Leaders Lettings Luton reviews

★★★★★ 5/5

Google

Thank you Malik Maih for all your help. Went above and beyond to help us find the right rental for my family.

Sarah · 26 July 2024

★★★★★ 5/5

Google

We dealt with Malik the assistant branch manager and he was amazing, the help and support he provided to ensure everything was sorted. Very friendly and well mannered would recommend leaders to everyone who needs to find somewhere to move as the whole experience was really easy and pleasant.

Fahud · 26 August 2022

★★★★★ 5/5

Google

Bilal Raqeeb was amazing and understanding during the whole process 5 star guy all round

Ray · 1 November 2024

★★★★★ 5/5

Google

Bilal Raqeeb was truly helpful! Very friendly service and always quick response. Great experience with Leaders😊 …

Trisha · 1 October 2024

★★★★★ 5/5

Google

Bilal was very kind and helpful in assisting with my move

Nakabuye · 22 December 2024

★★★★★ 5/5

Google

Malik Miah was so helpful throughout this whole process . Very reassuring and quick to contact and get access too.

Tele · 26 July 2024

★★★★★ 1/5

Google

Very Sadly I have to down grade this to a 1 star-over a period of time either in person or by phone I have spoken to 6 different members of staff on many different occasions about repainting, after a significant leak from the bathroom above my room that left me with excess toilet & shower water stains on my ceiling and walls that were not there before I first went to sleep in the property. I have asked for call backs, texts, emails, anything, but the relevant team has still not arranged this. I return now from two and a half weeks away from home, ideal time for painters to come in, that the relevant team were aware of. Still, I will wake up again tomorrow and I the first thing I will see, is P**S water stains- attached is a small photo example. BUT.... to be very fair, in the very first two weeks Leaders Luton, did look after me & did everything they could. However, I am about to pay my 3rd months rent and still no re-painting. Very Depressing.

Nathan · 28 November 2023

★★★★★ 5/5

Google

They gave us a stressful assistance and support when we needed to move to a new place. Special thanks Malik for all the support and guidance. You guys rock!

Iheanyichukwu · 27 January 2024

★★★★★ 5/5

Google

Great experience with Leaders. The process was smooth and easy to understand. Daniel stood out for being attentive, proactive, and genuinely helpful from start to finish. Thank you, Daniel.

Ajijola · 16 November 2025

★★★★★ 5/5

Google

Great guys to work with, everything ran smoothly thanks to Sully and his team.

Tommy · 15 October 2024

★★★★★ 5/5

Google

I managed to get a stunning apartment that I wouldn't have thought possible, thanks to Leaders and the team. Sophie was the one who helped us every step of the way and made the whole process quick and easy. I can't thank her enough for all her hard work 😁PositiveResponsiveness, Quality, Professionalism, Value

Gary · 26 August 2021

★★★★★ 5/5

Google

Had a very good experience with them especially Mr.malik a very nice person.

Tapan · 16 March 2026

★★★★★ 5/5

Google

Bilal Raqeeb was very helpful and gave us a smooth move in. very good agent and will definitely reccomend his services to anyone. Thank you bilal raqeeb for your amazing support and help

Muhammad · 26 August 2023

★★★★★ 5/5

Google

Viewed a property on a Saturday and was able to move in the following Saturday. Leaders dealt with everything so quickly. Malik was very professional but also very friendly. Highly recommend using Leaders.

Jo · 26 August 2023

★★★★★ 4/5

Google

We have been working with Lenwell (now Leaders) for some years now. Overall, the service has been good: when there is any issue, this is dealt with quite swiftly. Rob Carter has been specifically helpful over the past couple of weeks in this respect. Many thanks!PositiveResponsiveness, Quality, Professionalism

Dr · 13 January 2022

★★★★★ 5/5

Google

Managed to get a place to rent during my placement at short notice thanks to Mohammad Abul Ahsan. Clear and easy to communicate with and efficient at what he does. Very grateful.

