Every review we hold for the Loughborough office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMary- very helpful great service only took a few days to finalise all the details and everything. Very polite, very helpful. Couldn’t thank her enough for everything and her brilliant customer service. Ethan&jay.
Jay · 18 June 2023
Agent replied · 17 June 2024
Dear Jay,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThank you for your support and help Mary Neale in renting the house. The process was easy & smooth and the agent was prompt and gave us all the information.
Highly recommended !
Ionela · 18 June 2023
Agent replied · 17 June 2024
Dear Ionela
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleExcellent customer service from start to finish
Very professional attitude from Jack Davis
Patrick · 10 August 2024
Agent replied · 24 August 2024
Dear Patrick Reynolds
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMost proffesional service i ever had with Letting Agency.
Many thanks for Victoria and rest of crew for proffesionalism
If youre looking for new house u should go straight here!
Regards,
Kacper
Kacper · 18 June 2023
Agent replied · 17 June 2024
Dear Kacper
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleIncredible experience with Leaders managing the property in which we are living. We appreciate the quick response and the kind way of working. Special mentions to Sarann, in charge of the property visits, with whom we have always had an excellent experience.
Macarena · 18 June 2022
Agent replied · 17 June 2024
Dear Macarena,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI am very happy because i am looking for the house in rent and leaders help me alot to find a house. Specially i wanna thanks mary. Thank you very much.
DIMIK · 18 June 2023
Agent replied · 17 June 2024
Dear Dimik,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleHorrible company to deal with,
Ignorant staff, only concern is getting your money no matter what.
Problems with a property ? Tough.
constant threats by email are apparently automated !
Sean · 18 June 2023
Agent replied · 17 June 2024
Dear Sean Johnson,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleI recently phoned, to speak to someone, regarding being a contractor for Leaders in Loughborough. I spoke to a lovely lady called Trudi. She was very professional, helpful and pleasant to speak to. I look forward to moving forward to hearing from them in the future.PositiveProfessionalism
Ashley · 18 June 2021
Agent replied · 17 June 2024
Hi Ashley Mitchell,
Thank you for the great review of our Leaders Estate Agents Loughborough team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleI had an amazing and seamless experience with the staff from Leaders Loughborough branch, Mary in particular was super helpful, thoughtful and kind. I 100% recommend this letting agency.
Bimpe · 18 June 2023
Agent replied · 17 June 2024
Dear Bimpe
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleA2B Kleaning Ltd have been working with Leaders Loughborough branch, for some time now and all of the team Trudi, Anna to name a few have been amazing to work with, providing a seamless service for there customers and building great relationships with contactors.PositiveResponsiveness, Professionalism
Picture · 18 June 2021
Agent replied · 17 June 2024
Hi A2b Kleaning Ltd,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Loughborough. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleVery pleased with the service provided by leaders, Charlotte in particular, has been very helpful.
Solving, and arranging any issues, leasing between myself, Tennant and contractors.
Phil · 22 August 2023
Agent replied · 17 June 2024
Dear Phil Cheslyn
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleSo far my renting experience with Leaders has been pleasant. Jade Brasiewicz (property manager) has been helpful and responds to my emails on time.
Wunnam · 21 September 2023
Agent replied · 17 June 2024
Dear Wunnam Basit Issah
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleOur experience with Amy has been extremely positive; always contactable and informed and quick to come back to us with all the information we needed for a stress free move. Thanks Amy
Julie · 18 June 2020
★★★★★ 5/5
GoogleJade Brasiewicz, my property manager is superb, always willing to help, support and goes above and beyond to ensure everything runs smoothly. A real asset to Leaders!
XxRoma_chauhanXx · 18 June 2023
Agent replied · 17 June 2024
Good afternoon,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleExceptional service from start to finish. We dealt with a wonderful lady called Tori, we couldn't have wished for a more friendly, efficient and professional service from her, she really is a great asset to the company.
Source · 18 June 2022
Agent replied · 17 June 2024
Hi
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleJade and Emma have been fantastic to work with and we can see why Loughborough Landlords are choosing leaders to look after their properties.
Saul · 22 August 2023
Agent replied · 17 June 2024
Dear Saul Mcclements - King
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThe team are on it. From Ben to getting my property let out initially through to Charlotte now managing it - thanks for your great work.
Ian · 18 June 2023
Agent replied · 17 June 2024
Dear Ian Christelow
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGreat experience and service, especially from Lisa. I cannot recommend enough. What a lovely personalised service.
Jamie · 18 February 2024
Agent replied · 17 June 2024
Dear Jamie Colvin
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleJust about to move into my first property and Christian and Tori have made the experience so smooth and stress free. I would highly recommend these guys if you are looking for a property to rent!
Amanda · 18 June 2022
Agent replied · 17 June 2024
Dear Amanda Oakley,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleVery easy agent to work with. Ben Dent provided excellent service and made our move in easy and smooth. Discussed the No Deposit Option also which aided us. Would 100% recommend if you're looking for a new place round the Loughborough area.PositiveProfessionalism
Owynn · 18 June 2021
Agent replied · 17 June 2024
Hi Owynn Palmer-atkin,
Thank you for the great review of our Leaders Estate Agents Loughborough team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleI highly recommend Leaders. Their service is excellent, and the team is always friendly and ready to help.
Lavinia · 20 December 2023
Agent replied · 17 June 2024
Dear Lavinia Lav
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleProperty manager Jade Brasiewicz has always been helpful by keeping us updated us with our tenants, maintenance and contractors. Thank you.
Ed · 21 September 2023
Agent replied · 17 June 2024
Dear Ed,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLeaders of loughborough have been brilliant during the sale of our house especialy darcy who has been so helpful she is a credit to leaders always friendly and polite and very professional carnt thank her enough would recomend leaders to anyone
Dawn · 18 June 2021
Agent replied · 17 June 2024
Hi Dawn Cave!
Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us.
Best wishes
Customer Relations Team
★★★★★ 5/5
GoogleI needed advice about renting a property and I received a very efficient service, helpful advice and knowledge which helped me to feel reassured when I plan my future living accommodation.PositiveResponsiveness, Quality, Professionalism, Value
Kate · 18 June 2022
Agent replied · 17 June 2024
Dear Kate
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
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