Trusted Agent profile
★★★★★
686 reviews across 1 platform
164-166 London Road North, Lowestoft NR32 1HB
Howards's Lowestoft office at 164-166 London Road North is rated 4.9 out of 5 across 686 reviews on 1 platform, including 686 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of three awards Howards won in 2026. Checked 9 October 2026.
Trusted Agent 2026 results for Howards. Each award is assessed separately from the review sites.
Every review we hold for the Lowestoft office, from every platform, shown as written. First names only.
5/5
GoogleAmy and the team have been really helpful and instrumental in speeding up the process of buying and selling. Many thanks.
Dear Glynis , Thank you so much for leaving your lovely ⭐⭐⭐⭐⭐ google review, its always fantastic to read that the levels of service we constantly strive to reach, has been received. Kind regards Georgia Lee and Everyone @ Howards (sales)
5/5
GoogleKatie and her wonderful team at Howard's were very helpful and accommodating particularly Charli who has been providing us with dedicated support right through from arranging viewings to contract exchange. Whenever there has been an issue, Katie and her team have been very quick to getting this resolved.
Thank you for your review. Kind regards Lara Zawadzki- Property Management Manager
5/5
GoogleThe sales staff at Howards - lowestoft have been absolutely amazing, helpful, and informative at each stage. Its my first time selling a house so in the panic moments it's so helpful to have someone who explains things and helps you get the situation into perspective. Thanks Amy and team - Much appreciated.
Dear Sonja, Thank you so much for leaving your lovely ⭐⭐⭐⭐⭐ google review, its always fantastic to read that the levels of service we constantly strive to reach, has been received. Kind regards Georgia Lee and Everyone @ Howards (sales
5/5
GoogleHowards have just sold my house! Hurrah! It's been 2 years on the market with other agents under offers that fell through. Howards had it under offer in a week and entirely sold in less than 3 months. Well done to an excellent team and special thanks to Shaun and Amy who chased it along. It was refreshing to feeI that they were working for me, not kowtowing to less than likely buyers.
Dear Jane, Thank you so much for leaving your lovely ⭐⭐⭐⭐⭐ google review, its always fantastic to read that the levels of service we constantly strive to reach, has been received. I will pass on your kind words to Amy and Sean. Kind regards Mike and Everyone @ Howards (sales)
5/5
GoogleWe had two visits booked with Maddie today. She was so friendly and helpful. She gave great insight into both properties and was able to answer any questions we had. We have dealt with Amy and the team for our recent house purchase and they have all been so friendly and helpful!
Dear Emma, Thank you so much for leaving your lovely ⭐⭐⭐⭐⭐ google review, its always fantastic to read that the levels of service we constantly strive to reach, has been received. Kind regards Georgia Lee and Everyone @ Howards (sales)
1/5
GoogleI was very disappointed and angry after contacting Howard’s regarding viewing a property 09/04/26. I contacted them after seeing a bungalow for sale listed with them. I gave them my details and waited for someone to get back to me. A young woman (LH) called me back and asked me what type of property I was looking for. I explained my preference and she enthusiastically exclaimed we have a property in Pakefield and said the name of the road. I knew immediately which property she was referring to. I replied, “I’m not interested in that property.” Perplexed she responded, “But it meets your requirements, why? “ I brushed it off, trying not to state the issues I had with the property. She pressed again, asking me why. I then went into some detail about the negative aspects of the property, apologising for being blunt. She shockingly, arrogantly replied, “No, I just find you rude!”. I ended the call immediately. When she contacted me by email & text, I politely stated that I no longer want to view the original property I’d called about and could she take me off their mailing list. A few days later a sweet, polite lady called from Howard’s. I told her my issues with their unprofessional, offensive member of staff and she agreed to take me off their mailing lists, apologising. Perhaps some training dealing with customers might be a good idea, for this member of your team.
5/5
GoogleCouldn’t be happier with the service provided by Howard’s - communication has been outstanding from day one! Has to be said - Lily is an incredible asset to their team and has certainly changed my view on what a ‘typical estate agent’ is like.
