Trusted Agent profile · Loughborough, Leicestershire
Verified
★★★★★
390 reviews across 5 platforms
3 Swan Street, Loughborough, Leicestershire, LE11 5BJ
Newton Fallowell's office in Loughborough, Leicestershire, at 3 Swan Street, is rated 4.8 out of 5 across 390 reviews on five platforms, including 158 Google reviews rated 4.7.
158
Reviews on Google
This office
51
Reviews on Facebook
This office
77
Reviews on View Agents
This office
86
Reviews on Direct reviews
This office
18
Reviews on allAgents
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I could not have asked for an easier experience selling a house. An amazing team that went above and beyond in every way - Kerry, Sue, William, Elliott ...Read all 33 from sellers
Newton and Fallowell, particularly Sue, but also Jess in Sue’s absence, made the process of buying our property happen. We had a particularly difficult sale ...Read all 16 from buyers
Newton Fallowell Loughborough is a proudly family-run business built on a genuine love for homes and a deep passion for property and people. With over 25 years of local expertise, we’re here to guide you through every step of your moving journey, whether you're upsizing, downsizing, relocating, or simply ready for a change. Our culture is rooted in positivity, innovation, and a belief that mindset matters. As Henry Ford once said, “Whether you think you can, or whether you think you can’t, you’re right.”, and we choose to believe we can! That belief drives us to invest in our people, who in turn deliver outstanding results for our clients. From Sales and Mortgages to Land and New Homes, our experienced and passionate team is committed to making your move smooth, informed, and successful. We’re a qualified team accredited via the National Association of Estate Agents (Propertymark) and even prouder to be trusted by our community year after year.
Every review we hold for the Loughborough office, from every platform, shown as written. First names only.
5/5
View AgentsSold property
Excellent service from start to finish . Excellent communication and very informative
Dear Kim, Thank you for your kind words! We’re thrilled to hear that you had an excellent experience with our team. Communication and providing valuable information are our top priorities, and it’s wonderful to know we met your expectations. We really appreciate your feedback! Best regards, Newton Fallowell, Loughborough
5/5
View AgentsSuperb Sevice
We cannot recommend Newton Fallowell Hartleys of Loughborough highly enough following the completion of the sale of our property. The service provided was efficient and friendly and we were kept up to date throughout. Nothing was too much trouble and every telephone call was returned promptly and acted upon. The sale went through very smoothly from start to finish and we are sure we would not have achieved this without their help. A special thanks to Will Pole for his usual expert advice and guidance, and to Amanda and Sue for all their efforts which was greatly appreciated. We will certainly recommend Newton Fallowell Hartleys to all our friends and family when the need arises in the future. Well done you certainly exceeded our expectations. Ann and Charlie White.
5/5
GoogleExcellent service from start to finish. Kept me updated all the way. Thank you!
5/5
GoogleThe team at Newton Fallowell Hartley's were amazing!! We mainly dealt with Amanda who was superb and beyond helpful!! Although when away, the rest of the team were always happy to assist. This was our first home and we were quite lost in the process, but Amanda was very patient and kind in her numerous descriptions of procedures and things we needed to do in order to expedite the process of buying the home. We were in a very strange situation in that we needed to do things as quickly as possible and Amanda, as well as the rest of the team were incredible at chasing solicitors and making sure that we were aware of the part we needed to play in the steps to procure the property. I cannot recommend Newton Fallowell Hartley's enough. You are definitely in good, helpful and caring hands should you choose to use them!! Thank you again so much for everything!!!!
5/5
GoogleWe shared a very good experience with your Company - often under very difficult circumstances due to our solicitor being awkward, and, in our opinion, very lax and inefficient, in addition, our daughter in Canada was conducting most of the business due to my indisposition at that time, yet your people did their utmost at all times for our benefit. They were always polite, informative, helpful in every way they could be, and did a truly great job for us. We would never hesitate to recommend Hartley's.
