Leaders Sales Loughborough reviews

★★★★★ 5/5

Google

Thanks to Tara and Rhiana for doing a smashing job. Rhiana presented the house to me in a very nice way. The whole process was flawless and I thank Tara for helping me move in on the agreed date by speeding up the referencing process. Their communication and organisational skills are out of this world. Thank you!!!

Gabriel · 20 December 2023

★★★★★ 5/5

Google

Jack has been extremely helpful throughout this whole process, gathered information quickly, helped get us through all our application and checks, even rang to see how the move went. Would recommend Jack and Adam at Leaders, thankyou for all your support

Tia · 2 October 2024

★★★★★ 5/5

Google

Lisa Wheadon has provided an excellent service, dealing with a tenant checking out, tenant damages, and the maintenance required. Lisa was extremely thorough getting to the bottom of who had caused damage in my flat, and when. Lisa also arranged repairs very quickly, just the day after we agreed what should be done. An all-round excellent service. Many thanks Lisa!

Stephen · 29 March 2025

★★★★★ 1/5

Google

I originally posted a 5 star review stating how good the front office staff had been. However since then myself and my family have been put through nearly 3 months of hell. Three days after picking up the keys for of dream next home and new start everything was shattered. Despite us getting confirmation in writing and on our application about decorating the rooms the landlord decided to not allow this to happen. Then leaders tried to make out it was done of our own back. Yet missing that fact it was in our application because if the horrid dirty state of the house. We also requested because of covid for the property to be cleaned professionally. Apparently this was done but mud on floors, disgusting downstairs toilet provided once again more lies. Raising this with leaders we were made to feel like peices of garbage. To the point we refused to continue with the tenancy on the grounds of lies span to us just to ensure that we proceeded with the property..... With no actual care about our family requests and needs. Leaders kept blaming the landlords, then us, a real stressful and upsetting mess. Weeks went by of arguing trying to get our money back for the month rent we paid upon the grounds mentioned above, and I might add we never even got to move are stuff into the house. Falses promises extended delays and conversations of being told the problem had been escalated.... 2 months after collecting the keys for our new house and the returning the keys we got the balance of our month's rent back. Yet the money we paid for our decorating based on the written confirmation by leaders which they have been provided with..... This is something they still deny and have no responsibility for. Even better than that they state the landlords are there clients not the tenants...... Whow the worst agents I have ever experienced..... Please do not use these agents.. They bring shame on the industry and have no morales and deny all duty of care. You have been warned.... Don't make the mistake our family did. Never use Leaders!!!!PositiveResponsiveness, Quality, Professionalism

Richard · 18 June 2021

★★★★★ 5/5

Google

I have always had good relations with Leaders' staff at both Quorn and Loughborough offices; they are friendly, welcoming and co-operative. I must single out Anna Burton as a very efficient operator. I was "locked down" in Kent at the start of the pandemic, and therefore cut off from normal contact with what was going on in my property. Anna quickly brought me up to date, and has continued to keep me informed, so that I feel confident that everything is being attended to. Anna is extremely conscientious and eager to solve any problems arising as speedily as possible. I very much enjoy having her as my "mentor" - I know that she will help me through all the matters arising with the maintenance of a 100+ year old property!

Lindsey · 18 June 2021

★★★★★ 5/5

Google

I have been a tenant for a few years now. Trudi Bridge at Leaders has always responded to me quickly with any queries, concerns I've had and got back to me as soon as possible with a definitive answer. Trudi was present during the last property inspection, She was polite, professional and answered the questions I had immediately showing the knowledge she obviously has. Oh, and Trudi was understanding when making the property inspection appointment as I explained I had the school run extra, Trudi fitted it in with my schedule and arrived at the specified time.PositiveProfessionalism

Steve · 18 June 2021

★★★★★ 5/5

Google

Rhiana has been an absolute gem to work with. From the very first house viewing to sorting out all the paperwork, she has been on the ball and attentive. She is an asset to leaders and I would happily recommend her and leaders to family and friends. Craig & Meg

Craig · 18 April 2024

★★★★★ 5/5

Google

I want to thank Ellie Logan for her diligence in getting things sorted for me as a tenant and having real understanding of situations and having emphamy when dealing with me and issues arising in my rental property. I am gutted she has moved branch and will no longer be my property manager. Very professional but compassionate at the same time

Elif · 18 June 2023

★★★★★ 5/5

Google

Fantastic service from leaders for my let only property in Loughborough. Mary was fantastic throughout the process and managed to secure me 7 viewings within a 24 hour period. Within a week the new tenants moved in but Mary was key to this by delivering strong communication regarding viewings, referencing checks and inventory. I can highly recommend leaders to all landlords.