Dear Adam, Thank you so much for leaving your lovely ⭐⭐⭐⭐⭐ google review, its always fantastic to read that the levels of service we constantly strive to reach, has been received. Kind regards Georgia Lee and Everyone @ Howards (sales)
5/5
GoogleBen from Howard’s came to see me today and I had no concerns in deciding to have this estate agents to market my property. Nothing was too much trouble, I had lots of questions and Ben was able to answer all of them. I found him to be very approachable and friendly while still being professional in manner. I am looking forward to working with Howard’s to get a good sale on my property
Thank you Susan for taking the time to leave us a 5* review I will pass your kind words onto our Ben - We love to receive feedback such as this!! Kindest regards Georgia Lee (Sales) ⭐ ⭐ ⭐ ⭐ ⭐
5/5
GoogleJust to say that your representative Jeremy Smith came today to carry out a property inspection. He was an absolute pleasure, polite, courteous, smartly dressed and very professional. He was very friendly and made us feel at ease. As we take pride in our home we were very impressed as he even took off his shoes! 😊 Thank you Jeremy once again & we look forward to seeing you again in the future. 👍
Thank you for your 5* Review!! Jeremy Smith Howards Property Management
5/5
GoogleVery pleased with service we received from start of sale to completion, special thanks to Amy Lugo who kept us up to date with how sale progressed and she was always happy to help with any questions we had even if we called in without an appointment. Also thank you to Ben for your help at the beginning of the sale. Would recommend and use Howards again if we need to sell another property.
Dear Dean Thank you so much for your kind words, its always great to hear that the level of service received has reached the levels we always try to attain too. Kind regards Mike and everyone @ Howards
5/5
GoogleHowards estate agents made me feel welcomed from my first conversation with them. I got to know nearly all the team through my many visits to find a property to buy and live in Lowestoft. They were all well knowledgeable and helpful. Thanks to all of the team.
Dear Paul , Thank you so much for leaving your lovely ⭐⭐⭐⭐⭐ google review, it’s always fantastic to read that the levels of service we constantly strive to reach, has been received. Kind regards Georgia Lee and Everyone @ Howards (sales)
5/5
GoogleJarrod was a pleasure to deal with from start to finish. We weren’t getting anywhere with our previous estate agent and brought Howards in to co-list. Jarrod and the team managed to get the property sold in the first few days for asking price. We couldn’t ask for more! Amazing work.
Dear Michael, Thank you so much for leaving your lovely ⭐⭐⭐⭐⭐ google review, its always fantastic to read that the levels of service we constantly strive to reach, has been received. Kind regards Georgia Lee and Everyone @ Howards (sales).
1/5
GoogleHad a valuation today. Jarrord was very unprofessional, was very unprofessional talking figures and numbers in front of our tenants, very unprofessional conversation with asking about my wife's perfume rather than the job in hand. Very put off and won't be using Howard's ANY time soon. Won't recommend.
Dear Mr Butler, I am sorry to see that you have felt the need to comment on the way Jarrod handled the valuation. I have discussed this matter with him just to remind him of his profession and how to handle situations. From my understanding Jarrod met only your wife at the property and did comment on your her perfume while you were both waiting for your tenants to open the door, for that i can only apologise if your wife felt the complement was overtly friendly. With regards to the discussing of figures again i have discussed this with Jarrod and it is my understanding that your wife and him had a 'chat' about the valuation in the small conservatory as it was raining outside, while your tenant remained 3 rooms away in the lounge. Once again i can only apologise if his words carried through the property and i have reminded him for future reference to be mindful on where he should be having the conversation. Once again thank you for your feedback as all comments received enable us to review processes and strive to improve. Mike Smith, Branch Partner, Howards Lowestoft (sales)
5/5
GoogleEveryone at Howards has been great throughout the buying and selling process, from evening viewings and keeping our indoor cats in! Special shout out to Georgia who has kept us up to date with every aspect of offers etc, including helping us hang on to a purchase when our buyer dropped out. Thanks!
Dear Adam, Thank you so much for leaving your lovely ⭐⭐⭐⭐⭐ google review, its always fantastic to read that the levels of service we constantly strive to reach, has been received. Kind regards Georgia Lee and Everyone @ Howards (sales)
5/5
GoogleAmy has been great in helping out with my FTB. She’s been so helpful, answering all and every one of my questions and really explaining how it all works. Purchasing a first property is scary and new but Amy really helped ease any concerns and made the whole thing go so smoothly, and quickly! Thank you so much Amy!
Dear Katie Thank you so much for leaving your lovely ⭐⭐⭐⭐⭐ google review, its always fantastic to read that the levels of service we constantly strive to reach, has been received. Kind regards Georgia Lee and Everyone @ Howards (sales
5/5
GoogleI was with Howards for a few years, and they have always been friendly and fast in response to every situation, especially Lara Zawadzki. She was very paciente, polite and always keen to help with a very fast response. I usually don’t do reviews, but the service was so good throughout all this years that I could not let this pass. Thank you Lara for all the patience through all this time.
