Trusted Agent profile · Lower Earley, Berkshire

Romans Lower Earley reviews

4.7

★★★★★ Excellent

441 reviews across 1 platform

1 Chalfont Court, Lower Earley, Berkshire, RG6 5SY

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Romans's office in Lower Earley, Berkshire, at 1 Chalfont Court, is rated 4.7 out of 5 across 441 reviews on 1 platform, including 441 Google reviews rated 4.7.

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4.7 / 5

441

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Lower Earley office, from every platform, shown as written. First names only.

5/5

Google

I worked with Jake and he was fantastic. Very clear and concise with his communication and shared properties precisely what I was looking for, my viewing went very well and I am very happy, thankyou Jake at Romans!

Daniele · 13 January 2026

Agent replied · 13 April 2026

Dear Daniele Milo We greatly appreciate your 5-star review and the time you took to share your experience with Jake. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

We recently bought a house from Romans and Joshua Mann was our main contact. Joshua and Lower Earley team was really helpful and friendly. We were trying to beat the stamp duty rise in April and Joshua didn't let us down. He chased down all parties and managed to sort out in time. I would highly recommend them for selling or buying property with them.

Chan · 3 April 2025

Agent replied · 4 May 2025

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

1/5

Google

Our agent was Filip who organised a viewing for us for over a month, the property is advertised as a long term hold, 12 months minimum to even be considered, 2 bedroom flat, we excitedly drove down from North England for this viewing, we were showed around, we were eager to get the paperwork done. The day when we would've started signing the papers, he kindly remembered to tell us that the house is sold and it's actually available for 4 months or less before we would get relocated to a single bedroom park house. Right before we were about to sign the papers! Incredibly ruthless. When I told him we drove 300 miles to check this property in person, his answer was "Oh..." No apologies, no professionalism, just a nonchalant "Oh" that's was his final parting words, I kid you not. That "Oh" cost us 300£, stayed in a hotel for 2 additional nights only for this company to try and pull a fast one on us. Back in 2016 me and my sister tried to rent a flat, they made us pay a 600£ non refundable holding fee only for them to cancel the last week, stating "we never had enough income to rent it in the first place, we couldn't even apply for it with that income!" Be very careful with this company, they will leave no stone unturned if they can slime some extra cash out of you.

Sperminspace · 13 February 2026

Agent replied · 13 April 2026

Dear Sperminspace, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team

5/5

Google

This estate agency exceeded our expectations in terms of delivery, customer service and overall approach to our house sale. The communication was excellent, didn't have to chase them, they completed our house sale in no time. Especially Adam Colvin who was our main point of contact was very professional, polite but also very approachable and friendly at the same time, and we could reach him at all times with queries we had (where he responded very promptly)! Thank you so much for your assistant throughout the whole process!

MARINA · 25 May 2024

Agent replied · 23 August 2024

Dear Marina Krouski Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Hi I just want to say big thank you to Josh,Adam and Izzy. These guys been amazing all the way through till my house sold. Great experience with Romans. And also Romans helped me to find other rented property too. Dhruve was taking care of rented side and he's been so helpful too. All over experience definitely deserve 5 stars ✨✨✨✨✨. Definitely will recommend Romans to friends and family. 💫🙏

Bhupinder · 25 October 2024

Agent replied · 8 November 2024

Dear Bhupinder Rani Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I cannot fault this Romans branch, Joshua has been amazing throughout the process of putting my property on the market through to completion! I was consistently updated and informed, making the whole process very easy! I would highly recommend Joshua and Romans for anyone looking to sell their home or looking to buy a property! A big thank you to Isabelle and Adam as well who were also extremely helpful throughout!

Darci · 25 September 2024

Agent replied · 25 October 2024

Dear Darci Hellend Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

4/5

Google

Relocated from Norwich. Romans helped us secure viewing on current property while we were visiting for 24 hours. Once we put in offer on property Druhv was helpful. Explained process clearly. After we went through referencing we spoke to someone else for the final paperwork. Unclear why Romans have you deal with multiple people as unlike Druhv they were much harder to get hold of hence the 4* rating. Overall good service tho. Thanks.

