Leaders Sales Loughborough reviews

★★★★★ 5/5

Google

My family and I have just relocated from London to Loughborough, and before Leaders, Tori, Tara and Mary we had, had a really bad time even getting appointments for viewings. We needed to make the various agents know that my son has an assistance dog to aid him with his disability and every single letting agent between Melton Mowbray and Loughborough had let us down as soon as they heard dogm it was automatically NO PETS! One other agency had us waiting over a month for a possible viewing then suddenly no more viewing were taking place! I spoke to Leaders and they bent over backwards for us, we hadn't even met until the day we needed to collect the keys to our new home. Everything was done over the phone and via email. The service we recieved from Leaders goes beyond the scope of a simple review, GOLD STANDARD. I can't praise them enough.

Andy · 18 June 2023

★★★★★ 1/5

Google

Leaders Estate Agents = Shocking. My property manager leaves the business (that is ok), but no one takes over management, I pay Leaders to manage my rental property, and no one is doing it. It is a scandal. Furthermore, my property required re-painting, Leaders recommended BC Decorators (from Leicester) BC then drip paint on my floorboards, my carpet, paint is bubbling, and Leaders do not care or attempt to resolve it with BC Decorators (photos attached). How is this good property management? My advice, go with another property management agent, do not choose Leaders (and never choose BC Decorators to paint your home!).

Robert · 18 June 2023

★★★★★ 5/5

Google

Just arrived in the UK for the first time for work and I was really stressed about finding a place to stay. Leaders and Mary Neale specifically arranged a virtual viewing for me from abroad and later an in person viewing with my colleague. She made sure everything was done quickly and hassle free. I move in tomorrow. What was really remarkable about Ms. Neale is that she replies very quickly to her emails and is always available to take client calls. AMAZING first experience with Leaders, highly recommended and will definitely be using their services in the future. Thanks Mary!!

Imad · 18 June 2023

★★★★★ 5/5

Google

Leaders was brilliant when renting my new home, Mary was there to support me whenever I needed her, she listened and answered any questions I had as it was my first property I was renting. In person at the viewing, she was so lovely! She made me and my partner feel so comfortable and ensured we left the property with all questions answered to the best of her ability. Mary is a joy to speak to and her attitude on the phone is always a positive!

_hollyms · 18 June 2023

★★★★★ 5/5

Google

I have used Leaders for the last 18 months while both searching for and renting in one of their managed properties. In the initial search both Tori and Christian were great at being swift with communication, punctual with property visits and were able to answer my sometimes outlandish queries regarding the properties I was interested in. Since moving in the Property Management team have made me feel incredibly comfortable, answering any queries I have and liaising with the landlord to take care of any maintenance request or issues that have arisen with the property. I'd like to thank Anna, Charlotte and Jade in particular for showing the utmost of professionalism but also personality when doing this. I would thoroughly recommend Leaders to anyone looking to buy/sell/let/rent their property as the service I have received and continue to receive is exemplary.

Jake · 18 June 2023

★★★★★ 5/5

Google

I've been a tenant with Leaders for many years and Jade Dolman has been my property manager since she joined the company. She's always very professional and personable, it's a pleasure dealing with her. Any problems are dealt with …

Marie · 16 March 2026

★★★★★ 5/5

Google

As a first time landlord, Lisa Wheadon has been an excellent support to me and has made this first year much easier to navigate. She has reacted to my queries quickly and professionally.

Oonagh · 22 July 2025

★★★★★ 5/5

Google

Had a wonderful experience, ended up signing a contract through a different agency however the staff here were very attentive and wonderful. They had answers for most questions that I had, and promptly got back to me if any information wasn't available at the time. I wanted to thank Tori (sorry if spelling is wrong) in particular, as I had the pleasure of working with her most while searching for the perfect place for this year. Thanks again!

Emily · 18 June 2023

★★★★★ 5/5

Google

I recommend Leaders Loughborough with all my heart. Very polite, helpful and knowledgeable team. I am very happy with the service provided by them. We were very new to the letting side of things - this being our first time becoming landlords and they've answered all our queries in timely manner and offered their support throught the full process of letting our property out. Very pleased with them. Special thanks to Tara and Mary :)

Andra · 18 June 2023

★★★★★ 5/5

Google

Couldn’t ask for better letting agents, Ben and Tara have been incredibly friendly, communicative and organised. Everything was made very clear to me throughout the process of renting out my apartment and I have full confidence that Leaders will take care of it in my absence, the time taken to find the perfect tenant is so appreciated. I hope to stay with them for many years to come. Thank you!

Yasmin · 21 October 2023

★★★★★ 5/5

Google

Our experience renting a property through leaders in Loughborough has been amazing from start to finish both Adam and Martha have been great, super responsive, speedy with our application process, really friendly and approachable and we really appreciated it, we are now settling in to our new home courtesy of leaders! Thank you 🤩 …

Heather · 27 July 2024

★★★★★ 5/5

Google

Me and partner recently moved with leaders, on the rent to buy scheme. I can’t thank Martha enough for all the hard work she put in to making sure the move was as smooth as possible. She really is an asset to the company! She went above and beyond for us, we can’t thank her enough! 🤩🤍 …

Chloe · 18 May 2024

★★★★★ 5/5

Google

I wanted to take the time to leave a review for Lisa, I have been a contractor with leaders Loughborough for a while and she has always been a great property manager to work with. Responds to messages and calls quickly and a pleasure to interact with more generally. Engaging with her has made my life easier as she is organised and always sends across the correct information for the jobs she books in with me, which saves me time as I don’t have to run around looking for extra info! A real credit to the business.