Hello, thank you for the lovely review. Best of luck in your new property. Kind regards Lara Zawadzki Property Management Manager
5/5
GoogleOn arrival to our viewing we were greeted by maddie Who was very pleasant ,and accepted what we had to say about the property, but unfortunately the property wasn't for us . Hopefully maddie will come up trumps for us next time with a property.
Dear Tony, Thank you so much for leaving your lovely ⭐⭐⭐⭐⭐ google review, its always fantastic to read that the levels of service we constantly strive to reach, has been received. Kind regards Georgia Lee and Everyone @ Howards (sales)
5/5
GoogleWe have had an amazing experience with Howard’s in Lowestoft. The team have been great however Lara has been a pleasure work with and nothing has been too much trouble. She understood the situation we were in and was happy to help. Clear communication which I haven’t previously had with other estate agents. I will be moving into our new home in a week and looking forward to having a relationship with this letting agency. Me and my little girl are very much looking forward to moving into our new house. Thank you so much for all your help.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the wonderful review for Lara, delighted that she's been able to help & you're happy with her service! Many Thanks Kate Richards Lettings Branch Manager
5/5
GoogleAmy Lugo was my go to at Howard’s while my partner and I bought our first house. Amy was helpful from the start to end of the process answering all my questions and guiding us through the unknown. Amy is always cheerful and positive when I talk to her which for me was lovely.
Dear Ann, Thank you so much for leaving your lovely ⭐⭐⭐⭐⭐ google review, its always fantastic to read that the levels of service we constantly strive to reach, has been received. Kind regards Georgia Lee and Everyone @ Howards (sales)
5/5
GoogleLara has been amazing for us, she has gone above and beyond to help us get our gas certificate ready and even worked on a Sunday just to sort it out before expiring. I can’t thank her enough for her dedication and determination to make things happen as soon as possible. Thanks for all your help! Highly recommend Howard’s.
Hello, thank you for your kind review. Kind regards Lara Zawadzki- Property Management Manager
5/5
GoogleGeorgia Lee has been dealing with my house hunt. I found a great place and she guided me through the process, first time I had to purchase a property so a bit nerve wracking. Excellent service, friendly, prompt and very helpful. Thanks for your help.
Dear Adrian, Thank you so much for leaving your lovely ⭐⭐⭐⭐⭐ google review, its always fantastic to read that the levels of service we constantly strive to reach, has been received. Kind regards Georgia Lee and Everyone @ Howards (sales)
4/5
GoogleI couldn’t recommend Howard’s letting department enough! In particular a Young lady by the name of Aisha. For her tender years she’s extremely professional and keep you updated with every stage of your letting process. The whole process was seamless. Would definitely use them again.
Hi Shyy, Thank you very much for leaving Ayesha your lovely ⭐⭐⭐⭐ google review, its always Great to read that the service received has been at the level we constantly strive to achieve. Thanks again Chris Sandom-Hood and the team @ Howards Lettings
5/5
GoogleAddison showed us around a property last night. The viewing was far from straightforward and was quite a stressful situation. I would like to say that Addison dealt with it all very well and very professionally . Addison, since we met last night has been on the phone this morning and seems very pro active in helping us find our home. A breath of fresh air. Thank you Addison !
Thank you Kathryn for taking the time to leave such a lovely review regarding your experience with our Addison. We love to hear feedback such as this! - Georgia Lee Residential Sales Manager⭐⭐⭐⭐⭐
5/5
GoogleAlthough the sale of my proper took a bit longer than I had anticipated, Howards team were always on hand to keep me up to date. They were always friendly and polite and a pleasure to deal with. Special mention to Amy Lugo who dealt with my sale, a friendly face and voice to go with her professionalism. I would not hesitate to recommend her and her team to anyone.
Dear Paul, Thank you so much for leaving your lovely 5⭐⭐⭐⭐⭐ google review, we are so pleased that everything finally went through, its always great to hear that the level of service received has reached the levels we constantly strive for, i will pass on your very kind words to Amy. kind regards Mike and everyone @ Howards (sales)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Howards's Lowestoft office has 686 reviews across 1 platform: 686 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Howards is rated 4.9 out of 5 across all 686 reviews, and 4.9 out of 5 on Google from 686 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: Howards, Lowestoft won Platinum; Howards, Beccles won Gold; Howards, Long Stratton won Gold.
Howards, 164-166 London Road North, Lowestoft NR32 1HB.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.