Kavi · 18 June 2023

★★★★★ 5/5

Google

Thank you Brooke & Tara for helping me with my recent move, in particular Brooke who was extremely effecient and responsive in dealing with all my queries making the move more smoothly at what can be a stressful time. It all has happened very quick and I can't thank you enough - very well done !!

Mark · 21 October 2023

★★★★★ 5/5

Google

I dealt with Ben whilst arranging to rent a property in Loughborough. He was great, responsive, and really professional in his approach. It was refreshing to deal with someone that actually seems to care about the customer experience, and since taking the property there were a couple of minor issues which he managed to quickly resolve with the landlord. I would recommend leaders, and a great experience with Ben. Thanks 👍PositiveProfessionalism

Thomas · 18 June 2022

★★★★★ 5/5

Google

Lisa has been brilliant at managing our property from start to finish, dealing with everything quickly and always being really pragmatic and helpful.

Fred · 25 April 2025

★★★★★ 5/5

Google

My experience with this branch was really good, Rhiana was very patient with all the questions I asked (since it was my first time ever moving out), she made it easy and the process was fast and smooth. Any minor hiccups she was quick to rectify. Couldn’t be happier!

Ari · 19 March 2024

★★★★★ 1/5

Google

I'm going to be as factual as I can. Everything said here can be backed by emails and correspondence with the university. Since for most people property will be their single largest investment, possibly in their lives, I think it's a huge financial risk to work with this company. Every dealing with them comes with hidden charges. They even charge for copy pasting a contract that they will send to you. The contract they sent me was wrong. On two occasions it was wrong. But I'm getting ahead of myself, let me explain what happened chronologically. When I first showed interest in renting one of the properties they managed, I arranged a viewing. Upon arriving at said property I received a phone call from the branch saying the agent was unavailable and to reschedule... Upon rescheduling the person who was to give me the viewing didn't even know how much rent they charged, struggled to enter the property, gave me false information on the property. When I agreed to rent, they told me when I can move in. I agreed and spoke to my current landlords at the time to release me sooner. Those landlords were very kind and did so without any issues (ASHA house, if anyone is interested. Much better). So it was 2 weeks before move in and I asked for the contract so everything is done and dusted. Leaders refused to provide me with a contract. Stating it was proper to only give it a few days before move in. Seems dodgy but whatever. A week+ goes by and I'm ready to move soon. But they tell me I can't move in yet because they haven't cleaned the flat yet... So it'll be another week. This resulted in me more or less being without a place to live for a week. They refused to help me in any other way. The contract finally arrives in inundated with every possible surcharge imaginable. Except the contract was wrong. Their response was "whatever". But after insisting they sent the correct one. When I moved in? The flat was filthy. There was literal blood on the wall behind my bed! It was clearly just barely vaccumed! I sent a formal complaint to their head office. Nothing of value came of that (there's a pattern). While living in the property, if I ever needed anything fixed I could never get through to the property manager. They were constantly on a lunch break or on holiday. I think of the myriad of leaking pipes, non working appliances, and mould. They'd only helped me out once. But by that I mean they called a maintenance guy for the building who basically did everything himself. Moving out was another issue. My year was up and I had set to renew it. I got a job in another town so asked to cancel the renewal. I found someone to move in to my property as soon as I moved out. Ensuring no lapse in rent. They said they have to legally advertise the property first. Ok fine. They advertised it. Nobody was interested except my friend. They then refused to let her move in without them doing a viewing. All good they arranged a time on a Friday morning. The morning comes and I'm about to leave the flat to let them do their thing and I get a call from the agent saying she cannot come? The office was a 5 min walk from the property also. The agent then asked if I could do the viewing on their behalf because I'm already there and it's my friend. I said fine. They thentried to add a surcharge for my release clause for "admin fees" which included advertising on their own website and sending someone out to conduct viewings! Again after a month long back and forth about this they then tell me all is well they arranged to have someone move in to the property. They turned down my friend by saying my flat was no longer available but offered her another flat of theirs. They then told me the person who's agreed had backed out and I was liable for 6 months rent. After another lengthy months long convo they released me. But finally charged my deposit £100 to throw out a brand new mattress I bought and left behind. I've hit the character limit now. But this company is the perfect example of lettings agencies being a waste of money and time.

