Trusted Agent profile · Maidenhead
★★★★★
1,898 reviews across 2 platforms
59, High Street, Maidenhead, SL6 1JT
Prospect Estate Agency's office in Maidenhead, at 59, is rated 4.7 out of 5 across 1,898 reviews on two platforms, including 262 Google reviews rated 4.4.
Every review we hold for the Maidenhead office, from every platform, shown as written. First names only.
5/5
GoogleHad a very good experience buying through Prospect. David, in particular, was extremely helpful - both in pushing the process along and even after completion, answering questions and putting us in touch with the right people.
Thank you for the review! Enjoy your new home!
5/5
TrustpilotWould 100% recommend Warfield Prospect
Warfield Prospect have kept us updated each step of the way. We bought and sold through Warfield Prospect. Selling and buying is a stressful time and even worse during a pandemic, but Warfield Prospect made the experience much easier with their dedication and assurance through out. Beth Murphy and Paul Westmoreland were amazing. Thank you very much for your dedication.
5/5
GoogleFully serviced house let through Prospects, Maidenhead. Listened to requirements, good number of viewings (some even before it went online) and subsequent offers all managed by Jordan, Liam and viewing staff. Post contract support is good from the property management team. Overall, pleased with Prospects and would recommend going forwards 02/21 Update: Marketed and agreed new tenants very quickly, kept informed throughout, excellent service once again from Liam, Jordan and Agnese
Thank you for taking the time to leave us a review, Chris. We pride ourselves on delivering an outstanding level of service and are delighted that this was your experience whilst dealing with our team. Kind regards, The Prospect Team
5/5
TrustpilotNothing but good things to say
Nothing but good things to say about Prospect Reading. The process is well managed from beginning to end and whoever you speak to friendly and helpful. Special mention to Cameron who is always knowledgeable about the properties, gets back to my calls & emails quickly and is just so easy to deal with :)
5/5
TrustpilotInsightful viewing with Natasha
Natasha is extremely competent and attained high standards whilst taking us for a viewing. She answered all questions efficiently and nothing was too much hassle. Thank you for making this process so much easier!
5/5
TrustpilotKodie Brooks came to the rescue.
I have just had a rather stressful two weeks. Without going into detail someone really went that extra mile to help me, that person was Kodie Brooks, my property manager. She did all she could to help resolve the situation and did it very well. Thank You Kodie Brooks.
5/5
TrustpilotWe recently viewed a property with Abi…
We recently viewed a property with Abi Heppner from the Crowthorne branch. Abi was well prepared and able to answer all our queries . She was professional and made the viewing enjoyable and positive. Thankyou Abi!
5/5
TrustpilotWe had fantastic support from both Beth…
We had fantastic support from both Beth who got us above asking price and lots of viewings in a short period. Paul the Manager of Warfield Prodpect was amazing support from start to end when it always gets a bit tricky at point of completion. Well done team. Thank you
1/5
TrustpilotI have deleted my past 5 star review
I have deleted my past 5 star review, to give a 1 star review. I am livid - never again !!!I have removed my 2 flats from their Prospect. Whether it was a draw in cabinet, or repairs to windows they simply could not cope. What angered my, if that the In***n tenants they sent me, did not respect my furniture causing damages. The situation is made worst by the tenant refusing to pay the expense of the damage. Prospect of course took the side of the tenant, and had no empathy for my pocket.If you want your flat ruined, they will do this, but will expect you to repair everything at your expense.
5/5
GoogleVery professional agency they listen people and show exactly what peoples needs around their budgets. Viewing properties was smooth and very professional. I recommend the team very highly particularly Max been very helpful. Many thanks
5/5
GoogleWe recently purchased a house through Prospect and the team were very helpful and professional. Ryan & Tom were very communicative throughout. Special thanks to Ryan for letting us know about the property before it was published online, as he knew it met all of our criteria.
5/5
TrustpilotIt was a great experience dealing with…
It was a great experience dealing with Prospect Estate Agency. I would like to appreciate all the efforts by Kurt Owen. he went above and beyond to deal with my situation where my old tenancy was ending and the new one was delayed by one week. he convinced my old agency for one week extension on my old tenancy.
Thank you for your 5* review
5/5
TrustpilotGood Local Estate Agent - Wokingham
We contacted Prospect EA to view properties to buy. They have been great. Excellent communications and it was very easy and comfortable to work with them. Beth has been brilliant in answering all our questions patiently.
