Prospect Estate Agency Maidenhead reviews

★★★★★ 1/5

Trustpilot

Misleading

Prospective landlords and tenants beware. My experience with Prospect Lettings (Bracknell) has involved 13 months of unaddressed severe disrepair and pigeon infestation, leading to a formal Statutory Nuisance determination by the Public Protection Partnership (Council). The agency repeatedly provided misleading information, failed to maintain the property, and issued a retaliatory Section 8 notice after council intervention. Do not be fooled by early-stage 5-star reviews requested before problems arise. Avoid at all costs.

Taylor · 4 August 2026

★★★★★ 5/5

Trustpilot

Customer service review

Beth Murphy was my point of contact at Prospect and whilst we didn’t buy or sell our property through the agency I have to say she was one of the best agents I dealt with. Beth really understood and took onboard what we were looking for and she would keep in contact with me enough for me to know that I hadn’t been forgotten about but not in an overbearing way - we were also able to pick up where we left off from the previous conversation and she was genuinely delighted when I was able to update her to say we had sold and also found something. Whilst I understand there are sales targets and KPI’s… unlike with other agencies I never felt like Beth called just to tick a box or sent me an email about a house that was completely unsuitable just to say she had sent it to X number of people. As a busy mum of three when you are looking for property you need to have agents like Beth who won’t waste your time, will give you measured mature and honest information about the market and houses and just generally appreciate what life can be like. I really enjoyed speaking to Beth - an asset to your company.

Victoria · 21 July 2023

★★★★★ 5/5

Trustpilot

Beth Murphy - the best!

We met Beth at our first viewing a few months ago. She was friendly and extremely knowledgeable about every property she showed us, more than once working later than her normal hours to accommodate our timescales. We did see quite a few properties (!) but Beth was never impatient and made us feel that we needed to be sure it was right for us. Then she efficiently got the ball rolling with solicitors and regularly chased up each party. Although I have no complaints about my selling agents, I just wish I had placed my property for sale with Beth at Prospect!

Alison · 21 July 2023

★★★★★ 2/5

Trustpilot

I used to be a Tennant with prospects…

I used to be a Tennant with prospects for 6 years. All was well and good throughout the tenancy, a few hiccups through out including tradespersons who lie about work being conducted. however the worst part was at the end of the tenancy where all communications cease, you get ignored for days on end, and you get stung by deductions that are un-reasonable and unjustifiable; especially when you have 6years of excellent property inspection reports and never any warnings or concerns raised. They lie to you and only own up when a subject access request is submitted. Be cautious, keep all emails and communications with them and when it comes to tenancy terminations I advise just use the TDS to support you!

Mat · 17 July 2023

★★★★★ 4/5

Trustpilot

Professional and friendly agents

Prospect have been very professional and friendly whilst organising the tenancy for our flat in Reading. Chira Gavaghan and Beckie Baxter in particular were extremely receptive, attentive, and helpful throughout the entire sign-on process. The only detriment to Prospect's business is their use of GoodLord, who failed multiple times to follow up on referencing, ultimately causing major delays in our signing and a lot of unnecessary worrying regarding our move! Both Chira and Beckie were extremely reassuring during this, and I am grateful for their pragmatism and helpfulness.

Jasmine · 14 July 2023

★★★★★ 5/5

Trustpilot

Nancy is an exceptional agent

Nancy is an exceptional agent, always kind and very approachable. She is consistently available and truly goes above and beyond to help, resolving any issues as quickly as possible. Her professionalism and dedication really make a difference. I highly recommend her! ⭐⭐⭐⭐⭐

Elena · 20 March 2026

★★★★★ 5/5

Trustpilot

Prospect Bracknell > the BEST lettings agency

We are now into our third year of letting our property through Prospect in Bracknell. Our experience has gone far beyond expectations. From the first meeting with Harry Pangbourn, he gave us the confidence to choose Prospect lettings agency. He was completely open and honest and we felt we could completely trust his advice. We were proven correct. Throughout this time we have dealt with various members of the team in Bracknell (including Oliver) and they’ve all been professional, following through all tasks while keeping us informed at each stage. A big shout out also goes to Katie Clark who is our property manager. We recently had a difficult situation with a tenant which she dealt with head-on and again, kept us informed and went the extra mile for us when the new tenant moved in. Having dealt with a couple of other agencies in the past, we can categorically say that Prospect Bracknell are streets ahead in terms of customer service and communication. They really do take care of the details and represent the landlord exceptionally well. Highly recommended! 5* service.

David · 30 August 2025

★★★★★ 4/5

Trustpilot

Prospect Maidenhead sales team - excellent.

Prospect Maidenhead have been excellent in helping me sell my flat in Maidenhead. At all times communication was prompt and effective. They were knowledgeable and realistic about the current market. Helpful at all times.

Hazel · 7 September 2026

★★★★★ 5/5

Trustpilot

Great Service

We’ve rented our property through Prospect for more than 10 years and received great service. Our current Property Msnager, Nikki Gardner, is very professional and very responsive to any questions and requests. It’s also been very reassuring to have Joanne Kay, the Senior Manager, as an ongoing point of contact

Paul · 15 May 2026

★★★★★ 5/5

Trustpilot

Prospect has been our letting agent…

Prospect has been our letting agent for 23 years I think that alone, speaks volumes. The lovely Nikki Gardener is currently overseeing the management of our property Thank You Nikki for all you do.

Linda · 12 May 2026

★★★★★ 5/5

Trustpilot

Nikki from Prospect Wokingham was…

Nikki from Prospect Wokingham was brilliant in helping us sort out our boiler. Really went out of her way. Very professional.