Akash · 18 June 2020

★★★★★ 5/5

Google

Very grateful to Jack and the team. Very supportive, thoughtful and helpful.

Dickens · 7 August 2025

★★★★★ 5/5

Google

Having recently secured a tenancy via Leaders of Loughborough, I can honestly say that the experience was very positive. My main point of contact was Adam Jalland within the Lettings team, and his communication, friendliness and professionalism were outstanding. Compliments to his colleagues who I also found to be very helpful. All of which leaves me very optimistic that the experience of being a tenant with them will be equally pleasant over the long term. Would recommend.

Rory · 18 December 2024

★★★★★ 5/5

Google

I have been a tenant of Leaders(Sinclairs) for the past 15 years. During that time I have had excellent service from the Loughborough Branch with regard to any issues/repairs etc at the property we rented. I have always found the staff there to be friendly and helpful and they have been a pleasure to deal with. I would particularly like to give Louise praise for her help in dealing with our recent move following the termination of our tenancy(landlord sold the property), she kept us informed throughout a difficult time. I also would like to say a big thankyou to Trudi, who I had never met before the day we handed back the property. She was punctual in arriving to meet me and her professional and friendly approach was a refreshing experience in this day and age. Thank you Trudi!! I would like to wish the staff at Loughborough all the best for the future and thank you all again for your helpfulness and kindness over the past 15 years. A G T

Alan · 19 June 2019

★★★★★ 5/5

Google

Top quality letting agency (can't speak for their other functions), extremely helpful, proactive, pragmatic, and generally very pleasant staff. Have solved every issue so far with minimal/no prompting from me as the tenant, and turned around my paperwork in less than 3 weeks which included the Christmas holidays. Made what could have been a very difficult time for me considerably easier. I have had dealings with two letting agencies in Loughborough in the past, as well as University halls and a number of direct lettings not involving an agency, and in my opinion Leaders Loughborough have outperformed them all by several country miles. Particular thanks to Beth, Olivia, and Trudi who have been fantastic!

Matt · 19 June 2019

★★★★★ 5/5

Google

I have moved into a property that is managed by leaders. My property manager is Mia mullen I have had an excellent service from mia she is very professional and polite and has helped me no end I can't thank Mia enough. A very professional company recommend to everyone

Djmidas · 20 December 2023

★★★★★ 5/5

Google

I would like to express my sincere thanks and gratitude to Adam Jalland for his dedicated efforts in making the entire letting process efficient and professional. From the outset Adams consistent communication and knowledge was second to none which certainly gave me confidence in his abilities to meet if not exceed my expectations. The property viewing was well organised and I appreciated Adams transparency as he was realistic and upfront regarding rental potential, costs and terms. The paperwork was efficient as it was supplied online making it convenient to review and sign. Adam’s guidance, attention to detail and tremendous communication was genuinely appreciated especially as this was still a significant learning curve for me personally. I must also point out that on occasions in Adam’s absence the service provision was seamless as the rest of the team made every effort to maintain a consistent service level. Thank you to you all for providing outstanding professionalism and efficient service quality.

Vivienne · 26 October 2024

★★★★★ 5/5

Google

Jade is great and super helpful and responsive. Always a positive experience with using Leaders 👍🏻 …

Cjo80 · 16 March 2026

★★★★★ 5/5

Google

Lisa wheadon is very professional and passionate she always puts the customers at the forefront. Any issues that arise are dealt with rapidly. It is a pleasure working alongside side her. EGP ELECTRICAL

Anthony · 16 March 2026

★★★★★ 5/5

Google

I want to acknowledge one very specific Leaders property manager whom I have been working with for some time. This is, Jade Brasiewicz, who impresses me as one of the best operators in the lettings team. She is a patient and courteous manager and I have no hesitation recommended her to other landlords. Having had about 9 previous property managers within the Branch I was well rewarded to have been allocated Jade. She has had to take responsibility for many challenging activities and done so willingly and with good heart

Steve · 18 October 2024

★★★★★ 5/5

Google

Being completely new to the country, I had a very helpful and pleasant experience with Mary. She guided me on not just this property but even on what places are feasible, basic necessities around the area which was very useful and essential information that needs to be considered while choosing a home. Thank you Mary

Brunette · 18 June 2023