms in different ways. I'm new to renting and Simona made this a very easy and pleasant experience. Thank you.
Ben · 14 March 2026
Agent replied · 14 April 2026
Hi Ben, thank you so much for this review. We're so pleased Simona could make the experience easy for you! Let us know if you need anything else.
★★★★★ 5/5
GoogleI am thrilled to share my experience working with Hayley, an exceptional estate agent who has managed my portfolio with remarkable dedication and professionalism for many years. From the very beginning, her expertise in the real estate market was evident. Hayley consistently goes above and beyond to ensure that my investments are well taken care of, providing insightful and practical advice.
Her communication skills are outstanding; I always feel informed and confident in her decisions. Hayley's attention to detail and commitment to her clients set her apart from others in the industry. It’s clear that she genuinely cares about her clients’ success, making her not just an agent, but a trusted partner.
Thanks to her hard work and dedication, I have enjoyed a stress-free experience managing my properties. I wholeheartedly recommend Hayley to anyone seeking a knowledgeable and reliable estate agent. She truly is a gem in the real estate world!
Victor · 14 September 2025
Agent replied · 14 April 2026
Thank you so much for your feedback, Victor, it is wonderful working with you!
★★★★★ 5/5
GoogleFrom the very beginning, Gemma was friendly, approachable, and incredibly knowledgeable about the local market. She took the time to understand exactly what I was looking for and was always on hand to answer any questions I had, no matter how small.
What really stood out was her professionalism and attention to detail. Every viewing was well-organized, and she kept me fully informed throughout the entire process. Her advice was honest and reassuring, and I always felt like she had my best interests at heart.
Thanks to Gemma’s support and guidance, the whole experience was far less stressful than I expected.
Indica · 14 August 2025
Agent replied · 14 April 2026
Thanks for your review Indica, we're so glad we could help!
★★★★★ 5/5
GoogleThank you to Kristy parkes who kindly helped us for getting this place.
Every thing has been lovely, however the kitchen and toilet were so dirty I wish it was cleaned before being handed over to us. But the rest has been great many thanks to your team.
Best regards
Niloufar saadati
Niloofar · 14 March 2026
Agent replied · 14 April 2026
Hi Niloofar, Thank you for your kind words, we're so pleased Kirsty was able to help you secure your new home. We're sorry to hear your comments regarding cleanliness. We have checked the inventory, which does not note any cleanliness issues at the time of your move-in. However, we do appreciate your feedback and will keep this in mind moving forward. Wishing you all the best in your new home.
★★★★★ 5/5
GoogleMoving flats in December isn’t exactly easy since everyone’s usually on holidays, I was pleasantly surprised that Kirsty and team were able to get everything sorted so quickly during this period. The whole process is well digitised and not having to use paper documents was of massive help too. Very pleased.
Taras · 14 January 2026
Agent replied · 14 April 2026
Hi Taras, thank you so much for your feedback. We're really glad we could help! Let us know if you need anything further.
★★★★★ 5/5
GoogleKirsty has been excellent. She is professional, responsive, and always helpful whenever I have questions or need assistance. The whole renting process was smooth and stress-free thanks to her support. I would highly recommend her to anyone looking for a reliable letting agent
Paul · 14 February 2026
Agent replied · 14 April 2026
Hi Paul, thanks for this feedback! We're so pleased we could make the renting process easy for you. Let us know if you need anything else!
★★★★★ 5/5
GoogleThe viewing guided by Simona was very smooth. Prompt, well explained and shown. Answered all questions honestly, politely and professionally. I look forward to getting a positive response from the landlord. Nice house.
Anthony · 14 February 2026
Agent replied · 14 April 2026
Hi Anthony, thank you so much for your review. Let us know if there's anything else we can help with! Very best, Kent Residential.
★★★★★ 5/5
GoogleThank you very much for your kindness and support throughout the process.
You were very helpful, professional, and a pleasure to communicate with.
I really appreciate your time and assistance.
HRISTINA · 14 February 2026
Agent replied · 14 April 2026
Hi Hristina, thank you so much for your review! We're always happy to help. Let us know if you need anything else! Best, Kent Residential.
★★★★★ 5/5
GoogleSimona is so helpful and has a great customer service. I am giving her a five star, although I am waiting for the landlord to choose me, hopefully 😃🤞🏽 …
Sophia · 14 January 2026
Agent replied · 14 April 2026
Hi Sophia, we really appreciate your review! Please feel free to reach out if you need help with anything further. Best, Kent Residential.
★★★★★ 5/5
GoogleSimona was lovely and very welcoming. She was the perfect person to show us around the rental property and provided great, clear information throughout.
Chelsie · 14 February 2026
Agent replied · 14 April 2026
Hi Chelsie, we love this feedback! So pleased Simona could help. Let us know if you need anything else!
