Sarah Mains Low Fell reviews

★★★★★ 5/5

Google

Dawn was absolutely amazing throughout the entire process of our move. She took time to ensure the photographs she took showed our house in the best light, in fact we left things the way she arranged things as they looked better than before. She helped guide us through the whole experience and found us a purchaser very quickly. The team in the office were also really helpful when we had any questions and I would definitely recommend using them to anyone.

Lou · 25 July 2024

★★★★★ 5/5

Google

Jane singlehandledly kept me sane during this sale. She was an angel and a godsend and whatever she is being paid for her services, it is not enough. When it eventually comes time for me to sell, I will seek out Sarah Mains solely because of how professional, courteous, forthright and considerate Jane has been during our purchase.

Amanda · 20 March 2026

★★★★★ 5/5

Google

We have used Sarah Mains for more than 15 years to provide a fully managed service on a rental property. Throughout that time Phil Hunt has been our main point of contact. He is a true professional. He keeps us well informed when work needs doing and, most importantly, he gets things done when he says he will. Everyone I deal with at Sarah Mains is good but Phil has stood the test of time and so stands out for me

Karim · 25 June 2024

★★★★★ 5/5

Google

From start to finish the service at Sarah Mains was exceptional! I used their services to sell my property and managed to do so within a week of contacting them for the initial valuation (and within ten weeks of that, contracts were exchanged). Everyone was incredible friendly, communicative and professional and I would absolutely recommend them to anyone looking to buy or sell. A huge thank you to Amy who was absolutely brilliant during the initial stages, and Jane who was on hand throughout the process - I’m incredibly grateful! And thanks to the whole Sarah Mains team.

Kay · 25 June 2024

★★★★★ 5/5

Google

I recently used Sarah Mains to sell my property and purchase my dream home. Dawn was amazing right from valuation to completion and went that extra mile steering things back on track when my original purchaser dropped out of the chain putting my purchase at risk. She is very knowledgeable, professional, proactive and, despite being busy, always ensured that my needs and expectations were met. Her colleagues Kelly and Jane also deserve a mention as the three of them together make an awesome team. Would I consider a different agent in the future? Absolutely not. I highly recommend the team. Thanks to their first class service I am now happily settled in my dream home.

Clare · 25 June 2024

★★★★★ 5/5

Google

A massive thank you to all the team at Sarah Mains for helping me sell my house. I originally bought my house with sarah mains and my experience was excellent so i decided to sell with them too. Amy Caine was a massive help with getting my house onto the market. She was so lovely to chat to and was so enthusiastic about my house which gave me a lot of confidence when showing it to buyers. Amy knew a lot about the local area and talked me through the value of the house. She answered all my questions and booked appointments with me at the end of the day to fit in with my work schedule. The rest of the team have also helped me out loads making the experience stress free! Thank you everyone so so much, i really appreciate everything.

Caitlin · 13 June 2024

★★★★★ 5/5

Google

I had the pleasure of welcoming Amy to my home for a valuation. Amy was incredibly professional, friendly and made me feel comfortable about the whole process. I had several valuations and the service standard Amy provided was FAR superior to their main competitors. The sale process was equally as good. I was kept in the loop as and when things progressed. The team were accommodating with my requests for updates. Thank you Amy & Team!

Marcus88r · 25 June 2024

★★★★★ 5/5

Google

A very proactive company. Amie was an immense help with the valuation of my property, she presented me with several comparisons within my area, which helped me move forward with the sale. I also had dealings with other members of staff at Sarah Mains, they were very professional and quick to respond. Susan, Scott, and Kerry, thanks to you all with the sale of my property STC within a matter of days. Thanks.

Susan · 10 August 2024

★★★★★ 5/5

Google

I would just like to thank the staff at Sara Mains for the professionalism and support they have given me throughout my tenancy . In particular Phil Hunt has been efficient and an excellent communicator enabling me to move into the property the day before lockdown and advising me when I sadly have to move out for work commitments . In the four years I have rented he has organised the appointments for checks with consideration of my difficult shift pattern . He has always answered my emails promptly and has been very professional . I can highly recommend Sarah Mains and her team if you are looking for a rental property Lesley

Lesley · 22 March 2024

★★★★★ 5/5

Google

I would like to mention Sara Mains is one of best in the market for finding the best property.They are extremely professional and caters to the needs of the client.I would like to especially recommend Chloe Moore to anyone who would like to find a good house because she is extremely professional and will understand your needs and requirements precisely and give the best options available.She kept me updated on the house and she helped me get a good house as per my family requirements.She is gentle,helpful and will listen to all the queries and answers them on time.I would highly recommend Sara Mains and Chloe to anyone looking for a good house. Thank you Sara Mains and Ms Chloe.

Ajin · 19 March 2024

★★★★★ 5/5

Google

Great service. Very proactive team and brilliant at keeping us up to date with information. Amy was fantastic and very professional when she came and valued our property. Thanks to everyone at sarah mains.

Natasha · 20 November 2025

★★★★★ 5/5

Google

All the staff at Sarah Mains have been great. Really helpful when it cam not selling my house. Dawn was excellent and took the time to talk through the process thoroughly with me. Thanks!

Joanna · 20 November 2025

★★★★★ 5/5

Google

Would like to thank the Sara Mains team. We had this and another estate agent we were considering to handle the sale of our home. So pleased we went with Sara Mains. Amy was brilliant and stayed true to her promise of getting our house on the market and it was marketed incredibly well. Tuesday we had photos & video, Wednesday it was on the market Thursday we had first viewings. We had viewings this Thursday, Friday, Saturday & the Tuesday. In total 19 viewings. We had best & final offers in the end and sold our house at a great price. There is a reason these guys are the most highly rated in the area so I would 100% recommend.

