Prospect Estate Agency Maidenhead reviews

★★★★★ 5/5

Google

This is a first class agency with highly professional and efficient service and advice provided by Ashleigh Ackerman and all the staff. Best in the area. Highly recommended. Tom

Tom · 10 September 2026

★★★★★ 5/5

Trustpilot

Great service from Nikki G

I’ve been a landlord for many years and always been happy with Prospects letting services. In particular, very happy with my property manager Nikki Gardner who is always helpful and professional. 5 star Nikki. Well done. Tim

Tim · 17 July 2026

★★★★★ 5/5

Trustpilot

I rent my property through Prospect and…

I rent my property through Prospect and am very happy with the service. The speed, helpfulness and generally proactive approach to issues taken by my agent Nikki Gardner is excellent

Michael · 12 May 2026

★★★★★ 5/5

Trustpilot

I have bought and am now selling through Prospect

I have bought and am now selling through Prospect Sandhurst and they have, as a team, been very supportive, helpful and professional throughout. Amy Ingle's (to just mention one of the team) support through viewings and follow up's have been outstanding.

Anette · 17 June 2026

★★★★★ 5/5

Trustpilot

5*'s

Have worked with Katie Clark for a few years now and nothing is ever too much for her. She's always really helpful and on hand for any queries. Would alwasy recommend.

Andrew · 29 April 2026

★★★★★ 5/5

Trustpilot

Superstar in the making!!!

Beth was absolutely amazing every step of the way! Her professionalism, dedication, and attention to detail were truly outstanding. She made the entire process seamless, keeping us informed and supported at every turn. Beth’s friendly and proactive approach turned what could have been a stressful experience into a smooth and enjoyable journey. We couldn’t have asked for better service and would recommend Beth to anyone looking for a top-notch agent. Thank you, Beth, for going above and beyond you are a superstar.

Sophie · 9 December 2024

★★★★★ 4/5

Trustpilot

It has been three years going to four…

It has been three years going to four since Prospect became my letting agent and so far i have no negative experience with them. They are very helpful with my concerns and they action immediately when needed especially when I have queries regarding the property. Thanks to my property Manager Emily Cross.

Sarah · 19 March 2026

★★★★★ 5/5

Trustpilot

Beth at Prospect has been excellent

Beth at Prospect has been excellent, from start to finish, super professional, knowledgeable of the market. Since the sale, she has been extremely proactive, balancing the needs of her seller and the buyer. I felt completely confident that Beth would ensure this sale, albeit challenging at times, did not fall through, she found solutions and kept both the seller and buyer fully informed at every turn, as well as the solicitors. Thanks Beth, thankfully it is now all over!

Kaz · 18 December 2024

★★★★★ 1/5

Trustpilot

Worst letting and Move in experience with Prospect

I recently had a very disappointing experience with Prospect Estate Agency in Reading. From the beginning, their lack of professionalism was evident. The property was handed over in a deplorable condition despite their assurances that it had been professionally cleaned. The mattress was turned upside down to hide its filthy and unhygienic state, the carpets were dirty, and cobwebs were visible throughout the house. Despite raising these issues, Prospect offered only inadequate solutions, such as a small budget for a replacement mattress, leaving me to dispose of the old one myself.Storage areas in the property were filled with the owner’s belongings, severely limiting available space. Additionally, the paintwork in the property was of such poor quality that it stuck to my hands, indicating cheap materials were used. Several other promised amenities were missing or misrepresented. The main issue, the washer was falsely advertised as a washer-dryer, and when confronted, Prospect denied any wrongdoing and offered no remedy.Maintenance was another major failure. The property had a water leak in the bathroom, which has still not been resolved despite multiple contractors visiting the property. The agency suggested replacing the carpet but expected me to move all my furniture without any assistance. Communication regarding these issues was abysmal. Even after numerous attempts to resolve the problems, there was no accountability or effective response.To add to my frustration, basic logistical necessities like mailbox keys and parking permits were either not provided or mishandled. I was given a faded visitor parking permit that was against PCN rules, forcing me to borrow one from someone else. Despite several requests, Prospect failed to help me obtain a valid permit, leaving me to sort it out on my own and at my expense and they reimbursing only partial amount.Their staff exhibited unprofessionalism throughout the process. When I raised my concerns and requested an early termination of the tenancy due to these unresolved issues, Prospect responded with financial penalties, showing no intention to rectify their failures or meet their obligations.Considering the rent I am paying for this one-bedroom apartment, the service provided by Prospect Estate Agency has been nothing short of appalling. I strongly advise against using their services and hope others do not have to go through a similar ordeal.

Siva · 1 December 2024

★★★★★ 4/5

Trustpilot

A good agency for your house sale

I have used Prospect a few times for house sales. For the most recent one the process was straightforward, and they supported well, finding a new buyer very quickly after one pulled out. However I think the most credit goes to the agency they use for sales progression, as my contact at Complete ASAP was fantastic. The only downside I found of using Prospect this time was that I dealt with 3 different people during 4 months of the sale, whereas previously I have had one continuous point of contact. I also found some frustration with lack of communication between office and viewings staff so information wasn't shared as smoothly as it could have been. Overall however I would likely use Prospect again as the experience was largely positive.