5/5
TrustpilotReliable local agent.
Michael was very knowledgeable and prompt. Any areas that required a specialist he was able to put me in touch with someone within 24 hours generally. I haven’t bought property for a couple of decades so he was able to introduce a legal, finance and lettings team all of whom were reliable.
5/5
TrustpilotI've been dealing with Prospects from quite…
I've been dealing with Prospects from quite sometime & have a wonderful experience. The agents are quite supportive. I usually interact with Gemma Barton & she is so quick in responding all queries, gets the things moving immediately. You are doing an excellent job Gemma. Would definitely recommend Prospects Estate Agency to anyone in my reach!
5/5
TrustpilotBeckie Baxter has been very attentive…
Beckie Baxter has been very attentive to managing my rental and resolving any issues with the tenancy and property. Very professional and efficient service, highly recommended!
Thank you for your 5* (or should we say 6*!) review, Tom.
5/5
TrustpilotGreat customer service
We dealt with the Prospect Reading office when searching for a property. They were very knowledgeable in everything we asked them. We mainly dealt with Michael and Daniel and couldn’t have asked for more. We didn’t end up buying anywhere but definitely will come back to Prospect when we start looking again.
5/5
TrustpilotFully managed property with Prospect
I am a landlord and have a property that is managed by Prospect. Sasha has been a great property manager since she has come on board. She is responsive to questions from both myself and the tenant and goes the extra mile to see things through to resolution.
5/5
TrustpilotJust a quick thanks to Carla who…
Just a quick thanks to Carla who manages the property that I rent and also one I rent out, everything is done so Efficiently all issues/problems sorted out straight away she is more like a friend than a letting agent W wouldn’t let anybody else look after my place always happy and content big thank you well done
5/5
TrustpilotExcellent property management from Sasha Byrne
Sasha Byrne has managed our rental property for over a year. Sasha is always professional and helpful. When issues arise we have no concern leaving Sasha to deal with it and she keeps regular contact with our tenants. Excellent management service from Sasha. I have no hesitation recommending her.
1/5
TrustpilotComplete lack of integrity and communication
We rented a property through Prospect (Winnersh) for 2.5yrs and obviously as a tenant you have no say in who manages your property. However I am also a landlady of 3 others properties so could also observe from the other side and felt that for the amount of money our landlord was paying them each month they did very little. We had endless problems with heating and plumbing and were often just told “phone British Gas yourselves”. For the last SIX MONTHS of our tenancy the toilet in our en-suite did not flush properly and the saga trying to get it repaired was an absolute joke. However when you are paying £30k a year in rent I think the least you can expect is a flushing toilet.On our last inspection a member of the sales team also turned up completely un-announced and told me “he was just observing as he was interested in the knowing what the rental team did”. We suspected at the time he was actually valuing the property, so no surprise when we were told a few weeks later that we were having to move out because the landlord was selling. However the fact that this man came into our home un-invited and un-announced and lied to my face shows total lack of honest and integrity.We have now been left the property for two months, we looked after it well and left it better than we found it. We know the final check up inspection was done weeks ago but Prospect are ignoring all our communication in relation to the return of our deposit, we have called and left voicemails, and emailed about it - yet zero response whilst our deposit still sits in their bank account!!!We are now renting through Sears and the improvement in service, response and communication is unbelievable. They are 100% better.Sorry but can’t recommend Prospect at all, lack of communication & service, total lack of integrity from the sales department, and their lack of honesty continues in now withholding the return of our deposit with absolutely no reason or communication.
5/5
TrustpilotStress-free Contract renewal
My dealings with Prospect haven't always been perfect over the years, but this recent contract renewal with Sasha was great. Her communication was excellent throughout and she was always friendly and quick to respond to my messages. She made the whole process easy and stress-free and I hope to deal with her next time.
5/5
TrustpilotChloe has been a star
Chloe has been a star. Our property was originally on short term cooperate let’s, but due to COVID changed. Chloe has steered us through this process which has not easy. Always been sensitive to the fact that we are somewhat elderly and living outside the UK.
5/5
TrustpilotI recently offered on a property…
I recently offered on a property through Beth in Warfield - absolutely gutted to have lost out on it to another bidder, but would like to thank Beth for being considerate and extremely honest throughout the process, after some negative experiences with other local agents her approach was refreshing.
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