Stephen · 10 August 2026

★★★★★ 1/5

Google

Overall bad experience with Prospect. Multiple cancelled bookings two hours before I was supposed to arrive - reason given as not having access to the property or forgetting someone else had already placed an offer. They cancelled a viewing and didn’t let me know until i’d called them to confirm on the same day. Overall reluctance to offer viewings when speaking to office staff. Really poor communication and disorganisation from this team - I would avoid using if possible.

Jack · 22 August 2025

★★★★★ 5/5

Trustpilot

Very professional and efficient

I've been letting my property through the Maidenhead branch of Prospect for the past 12 years and have always been happy with the service I have received. Communication has always been good and they have gone above and beyond to help sort any issues that have arisen. Special shout to Samantha Baron who has steered me through a few sticky patches! With the change in the law regarding renting, I'm selling the place and am sure I'll have the same good experience

Kate · 20 May 2026

★★★★★ 5/5

Trustpilot

Michael Sharp and the team at Prospect…

Michael Sharp and the team at Prospect Wokingham were excellent throughout our purchase. Michael was professional, responsive, and straightforward to deal with, he kept things moving and was always on hand when we needed him. Would highly recommend

Zachariah · 27 March 2026

★★★★★ 5/5

Trustpilot

Great Work So Far!

Great work so far. They have put my property on the market and found a number of interested people. It's still early days, but I'm confident that Mike and his team will find a good buyer. Thanks again Mike

Nick · 23 March 2026

★★★★★ 5/5

Trustpilot

Amanda at Prospect is an outstanding…

Amanda at Prospect is an outstanding property manager. She is consistently efficient, professional, and proactive in every aspect of managing my property. Communication is always clear and timely, and any issues are handled quickly and effectively. Having dealt with previous property managers, I can confidently say Amanda far exceeds my past experiences. Her attention to detail, reliability, and commitment to delivering excellent service truly sets her apart. I’m genuinely delighted to have Amanda managing my property and couldn’t be happier with the level of service and professionalism she provides.

JL · 13 May 2026

★★★★★ 5/5

Trustpilot

Prospect Estate Agency Review

We have used Prospect to manage our rental property for several years and have consistently had an excellent experience. Any issues have always been dealt with quickly and professionally, and communication throughout has been clear and reliable. A special mention goes to Nikki Gardner, who has been outstanding to work with. Her professionalism, responsiveness, and attention to detail have given us complete confidence that our property is being very well looked after. Would highly recommend Prospect to anyone looking for a property management company.

PK · 13 May 2026

★★★★★ 5/5

Trustpilot

Prospect manage several of my…

Prospect manage several of my properties, Chloe Reilly, my dedicated property manager is fantastic, capable and always at the end of the phone or email and ready with a solution when needed. I feel Prospect are an integral part of my business. They are the first port of call for the tenants if there are any problems and manage them efficiently and professionally. Prospect make me aware of any legal requirements, especially with the new renters rights bill and I also rely on the check in/ inspection/checkout reports they organise for me. After leaving my previous disastrous letting agency experience the move to Prospect was completely polarising. Literally a transformation from the very worst to the very best!

Phil · 13 May 2026

★★★★★ 5/5

Google

I had a really positive experience with the lettings team in Maidenhead. I met Gracie on the viewings and I was really happy with how detailed she was about the property. Her customer service skills were excellent and I appreciate how she helped me every step along the way. Wouldn’t recommend them and Gracie enough!

Peggy · 16 March 2026

★★★★★ 5/5

Trustpilot

Lily Sines at Prospect

Lily Sines was my property manager at Prospect. I was in the property for 9 years, Lily was my property manager for the last few years. She is professional, kind and helpful in her dealings with you. She was quick to respond to any issues raised, chase up with whomever she needed to and ensure the work was completed in a timely manner. She always responded to my emails and would call me back if I left her a voicemail message. I can definitely recommend her and hope that she receives the recognition in her role within Prospect, as she is definitely an asset to the company. Thank you for your help and support over the years Lily, it was an absolute pleasure dealing with you.

Andrea · 28 March 2023

★★★★★ 5/5

Trustpilot

Kate my property manager is clear, concise and proactive

Kate is my property manager and recently with all the changes in cost of living in the UK, she has really been attentive to changes needed to provide both my tenants and myself the best service. Always proactive in communication and raising any issues in a clear and concise fashion enables me to make the right decisions, and quickly, for the benefit of my tenants. I would recommend Prospect to any landlords needing full management, if they were all like Kate.

Gregory · 24 March 2023

★★★★★ 5/5

Trustpilot

I currently rent my property out with…

I currently rent my property out with Prospect and really happy with the service I receive from them and especially Ashleigh. She is always really helpful and polite and a pleasure to deal with.

Steve · 22 April 2026

★★★★★ 1/5

Trustpilot

APPAULING

Honestly, if you’re a landlord and you want to manage your own property, your own tenants and your estate agents, then go ahead with prospect. They are the BIGGEST most appalling bunch of clowns out there. Out of a 12 month letting I had 5 months of full rent - the rest were random fees and deductions that they casually forget about and add on, not to mention £600 for carpet cleaning 2 brand new carpets that didn’t need cleaning! No communication, no skill, knowledge or even common sense. Maidenhead branch - horrendous and even the area manager getting involved achieved nothing - would have been better managing the whole thing myself! Utter chaotic clueless clowns. I know that being an estate agent is a career chosen when you’ve no real skill to apply to another career but they take stupid to new heights!

Spencer · 6 May 2026

★★★★★ 5/5

Trustpilot

Ashleigh is always super helpful 5*

Ashleigh is always super helpful, responsive and easy to deal with. She is professional, approachable and goes out of her way to assist whenever needed. A pleasure to work with. Thank you Ashleigh

Karen · 28 April 2026