Every review we hold for the Loughborough office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI want to thank Jade Dolman, who was very helpful and professional in helping us resolve our maintenance problem. He provided us with suggestions to try first which were beneficial. Jade followed up on all our concerns and questions. He always responded quickly to our emails and followed up to make sure things were proceeding smoothly. It has been a pleasure working with Jade. Thank you, Jade.
Charles · 16 March 2026
Agent replied · 16 April 2026
Dear Charles Posegate
We greatly appreciate your 5-star review and the time you took to share your experience with Jade. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI had a fantastic experience with Leaders Estate Agents. Jack, Yvonne, and Darcy were absolutely brilliant throughout the entire process of selling my property. From the very beginning, the valuation was spot on, and they kept me fully informed every step of the way. Their communication, professionalism, and friendly approach made the whole experience smooth and stress-free. I couldn’t have asked for better support, and I’m delighted with how everything went. I would highly recommend Leaders to anyone looking to sell their home
Hiten · 10 August 2025
Agent replied · 9 September 2025
Dear Hiten Tailor
We greatly appreciate your 5-star review and the time you took to share your experience with Darcy, Jack and Yvonne. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleSienna and Adam are absolutely fantastic . Finding our perfect rental propery was causing a struggle but Sienna was on hand every step of the way providing such a professional attitude and answering any questions that we had responding straight the way to emails and phone calls. Nothing was too much trouble.
We finally found the perfect house.
Then when Adam took over to conduct his side of the rental again the professional and amazing service continued he helped with everything we needed to do to make it run smoothly and was on hand at the end of the phone for every question we had.
You guys deserve a special mention for the hard work and professional attitude you have towards your job and we couldn't thank you enough for all your help.
Lyndsay · 10 August 2025
Agent replied · 9 September 2025
Dear Lyndsay Steans
We greatly appreciate your 5-star review and the time you took to share your experience with Adam and Sienna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleOutstanding Professionalism and Efficiency
As a new landlord, working with Leaders has been a rewarding experience.
From the first point of contact the professionalism, efficiency and overall see service quality has exceeded my expectation. The staff at both the Loughborough and Quorn branches have a thorough understanding of the market, which helped us price our property competitively and find reliable tenants quickly.
The team at Leaders have always been responsive and proactive, handling all aspects of property management, from tenant screening to tenant queries/requests, with utmost diligence. This has given me peace of mind and saved me a significant amount of time.
I was impressed with their transparent communication as they kept me updated about my property ensuring there are no surprises.
I would like to thank Ben, Martha, Adam, Mary and Mia for their continued cooperation and professional guidance, and also all other staff that I have come into contact with, in both branches, thank you.
In conclusion, I highly recommend Leaders to any landlords seeking a trustworthy and efficient letting agency.
Rating: ★★★★★
Dale · 13 January 2025
Agent replied · 24 August 2024
Dear Dale
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe rented a property managed by Mia & Co at Leaders, and they were excellent in helping us get through all the necessary steps of completing paperwork etc.
While there were a few issues with the house we are renting, Mia and her team have been amazing at working with our landlord and the maintenance teams to get these addressed promptly.
We were unsure how smoothly this process would be but the team have been super helpful and I would recommend them.
Nina · 3 December 2024
Agent replied · 24 December 2024
Dear Nina Laurenti
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleBig thanks for finding my new place in such a short time. Special thanks to Sienna for being incredibly professional, supportive, and available almost 24/7. Thanks to her dedication, my transition from the previous agency was smooth and completely stress-free. Also, all pictures and the entire offer were clear, accurate, and honest, exactly as advertised. Truly appreciate all the help!
Kira · 11 July 2025
Agent replied · 9 September 2025
Dear Kira Anna, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Sienna. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleI would like to thank Lisa Wheadon for her long standing and continuing excellent work in managing a rental property for me and helping to keep the whole process worry and hassle free.
Jon · 16 March 2026
Agent replied · 16 April 2026
Dear Jon Moore
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
GoogleFrom the initial tour of the property, throughout the rental process, up until completion, Hamiary has been an absolute pleasure to deal with. His positive, professional, and attentive disposition made an easygoing yet reassuring experience.
Hamiary regularly made contact to check on progress, delivered on his responsibilities promptly, and, in my opinion provided an essentially flawless service, leaving no box unchecked.
I would encourage anyone looking for rental properties to try Leaders Leicester and Hamiary, I'm sure you won't be disappointed. Thank you Ham :)
Matthew · 23 September 2024
Agent replied · 23 October 2024
Dear Matthew Clarke
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI recently let out my property through Leaders Loughborough and had a very positive experience. Both Martha Brett and Jack Davies were very professional and helpful. My property was advertised the day the keys were collected, which I was very impressed with. They found me a tenant very promptly and communicated with me throughout the process, answering all my questions and paying attention to my needs as a landlord. I was very impressed with the contracts and associated documents, in particular the inventory taking, which was very comprehensive and well evidenced. Everything went smoothly and was never left out chasing for information. I would highly recommend the Leaders Loughborough team and will not hesitate to use their services again.
Sesek · 17 August 2024
Agent replied · 24 August 2024
Dear Sesek Hairedin
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI want to thank Sienna Ram Kumar, the Lettings Consultant, who was extremely helpful and professional during the lettings process for our rental property. Sienna followed up on all our questions and concerns and always responded to our …
Laura · 16 December 2025
Agent replied · 13 January 2026
Dear Laura Grevel
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
GoogleLeaders was so helpful throughout the process of renting our flat! Adam kept us updated throughout the process, and though there were several issues, he handled all the problems quickly and efficiently. Special mention to the professional attitude and quick and clear communication throughout the process.