5/5
GoogleOur recent sale and purchase went through absolutely seamlessly. We placed our house on the market with NFH and it had sold STC within two days. We had completed and moved within six weeks! Richard, Sue and all the team were so friendly and efficient that I cannot recommend NFH highly enough. They say that moving house can be one of the most stressful events in life. For us, however, it was so easy and stress-free........ and we love our new home!
5/5
GoogleExcellent service through what turned out to be a difficult process. Elliot in particular deserves a special mention his professionalism helped smooth out some of the more challenging parts.
Dear Mark, thank you for your 5-star review, we're thrilled to hear your comments and Elliot will be delighted to receive your kind words - he takes great pride in addressing challenging situations so thanks once again!
5/5
View AgentsNewton Fallowell
Selling my house with Newton Fallowell was so much easier than when I tried with another agent. They were very helpful I hardly had to do anything they even helped me find out information about my purchase which was with a different agent. All the team are very professional and always happy to help, big thanks to Amanda who did so much for us. I recommend you to use Newton Fallowell from start to finish they were brilliant.
5/5
View AgentsProfessional, Proactive and Trustworthy
I can highly recommend Newton Fallowell in Loughborough who gave me complete confidence from the moment they valued my house right until sale completion. I had been very sceptical about using any estate agent but the way NF conducted themselves was impeccable. A special mention has to be made for Sue Moores who pursued and chased the sale chain to ensure everything went as smoothly as it could possibly do so. Sue and the team were a delight to deal with, thank you.
5/5
GoogleWonderful Estate Agents to deal with, without their help. The sale and purchase would never have been realised. A massive thank you to Richard’s Team, especially Sue Moores & Jessica Dutton. Who done an amazing job, from start to finish. Highly recommended 👍🏻👍🏻👍🏻
5/5
GoogleMy husband and I let an apartment through Hartleys - as Letting Agents and we are very pleased with the courteous and efficient service that we receive from them. The satisfaction of our tenants is very important to us (happy tenants are trouble-free tenants!). Hartleys and, in particular Rami, ensure that if they have any problems at all, they are dealt with promptly and effectively and we are kept informed of the progress of any repairs etc. We are happy to recommend and will certainly continue to use their services.
5/5
GoogleI recently sold a house in Loughborough. I chose Newton Fallowell Hartleys, of 3 Swan St Loughborough. I had Sue Moor as the agent from Hartley's. Her advice was excellent. When there was a problem , without hesitation she went out of her way to help. Due to this we had a successful Sale. Anybody either selling or buying a property in the Loughborough area should go to see Sue Moors at Newton Fallowell Hartleys. You will not find a more helpful person anywhere in the Real Estate business. And I will also say that you will never regret the day that you went to see her.
5/5
Direct reviewsOUTSTANDING! Extremely professional, efficient and responsive. Richard's enthusiasm and eagerness to list and sell is infectious and plays through with the speed he made things happen. Sue Moore was a fabulous communicator and made sure everything came together from negotiating the very best deal to ensuring everything happened to ensure a smooth closing. The whole team were a pleasure to deal with. NO hesitation highly recommending - THANK YOU!
5/5
GoogleMoving house for the first time can be nerve-wracking and stressful, however, Scarlett at Hartley's made the whole process so easy. Scarlett was available whenever we needed her and went out of her way to ensure we had everything we needed. Not only did Scarlett make us feel important and like we were her main priority, she also made sure everything moved along quickly and efficiently. It was a delight to deal with her and I would highly recommend Harley's because of that.
5/5
GoogleIm not entirely sure who the other reviews have been dealing with, I have been in touch with many letting agents by phone, email and in person wanting to move from Wales back to the Loughborough area. Scarlett and Monica far outshone all of the other agents phoning back when they promised, forwarding new properties and met me on time to show me houses which is quite unusual , Ive hung around waiting for agents before. They are very professional and still very friendly, nothing was too much trouble and I wouldnt hesitate in recommending them to anyone. I now have my dream house through them. A true pleasure to deal with. Thank you ladies Lorraine
5/5
View Agents5 Star Service
Couldnt recommend their service enough!! Always ready to help, Always happy to push the case and chase with Solicitors, Very professional people especially Ms Sue Moores, Sales Manager from Loughborough 🌟🌟🌟🌟🌟 5 Star!!