★★★★★ 5/5
GoogleGreat service! Agent was knowledgeable and friendly. The whole process was easy and clear with quidance and suggestions to my questions. Thank you
O · 14 February 2026
Agent replied · 14 April 2026
Hi there! We're really pleased to have helped! Let us know if there's anything else we can do. Best, Kent Residential.
★★★★★ 5/5
GoogleWe have been looking for a property for ages and thank you to Molly we found one with her. We did many viewings with her and she was so patient with us. Thanks Molly you really were the best x
Shannon · 14 August 2025
Agent replied · 14 April 2026
Thanks Shannon! We're so glad you found what you were looking for.
★★★★★ 5/5
GoogleSimona was so lovely and helpful when showing me around my most recent property viewing !
Lucy · 14 March 2026
Agent replied · 14 April 2026
Hi Lucy! Thank you so much for your review. We're really pleased Simona could help you. Let us know if you need anything else! All the best.
★★★★★ 5/5
GoogleKirsty Parkes was kind her approach during the whole process was and awesome and understanding.
Mary · 14 March 2026
Agent replied · 14 April 2026
Hi Mary, thank you for your feedback. We're so pleased Kirsty could make the process smooth for you. Let us know if we can help with anything else!
★★★★★ 5/5
GoogleMolly Lee was so helpful. I felt so comfortable with her and didn’t hesitate to ask all of my questions. I can’t wait to see her next week for another viewing. Thanks so much Molly x
Robyn · 14 August 2025
Agent replied · 14 April 2026
Thanks for your feedback, Robyn! We're so glad we could help!
★★★★★ 5/5
GoogleMolly kirsty, jenna and hayley have been extremely helpful so far and excelled in customer service. Molly showed me round the property, was extremely knowledgable and has a very nice caring manner. Thank you. I am looking forward to getting the keys. Its been a very difficult year for me. All the staff at the branch have great empathy. Thank you. I would highly recommend this branch
Laura · 14 December 2025
Agent replied · 14 April 2026
Thanks for your review, Laura. We're really glad we could help.
★★★★★ 1/5
GoogleHave used this place before (Seekers) and do NOT do business with them. Hayley Burgess is possibly the rudest person i've ever dealt with and has no clue how to speak to people.
Do not be fooled by the rebrand either. The same people still work here, hence why the reviews here are so poor.
Jack · 12 October 2024
Agent replied · 23 October 2024
Thank you for your review, Mr Barrett, it was unfortunate you had issues with the property you were renting at the time. Unfortunately, the Landlord did their own maintenance, and you made it extra difficult with communication due to your repeated name calling and verbal abuse of our staff.
We hope the property you are in now is more to your liking.
★★★★★ 5/5
GoogleKirsty was great, kept in contact regularly and helped us through the process. Thanks!
Danny · 14 January 2026
Agent replied · 14 April 2026
Hi Danny, thanks for your review! We're pleased Kirsty could help. Let us know if we can help with anything else. All the best!
★★★★★ 5/5
GoogleVery pleased!! Molly is professional, and extremely helpful in answering all of my queries. Her guidance made the experience smooth from start to finish. Would recommend her and team!
Kate · 14 August 2025
Agent replied · 14 April 2026
Thank you for your lovely review Kate! Glad you had a great experience with Molly and the team
★★★★★ 5/5
GoogleThank you so much Molly, you make the process so quick and not as scary as I thought! Thanks Molly can’t wait to collect keys on Wednesday :)
Emily-Rose · 14 August 2025
Agent replied · 14 April 2026
Thanks Emily-Rose! It was our pleasure.
★★★★★ 5/5
GoogleMolly was very friendly and very helpful to us we didn't manage to find a property that we liked so far but we do recommended their services
Duda · 14 August 2025
Agent replied · 14 April 2026
Thanks for your feedback!
★★★★★ 5/5
GoogleKirsty is a star, very patient.
Adetoun · 14 February 2026
Agent replied · 14 April 2026
Hi Adetoun, thanks for the feedback! Kirsty is certainly an asset to our team :)
★★★★★ 5/5
GoogleI really love this apartment, so clean and neat. Compared to all my previous search.
A shout to Simona, meeting you yesterday made my day, the way you showed me round the apartment and explained in details makes it more fascinating and l cant wait to start with my reference check.
Thank you.
Afolashade · 14 February 2026
Agent replied · 14 April 2026
Hi Afoloashade, we're so happy you're pleased! Thanks for the review!
★★★★★ 5/5
GoogleMolly found us a beautiful home. Our forever home. We are so grateful. The process was so quick and simple! Recommend Molly 100%!!!
Leigha · 14 August 2025
Agent replied · 14 April 2026
This is so wonderful, thanks for sharing your experience Leigha! Enjoy your new home.
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