Max · 20 February 2024

★★★★★ 5/5

Google

My Grandad has had fantastic service from Sarah Mains. Initially Amy come out to value his home and straight away he said i only want to sell with Sarah mains she was a lovely girl and give a fair price. He had so many viewings that we didn't expect and the house has sold for over asking. Every single person I have dealt with in Sarah mains have been so lovely and helpful. I couldn't reccomend enough. Thank you all for a very easy process.

Nicola · 20 November 2025

★★★★★ 5/5

Google

Had a great experience with Sarah Mains both buying and selling with them. My initial contact was with Amy who came and valued my property, she was extremely kind and made me feel at ease about my first time selling a property. Jane then took over my case and she was incredible, often taking on the task of communicating with the rest of the chain when solicitors were falling short. She was empathetic and somehow maintained some of the excitement even though it was a very long legal process. Could not thank her enough.

Mark · 20 November 2025

★★★★★ 5/5

Google

We decided to use Sarah Mains to sell our house and we couldn’t recommend them enough. The whole team has been fantastic so far. Chris has been great at keeping in touch and updating us throughout the process. Chris is so professional, helpful and very responsive. Thank you so much for your help in selling our house and buying our dream house. We are so pleased we chose Sarah Mains

Sara · 25 July 2024

★★★★★ 5/5

Google

From start to finish, Lucas ensured the letting of my property was smooth, efficient, and completely hassle free. His communication was excellent, I received regular updates and felt informed and supported throughout the entire process. His professionalism, attention to detail, and commitment to delivering a high standard of service truly stood out. I'm very satisfied with the service provided and wouldn’t hesitate to recommend Lucas and the Sarah Mains team to other landlords.

Nisha · 14 August 2025

★★★★★ 5/5

Google

Always a great experience - from valuation to photography to communication through the sale process. Shoutout to Dawn for her expertise during valuation and Chris for his help through the sale.

Liam · 20 November 2025

★★★★★ 5/5

Google

First time dealing with Sarah Mains and i can say I am satisfied with their professionalism and expertise. I dealt with Elliot Scott for the most part, he was very efficient and offered very prompt responses to mails and follow ups, although we encountered some delays along the line, he was able to pull through and got the renting sorted at the end.

Chioma · 4 November 2024

★★★★★ 1/5

Google

Read reviews before renting. They're apparently one of the worst estate agents for miss treating tenants in the North East, don't take my word for it, read the evidence from their other tenants. Seemingly fraudulent invoices upon vacating the premises. Charged for "cleaning" a clearly very worn out carpet only for the landlord to fit a brand new carpet. Sarah Mains were impossible to deal with. As tenants, trying to get a single bit of help with the property was like trying to get blood out of a stone - you'd probably have more success with that to be honest. No response to emails, no issues with the property addressed in 5 years but the minute the landlord wants more money which inevitably benefits Sarah Mains they all of a sudden have no problem getting in touch and conveying everything the landlord wanted from us be it money or otherwise. The whole time we were tenants we had serious problems with how Sarah Mains and the landlord responded to problems with the property. We immediately noticed rising damp and persistent black mold in the bedroom that had clearly just been painted over several times, the landlord just sent a little old man round who just stood there, looked at it, and said it's not damp - no thermal imaging to look for cold spots, no probe nothing. We were then informed by someone from Sarah Mains that the landlord has numerous properties with black mold and rising damp and he tells them all the same thing "open the windows, open the trickle flow and use the heating more" as if we weren't already doing those things as well as having to use a high powered dehumidifier 24/7. We kept having problems with mold spreading to the living room, bathroom ceiling (which the paint rotted and fell off and I had to paint it myself, just a tin of paint from the landlord - no painter). The sink overflow wasn't plumbed to anything so the cupboard under the sink started rotting too. The oven was broken from day one. There was such poor insulation there was a constant breeze through the place. The gas fire was clearly decommissioned despite being told on moving on that it works. Huge cracks all through the property's walls that someone had tried to paint over actual 2 and 1 inch wide cracks in the walls. Sarah Mains are only interested in money and property sales, they neglect tenants to the point property conditions actually cause serious health problems.NegativeProfessionalism

JJ · 23 December 2023

★★★★★ 5/5

Google

Jane from the Sarah Mains Low Fell branch was amazing from start to finish. She kept me up to date at each step of the process and was intstrumental in being the conduit between the buyers and myself. Jane was always on hand to update me on the latest progress and she was professional, polite and friendly at all times. Jane is asset to Sarah Mains - well done.

Christopher · 25 July 2024

★★★★★ 5/5

Google

We recently sold and bought a house through Sarah Mains. Amy valued our property initially and was very knowledgeable about houses in the area. Lauren and Jane guided us through the sale and purchase. Overall, it was a very positive and smooth process.

Vicki · 15 August 2026

★★★★★ 5/5

Google

Sarah Mains have went above and beyond their expectations of being estate agents. Jane was consistent and the staff were extremely kind and professional. Due to our unforeseen circumstances of previous buyers dropping out 3rd time lucky. This didnt stop Jane and the staff and continued. I cant thank them enough and i feel thank you isnt enough. Will gladly recommend sarah mains to family and friends

Shauna · 10 August 2024

★★★★★ 5/5

Google

Jane helped me and my partner buy our first house. She was helpful and responsive, and the whole experience has been great. Thank you Jane!

Tom · 20 August 2026