Dear Aleksandra, thank you for your glowing review! We're thrilled to hear about your positive experience especially with Sue, she'll be really happy to hear that! We look forward to serving you again!
5/5
Direct reviewsAn amazing service provided by the Newton Fallowell. To say you have gone above and beyond to help our move is an understatement. We felt totally looked after from Day 1 to completion!. To Sue, Richard, Amanda & team, thank you for time, patience, experience, and professionalism. We will look to use Newton Fallowell in the future and would highly recommend you to anyone! Thanks from the Ashby family.
5/5
FacebookNewton Fallowell were so brilliant in the sale of my property, helping out all the time and assiting with getting the sale of the property done, even through this testing time with covid they were always there to help me. Especially Amanda Chemney who went the extra mile to ensure everything went smoothly and always helped when I struggled to contact the solicitors. Darren Scaysbrook
5/5
View AgentsEfficient and friendly
Valuation was realistic. Advertising was effective. Price for acting as agent was competitive. Viewings were conducted professionally. Received two offers to the asking price after first viewing day. Good advice about dealing with competing offers ethically, and where the bidders were with selling their own properties etc.. Any calls to the office were dealt with in a friendly and efficient manner. I found Newton Fallowell to be excellent throughout and I would definitely use them again.
5/5
Direct reviewsNewton Fallowell did an absolutely amazing job selling our house. We had an extremely difficult vendor and they handled everything perfectly. We wouldn't go anywhere else to sell our property from now on. Jessica and Sue were outstanding, they were super helpful and friendly every step of the way. We would recommend them to everyone. So professional and honest which is rare these days!
5/5
View AgentsSeller review
Very professional and efficient would highly recommend
Dear Steven, Thank you for your review! We’re thrilled to hear that you found our service professional and efficient. Your recommendation means a lot to us, and we’re committed to maintaining high standards for all our clients. If you need any further assistance or have questions in the future, please don't hesitate to reach out. Best regards, Richard and the Newton Fallowell Team
5/5
Direct reviewsWe received excellent service from start to finish. The main positive was the very proactive communications from Sue Moores (Loughborough Branch) as well as her dogged determination to move things forward
4/5
GoogleThis is the second property we’ve successfully sold via Newton Fallowell Loughborough. Generally very good communication, and they showed understanding of the fact that this particular property was a rental with tenants in situ. Using …
5/5
Direct reviewsNewton Fallowell have been brilliant to work with. Every time I contacted them I got a really friendly but professional response. My house sale hit numerous obstacles along the way and the team displayed so much patience and perseverance, especially Amanda and Sue. I love that they plant a tree for every house sold and wouldn't hesitate to recommend them. Thank you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Newton Fallowell's Loughborough office has 390 reviews across five platforms: 158 on Google, 51 on Facebook, 77 on View Agents, 86 on Direct reviews, 18 on allAgents.
Newton Fallowell Loughborough is rated 4.8 out of 5 across all 390 reviews, and 4.7 out of 5 on Google from 158 reviews.
33 reviews from sellers, rated 5.0 out of 5 on average. For example, Val wrote: "I could not have asked for an easier experience selling a house. An amazing team that went above and beyond in every way - Kerry, Sue, William, Elliott ..."
16 reviews from buyers, rated 5.0 out of 5 on average. For example, Lorraine wrote: "Newton and Fallowell, particularly Sue, but also Jess in Sue’s absence, made the process of buying our property happen. We had a particularly difficult sale ..."
Newton Fallowell Loughborough, 3 Swan Street, Loughborough, Leicestershire, LE11 5BJ.