Charli · 24 June 2024

Agent replied · 23 August 2024

Dear Charli Elkins, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

5/5

Google

Jacob at Romans Lower Earley was a massive support during our purchase! He was always super helpful and resolved all of our enquiries and made the process smoother for us! Thankyou so much Jacob!

Laura · 13 November 2025

Agent replied · 13 April 2026

Dear Laura We greatly appreciate your 5-star review for Jacob and the time you took to … More

2/5

Google

Very quick to take their commission, but not so quick in giving the advice. My interaction with Romans Estate Agents was disappointing. Despite assurances of effective communication, there was a notable lack of coordination with my solicitor, leading to unnecessary stress. Additionally, I had hoped for more proactive guidance as a first time buyer and support throughout the process, which was regrettably lacking. While the estate agent may have good intentions, their performance fell short of expectations. Improved communication and a more hands-on approach to client support would greatly enhance their service. Understandably not our estate agent (Joshua)'s fault entirely, but the keys were not even given to the estate agent on completion day, we had to go a knock on the sellers door to collect the keys.

Liberty · 20 February 2024

Agent replied · 21 March 2024

Dear Liberty James, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

5/5

Google

My house took a bit longer to complete than expected (through no fault of Romans) but throughout the whole experience, Joshua was there to answer any queries that I had. There was multiple times where our solicitors needed something chasing and this was done quickly and helped get the sale through. The staff were really friendly and polite when viewing the house and picking up the keys also.

Zak · 25 September 2024

Agent replied · 25 October 2024

Dear Zak Brown Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Thank you to Romans for supporting my mum through a difficult and lengthy house purchase. Isabelle and Hannah at the Lower Earley branch were fantastic throughout the whole process, always keeping my mum updated and informed. Their patience, and communication made a stressful experience much easier, and we really appreciate all their help.

Talei · 22 June 2026

Agent replied · 22 August 2026

Dear Talei, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Hannah and Isabelle. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

1/5

Google

Really disappointing service, I wouldn't use them. We viewed a couple of properties with Romans Lower Earley and were very disappointed. On both appointments they double booked the appointment including a second viewing. I was so annoyed as the Sales Adviser Jack was more interested in showing somebody else around the property. I went back to the office and asked to speak to the Sales Manager. He was with a customer so was going to 'call me back'. He never did and again I left a message for him the next day and again no call. Avoid this agent, there are much better agents in lower Earley to choose from

Joe · 23 December 2023

Agent replied

I am sorry you were disappointed with the service you received from the Lower Earley office and I will be addressing this matter with them directly. If you would like to discuss this further then please feel free to contact me on the details listed below. Kind Regards Mark Wright Regional Director, Residential Sales 01344 404705 mwright@romans.co.uk

5/5

Google

Filip was tremendous help with my recent move and was very easy to deal with.

Sanjeev · 23 March 2026

Agent replied · 13 April 2026

Dear Sanjeev Patnaik We greatly appreciate your 5-star review and the time you took to share your experience with Filip. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

We have had the help of Jake.M from the lettings team. He's been very helpful and always responsive when we need it. Thank you Jake!

Keeley · 29 December 2025

Agent replied · 28 January 2026

Dear Keeley Harris We greatly appreciate your 5-star review and the time you took to share your experience with Jake. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

The team were extremely helpful and hard working during the process of our sale over this last year which had its challenges. All members of the sales team were very professional and attentive throughout every stage of the process, starting with Adam at the initial engagement and the viewing team of Joshua and Olly. Feedback from the viewings was always prompt and informative for both positive and negative aspects, in particular by Joshua. We were impressed with the continued effort and enthusiasm particularly after a sale fell through. Whenever there were important milestones or issues then Adam would advise promptly and clearly. An aspect of the service which we were most pleased with was the level of communication in its frequency and tone, we were always a part of the process and our opinion was paramount and never at any point did we not feel in control of the process. We were very impressed with the service from Adam and his team and would highly recommend them.

