Trusted Agent profile · Maidenhead
★★★★★
1,898 reviews across 2 platforms
59, High Street, Maidenhead, SL6 1JT
Prospect Estate Agency's office in Maidenhead, at 59, is rated 4.7 out of 5 across 1,898 reviews on two platforms, including 262 Google reviews rated 4.4.
Every review we hold for the Maidenhead office, from every platform, shown as written. First names only.
5/5
TrustpilotFast and efficient
Worked with Michael and Ross at the Reading branch to sell my house. The process was very smooth and efficient. The first sale actually fell through so ended up doing it twice. In terms of getting the house on the market, generating offers and getting an agreed sale I really can't fault the team. Thank you.
5/5
GoogleHaving changed from another agent to Prospect, there was always some uncertainty on the level of service we would received. Having gone through the process of finding new tenants, we can now say the service level has exceeded all expectations. Jordan, Liam and Katie has been excellent throughout. We thank them for their professionalism and highly recommend Prospect.PositiveProfessionalism
5/5
TrustpilotGreat service
Saffron has been very professional and helpful. She has always replied on time and very quickly to my emails and phone calls and kept me informed of what was happening at all time. Saffron took the time to understand my position and explain the procedures. Although I was not entirely happy with the outcome it was nothing that she could control.
5/5
GoogleOutstanding Service. Definitely recommend in Maidenhead area, if you looking to get good rental Properties with competitive pricing. Really nice people to deal with especially Chris C, he kept me updated on every step, he has a positive friendly attitude and very polite and made my experience a good one.
5/5
TrustpilotGreat experience with Beth
We recently purchased a property with Beth, who managed the whole sales process for us. Beth is very personable, responds quickly and helpfully to queries and her knowledge allowed us to move the sale forward when it needed that extra push. If we were buying another property, Beth would be our go to!
5/5
TrustpilotThank you Beckie, excellent service
Beckie and the team provided excellent service during my landlord's contract. It really made things easy for me as a buy to let owner with a busy full time job. Impressed with Beckie's attention to detail, communication and resolving any issues efficiently. Yes I would absolutely work with Beckie and the Prospects team again for any of my future property investments.
1/5
GoogleI rented a flat from Prospect and vacated it on December 14th, its been 2 months and they didn't return my holding deposit yet, they inspected the property along with the landlord when I handed over the keys to them, and said in a week we will deposit the deposit or 1st week of January as they might be going on holidays. After holidays when I asked about the deposit they said that owner is asking for 700 pounds for deductions, I lived for 8 months only in that flat. they asked me to file the TDS case if I am not in acceptance with the deductions. I filed the TDS dispute, not sure how long it is going to take it solve.
1/5
GoogleThis agent will do everything possible to keep your deposit. Despite paying for professional cleans, decorating and spending more time making your old house nice and shiny instead of getting your new house ready to be lived in, they will take you to the cleaners literally. Do not use Prospect. We were evicted at Christmas after 10 months on a 3 year term, we had a leaking conservatory for 10 months, (which made our sofa mouldy and it went to the tip) loads of people came to quote but never to fix (until the week before we were moving suddenly its being fixed) We had drains that didn't drain and our shower was regularly a bath full that didn't release water, this went on for many months. We moved into a flooded kitchen with a dishwasher left in the middle off the kitchen which didn't fit under the unit so we had to ask for it to be removed and get a smaller one. Turned out the reason the dishwasher was flooding the kitchen was because it wasn't plumbed in correctly. We paid a professional plumber to sort the plumbing issues and a professional contractor to put TVs on walls etc to ensure no damage. We moved into an unfurnished house full of furniture which we were expected to just keep. We were told the landlord is selling when actually he let his family move in. Prospect have harassed us for the most ridiculous things such us 'all of the window keys' which were never provided, a radiator cap? a light bulb? seriously? They want us to send another cleaner to clean while the landlords family are now living there? Making us feel like we trashed the house, like we were not clean people. We left that house immaculate and the landlord has confirmed he is happy with the condition yet the agents are relentless and despite us paying £450 on professional cleaning the carpets, professional clean of the house and decorating all at Christmas, making Christmas pretty crap, while finding a deposit to move they still want £500 from us! People forget tenants have invested a lot of money into 1 property and we had moved into the area from London this same year too so new jobs, money was tight, all our savings were in the house and it takes time to be in a position to move again, but we didn't cause a fuss, we vacated even despite the fact we were told 'how sorry the landlord is, he will be flexible and let us stay on or go early. We finally secured a house after searching frantically over Christmas to be told, no they wont let you leave early! I had to argue the fact we were told we could leave early so we agreed a date and now its a NO? Finally we compromised on 1 week but jeez! this isn't good for anyones mental health. Honestly, in my 20 years being an agent myself and over 20 years renting properties personally I have never ever experienced anything like this. I would never recommend this agent to anyone because they are very efficient and fast at securing the business but I am not surprised to see how many people have had similar issues to us. This was our first maritial home and it was an absolute nightmare. Their cleaning company even said it, they're over the top and always do this to tenants. Two cleaning companies wouldn't take on the additional clean prospect have suggested due to it not being a job worth doing, the house is clean!
