Every review we hold for the Loughborough office, from every platform, shown as written. First names only.
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5/5
GoogleI switched property management companies to Leaders in 2018 and it was the right decision for me. For the past year Iβve been working with Iara and she has shown herself to be diligent, professional and friendly. She is mindful of my tenantβs special needs and always has a positive attitude.PositiveResponsiveness, Professionalism, Value
Susan Β· 25 August 2022
Agent replied Β· 17 June 2024
Dear Susan
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
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5/5
GoogleThe property manager for my property, Charlotte, has been very efficient at sorting out a number of this. All handled quickly and efficiently with plain and honest advice.
Matthew Β· 27 May 2024
Agent replied Β· 17 June 2024
Dear Matthew Little
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleThank you to the team at Leaders Loughborough and especially to Rhiana who offered us support during the rental process. A great customer service.It was a pleasure to work with them.
Diana Β· 19 March 2024
Agent replied Β· 17 June 2024
Dear Diana Craciun
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleLeaders Loughborough have done an amazing job helping me as a first time landlord. They are great value and really professional. My main contacts are Ben Waters and Jade Brasiewicz have done an awesome job keeping me informed and helping my through the process. Could not ask for more.PositiveResponsiveness, Professionalism
Kevin Β· 25 August 2022
Agent replied Β· 17 June 2024
Dear Kevin Greet,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
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5/5
GoogleThe service is amazing, I cannot thank both Tara & Brooke enough for all their support and assistance in getting our house rented. These girls are honest, proactive and do exactly what they promise, hassle free!!!
Vijay Β· 21 October 2023
Agent replied Β· 17 June 2024
Dear Vijay Patel
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
Googlesuch a great estate agents! special shout out to charlotte and anna they are both fantastic! always there to help if needed!
5 star all around!
Callum Β· 18 May 2024
Agent replied Β· 17 June 2024
Dear Callum Mitchell
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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2/5
Googlenot happy with they, never sorted our problems, i have evidence of their ineptitude, and now that I'm living in a new place, and they still had my deposit after 27 days I leaved the flat. don't recommend this agency
Oberdan Β· 18 June 2023
Agent replied Β· 17 June 2024
Dear Oberdan Prosperini,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
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5/5
GoogleI have been with leaders for almost a year. I have always had prompt responses and the staff are incredibly friendly. Jade, our property manager is always on top of our queries and is always very helpful!
Ashton Β· 23 July 2023
Agent replied Β· 17 June 2024
Dear Ashton Moffat
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleI have had a great experience renting from Leaders the past two years. Our property manager Jade Brasiewicz has always been amazing and ensures our repairs and queries are dealt with swiftly. The only thing that could be improved is that when my rent was due to increase nobody from Leaders alerted me, however I was aware myself anyway and increased my payments myself but for tenants who might not be as aware a reminder would be helpful. Otherwise absolutely no problems, Iβve always been kept well informed of things and found the team and Jade in particular very helpful, friendly and professional.
Jordan Β· 18 June 2022
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5/5
GoogleGreat experience from leaders in Loughborough. Big thank you toAdam Jalland and Sienna Kumar for their help getting us in the property within a week. They keep us updated all through the process. Thank you again
Joanne Β· 11 March 2025
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5/5
GoogleLeaders were the sellers of the property I was purchasing and they were more help than my own solicitors. Could not fault them. They are very professional and very helpful. I will be using them for all future purchases. I would 100% recommend leaders to all future buyers and sellers.PositiveResponsiveness, Quality, Professionalism, Value
Sam Β· 25 August 2021
Agent replied Β· 17 June 2024
Hi Sam Mayfield,
Thank you for taking the time to review your recent experience with our Leaders Estate Agents Loughborough branch. It's pleasing that we could provide you with a positive experience.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
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5/5
GoogleI had a good experience with the leaders and I recommend everyone to rent or buy house from them.. Rhiana thank you for being helpful to me.. I appreciate π€βΊοΈ β¦
Bernice Β· 20 November 2023
Agent replied Β· 17 June 2024
Dear Bernice Ampadu
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleFantastic experience working with Leaders and in particular, Brooke. She has been amazing in helping us find the right tennants and has gone above and beyond for us. Would highly recommend!
Joseph Β· 20 November 2023
Agent replied Β· 17 June 2024
Dear Joseph Turner
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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4/5
GoogleI've thoroughly enjoyed good quality service from Leaders, particularly from Amy Frankland whom, in difficult times such as these with the Lockdown, was able to guide and direct her team to secure a property for me. I would definitely recommend Leaders Estate Agents to anyone needing prompt, efficient, professional and friendly service.PositiveResponsiveness
Emilio Β· 25 August 2021
Agent replied Β· 17 June 2024
Hi Emilio Tavares,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Loughborough. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
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5/5
GoogleBest letting agent we have dealt with, very attentive, Brooke and Anna from Loughborough office especially, their IT system is progressive and easy to use. 5 stars from our interaction.
Stephen Β· 28 November 2023
Agent replied Β· 23 October 2024
Dear Stephen Plummer
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleBest letting agent we have dealt with, very attentive, Brooke and Anna from Loughborough office especially, their IT system is progressive and easy to use. 5 stars from our interaction.
Stephen Β· 20 November 2023
Agent replied Β· 17 June 2024
Dear Stephen Plummer
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleFully professional agency. Friendly and helpfull crew. Best housing manager - Lisa W !
Patryk Β· 23 September 2024
Agent replied Β· 17 June 2024
Dear Patryk
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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1/5
GoogleDon't bother... they don't reply to your enquiries, they don't ring you back when they promise they will and you end up missing out on the property you're interested in! Don't waste your time! Poor customer service and no remorse for causing us disappointment.. avoid!!NegativeResponsiveness
Jenny Β· 18 June 2022
Agent replied Β· 17 June 2024
Dear Jenny
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
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5/5
Googleimpressed with leaders service by most so far when dealing with Teesha and Danielle, both very polite girls and nothing is too much of an ask, managed to answer all my questions and reassure me with moving during lockdown especially after speaking to multiple agents and not getting very far!PositiveResponsiveness, Professionalism
Harleigh Β· 18 June 2021
Agent replied Β· 17 June 2024
Hi Harleigh Pickles,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Loughborough. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
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5/5
GoogleThese letting agents were so lovely and helpful through all of our interactions. They always responded quickly and I felt they really cared about helping me find a flat. Iβd recommend them to anyone!
Daisy Β· 18 June 2023
Agent replied Β· 17 June 2024
Dear Daisy,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleReceived an amazing service from Emma when showing us around houses. Nothing was to much trouble, she was very helpful and also answered so many questions we had. You are a credit to Leaders
Jo Β· 18 June 2023
Agent replied Β· 17 June 2024
Dear Jo,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleI have been renting from leaders for a long time the staff are so nice always ready to help very professional service
Michael Β· 19 March 2024
Agent replied Β· 17 June 2024
Dear Michael Franks
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
Googleif you need to be put on the right path about the ins and outs of renting and becoming a landlord these are the guys for it, teesha came out to value my flat and made me feel completely at ease and advised me on everything i need to know
Farth Β· 18 June 2021
Agent replied Β· 17 June 2024
Hi Kurt Gunn,
Thank you for the great review of our Leaders Estate Agents Loughborough team. Itβs fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
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5/5
GoogleEmma Gordon (our Property Manager) is great! Always deals with enquires and updates very efficiently and super helpful when needed! Makes management of the property extremely stress-free and hand-off for us.
Anand Β· 22 August 2023
Agent replied Β· 17 June 2024
Dear Anand Chouhan
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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