Berrell · 30 November 2023

Agent replied · 30 December 2023

Dear Berrell Mark Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Adam and his team were brilliant to work with. Romans took over the sale of my property following a bad experience with another local estate agent. Adam and his team were professional and helpful throughout the process, they communicated regularly giving updates, answering questions which was very reassuring during a stressful process. They were responsive and helped us to navigate the sale as smoothly as possible. I would highly recommend working with Adam and his team.

Clare · 20 February 2024

Agent replied · 21 March 2024

Dear Clare Dickson Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Filip has been extremely professional, patient and helpful throughout the whole process. Even when unexpected issues came up, he responded quickly and handled everything …

Galen · 13 December 2025

Agent replied · 28 January 2026

Dear Galen Li We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Google

We were so grateful to have Joshua Mann as our estate agent. From the very first time we met him, and in every correspondence or meeting with him, he was consistently professional and other person centred. He remembered extra details about our needs and engaged with us whenever we needed support. Throughout the entire process Joshua went above and beyond, never once dropping the ball. We always enjoyed our time with him. If you're moving house we can highly recommend him

Victoria · 5 March 2025

5/5

Google

Thank you to Joshua Mann at Lower Earley branch. From the first viewing through to exchange and completion and finally getting my keys, Joshua has been brilliant. Easy to get hold of, polite, and explained everything to me detail and directed me to all the people I needed to purchase my new property. Joshua and the team at Romans I highly recommend. ⭐️

Claire · 24 July 2024

Agent replied · 23 August 2024

Dear Claire Nesbitt Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Extremely good service and Joshua Glen manages my property very well. Thanks Romans. Tim Allen is very very helpful to me for years. When Tim moved out of Romans-Lower Early, I was little concerned about the service. However, Darren Leung very supportive and helpful. Thanks Romans - 16 years and counting. You are helping me a lot in managing my property in Lower Early. Wish you all a great Christmas and happy new year.

Venkateswara · 16 December 2023

Agent replied · 30 December 2023

Dear Venkateswara Rao Battula Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Kaitlyn could not have been more helpful, she was proactive and quick to respond to emails. We had a particular difficult issue with our exiting tenants and Kaitlyn provided sound advice and support at every point. Cannot recommend her enough.

Michelle · 22 July 2026

Agent replied · 22 August 2026

Dear Michelle Stokes We greatly appreciate your 5-star review and the time you took to share your experience with Kaitlyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Thank you to the whole Romans team especially Joshua who assisted through the process of buying my first property. He was helpful throughout the whole process and always on hand to answer any questions I had. He also helped with last minute requests to visit the property and made the whole process less stressful than anticipated. Very happy with the process and assistance in general.

Carol · 25 April 2024

Agent replied · 23 August 2024

Dear Carol Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

The team at Romans did a great job of ensuring a smooth and swift purchase. Izzy was a wonderful point of contact throughout the purchase process; was responsive to emails and always available for any extra queries. Joshua was great picking up any extra bits during Izzy’s absence. Thank you to the team :)

Olivia · 18 October 2024

Agent replied · 8 November 2024

Dear Olivia Lovelock Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Full marks to the team at Romans in Lower Earley for their help in selling my late mother's property in Earley. My questions were answered promptly, and I always felt fully informed at all stages. Special thanks go to Jacob for his expertise, personability and enthusiasm.

Michael · 22 May 2026

Agent replied · 22 August 2026

Dear Michael P We greatly appreciate your 5-star review and the time you took to share your … More

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Questions about Romans Lower Earley

How many reviews does Romans Lower Earley have?

Romans's Lower Earley office has 441 reviews across 1 platform: 441 on Google.

What is Romans Lower Earley's rating?

Romans Lower Earley is rated 4.7 out of 5 across all 441 reviews, and 4.7 out of 5 on Google from 441 reviews.

Where is Romans's Lower Earley office?

Romans Lower Earley, 1 Chalfont Court, Lower Earley, Berkshire, RG6 5SY.

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