5/5
GoogleJust about to complete on our house sale in Maidenhead. The team at the Maidenhead office were very helpful and professional in helping put the house up for sale and with all aspects of the marketing process. As we live a long way away they did all the accompanied viewings, liaising with and accompanying surveyors etc and keeping us informed of all progress. Once the sale had been agreed Bernadette Martin 'took hold of the reins', very proficiently, liaising with all parties involved and actively representing us.
5/5
TrustpilotExcellent Service - Clear and personable communication
Had several viewings and almost took a tenancy with the help of Kurt Owen at Prospect. Kurt is extremely likable, honest, and professional and I found it a real pleasure to work with him. Ultimately, we decided not to take the property, however I will work with Kurt and Prospect again as we continue our search.
5/5
TrustpilotA very efficient agency
A very efficient agency. Any repairs are resolved by my agent Nancy in a timely manner. Would recommend them to friends.
2/5
TrustpilotCharlotte from Prospect was brilliant
Charlotte from Prospect was brilliant. She was very quick to respond to any queries and questions and found the perfect place for me to rent. However, dealing with "goodlord" was a pretty horrendous experience. They are far more interested in trying to sell you insurance, utilities and broadband than anthing else. If being forced to use "Goodlord" be prepared to receive an onslaught of cold-calls, texts and emails, all claiming to be either "on behalf of" or "in connection with" Goodlord.
5/5
TrustpilotTristan gets 5* from us!
Tristan from Bracknell was brilliant in helping my search for a property. I was very specific in my search as it is a long term home. He was punctual, polite and explained the process every step of the way. He is an expert in his filed and I would highly recommend him for any letting requirements as a landlord or a tenant.
5/5
TrustpilotCharlotte Morgan was very helpful
Charlotte Morgan was very helpful and kept us updated every step of the way and explaining the whole process.Really appreciate the professional and friendly manner she handled the process for us.
5/5
TrustpilotKudos to Kate Smith
Kudos to Kate Smith, who took over the management of my property after a period of time where I was I satisfied with Prospect. She really helped turn the account around and am super happy with the proactive approach to property management. Kate is a pleasure to work with.
5/5
TrustpilotReview Sasha Byrne 2021-2022
I would like to extend our big thanks to Sasha Byrne. She is managing our rent for maybe a year now and she’s always been exceptionally helpful, clear in her communications, responsive, dedicated and always striving to meet our needs and requests. An overall high standard of service. Thanks a lot, Sasha!
5/5
TrustpilotExcellent Agency
I interviewed a number of agencies to rent out my brand new flat. I chose Prospect because Harry Pangborn was by far the most professional representative of any of the firms I met. He took a thorough brief and moved things through swiftly, I got the asking price and my property was rented out within 3 weeks of going on the market.
5/5
TrustpilotBeth has been absolutely fantastic from…
Beth has been absolutely fantastic from the start to finish of our sale. She made the whole process run smoothly and ensured it was as stress free as possible. We couldn’t recommend Beth highly enough, she is professional, friendly and an absolute asset to Prospect. Thank you again.
5/5
TrustpilotChira has been a real trooper for us…
Chira has been a real trooper for us this year. Nothing has been to much trouble and she has responded to every email and phone call. Thanks Chira keep up the great work.
Thank you for your 5 star review!
5/5
TrustpilotChira Gavaghan has looked after my…
Chira Gavaghan has looked after my tenancy in a most professional and courteous manner, always willing to help and follows everything through on time and with excellent feedback.Thank you Chira, Steve17 Oxfordshire Place
Thank you for your 5 star review!
5/5
TrustpilotVery professional
Natasha helped me look for a property and I was very impressed with her expertise. Natasha is very professional and provided great customer service. I would definitely recommend her to anyone with the search for a property.
1/5
TrustpilotLack of communication
We rented a flat via Prospect for a year in Maidenhead. After the rental the deposit hasn’t been returned. The agent said she was recommending a full return from the Landlord and would get back to us, then nothing. We have sent repeated emails but got no reply. I even went to their office in Maidenhead and the guy in the shop told me they could not do anything as they are “retail’ only. I told them I would make a complaint to the TDS and they just said “go on then”
5/5
TrustpilotTennant Feedback
Tennant FeedbackAgnese Reese is the manager for my property, she is always quick to respond to any queries or issues that may arise.She is always very professional and polite, following up after work has been carried out to make sure we are happy with the results.As our property manager, Agnese always ensures we feel valued as tenants.
5/5
TrustpilotBeth Murphy - Prospect
Beth Murphy has been a star and has been very quick and proficient in all her response and organisation
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