Prospect Estate Agency Maidenhead reviews

★★★★★ 5/5

Trustpilot

Great experience because of Bernadette!

We recently sold our flat in Reading with Prospects. The whole process took close to a year but Bernadette Martin at Prospects was an absolute gem and made the process that little bit easier. Excellent communication (there was an awful lot of back and forth). She always let us know what was going on, chased answers more times than I can count and helped with any issues we had post selling the house. If you’re selling a house - I’d only be recommending Prospects because of Bernadette and how much easier she made the whole process.My only negative comment is to NOT use one of the solicitors they recommend (Melia Mumford). They were by far the worst solicitors I have dealt with. Emails not replied to for weeks, despite their ‘10 working day turn around’. Would not recommend these solicitors to anyone.

Jennifer · 5 September 2024

★★★★★ 5/5

Trustpilot

Bernadette has been amazing

Bernadette has been amazing! She has always been helpful, friendly and great at responding to queries quickly. She's been the person to keep me calm and helped me know what was happening and where we are in the process of what is a very stressful process. Thanks Bernadette!

Claude · 9 October 2025

★★★★★ 4/5

Trustpilot

Beth Murphy was great

Prospect (specifically Assistant Manager Beth Murphy) just completed a sale for us of a 4 bedroom property in Finchampstead. Beth gave a pretty good presentation to win our trust at the outset and we went with Prospect over several other Estate Agencies. There were a few wobbles along the way when the eventual buyers were struggling to sell their own home but Beth was great at communicating and kept the process moving along - ultimately to a completion not far short of our asking price (and in excess of what some other agencies suggested we could get). I have no hesitation in recommending Beth and Prospect.

Sean · 1 September 2024

★★★★★ 5/5

Trustpilot

I rented a flat under prospect for a…

I rented a flat under prospect for a year and have recently existed due to person reasons however prospect were nothing but informative and helpful in the exit of lease. our property manager was Vicky Crispp and during the course of the tenancy was nothing but helpful, she arranged with the landlord new sofas coming to the house due to our old ones being broken, she had the extract fans fixed and was very speedy in helping us get our deposit back due to a delay from the landlord. I would like to thank Vicky and prospect for all there help while I rented the property and say thank you for all the support they gave when existing contract.

Maisy · 28 August 2024

★★★★★ 3/5

Trustpilot

Prospect: helpful at times but slow and uncommunicative at others

Prospect is renting a property in Frimley (Camberley) to us. We found that at times when we needed to pay money or they needed us to do some paperwork urgently then they were very quick to communicate. But when we needed something from them such as a broken Goodlord link making it hard to complete our references, then they were unable to help. They were also very slow to produce the tenancy agreement and I had to call to chase them up several times, then they expected us to complete our steps quite quickly. However, we have managed to get to the point of renting and everything else has gone fine. In particular Edward Joslin has been helpful in giving us the information required to rent the property.

Kaiah · 28 August 2024

★★★★★ 1/5

Google

Prospect estate agents or prospect nightclub ? i’ve called several times no response i am baffled how is no one available.

Brandon · 10 September 2026

★★★★★ 5/5

Trustpilot

Outstanding Service

I have been renting my property for 11 years, with Prospect being the managing agent since January 2024, and working with someone who I can trust to handle everything professionally and in a timely fashion is extremely important to me. Fortunately, having Nikki Gardner as my property manager means that I do not have to worry about anything, always receive excellent service, and I cannot praise her highly enough.

Elliott · 21 May 2026

★★★★★ 5/5

Trustpilot

Nikki made moving very easy for us

Nikki made moving very easy for us. Best experience with estate agents so far, very quick to respond and happy to help.

Lottie · 12 May 2026

★★★★★ 5/5

Trustpilot

Nikki is our property manager and she…

Nikki is our property manager and she is just fab! Always goes over and above and we would be lost without her!

Consumer · 12 May 2026

★★★★★ 5/5

Trustpilot

Fantastic first time buyer experience

As first time buyers who recently made an offer on a property we found through Prospect, we could not recommend them more highly. From the very first calls, Toby H has made it a brilliantly smooth and stress free process, always answering calls & emails expeditiously and has been an absolute pleasure to deal with.And a special thanks to Katie H for showing us around several properties. Her professionalism, attentiveness and personable nature make her a credit to the company.

Arty · 17 August 2024

★★★★★ 5/5

Trustpilot

I have a wonderful experience

I have a wonderful experience with Prospect managing my property efficiently. Thanks Nikki for all your support and efficiency as usual

Mike · 12 May 2026

★★★★★ 5/5

Google

Ashleigh Ackermann at Prospect Estate Agency has been helpful and friendly in managing my property for the past year.