Jake · 26 August 2023

★★★★★ 5/5

Google

I am happy with Leaders agency. Bilal Raqeeb is kind and very helpful.He made all the tenancy process very easy to understand and complete. He is very nice in communication and friendly.

Sivakumar · 26 August 2023

★★★★★ 1/5

Google

Very very bad experience with leaders as the property was dirty upon taking it. Morgan did not respond to any emails or did not speak to us after the deal was sealed. She moved us in and haven’t had any contact. She did not show us how the heating system works. She said she would clean it before we move in and we have had several problems here. I have tried emailing Morgan as well as the agency and nobody responded. Every time I called I was told it has to be done through a portal. Morgan Cummins dumped us in the property without a clean and then when we raised an email she did not respond. No access to the the heating, the meter readings or electricity. She did not communicate with the landlord on our behalf. We suffered without heating and electricity. This is very bad customer service from an agent.

Sabika · 26 August 2023

★★★★★ 1/5

Google

Leaders Luton are terrible. I signed for a studio flat at the end of January where I was told the room in Street had been "professionally cleaned" and that it was free of bedbugs; within the first day when I started moving my things in, I noticed the previous tenant’s fecal matter in the toilet and a bed bug on my brand new store bought bed sheets. I found further bed bugs around the flat and bed frame on the same day and successive days. Due to the misrepresentation, Leader's accepted fault and I unwound the contract for it to take several months to receive LESS than my money back because on their record I gave the key to the property back later than reality (I sent an email the day I returned it because I feared Leader's would pull some dodgy business practices like this), and even then this was delayed for so long for made up reasons that kept changing each time I spoke to them. So when confirming how much they were going to refund me, they quoted around £50 less than I was due, and mentioned that because I disputed this figure, they would check with the property manager when I had returned the key, but they would release the £1400-odd that had been held up for months since that was the bulk of the money, and pay me back the rest when it had been confirmed. I have heard nothing some 3-4 months later, and all emails to the property manager and the office have been ignored. I tried my luck on the phone but the specific person I was after was not in; the lady on the phone said that there were no notes on the system on that property about my dispute so it seems like nothing was even logged. They are quick to get you to write a positive review as soon as you rent but will take forever to deal with your problems - thus is the nature of business. I am frustrated and disgusted with Leader's business practices, and if I wanted to give £50 in charity, I would give it to one of the many homeless people that loiter outside of the Leader's office in the town centre rather than have it stolen from me involuntarily. I may choose to continue to pursue this and litigate through court because I know I will win, but I am putting this review here because people should know who they are getting into bed with - if not bed bugs, then a business that washes its hands of you when they realise they can no longer squeeze money out of you.

S · 26 August 2023

★★★★★ 5/5

Google

I don't know about Leaders as an agency since I haven't been able to find an apartment yet, but I know that Lauren at the Luton branch is the most precious human being I had the pleasure to talk to in the past month or so. Not only it felt like talking to a friend I knew back in high school, but she went above and beyond to make sure other realtors in the Brighton area, where I'm currently searching, could help me find a place. She seems like someone who genuinely cares about her job and helping people find a home, which is such a rare quality. I'm not exaggerating when I tell you that all the other agents I had to deal with so far have been not as nice, they cancelled the appointments five minutes before the viewing or didn't even show up. So if you're looking for a place to stay in Luton, just ask for Lauren and I can bet whatever you want she will take care of you.

Andrea · 26 August 2023

★★★★★ 5/5

Google

Kevin But in Property Management was fantastic at keeping me up to date with, and dealing with, a tricky tenant. His communication skills were much appreciated.

Joanna · 13 January 2024

★★★★★ 5/5

Google

Bilal Raqeeb was polite and have given quick response to queries

Swathi · 8 October 2024

★★★★★ 5/5

Google

Joshua, Sully, Thomas and the team at Leaders are always incredibly helpful and professional. Thanks a million!

Angela · 26 June 2024

★★★★★ 5/5

Google

I recently let out my property with Leaders and Bilal raqee was the one who managed everything from the beginning he has been very responsive and always happy to help. Its a pleasure to work with you

Muhaned · 16 July 2025