Howards reviews

★★★★★ 5/5

Google

I have had several calls and emails with Howards this week and have found Georgia Lee to be first class. Her upbeat manner and personality shine through, nothing is too much trouble and she always has time to chat. A pleasure to deal with. Thanks Georgia Secondly I want to meet Lexi. She made arrangements for me to view a property this week and was both highly efficient and very friendly, nothing was too much trouble. For someone with such short experience with the company she is a great advocate for Howards and really customer focussed

Robert · 12 April 2025

★★★★★ 5/5

Google

Having been a landlord for 12 years plus and dealing with a number of agents the service I have been provided by the Howard’s team has been significantly better than any I have previously experienced. In particular Lara, Ayesha and Chris go well above and beyond and are a real credit and asset to this business. Highly recommend. October 2024.

Richard · 27 October 2024

★★★★★ 5/5

Google

I have been so impressed with Howards EA with the pro active and efficient manner in which they got my property up for sale and to date have kept me fully up to date with their marketing of the property. Mike Smith was great from day one and Georgia is pro active and 'ON IT' with Chloe Round taking time to ensure i am aware of the potential buyers and they are booked in for viewings with my daughter without any fuss. Well done all and i am actually now confident a sale will occur soon.

Dave · 19 September 2023

★★★★★ 5/5

Google

Georgia Lee has been helping me through selling my property and looking at buying a property I ave fallen in love with. Georgia has been nothing but a soldier, she has helped me hugely through some ups and downs at the beginning of my process, fully fighting my corner and offering support when needed. She is an amazing agent and I'm looking forward to working with her more going forward. I would also like to thank Sean and Addison for helping me sell my first property, they are making the process as easy as possible for me and holding my hand through the whole process. Would highly recommend this agency to work with!!!

Chazzy · 19 September 2023

★★★★★ 5/5

Google

Where to begin... I have been renting from Howard's for almost 12 years and as a team they have always resolved any issues swiftly but one member of staff imparticular has been outstanding. Jeremy Smith what a asset to the company. Back story... early 2022 my landlord had agreed to an extension on the property and provided a builder, work got under way beginning of March 2022. Things had been going smoothly for a month or so but at this point my daughter was sleeping on a mattress on my bedroom floor as her bedroom was part of the extension, then the kitchen was removed and was told I would be without a kitchen for a couple of months ok wasn't ideal but the end result would be totally worth it. Fast forward to November 2022 builder gone and didn't return still no kitchen, daughter still on bedroom floor, nothing completed. I had to get in contact with howards as I had no heating, they sent an engineer and turns out the said builder had disconnected the heating on the boiler and it wasn't just a quick fix. So at this point my mental health wasn't great, in winter no heating, no kitchen and my daughter who was patiently waiting for her new room still sleeping on my bedroom floor. It was a living nightmare... I was constantly phoning howards trying to get it moved along but I honestly felt they just thought I was exaggerating and making a mountain out of a molehill it wasn't the case I can assure. I was transferred through to lowestoft office and it was Jeremy that took the call and I am so grateful he did. He listened to me explaing the situation, I broke down on the phone with how the situation had got to this point and he assured me now he was on the case he would do everything in his power to get it resolved. He asked to visit the property to see what he was dealing with.. he came took loads of photos and was gobsmacked to say the least I genuinely wasn't exaggerating and it was worse than he thought. He vowed he would get it sorted. He appointed two builders to assess the work that needed doing and due to it now being december was right on top of Christmas still living in the same way I had been for months. The new builder was due to start in the new year but until then I still had no heating and he went out-of his way to bring me electric heaters so me and my daughter could atleast stay warm. Just before howards office broke up for christmas he gave me numbers to call if I ever needed anything over the Christmas period. New year came and the work was started. I spoke to Jeremy and yet again breaking down on the phone as my mental health had hit an all time low over Christmas he was listenening to me and promised to call me everyday he was working to check the progress on the new builder and assured me if I had any queries no matter how small to call and to this day he has kept his promise. This man has gone above and beyond to help my family. The compassion this man has shown has been overwhelming, it has restored my faith in humanity, if only there was more more jemerys in the world. I can not thank Jeremy enough for everything he has done for us and I will always be truly grateful. From the bottom of my heart thankyou Jeremy not only for listening to me and putting up with my meltdowns along the way, but pushing the builders and keeping on top of this whole case. I now have not just a beautiful house it's somewhere we can call home, i have an extremely happy daughter and all the stress and tears was so worth it. Thank you Jeremy!!!

