5/5
TrustpilotMacey Wright
Macey has been a pleasure to deal with. Made the whole process as smooth as possible with nothing but transparency from the start. I would highly recommend minors and brady
Trusted Agent profile · Lowestoft
Minors and Brady Lowestoft reviews
★★★★★
2,488 reviews across 3 platforms
142 London Road North, Lowestoft, NR32 1HB
Minors and Brady's office in Lowestoft, at 142 London Road North, is rated 4.9 out of 5 across 2,488 reviews on three platforms, including 318 Google reviews rated 4.9.
318
Reviews on Google
This office
424
Reviews on Facebook
Business-wide
1,746
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Lowestoft office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotFantastic Service!
The after sales service was superb. Our 'go to ' person was Megan Clarke. Throughout the whole process she was professional, always available, always friendly and cheerful.Thank you Megan.
1/5
TrustpilotDon’t believe what you are told!
We had the valuer from minors & Brady out who talked a good talk. They offered a designated viewing team to do all the viewing, a sales team, so when viewings were being done there were staff still in the office, unlike our local estate agent ‘Think’ who he said were shut most of the time, & a progressing team. He said that someone from the office will contact us to arrange to see the property so they know what they are selling, which never happened!He valued the property & suggested marketing £410k to £425k We thought this was a little high so asked him to market for OIEO £395k as we were keen on a sale. He reassured us by saying he would have no problem selling at that price. I asked if the market was quiet he advised it was still really good especially if houses are going on at the right price. As we had dropped his estimated marketing price we were quite hopeful. I advised him we were going away for over 3 weeks so we would only market with them for 8 weeks so wanted an 8 week contract, which wasn’t a problem as he liked a challenge. I also mentioned that we do not want any viewings from anyone that is not on the market as I said we had time wasters last time even someone booking a viewing because they wanted to see my kitchen island. He said that because they do the viewings they wouldn’t want to travel if the purchasers weren’t proceedable either. As he seemed to agree with everything we wanted we went ahead& signed the contracts.We had the photographer out who was fantastic and took some lovely photos and went on the market on 23/08We went through GetAgent who were excellent in updating us with stats. The only update we initially received was when I emailed Minors on the 29/08 when we noticed, despite saying we only wanted an 8 week contract, that he had signed us up for 20 weeks. A staff member rang me back & agreed to what we had originally agreed & gave me some stats which I asked him to email to me, which never happened. We had no viewings whatsoever, despite going on the market below suggested marketing price, so had a phone call on the 13/09 suggesting that we drop our property to offers within £375k to £400k which was a difference of between £25k and £50k in two weeks! We reluctantly agreed to this.I had a phone call on 25/09 to arrange a viewing. I asked what was the purchasers status, bearing in mind they were aware that I did not want any viewings from purchasers that were not on the market. The member of staff said he would just get the purchasers details up, he then informed me of the purchasers address & that he was on the market. I said we couldn’t do the day he suggested as we were due to have furniture delivered & I wasn’t sure what time it was due but we could do any other time or day. I said obviously there is no rush as he hadn’t sold anyway. He went on to say that the purchasers property had a lot of interest & had a lot of viewings booked in so it should be sold quite quickly. I could tell by the way he was flapping when providing me the information that he wasn’t telling me the truth. Despite being assured that they had their own viewing team he asked if I was ok to do the viewing which made me also think that they obviously didn’t want to waste their time doing the viewing. Once I came off the phone I checked on Rightmove and there were no properties in the road he had given me for sale so as I had suspected I had been lied to not only lying by saying the property was on the market but he went on to lie by saying that the purchasers had a lot of interest & a lot of viewings booked in! This was confirmed by another member of staff eventually, who I had to chase, who confirmed that the property was not on the market. They didn’t want to waste their time having to come over & do the viewing but were quite happy for me to waste my time.I raised a complaint to be advised that the member of staff apologised for the ‘miscommunication’ and were quite happy to accept this when blatantly I had been lied to on three occasions by being advised the property was on the market, he had a lot of interest & had a lot of viewings booked in.The service was nothing like what we were sold and if Minors and Brady think that a member of staff can lie further by saying it was a ‘miscommunication’ I certainly would not trust them being left in my property whilst they did the viewings & went out like they suggested so have terminated our contract with themWe have wasted 6 weeks with them and certainly would not recommend them to anyone as they are not trustworthy To add to this I had a phone call from the trainee manager asking me to withdraw this comment as it will affect his promotion, which was obviously more important than having a satisfied customer! He said the chap that lied was from their Castor Office but only covering Dereham. I said the valuer was from Dereham & you also didn’t do what you said you would so refused to withdraw my review
5/5
TrustpilotBest ever
The team was absolutely fantastic they kept us up to speed and sane throughout the whole process thanks very much
Agent replied · 23 September 2025
Thank you, David. We’re delighted the team kept you updated and supported right through the process.