Claire · 14 April 2026

★★★★★ 5/5

Google

Had pleasure of working with Angus from Maidenhead office on numerous occasions and his support guidance directly from him and from his team has always been outstanding. Whether helping me as a landlord or supporting prospective new tenants to find the right property his interaction has always been very open and honest,, always looking to do what’s best for his clients.

Luigi · 18 December 2025

★★★★★ 4/5

Trustpilot

Great work experience

I had a great experience working with Nancy Suri at Prospect Reading branch. She is professional, responsive, and very helpful throughout the process. She made everything much smoother and was always available to answer my questions. Overall, I’m very satisfied with her service and would happily recommend her to others.

Vivek · 20 March 2026

★★★★★ 4/5

Trustpilot

I have always found the team at…

I have always found the team at Prospect helpful, open and professional. They have made getting the new tenants in very easy and straight forward

Nick · 9 September 2026

★★★★★ 5/5

Trustpilot

Reliable and Professional Service

As we are approaching the one-year mark since entrusting our properties to Prospect for full management, I'd like to express how pleased we are with their service. They've managed our properties with a high level of professionalism throughout, giving us great peace of mind. In particular, our property manager, Nicola Dixon, has been outstanding. She always handles all matters promptly and efficiently, and her professionalism and reliability make her someone we can truly trust and depend on. We are very happy with the service provided so far and look forward to continuing this successful partnership for many years to come.

Xuyang · 28 March 2026

★★★★★ 5/5

Trustpilot

Excellent Property Management Experience

We’ve been tenants for the past year, and our experience with the Nancy S Marla (property manager) has been excellent. She has always been professional, approachable, and quick to respond to any queries or requests. Throughout our tenancy, everything has been handled smoothly and efficiently, and we haven’t faced any issues at all. We recently renewed our contract, which reflects how happy we are with her management and support. Overall, a great experience and we would highly recommend her as a property manager.

Bilal · 21 March 2026

★★★★★ 5/5

Trustpilot

I had a very positive experience…

I had a very positive experience working with my property agent, Nancy Suri Marla especially when I first moved into my apartment. She was incredibly helpful and responsive in addressing the initial questions and issues I had. From queries about the window to concerns around the curtains, she was quick to assist and ensured everything was looked into and resolved as smoothly as possible. Her communication was clear and reassuring, which made settling into the property much less stressful. I really appreciated her proactive approach and willingness to help during that initial period. Overall, she was professional, supportive, and easy to deal with, and I would gladly recommend her to others.

Susan · 20 March 2026

★★★★★ 2/5

Trustpilot

Credit where it is due but poor communication

Credit where it is due, Prospect Winnersh did sell our house which took a number of years. It was the after service that was appalling. Very little communication information that was seriously relevant not passed onto us regarding timings and our buyers buyer. Exchanging, the ink hadn't dried before their invoice came through to our solicitors! Completed and heard nothing. The most decent member of staff was Charlotte who moved to Reading Branch so no longer dealt with us.

Emma · 26 March 2026

★★★★★ 5/5

Trustpilot

Professional

Prospect have been our agent. Amanda Jenkins and Stefano Aloi are professionals for the processing with helpful advices and high efficiency. Would like to give 5* recommendations. Thanks so much.

Mabel · 28 July 2026

★★★★★ 5/5

Google

Angus Wilde has been very professional and communicative throughout the whole process, he let out my property in just 2 weeks! Excellent service. Thank you

Damaris · 24 July 2025

★★★★★ 4/5

Trustpilot

I am very happy being a tenant with…

I am very happy being a tenant with this company, especially Emily Cross. She is always there to help, any issues are resolved very fast. The communication is clear and positive.

Veselina · 21 March 2026

★★★★★ 5/5

Google

I had an excellent experience working with Max from Prospects Real Estate Agents! He was incredibly helpful throughout the entire property search process. Max was open, honest, and went above and beyond by sharing his expertise on the best locations to consider. His guidance helped me feel confident in my choices, and he was always available to answer my questions. I highly recommend Max to anyone looking for a trustworthy and knowledgeable agent. Thanks for everything, Max!

Raghul · 7 November 2024

★★★★★ 5/5

Trustpilot

Property sale support

The selling of my property got complicated, Bernadetta was very supportive during the process.

Christy · 4 November 2025

★★★★★ 5/5

Trustpilot

Very professional experience at…

Very professional experience at Prospect Letting Agents in Reading. We have personally had the pleasure of working with Lily Sines who has been excellent with regards to making sure that she is always there for us by email or phone should we have any queries. Lily is very professional, helpful, knowledgeable and goes over and above to make sure you have any questions answered in a timely manner. Lily is a credit to Prospect Letting Agents.

Susie · 12 November 2024

★★★★★ 5/5

Trustpilot

Re: Ashleigh Ackermann (Letting)

Prompt response to any maintenance issues and comprehensive feedback gives me full confidence in the letting team which is very important since I live abroad.

K.M.Spicer · 20 August 2026