Hayley · 20 August 2023

★★★★★ 5/5

Google

Amy has been handling the sale of my property and I couldn't be more pleased with the service that she has delivered. It has been quite a protracted sale, due to numerous unforeseen delays on the purchaser’s side, but Amy stayed on top of things and did a great job of keeping me updated of progress, understanding my frustrations and giving me guidance on how to move things forward. She's reliably friendly and upbeat and very professional. Mike has assembled a talented and very friendly team and I have no hesitation in recommending the excellent service that Howards provide

Sid · 20 August 2023

★★★★★ 5/5

Google

Earlier this year, we rented a place in Kessingland through Howards in Lowestoft. Dan, our letting agent, was brilliant to deal with; the online portal application had some rather unnerving quirks, but it all went very smoothly with Dan’s assistance. When we moved in, there were a few maintenance issues at the property that needed to be fixed. Lara is our Property Manager at Howards and again, Lara has been brilliant to deal with. Lara has always responded very promptly to our emails and has been great at keeping us informed of progress. The items have all been satisfactorily resolved. I really do recommend Howards of Lowestoft!

Jan · 20 August 2023

★★★★★ 5/5

Google

I cannot fault Howards. I have only experience positives from them. Georgia Lee has been nothing but supportive, understanding and helpful. She is friendly and professional.

Simon · 6 November 2025

★★★★★ 5/5

Google

An absolute pleasure to be assisted by Ben Seaman when looking to move into my first apartment. His polite, presentable, and informative nature made what would have been a stressful time into a calm and exciting one. As well as being an invaluable source of information Ben was also always punctual and prepared, which as a young professional with a busy schedule I appreciate greatly. Ben went above and beyond, even following up with me to answer any questions I had thought of after the viewings. To anyone else looking to rent in the Lowestoft area I always recommend they seek him out at Howards.

Kash · 16 June 2023

★★★★★ 3/5

Google

Updated! First time talking with them, I was really pleased with the service. Mark Soper was really pleasant to talk to and made everything clear for me. I booked to view a property and was *very* disappointed. To be clear, I don't blame Mark specifically for this as he said he has been with the company for only two months. The pictures for the property make it look fresh and clean, newly refurbished even, but this was clearly not the case. There was an entire wall of damp which Mark confirmed they knew about, but didn't indicate that the landlord would be making any attempt to deal with it. I have spoken to the manager since who has assured me that the landlord is dealing with it, but this doesn't change that it was incredibly misleading and deceptive for us as customers, wasting customer time as well as agents. Moral of this story: always view! Another comment I would like to point out is there appears to be a game within the office for getting the most Google reviews. There should surely be more of a push towards satisfying customers and considering their needs than promoting your competition, especially when a contract hasn't gone through. I was more inclined to leave a review after the friendly discussion over the phone than the actual viewing as I felt attended to during the call but was asked to leave one after both. If I hadn't been asked after the viewing, my original 5* review would have remained as I wouldn't have given it a second thought. The manager has called to rectify these issues so I have to give them credit for that. Let's see what the next viewings are like.

Ellen · 16 June 2023

★★★★★ 5/5

Google

We had a problem with our hot water two days before Christmas but thankfully I spoke with Strachen and he was absolutely brilliant. He kept us informed and against all the odds managed to get a plumber to us who fixed the problem in 10 minutes so we had hot water again. Just wanted to say a huge thanks to Strachen for all his help, he was polite and friendly and even rang a few days later to make sure all had gone OK. He is a credit to Howards and we can't thank him enough.

Terri · 16 June 2023

★★★★★ 5/5

Google

After deciding to move to Lowestoft we visited many properties using various estate agents. None of them seem to know much about the properties they were selling and then we found Howard’s. Sean met us at the property that we eventually purchased he seemed very knowledgeable about the property in the area. A few issues that arose Sean was able to set our minds at rest. A great company to deal with and would highly recommend especially for those like us who had no knowledge of the area whatsoever. Well done

Susie · 16 June 2023

★★★★★ 5/5

Google

Georgia is by far the nicest, most efficient and most professional estate agent I have met. Ever! Of course polite and courteous arranging viewings, and of course punctual and professional. But then she started laying on the extras - she showed genuine interest in our situation - listening carefully and considering our options and providing helpful advice. We could not find a question that she didn't know the answer to. Georgia's style is great - helpful enough to know what you need at the start of a viewing, and then able to let you carry on exploring by yourself - and then suddenly there again when you have a question. Georgia may be paid by the seller - but as a buyer I absolutely feel that she is there to support both sides and is clearly happy to put in whatever work is necessary to help things along - including calling my agent to find out how our own sale is progressing and checking what can be done to help. One of our viewings with Georgia was to a property where an elderly woman is having to downsize and was clearly finding it an emotional challenge. I noticed during our visit how Georgia was able to handle everything we could possibly need, whilst also tending to this vulnerable lady and dealing with her situation sympathetically. This for me emitomises the concept of tiny noticible things. If you could clone estate agents - I would choose Georgia - and yes, I am a genuine (and happy) customer!

