Sarah Mains Low Fell reviews

★★★★★ 5/5

Google

Jane helped me and my partner buy our first house. She was helpful and responsive, and the whole experience has been great. Thank you Jane!

Tom · 20 August 2026

★★★★★ 5/5

Google

My letting process with Sarahmains Estate Agent was very smooth and hassle free. They are so organised and very responsive. Special thanks to Lindsey Donaldson, the agent who handled my entire letting from the viewing of the property to my …

Andrew · 23 April 2026

★★★★★ 5/5

Google

I can't fault the service in any way that we have received at Sarah Mains. Amy Caine has been fantastic setting up the initial meeting, informing us fully of the process and making sure we were kept up to date at all points. She has made the process seamless and we can't thank her enough. Special thanks also to Kelly, Chris and Josh who updated us with all the appointments and feedback. Always friendly, polite and efficient. It has taken away all the stress! Thank you 😊

Alyson · 1 October 2023

★★★★★ 5/5

Google

Everyone I encountered at Sarah Mains Low Fell was very friendly and professional. I would especially like to thank Lindsey, who was incredibly helpful, understanding and always responded quickly to any questions I had.

Hannah · 9 June 2026

★★★★★ 5/5

Google

I have used them both for buying and letting some properties and I am very happy. They are very efficient in everything they do and provide a great service. I was in contact with Jane Toberty-Bland when purchasing and she was always kind and very knowledgeable. When letting my properties, Scott Thomas was really efficient and you can tell he is also very knowledgeable and experienced. 100% recommend.

Carla · 21 May 2024

★★★★★ 5/5

Google

My partner and I were struggling to find a property from different letting agencies but thanks to Elliot of Sarah Mains, we managed to find a flat to move to very quickly. He acts so professional and was very patient throughout the entire process, a true asset of Sarah Mains indeed. Highly recommended! 👍🏼 …

Luke · 13 December 2024

★★★★★ 5/5

Google

The team here at low fell are truly amazing, thank you so much Chris your experience and knowledge of the local area was so helpful. From the start he knew the type of property I was looking for and was very supportive throughout the whole …

Rebecca · 22 February 2026

★★★★★ 5/5

Google

We are really impressed with the service from Sarah Mains, Amy was very knowledgeable and talks you through everything. She obviously knows what’s she’s doing and we were over the moon to get more than the valuation price. I would highly recommend Sarah Mains for anyone considering selling their home, they definitely know their business and all their staff are so obliging.

Valerie · 17 August 2024

★★★★★ 5/5

Google

The service from Sarah Mains has been exceptional from the initial valuation to date. I chose Sarah mains based off the initial customer service I received from Josh and I’m so glad I did. Chantel and Jacob booked all the viewings and they were so helpful. Kelly was great and really knowledgeable which helped through the last and final process. Couldn’t recommend Sarah Mains enough.

Robyn · 13 June 2024

★★★★★ 5/5

Google

Recently used Sarah Mains to move into a new home and everyone we spoke to was quick to reply and happy to help, huge thanks to Lyndsey for all her help

Katelyn · 9 June 2026

★★★★★ 5/5

Google

We recently used Sarah Mains Estate and Letting and so far it has been a smooth process. Chris was very insightful. He guided us from the offer 'til the notification of sale and we're thankful for him. He also walked us through about the process and provide helpful information that can help us along the way. Would we recommend this agency? DEFINITELY!!

Kalin · 25 July 2024

★★★★★ 5/5

Google

All staff are professional and helpful. Amy had detailed knowledge of the area and market. The team are very organised and communicated well , keeping me informed with progress at each stage. Would definitely use again, Thankyou.

Julie · 15 August 2026

★★★★★ 5/5

Google

I'm currently selling 2 properties with Sarah Mains and although I'm yet to complete, I have to say that the service has been fantastic. Special thanks to Chris in the Low Fell branch for his continuous help and support. Always good to have his friendly voice at the end of the phone when required, during these what could be, very stressful times :-)

Ken · 25 June 2024

★★★★★ 5/5

Google

I recently had the pleasure of working with Elliot from the Sarah Mains agency for a rental property. From the very beginning, Elliot provided excellent service and was responsive throughout the entire process. One aspect that really stood out was Elliot's ability to answer my questions promptly. Whether it was through email or phone, he consistently responded in a timely manner, often within just a couple of lines. Overall, I highly recommend Elliot and the letting agency for their good service.

Arman · 30 May 2023

★★★★★ 5/5

Google

We recently sold our property through Sarah Mains Estate Agents and had a fantastic experience from start to finish. The whole team was professional, responsive, and incredibly helpful throughout the entire process. Communication was excellent at every stage, and they made what can often be a stressful experience feel smooth and well managed. Their knowledge of the market and attention to detail really stood out, and we always felt confident that our sale was in good hands. We would highly recommend Sarah Mains to anyone looking to buy or sell a property. Thanks again to the team for all your hard work and support!