5/5
FacebookI would highly recommend this company, they have done a fantastic job of selling my house for me. I was impressed with how much they contacted me and keeping me up to date with things. Also in my opinion Minors and Brady has a very modern approach to selling houses compared to other well established estate agents in the area. A big thank you to Jack Deeley and the other members of staff that helped me. 🙂
4/5
TrustpilotAfter sales
We had a rocky start initially with selling our home with Minors and Brady but once we got to the after sales department Aysegul looked after us amazingly and kept us up to date the whole way through! We are very appreciative for her hard work and dedication to our move. Special thanks to her. Only thing that would’ve been helpful was to be told where water stop cock and electricity meter was as it took us a while to find these and had to make a call.
5/5
TrustpilotRosie Turley has been amazing in…
Rosie Turley has been amazing in helping with the after sale of my house and making sure everything went smoothly with the purchase of our new house. She went above and beyond to make sure we completed on the intended day and is always around to answer any questions. She is brilliant!!
5/5
TrustpilotVery Prompt service
Everyone at Minors and Brady has been very efficient and friendly with the project of selling my property. The process of evaluation, photos taken and putting my property live on the internet has been a fluant and smooth process. Many thanks to Kirsten Stimpson, Liam and the team who have been helping me so far.
5/5
TrustpilotExcellent viewing!
Thank you Minors & Brady, the team have been very helpful, professional & friendly.A special thank you to Emily Bygrave for making our recent viewing a real pleasure. She is polite, professional & very courteous. She listened & took an interest in what we had to say. She is an excellent ambassador for the company.
5/5
TrustpilotBeatrice
Beatrice was very helpful & eager to find properties for my viewing!Beatrice worked around my timings as I was travelling from London!Very good service!Regards Mr Alan Lazarus
5/5
TrustpilotThe sale of my mother’s flat was…
The sale of my mother’s flat was superbly handled by Jessica Kemp. Jessica kept us upto date throughout and dealt with the family with professionalism and compassion throughout.
5/5
TrustpilotMinors & Brady
Connie Staff and the rest of the team at Minors & Brady have been great, got our property on the market really quickly and also found a buyer very quickly.Been kept upto date during the process well too.Highly recommend.
5/5
TrustpilotGreat service
Used minors and Brady on a few occasions now buying and selling. Things ran smoothly and the team were very helpful. Connor is always available to answer any questions and nothing seems to much trouble. Would recommend.
5/5
TrustpilotConnor- Minors & Brady Lowestoft.
Rang the Lowestoft branch this morning and spoke to a gentleman called Connor. Only wanted to enquire about buying property but the guy was brilliant, very knowledgeable. Nice lad to speak to, thank you Connor.
5/5
Trustpilot5 stars
5 stars, really helpful and quick communication just all round great service. Thank you to Macie for doing her upmost to help us get our first home.
5/5
TrustpilotClaire Wilson at Minors and Brady has…
Claire Wilson at Minors and Brady has been brilliant and taken a lot of the stress out of my house moving experience. She has kept in contact with all parties and has let me know what's going on every step of the way. I wouldn't hesitate to recommend Claire, she has been a pleasure to deal with.
5/5
FacebookHave just sold my house with Minors and Brady. The whole team have been great. Charlie has been our agent and has kept us up to date through the whole process. The communication has been really good. We are moving to Norfolk and they have marketed and sold our house in Northampton. The distance has made no difference to using a local agent and it has been really smooth. Many Thanks guys x Definitely 5 ⭐️⭐️⭐️⭐️⭐️
5/5
TrustpilotJessica Kemp was amazing
Jessica Kemp was amazing. She went above and beyond to help and was always friendly and approachable throughout the process of buying my property. Thank you Jess
5/5
TrustpilotGreat estate agents
Great estate agents - very insightful and welcoming when they showed me around the home that became my first home. Quick and polite, stress free, brilliant. Luke Savins was especially a delight to work with.
5/5
TrustpilotBuying a property-Claire Wilson has…
Buying a property-Claire Wilson has been so helpful. Keeping me informed, chasing solicitors for information and always getting back to me when she said she would. Claire took a lot of stress out of buying a house.
5/5
GoogleA very informative and friendly WhatsApp video call property viewing was carried out for us by Hannah today. Hannah was very thorough and took time so that we didn't miss any details during the video call. It was very helpful indeed as we couldn't attend the viewing in person. Thanks again!
5/5
TrustpilotMy visit to Kent Rd
My visit to Kent Rd, Lowestoft was pleasurable and informative. I was met by Hannah (Graver) who was knowledgeable, friendly and very helpful. I felt confident and happy I was dealing with a professional who had my best interests at heart.
5/5
TrustpilotCompleted today with the help of…
Completed today with the help of Jessica Kemp keeping on top of all parties concerned. Thank you Jess for keeping the pressure off us and making sure we were informed at every step of the journey.
5/5
FacebookAfter some initial hiccups with the brochure all staff at Caister were very helpful polite and friendly. My property sold almost overnight! Moving on I have nothing but praise for Sarah Short Sales Progressor at Wroxham. Such a friendly and efficient lady without whom I’m sure the exchange/completion would still be pending!! Thank you Sarah Highly recommend All the best also to Brooke in her new position Great team all round
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Minors and Brady hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lowestoft.