Jeremiah · 16 March 2026

★★★★★ 5/5

Google

The team here are great. Sienna and Adam Jalland were especially helpful throughout the whole process from applying to the point of moving in!

Jack · 5 August 2025

★★★★★ 5/5

Google

Fabulous letting agents all there staff are mega efficient in every way ANNA being one of the most efficient ! And is a credit to the company, the management should recognise there value and give them a salary increase. I have dealt with many agents in my business life and Leaders of Loughborough l find are top of the tree with these enthusiastic staff in all departments . Eddie Smlth. On behalf of Hemel Plumbing and Building Supplies ltd.PositiveResponsiveness, Quality, Professionalism, Value

Edward · 18 June 2022

★★★★★ 4/5

Google

I would like to say what a asset Jade Brasiewicz is to Leaders Loughborough branch, she always gets back to us quickly, is polite and helpful. Unfortunately we are not happy with Leaders as a letting company, over the many years they have managed our property we have had issues with Leaders accounts department who are a law to-themselves. The tenant who has just vacated our flat, left without doing any cleaning of carpets, oven, hob and extractor hood. Left the shed crammed to the roof with his rubbish, damage kitchen door hinges, left the laminate flooring in the kitchen damaged with a large worn area, water damage to the bathroom laminate floor and bath front panel, The whole flat has had to be redecorated due the the mould and dirt on the Wales etc, we have had to replace blinds due to the tenants lack of ventilating the property. Leaders would not take anything from his deposit straight away, as the tenant claim the damage was fair wear and tear! which is ridiculous, we are having to wait on the third party deposit people to decide how much we will get back, this is weeks after the tenant left! I can’t understand how when 4 months ago there was no mention of the damage to the floors etc when Leaders did a check on the property yet now the tenant can claim FWT! This has totally put us off renting out again with Leaders (unbelievable Leaders have let this man rent another property from them, I pity the new landlord. I have no problem with Jade or Ben in the Lettings department who are both very pleasant people trying to do a difficult job.

Stuart · 18 June 2022

★★★★★ 5/5

Google

Iara Thomas has been our property manager for the past few months. Since she took over this role things have been resolved quite fast and to our contentment. Iara is always available, kind and willing to help. Our relationship with Leaders has improved a lot having Iara as our manager. She is superb. I would like to make a further compliment for Mrs. Sarann Lewis who has made two property visits to our rental so far - the 6 month visit and the 1 year visit. She has been very nice, communicative and helpful. She is a real add up for the Loughborough Leaders team.PositiveResponsiveness, Professionalism

Mirella · 18 June 2022

★★★★★ 5/5

Google

I have been dealing with Jade in the management of our property in Shepshed. She has been a star. We have had a few maintenance issues where in our opinion the contractors were over charging, She was happy to look for and find more affordable solutions. She oversaw the maintenance issues to completion. Jade has been one of the few property managers who has always kept us informed of what was happening; both good and bad news!!! It has been a pleasure dealing with her. Full marks!!!

Mike · 18 June 2022

★★★★★ 5/5

Google

Leaders were professional from rental enquiry through to key collection, and I felt supported every step of the way. The agents have great communication and will answer any questions you have. On arrival I even received a welcome box which was wonderful. I highly recommend them.

Leanne · 19 March 2026

★★★★★ 5/5

Google

We have currently rented through Leaders for the first time and have been so happy with the efficiency and hard work of the staff, in particular Brooke who has worked so hard through every step of the process. We couldn't be more grateful. We are excited to move into our new home and begin our partnership with Leaders. Thank you so much! ⭐️⭐️⭐️⭐️⭐️

Vickie · 20 November 2023

★★★★★ 5/5

Google

Jack Davis has been super efficient and helpful during our move into a rent to buy scheme property. I highly recommend Leaders Loughborough for their excellent customer service. The gift box was a lovely gesture upon completion and collecting the house keys. Thank you for everything!

Teressa · 23 September 2024

★★★★★ 2/5

Google

I was a landlord for over 15 years with Leaders, so it wasn't all bad. However, it certainly changed about 5 years ago when it became a franchise. They only seemed interested in getting work done on the house (which they make 20%), rather …

James · 16 March 2026

★★★★★ 5/5

Google

Moving home is an extremely stressful time. But thanks to all the friendly and professional staff, you all removed a or of the stress and worry. From day one of viewing the property, and all the way up to the aftercare from all. …

Mary · 16 March 2026

★★★★★ 5/5

Google

Ms Iara Tomas is our Property Manager for a buy to let house in Loughborough. I purchased the house through them, and they are now managing agents for the house. Iara is very proactive and goes above and beyond to resolve any issues promptly. Her communication is very quick and effective. I would highly recommend Leaders to Landlords or home buyers as they offer best professional services in comparison with other agents in the market.

M · 18 June 2022