Paul · 23 May 2026

★★★★★ 5/5

Google

We have been provided with great service from the staff here at Low Fell, especially Elliot Scott! Super prompt responses, kind approach to everything, and overall super easy to talk to. We are making a big move, so having a friendly helper on the other end made a huge difference. Thank you so much!

Kira · 20 November 2025

★★★★★ 5/5

Google

From Dawn first coming out to value our home to yesterday accepting an offer on our home,all the staff at Sarah Mains have been fantastic. They’ve kept us informed on feedback and offers etc and we’re very satisfied with the service of the full team. Hopefully sale goes through smoothly now we have accepted offer.Has taken less than 2 months to sell our home,thank you all at Sarah Mains.

Gez · 20 November 2025

★★★★★ 5/5

Google

I used Sarah mains to put my house on the market, Amy came round and explained everything fully , she was very professional and the price she gave was good, photos and video were done within a week and a successful offer was received, I …

Kelly · 23 May 2026

★★★★★ 5/5

Google

Massive thanks to Dawn, Chantelle and Kelly through handling both our sale and purchase. Chantelle was very proactive in organising viewings for our sale, which was agreed within a week and a half over asking price. Dawn provided excellent advice at the start of the process over what we needed to do to complete our sale and purchase. Would highly recommend!!

Alex · 13 June 2024

★★★★★ 5/5

Google

Amy, Kelly and the team were great to work with when selling my flat. Everything was done so efficiently and promptly and they made everything feel very easy. Communication was great and we had viewings and an offer accepted within a week! Would definitely recommend Amy and the team to anyone selling their property!

Lara · 1 October 2024

★★★★★ 5/5

Google

Absolutely thrilled with the exceptional service provided by Jane at the Low Fell branch. From start to finish, Jane went above and beyond to ensure our property transaction went smoothly. Her professionalism, attention to detail, and prompt communication were truly outstanding. Jane made the entire process stress-free and effortless. I cannot recommend her highly enough. Thank you, Jane, for your dedication and expertise!

Jiarong · 21 April 2024

★★★★★ 5/5

Google

Really excellent and professional service from all staff at Sarah Mains Low Fell. Right from the outset, the valuation was carried out with (by Claire) such professionalism and i had no doubts that these were the agent i wanted to go with. During the sale process, i was updated regularly (by Chris and others) and knew exactly what was happening. After the sale went through, Rebecca was excellent in getting everything over the line so competition could happen at the earliest opportunity, liaising with the other parties and legal firms as necessary. I'd have no hesitation in recommending them. They may not be the very cheapest, but they are certainly the best. Thanks again for all your help.

Phil · 20 February 2023

★★★★★ 5/5

Google

I have used Sarah Mains 10 years before when buying my first property so not surprised at their excellent service. However I have to say the team & expertise just gets better & better. We were looking to purchase our next home & had gone through various agents which was sometimes a struggle. With other agents it sometimes felt we were just another number. Sarah Mains were so professional, hands on & supportive from day one & were genuinely involved with our progress. Scott was extremely helpful from the moment we enquired & requested a viewing. He was also very good with the follow up call & to the very last day we picked up keys as I had requested an extra print out of the house brochure. Amy was also good & professional at showing us around the home. Kelly was also helpful through the sales progression. Thankyou for helping us. We love our new family home.

The · 30 January 2023

★★★★★ 4/5

Google

I have just moved to Newcastle from India and was finding it very difficult to rent a place given the current state of housing crisis. However, Elliot has been great to help me find a suitable place to rent, he was very patient and conveyed everything with empathy. Sarah Mains also has an option for virtual viewing which made it easy for me to decide and make an application quickly. Everything was smooth, except for a few hiccups: - When relocating from another country, it is hard to make a payment via bank transfer that will reflect 'immediately' in your account given most international bank transfers take at least 24 hours to do so - it'd be great if Sarah Mains can consider any alternative payment methods like PayPal for people like me, because not all the time can you borrow from colleagues/leave work and visit the office to pay. - While my guarantor's verification was underway by rent4sure, there have been some delays due to the link being expired/the emails going to spam etc. Also rent4sure does not tell you what documents are exactly needed/accepted at the beginning, they keep asking for alternatives/something more - which is a bit taxing to find and fetch. I get it that it is part of the process, but it is not very helpful when you receive a very intimidating email first thing in the morning from Sarah Mains' Tenancy Manager that if the assessment has not been finalised and if I don't collect the keys by 5pm that day, my application would be cancelled - this email was quite upsetting and terrifying to be honest. I thought it was just me who found this email alarming, but my guarantor/my colleagues/my friends at work too found it quite aggressive. It would be great if Sarah Mains or their agency rent4sure could've considered and given enough time/heads up of the required documents beforehand, especially for someone who has moved to a totally new country with very few known faces in the UK. - However, they did accelerate my application and got me my place but just a little bit more of consideration and empathy would've been great.

Sanjana · 12 January 2023