Susan · 10 September 2026

★★★★★ 5/5

Trustpilot

I use Prospect to manage my rental flat…

I use Prospect to manage my rental flat in Reading as I live away in the North of England. They do an excellent job always attentive and alert me of any issues or deal with my queries very promptly. Vickie is my manager of the property and she does a great job and I feel very reassured the flat is in safe hands. Great value service would highly recommend Prosoect in Reading for any property management.

Matt · 12 September 2024

★★★★★ 5/5

Trustpilot

The best property selling experience

We came to Prospect following a long and arduous journey of not having sold our family home for the last 6 years. From day 1, Beth was there to listen to us and provide us the reassurance that she will get the sale completed. From tailoring the viewings for us and finding a secure buyer everything was done smoothly with impeccable communication. Post move encountered an issue with the moving company leaving a fitting behind, once again Beth was helpful in organising communication with the new buyers for retrieval.Overall I couldn’t recommend Prospect enough to anyone looking to move in the Wokingham area.Will certainly look to obtain services from them in the future.⭐️⭐️⭐️⭐️⭐️

Ammad · 4 July 2024

★★★★★ 5/5

Trustpilot

Thanks Beth!

I had a somewhat epic chain with my sale and purchase and everything was going along as expected until it wasn’t! Beth came into her own at this point and grabbed it with both hands. She absolutely stepped up and went above and beyond in terms of chasing, calling, emailing. She did way more that the other agents involved in the chain and I’m now comfortably settling in my new house! Something I don’t think that would have happened if Beth hadn’t been prepared to herd all those pesky cats for me! You only know how good someone is when things go wrong…. Thanks Beth!

Nathalie · 1 July 2024

★★★★★ 5/5

Trustpilot

Excellent customer service- Nikki Gardner

I’ve been renting through Prospect Estate Agency for a number of years now, and the customer service has been consistently excellent. Nikki Gardner, the property manager, is always fast to respond to any enquiries and has been very accommodating with my needs throughout my tenancy. It’s reassuring to have a property manager who genuinely follows up and gets things sorted quickly. Highly recommend and thank you, Nikki

Mihaela · 12 May 2026

★★★★★ 5/5

Trustpilot

Very helpful and great communication

Very helpful and great communication. Helped us find our new home that we love!!

HAYLEY · 2 October 2026

★★★★★ 5/5

Google

Thanks Samantha Baron, for always being available to assist us with any and all querries. Always professional and timeouse ensuring every query is resolved to our satisfaction. Many thanks, it has been a real pleasure working with you. Regards Jason and Kym. Thanks Bernadette Martin - We have had a wonderful experience working with you and the Prospect team. Being a first-time buyer, we were a little in the dark, so we really appreciated your support and guidance throughout the entire process. We are now, very happy home owners, many thanks again!.

Jason · 12 June 2024

★★★★★ 5/5

Trustpilot

Prospect have been managing my property…

Prospect have been managing my property for over 12 years. They have been excellent, particularly Nikki and Matteo

Maureen · 12 May 2026

★★★★★ 5/5

Trustpilot

Great service from Prospect

A very professional and helpful service by Prospect. Nikki Gardner is especially good and always happy to help.

Alex · 12 May 2026

★★★★★ 5/5

Google

We had a very positive experience with Prospect Lettings Agent, Maidenhead, especially with Gracie. She was professional, responsive, and very helpful at every stage, making the process smooth and straightforward. We really appreciated her clear communication and support. Thank you, Gracie!

Shri · 16 March 2026

★★★★★ 5/5

Trustpilot

A very professional estate agent

Just to say how delighted we were with the service offered by Prospect estate agents, right from the first call, Abi Heppner dealt with us in a very professional way, taking the time to understand our needs and what we were looking for before arranging a viewing on a property we had seen on there website. Abi also did the viewing which was conducted in a very calm leasurely manner, answering and questions we had and also giving us an insight into the local amenities Thank you so much Abi

Andrew · 22 May 2024

★★★★★ 5/5

Trustpilot

Great property management

Kodie as property manager has been excellent with communication and always been available if any small issues have cropped up since our tenancy started 2 months ago

Jordan · 24 June 2026

★★★★★ 5/5

Trustpilot

We have received excellent service from Prospects

We have received great service from Beckie and the team at Prospects. After our existing tenants had to relocate for work we were so pleased with the prompt and efficient way in which they processed the exiting clients and at the same time found a new tenant thus avoiding any void in rental income . Thank you to all at Prospects.

Ian · 26 July 2023