Tim · 16 June 2023

★★★★★ 5/5

Google

So when our new landlord transferred our property over to Howard's Lowestoft branch, I was a bit skeptical as many years ago my experience with Howard's wasn't great but this time has so far been fantastic, and that's down to the lovely Jeremy. Every problem or query I've had Jeremy has been on it and sorted very quickly. I can not fault customer service when it comes to Jeremy he is always very upbeat and he never fails to make me laugh. We have just been through a long process that shouldn't of taken so long but that was due to my energy supplier and I must admit Jeremy made it a lot easier for me as he was like a friend that I could vent to about the situation, he was so understanding and kept me sane through the whole process. He really is amazing and Howard's should be very proud and give him the recognition that's he deserves. Best customer service ever. 😁

Amy · 16 June 2023

★★★★★ 5/5

Google

We sold our house and purchased our new house through Howard's and we have been so impressed. We put Howards under a lot of pressure because we marketed our house solely to buy a house that they already had for sale so they pushed hard to get it sold as quickly as possible. As soon as our house sold, Amy took care of the case and has been absolutely brilliant throughout. She was constantly chasing all parties in our chain, always keeping us informed and telling us what we need to do next. By keeping the sale and purchase through Howard's, it has made a stressful transaction largely very smooth and Amy must take a huge amount of credit for this, we have been so impressed by what she has done. Special mention to Georgia and Sean who were both heavily involved early on and got the house sold in the first place.

James · 16 June 2023

★★★★★ 5/5

Google

I spoke to Hannah on the phone, I'm a first time buyer with my partner and Hannah was really friendly and took the time to note our budget and what exactly we are looking for - she then sent through some houses that are a great match and the contact details for the rest of the team if we wanted to book any viewings. Great service and didn't leave us waiting around for information like we've unfortunately had with other companies recently - would definitely recommend Hannah and the team at Howards. Hopefully the beginning of our first home journey!

Tazmin · 16 June 2023

★★★★★ 5/5

Google

I have just had the pleasure of receiving a checkout report from Jeremy Smith (property manager) at Howard’s Estate and Lettings Agents Lowestoft.This was for a flat that a long standing single male occupant had relinquished. I opened the email containing the report after my first opportunity to access the flat as such my visit was before the email was sent. I must say how impressed I am at Jeremy’s totally accurate report and description of the flats condition and his accompanying recommendations. A most impressive and professional service that I can highly recommend. Thank you Jeremy

Ray · 16 June 2023

★★★★★ 5/5

Google

We were taken care of by Jarrod Libby, He was very thorough and left no question unanswered. There was never a time or day where he wasn’t available for us and always managed to keep us in the loop. Can’t praise him enough for the efforts and help throughout our first house purchase.

Billy · 5 December 2024

★★★★★ 5/5

Google

Amy Lugo has been great from start to finish in managing our move. She has kept us informed every step of the way. We can't wait to get in new our home and Amy has played a large part in us getting there. I would have no hesitation in recommending Amy and the Howards team.

Chris · 3 November 2024

★★★★★ 5/5

Google

Well what can say what a fantastic Agent we returned as Howard’s have sold previous properties but the service given has been fantastic , friendly and very professional my parents bungalow went up one day and sold the next and the team dealt with everything. I highly recommend them and thank them for all their help especially Georgia she has been especially fantastic 💐

Ian · 16 May 2024

★★★★★ 5/5

Google

It's a very big thanks to Georgia at the Lowestoft branch, her professionally and very positive approach has made arranging viewings a pleasure. With her excellent customer services and knowledge of the area coming to the fore as she found properties for us which were both new to the market and that we hadn't considered. So it's five stars for Georgia and the Howard from us! Thank you.

Graham · 16 February 2024

★★★★★ 5/5

Google

I would definitely recommend Howard’s, because they are exceptional. With regard to the sale of my property, they helped me all the way through, nothing was too much trouble. All of the staff were extremely professional, and very knowledgable indeed. I can’t mention any person in particular, because they were all brilliant 🤩 Thank you Howard's, your a great team. Yvonne Witherington

Yvonne · 1 June 2024

★★★★★ 5/5

Google

My wife and I recently moved into our rental property and we are happy to say that Howard’s made the process incredibly easy. Ayesha was there to talk us through every step of the journey and always there to answer any questions we had along the way. I have no hesitation giving a 5 star review and highly recommending Ayesha and the Team at Howard’s in Lowestoft.

Adam · 16 February 2024

★★★★★ 5/5

Google

A very professional band of young ladies, and in particular Georgia Lee who has gone above and beyond to help us.

Keith · 6 November 2025