Hannah · 2 September 2025
Agent replied · 13 January 2026
Dear Hannah Kate Duffy
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
GoogleI have had a really positive experience with Leaders Loughborough, securing a rented tenancy at a great house. Adam Jalland has been in regular contact and has catered for all of our needs. He’s been incredibly helpful and has made the whole process smooth and positive.
I would like to thank Adam and the entire team for their hard work!
Joash · 17 February 2025
Agent replied · 13 January 2026
Dear Joash
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHad a lovely experience when dealing with leaders.
Brooke was lovely and got everything moving and sorted with viewings to details just before she went on holiday. Martha was amazing and got let alliance to actually listen she stood her ground and got my employment issues sorted. Rhiana got all our payments sorted very quickly and we had the keys within 2 weeks from viewing .
The lovely ladies did a fab job and we finally have a home to call ours <3
Gemma · 19 March 2024
Agent replied · 17 June 2024
Dear Gemma
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleRecently started renting a property through Leaders in Loughborough. Although we found some of the processes convoluted and confusing at times, Brooke (our consultant) has been outstanding at answering questions and putting our minds at ease. We absolutely loved how she is not afraid of picking up the phone and speaking to us directly, rather than hiding behind emails. Our experience with Brooke has been so positive that we couldn't give anything less than a 5-star rating. She is undeniably a valuable asset to Leaders.
Jessica · 19 January 2024
Agent replied · 17 June 2024
Dear Jessica Birbeck
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleJust started renting with leaders helped by Alex cooper, he was brilliant and went nice and smooth
Hollie · 16 March 2026
Agent replied · 16 April 2026
Dear Hollie Cooper
We greatly appreciate your 5-star review and the time you took to share your experience with Alex. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAdam Jalland has been amazing throughout the whole process.
He has been efficient and courteous and above all a fun and reassuring. Always good to have a few laughs along the way, as we all know how stressful moving is! I still cannot believe it only took 1 week for my Mum to move in after viewing the property. I highly recommend Leaders Loughborough. Thanks again Adam.
Helen · 3 August 2024
Agent replied · 24 August 2024
Dear Helen Sumoka
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! We're so glad Adam could help you and your mum!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe use Leaders for our letting requirements for our 5 bed HMO in Leicester. Everything from the tenant find to the ongoing management has always been painless and hassle free.
Lisa Wheadon is our day today contact. She is always helpful and full of good advice, as well as using her extensive experience to filter out general moaning from genuine tenant issues.
Sam · 16 October 2024
Agent replied · 9 November 2024
Dear Sam Newton
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe had an outstanding experience working with cooper at leaders. He was incredibly efficient, professional, and responsive throughout the entire process. Thanks to his dedication, we were able to secure a letting property much quicker than expected. His communication was clear and consistent, and he made what could have been a stressful process feel smooth and straightforward. Highly recommended!
Amanda · 10 April 2026
Agent replied · 16 April 2026
Dear Amanda Belton, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Cooper. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleAbsolutely Brilliant Letting Agents.
We needed a flat for our daughter to stay in whilst at the University. After going through almost every other agent in and around the area and being disappointed at the standard of properties being presented to us, we stumbled across the Leaders office.
Tara in the lettings department was absolutely brilliant and a shining beacon of how a company should deal with people needing their assistance. She fulfilled and exceeded our brief for the property, helping to facilitate and smooth the route through the rental market paperwork. I cannot thank her enough for making my daughter, myself and the wife very happy people by ensuring a safe, clean and beautiful environment for her to live in.
Thank you Tara, you've been wonderful.
Regards
Errol
Errol · 21 October 2023
Agent replied · 17 June 2024
Dear Errol Has
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI’ve had nothing but good experiences with leaders, Jack was so helpful making the initial signing for and move in easy & Lisa is a brilliant property manager, helps with any queries i may have and gets anything i need sorted. Couldn’t recommend enough x
Jordie · 16 March 2026
★★★★★ 5/5
GoogleLeaders have been brilliant since using them over a year ago. Emma Gordon ( property manager ) has been who I’ve dealt with most with a few teething issues had at the property. Emma is professional, polite & super helpful. Always calls/emails back when she says she will and never has to be chased for replies. Between herself and our landlords ( who are also great ) this is the best renting experience we’ve had between both of them. Would definitely recommend using Leaders :)
Chelcie · 21 September 2023
Agent replied · 17 June 2024
Dear Chelcie Green
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe have recently moved into a new property and I am so pleased it all went through leaders, the process was so smooth and easy and Brooke was amazing, any questions or queries we had she would be back to us within an hour or so. Amazing customer service couldn’t have gone more smoother. Once again thank you Brooke for being amazing and the rest of the leaders team
George · 18 April 2024
Agent replied · 17 June 2024
Dear George Raine
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleJust rented our first property ever from Leaders with my partner and had great experience thanks to the excellent costumer service provided from Mary N. and Tara .
Special thanks to Mary who was very helpful and professional , has been with us from the beginning through the whole process and explained every bit that we weren't familiar with .Both Mary and Tara were really patient and kind with us. Facing an outstanding costumer service makes a difference. :)
Vasileios · 23 July 2023
Agent replied · 17 June 2024
Dear Vasileios Tsorlakis
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHi my wife & I have recently rented a lovely house in east leake & we were absolutely over the moon with the service that we recieved from start to finish by the team at leaders in loughborough
A young lady named Mary was my main point of contact & originally showed us around the property she then kept us in the loop at every step of the rental process until we secured the property
Mary was always happy to help with any enquiries that we had and always came back with the answers requested
An absolute pleasure to do buisness with.....well done
Michael · 18 June 2023
Agent replied · 17 June 2024
Dear Michael
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
We are very happy to have provided you with such a positive experience!
Many thanks, Customer Care Team
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